Mercury Milan Complaints (2010)

1,062 consumer complaints on file.

#11439596November 6, 2021
STEERING
As I was driving the service power steering now was indicated on the dash and the steering got super tight and almost caused an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439350November 4, 2021
STEERING
The power steering went out while I was driving in a parking lot. I replaced the rack and pinion and it went out again the day after I got it fixed. Warning lights saying fix power steering now and trac control are on. My mechanic can’t figure out why the power steering keeps going out and isn’t sure how to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437964October 24, 2021
ELECTRICAL SYSTEM, STEERING
Driving and steering fault showed on dash. Steering failed became dangerous to control vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437357October 19, 2021
SERVICE BRAKES
An ABS warning light appeared on dashboard. When I was slowing to stop, the brake pedal started going to the floorboard. I was able to stop by almost standing on brake pedal. Ford dealership could find nothing. I checked brake fluid, fine. Light on dashboard were out. Was repeating sporadically, took to another mechanic whose assistant almost went through wall of shop. After code said ABS module, replaced. Problem repeated. Currently at another Ford dealership (4weeks waiting on hydrologic control module). Other Mercury Milan Hybrid have been recalled, why not this one?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435540October 5, 2021
ELECTRICAL SYSTEM
The passenger rear tail light has gone out on my 2010 Mercury Milan Hybrid. Just had the left one replaced 5 months ago to the tune of $900 and the dealership is asking for the same for this one. Seriously, a $900 tail light?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434559September 27, 2021
ENGINE
The vehicle just slowed to a stop. I just nursed it to a repair shop!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434174September 24, 2021
POWER TRAIN
The contact owns a 2010 Mercury Milan. The contact stated while driving at various speeds, the vehicle would not accelerate. The contact stated no warning light was illuminated. The vehicle was taken to an independent mechanic but was not diagnosed. The manufacturer was not informed of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434279September 24, 2021
SERVICE BRAKES, HYDRAULIC
The contact's sister owns a 2010 Mercury Milan. The contact stated that the brake pedal would depress to the floorboard without warning. The contact also stated that the brake master cylinder and the brake calipers were both replaced by an independent mechanic; however, the failure persisted. The contact then discovered NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) which he linked to the failure. The dealer was notified of the failure and confirmed that the vehicle exhibited the same failure as stated in the recall; however, there were no recalls associated with the VIN. The manufacturer was also notified of the failure and referred him to NHTSA for assistance. The vehicle was not repaired. The failure mileage was 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433511September 19, 2021
STEERING
Prior to incident I had a light come on power steering assist fail I would turn the car off and it would go away and didn’t have any issues. I was on a curvy county road leaving work and I got about a block away from job and going about 45 mph when my car starts ringing and said power steering assist fault and my steering was completely locked up I had to slam my brakes before I went off the road. Very scary I also had another light come on as I was sitting parked saying service advancetrac. Thankfully I wasn’t injured and it happens right before a sharp curve. It’s nearly impossible to turn the wheel. This could have been deadly. I had to get my car towed home. I called the Ford dealer about it and was informed it would need a rack and pinion and reprogramming that could cost me thousands of dollars. After researching the issue this has been a recall on many of the Mercury and fords and for some reason my year model is not included. Very dissatisfied with all the recalls I’ve already had. The purge valve almost got me killed in an intersection and caused my car to seize up in the middle of a busy hwy and would not go, like it wasn’t getting gas. I paid to have it fixed and about 8 months later they recalled it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433114September 15, 2021
