Mercury Milan Complaints (2009)

226 consumer complaints on file.

#11041399October 30, 2017
AIR BAGS
TAKATA RECALL LOCAL DEALER SAID THEY HAVE NO IDEA WHEN THEY WILL GET REPLACEMENT COULD BE SEVERAL MONTH ON MORE IS THIS CORRECT DEALER SAID SOMETHING ABOUT OUR LOCATION BEING IN A LOW PRORITY AREA THAT DOES NOT SOUND CORRECT IS IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040706October 28, 2017
AIR BAGS
I RECEIVED THE ATTACHED RECALL NOTICE IN JULY 2016 FROM FORD MOTOR COMPANY CONCERNING A DEFECTIVE AIRBAG INFLATOR. TO DATE, I HAVE NOT RECEIVED ANY FURTHER NOTIFICATION FROM FORD MOTOR COMPANY ABOUT THE AVAILABILITY OF THE PART AND INSTRUCTIONS ON WHAT TO DO IN ORDER TO REMEDY THIS DANGEROUS CONDITION. I HAVE CONTACTED THE FORD DEALERSHIP, AUTO NATION IN MARIETTA, GEORGIA, A NUMBER OF TIMES TO DETERMINE THE STATUS OF THIS AND HAVE BEEN TOLD THAT THE PART IS NOT YET AVAILABLE. CONSIDERING THE DANGEROUS CONDITION THAT THEY DESCRIBE IN THE RECALL NOTICE, I CERTAINLY THINK THAT THIS HAS DRAGGED ON MUCH TOO LONG, AND I AM EXTREMELY CONCERNED ABOUT THE DANGER OF DEATH OR SEVERE INJURY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039970October 26, 2017
AIR BAGS
I CALLED A FORD DEALER FROM YOUR SITE TO GET THE AIR BAGS FIXED FROM THE RECALL BUT THEY SAID THEY AREN'T READY YET AND HAVE NO IDEA WHEN THEY WILL BE AVAILABLE? SO I HAVE FAULTY AIR BAGS IN MY CAR BUT THERE IS NO SOLUTION TO GET THEM FIXED YET? I AM CONFUSED...HOW CAN I GET THIS RECALL FIXED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035119October 20, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (COCONUT CREEK AUTO MALL, COCONUT CREEK, FL , 866-847-2753) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *LN UPDATED 8/1/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034525October 19, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (CARRIAGE FORD 908 E LEWIS AND CLARK PKWY CLARKSVILLE IN 47129) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. (VIN TOOL CONFIRMS PARTS NOT AVAILABLE).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032310October 9, 2017
SERVICE BRAKES
WHILE EXITING ONTO RAMP FROM EXPRESSWAY ON WET PAVEMENT, I APPLIED MY BRAKES TO SLOW THE CAR. I DROVE OVER AN UNEVEN ROAD SURFACE AND MY BRAKE PEDAL WENT TO THE FLOOR. AS A RESULT, I NEEDED INCREASED DISTANCE TO STOP MY CAR. IF I NEEDED TO STOP FOR TRAFFIC OR A TRAFFIC SIGNAL THIS INCIDENT WOULD HAVE RESULTED INTO AN ACCIDENT. MY BRAKE PEDAL RETURNED TO NORMAL SOMETIME LATER. I HAVE HAD THREE SIMILAR INCIDENTS HAPPEN WHILE DRIVING MY CAR OVER AN UNEVEN ROAD SURFACE ( WET OR DRY) MY BRAKE PEDAL TURNS SOFT AND GOES TO FLOOR. AS A RESULT INCREASED STOPPING DISTANCE WAS NEEDED. MY BRAKE PEDAL ALWAYS RETURN TO NORMAL SOMETIME LATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030701October 1, 2017
AIR BAGS
I HAVE RECEIVED A RECALL LETTER DATED JULY 2016 AND NO ACTION BY THE DEALER OR FORD MOTOR COMPANY....NONE, ZERO NOT EVEN A EXPLANATION FROM THE DEALER SERVICE DEPARTMENT WHAT HAPPENED TO THE RECALL FOR THE "AIR BAG" REPLACEMENT. IF THIS IS A TROUBLED VEHICLE I REALLY WOULD LIKE TO HAVE ACTION AND A REPLACEMENT OF THE VEHICLE MY RECALL NUMBER IS 16S26. FORD MUST HAVE AN ANSWER....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024790September 21, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PART NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022102September 7, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MOYER FORD, 2980 S MCKENZIE ST, FOLEY, AL 36535, (251) 943-1661) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019784August 25, 2017
ELECTRONIC STABILITY CONTROL (ESC)