STEERING:ELECTRIC POWER ASSIST SYSTEM
My 2010 Mercury Milan power steering fault light comes on, when it's on no power steering. So far it has happen when I turn the car on. I took it to the dealer and they informed me that the electric steering rack has to be replaced because the power steering can go out while I'm driving. I researched and found that the 2011 Mercury Milan had a recall on the above problem. Also the same exact part was used on both model years. Not sure why the 2010 was not included in this recall. Both cars were assembled at Hermosillo, Mexico.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432201September 8, 2021
SERVICE BRAKES
While braking for bumps and pot holes the brake pedal goes to the floor resulting in no brakes for a few seconds. Brake pedal returns after pumping the brake pad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431678September 3, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2010 Mercury Milan Hybrid. The contact stated while driving 30 MPH, the contact depressed the brake pedal and the vehicle failed to immediately respond. The contact stated that the ABS warning light was illuminated. The vehicle was towed to a local mechanic and upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the VIN was not included. The manufacturer was informed of the failure and confirmed that the VIN was not included in the recall. The failure mileage was approximately 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430130August 23, 2021
SERVICE BRAKES, HYDRAULIC
The contact's wife owns a 2010 Mercury Milan. The contact stated that while driving at various speeds, the brake pedal would intermittently soften as the brake pedal would depress to the floorboard without warning. The contact had taken the vehicle to an independent mechanic who informed him of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) which he linked to the failure. The manufacturer was then notified of the failure and informed him that they were unaware of the failure and offered no further assistance. The vehicle had yet to be repaired. The failure mileage was approximately 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427916August 5, 2021
SERVICE BRAKES
At least once a month, when I pull out of my driveway and press the brake pedal it goes all the way to the floor and the car doesn't stop. This happened again on August 3rd, 2021. I have had it to the dealer for this issue and paid to have the ABS valve replaced out of pocket. Ford said the recall "didn't cover my VIN #" and they will not reimburse me. Despite having that part replaced, at significant expense, the issue still happens fairly frequently. Driving the car around the block slowly, repeatedly pumping the brakes, is the only way to temporarily resolve the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424605July 13, 2021
SERVICE BRAKES
The contact owns a 2010 Mercury Milan. The contact stated that while driving the brake pedal depressed to the floorboard. The brake warning indicator light was illuminated. The contact called the local dealer but, the vehicle was not diagnosed or repaired. The manufacturer was contacted. The failure mileage was approximately 73,,000. The contact stated the failure was similar to NHTSA campaign number:19v904000 (service brakes, hydraulic).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419598June 4, 2021
STEERING
In April of 2014 I was driving down a major highway in Phoenix, AZ when suddenly the power steering on the car failed and I received a warning message from the car. I had taken the vehicle to Earnhardt Ford in Chandler, AZ twice prior to this incident and worked with service advisor Gina prior to this incident because the power steering had also stopped working previously but would start working again a few moments after turning on the ignition so Earnhardt Ford was unable to reproduce the issue. After the power steering failed in April 2014, I drove the car to San tan Ford in the gilbert, az area. After a few days, I was quoted a repair price of $7,000 to replace the steering rack entirely. I was told there was no way to repair individual parts in the rack and the whole thing had to be replaced. I had purchased the vehicle as a certified pre-owned car from Sanderson Ford of Glendale, AZ in October of 2012 with roughly 50,000 miles on it. By the time of the incident in April of 2014, the car had roughly 98,000 miles on it and San Tan Ford refused to repair the car under warranty. When I contacted my salesman who sold me the car at Sanderson, he said I that I should buy a pickup truck instead since that might be more reliable, and that was all he had to say about the situation. I sold the Mercury Milan on April 28 of 2014 and traded it in for another vehicle at Van Chevrolet of Scottsdale, AZ since the repair costs closely matched the value of the Milan even if it didn’t need repairs. In 2015, a recall was announced related to a power steering fault in mercury Milan’s. I strongly believe my vehicle was affected by this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417924May 20, 2021
ELECTRICAL SYSTEM, STEERING
For years I have sporadically gotten a "Power Steering Sensor Fault" displayed when I would start the car. You could barely turn the steering wheel. In searching the Owner's Manual, owners are advised to turn off the ignition, wait briefly then restart the car (how this issue got into the Owner's Manual and could not be addressed and eliminated, I don't understand). This would correct the fault and the power steering would function normally. Fortunately it never happened while driving. In the last week this display was occurring more frequently until on 5/16/21 it would not go away and I could not drive the car. Today, 5/20/21 I got it towed to the local Ford dealer. The situation will probably not be diagnosed until next week. From reading everything on the internet, this is a routine safety concern, and a recall for the control module has been issued on the 2011-2015 Milan models. Unfortunately my car is 2010 and is not included in the recall. Aren't we talking about an identical control module as to those that have been recalled?? Then why wouldn't the NHTSA not be concerned about this very similar safety issue??!! I'm thankful this didn't happed to me while driving!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416527May 14, 2021
STEERING
POWER STEERING HAS FAILED MULTIPLE TIMES ON THE VEHICLE. THE DASHBOARD DISPLAYS 'POWER STEERING ASSIST FAULT' AND THE STEERING WHEEL IS LOCKED. THIS OCCURRED BOTH WHEN THE VEHICLE WAS STATIONARY AND IN MOTION. FORTUNATELY I WAS DRIVING IN A SAFE LOCATION EACH TIME, BUT HAD IT BEEN ON A HIGHWAY THIS WOULD HAVE CAUSED A CRASH. THERE IS A RECALL FOR THIS SPECIFIC ISSUE ON 2011 MERCURY MILANS, BUT NOT ON 2010 MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414601April 30, 2021
AIR BAGS
I CALL MY LOCAL FORD DEALERSHIPS TO SCHEDULE A FREE IMPORTANT SAFETY RECALL FOR THE DRIVER'S SIDE AIR BAG INFLATOR REPLACEMENT, ACCORDING TO NHTSA IS DUE FOR REPLACEMENT, BUT WORKERS AT THIS LOCATION HANG UP THE PHONE, TELL ME TO WAIT 1 SECOND AND DISSAPEAR MAKING ME WRITE THIS PARAGRAPHS BECAUSE MY SAFETY IS #1 PRIORITY. THEY WANT ME TO LEAVE MY VEHICLE IN THEIR PROPERTIES FOR 3 DAYS FOR A SIMPLE 2 HOUR JOB AND THAT IS REALLY UNACCEPTABLE, ONLY BECAUSE ITS FREE DONT MEAN I HAVE TO PUT UP WITH THIS NONSENSE. THE VEHICLE RUNS AND WORKS FINE BUT IN AAN EVENT OF A CRASH GOD FORBIDDES, I WOULDNT WANT EXPLODING AIRBAG FRAGMENT TO BE THE CAUSE OF MY DEATH AND IM URGING TO GET THIS REPLACED ASAP BUT LAZY WORKER WHO DONT LIKE THEIR JOB SHOULD BE FIRED TO OPEN UP POSITION FOR PEOPLE WHO APPRECIATE THEIR JOBS. NOW I DONT KNOW HOW TO TAKE CARE OF THIS SITUATION IM STUCK KNOWING THERE IS A POTENTIAL FOR AN AIRBAG EXPLOSION DEPLOYING AND RISKING MY LIFE AT THE HANDS OF INCONMPETENT WORKERS WHO DONT REALIZE HOW IMPORTANT RECALLS REALLY ARE. I CANT AFFORD A NEW VEHICLE PLUS MY VEHICLE TURNS ON AND THE TIRES ROTATE WITHOUT A HASSLE THERES NO POINT IN BUYING MORE JUNK. PLEASE GET BACK AT ME THANK YOU AND GOD BLESS. I HAVE RECORDS OF A RECALL THAT WAS DONE ON PASSENGER SIDE AIRBAG BUT NOW NHTSA RECOMMENDS THE DRIVER SIDE I APPRECIATE THE ADVICE BUT DEALERSHIPS ACT REALLY UNPROFESSIONALLY TOWARDS THE SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413549April 23, 2021
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE BRAKE PEDAL WENT TO THE FLOORBOARD WHEN DEPRESSED. THE CONTACT STATED THAT THE BRAKING DISTANCE WAS EXTENDED. THE CONTACT STATED THAT FAILURE OCCURRED INTERMITTENTLY AT VARIOUS SPEEDS, SOMETIMES WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A CERTIFIED MECHANIC TO BE DIAGNOSED. THE MECHANIC STATED THAT THE BRAKING SYSTEM MALFUNCTIONED, THE ANGLE SENSOR, BRAKE PEDAL FIELD SIMULATOR AND THE ABS VALVE ALL FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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