SAFELY ISSUE WITH SOFT BRAKES. ABS MODULE FAULT. BRAKE PEDAL TO THE FLOOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015177August 14, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING 35 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE CONTACT STATED THAT THE BRAKE PEDAL FELT SPONGY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BRAKE MASTER CYLINDER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,001.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013739August 8, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (STIVERS FORD LINCOLN 4000 EASTERN BLVD, MONTGOMERY, AL 36111 (334) 613-5000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 11/01/17*LJ *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013519August 7, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012018August 1, 2017
SERVICE BRAKES
AFTER AN ANTI-LOCK-BRAKE-ASSISTED BRAKING MANEUVER, ON BOTH WET AND DRY ROAD SURFACES, THE BRAKE PEDAL GOES SOFT, AND REQUIRES EXTRAORDINARY PRESSURE TO ACTIVATE THE BRAKES. I HAVE EXPERIENCED THIS PROBLEM ON BOTH WET ROAD SURFACES (FOR EXAMPLE, DURING OR AFTER RAIN) AND DRY ROAD SURFACES (FOR EXAMPLE, ROUGH SURFACES OR OTHER IRREGULARITIES IN THE ROAD). THIS PROBLEM HAS BEEN OCCURRING REGULARLY FOR ABOUT A YEAR. WHILE THE ANTI-LOCK BRAKES AREN'T USED REGULARLY WHILE DRIVING, THE 5-6 TIMES THEY HAVE BEEN ACTIVATED IN THIS TIME FRAME HAVE INCURRED THE PROBLEM. AFTERWARDS, I HAVE TO APPLY MUCH MORE PRESSURE TO THE BRAKE PEDAL TO GET THE CAR TO STOP. THIS HAPPENS DURING NORMAL STOP-AND-GO TYPE SITUATIONS ON BOTH WET AND DRY ROAD SURFACES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011821July 31, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE TROPICAL FORD DEALER (9900 S ORANGE BLOSSOM TRAIL, ORLANDO, FL 32837), BUT WAS NOT REPAIRED DUE TO LACK OF PARTS. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/25/17*LJ UPDATED 10/26/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11009968July 24, 2017
AIR BAGS
LETTER FROM CONGRESSMAN LOSBIONDO ON BEHALF OF CONSTITUENT RE 2009 MERCURY MILAN AIRBAG RECALL AND NOT BEING ABLE TO GET IT FIXED. *LD THE CONSUMER STATED THE RECALL REPAIR EXCEEDED A REASONBLE OF TIME TO BE COMPLETED. THE CONSUMER WAS ADVISED THE PARTS WERE UNAVAILABLE *JS
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11006480July 20, 2017
AIR BAGS
THE AIRBAGS ON THIS VEHICLE HAVE BEEN RECALLED. WHEN CONTACTING THE FORD DEALER THEY SAID THAT THE COMPANY MAKING THE AIRBAGS HAS GONE BANKRUPT AND THERE IS NOT A REPLACEMENT AIRBAG FOR THE DEFECTIVE ONE IN THE VEHICLE. IF THE AIRBAG DEPLOYS IN AN ACCIDENT, IT COULD SERIOUSLY HURT OR KILL A PASSENGER. I AM AFRAID TO DRIVE THE CAR THE WAY IT IS AND FORD DOES NOT KNOW WHEN THIS RECALLED NEW PART WILL BE COME AVAILALBE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006599July 20, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE ATTEMPTING TO BRAKE AT 3 MPH, THE BRAKE PEDAL DROPPED INDEPENDENTLY 1-2 INCHES AND THE VEHICLE TOOK AN EXCESSIVE AMOUNT OF TIME TO SLOW DOWN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE MASTER CYLINDER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO BENSON FORD, INC. (4701 CALHOUN MEMORIAL HWY, EASLEY, SC 29640) WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, STATED THAT THERE WAS NO RECALL, AND TRANSFERRED THE CONTACT DIRECTLY TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005248July 14, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER SANTEE FORD OF MANNING, SOUTH CAROLINA WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 08/29/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004791July 12, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER STATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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