Mercury Milan Complaints (2010)

1,062 consumer complaints on file.

#10533155August 1, 2013
EXTERIOR LIGHTING
I WAS PULLED OVER BY POLICE FOR BURNT OUT TAILLIGHT ASSEMBLY ...PASSENGER SIDE ASSEMBLY NEEDED REPLACED AT 42000 MILES AND NOW DRIVERS SIDE BURNT OUT AT 43000 MILES...FACTORY ONLY PART COST ME $432 AND NOW I'M LOOKING AT ANOTHER $432... I THOUGHT LED ASSEMBLIES WERE SUPPOSE TO LAST LONGER THAN BULBS.... NOT THE CASE IN 2010 MERCURY MILANS... THIS IS MY FIRST FORD AND MY LAST FORD!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532810July 31, 2013
FUEL/PROPULSION SYSTEM, POWER TRAIN
DRIVING AND THE ENGINE LIGHT COMES ON AND THE CAR BEGINS TO LOOSE POWER. THEN THE CAR LOOSES THE ABILITY TO CONTROL IT AND APPEARS TO NOT HAVE ANY GAS GOING TO IT AND THE WRENCH ON THE DASH BOARD APPEARS AND THE POWER STEERING GOES OUT. THE CAR APPEARS TO NOT BE GETTING ANY GAS. I PULLED OVER TO THE SIDE OF THE ROAD AND STOPPED THE CAR. AFTER IT SITS FOR A FEW MINUTES IT WILL START AGAIN. SOMETIMES IT STARTS UP AND DOESN'T HAPPEN FOR AWHILE. OTHER TIMES IT WILL HAPPEN AGAIN IN A FEW MINUTES. IT CAN HAPPEN AT ANY SPEED LIKE 50 MPH OR AT ANYTIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532710July 30, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER FOR INSPECTION AND THEY STATED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,150.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532397July 29, 2013
POWER TRAIN
I WAS DRIVING MY FAMILY HOME IN OUR HYBRID MILAN ON A BUSY STREET AND THE ENGINE LIGHT FOR POWER TRAIN FAILURE (A WRENCH) CAME ON, SIMULTANEOUSLY WITH TOTAL LOSS OF ACCELERATION. I IMMEDIATELY PUT ON MY BLINKER TO MOVE OUT OF THE WAY AND TO A SAFE PLACE TO STOP. I WAS IN THE LEFT LANE AND HAD TO MOVE ACROSS SEVERAL LANES TO GET AWAY FROM TRAFFIC CONFUSED BY MY SUDDEN AND APPARENTLY UNREASONABLE DECELERATION. I PULLED OVER INTO A SIDE STREET AND STOPPED THE CAR, LOOKED UP THE LIGHT MEANING IN THE CARD MANUAL AND WAITED A FEW MINUTES. I RESTARTED THE CAR AND DROVE IT AROUND A SMALL NEIGHBORHOOD SUCCESSFULLY BEFORE I WOULD ATTEMPT TAKING IT HOME WITH MY YOUNG DAUGHTER IN THE CAR. WE TOOK A TENTATIVE DRIVE HOME WITH THE EMERGENCY LIGHTS FLASHING, HOPING IT WOULD NOT HAPPEN AGAIN, AS THERE WAS NO WAY TO GO HOME WITHOUT TRAFFIC IN THE WASHINGTON DC AREA. COMING TO THIS SITE AND SEEING ALL THE COMPLAINTS I AM WONDERING IF WE HAVE TO HAVE FATALITIES BEFORE THIS IS INVESTIGATED AND RECALLED. I DRIVE ON HIGHWAYS DAILY AND MY 7 YEAR OLD'S LIFE IS TOO IMPORTANT FOR THIS UNCERTAINTY. UNTIL NOW, I JUST LOVED MY CAR. NOW IT IS SCARY AS I SEE THIS IS COMMON, UNPREDICTABLE AND CLEARLY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532223July 28, 2013
ENGINE
WHILE TRAVELLING 40 MPH THE VEHICLE SUDDENLY STALLED AND ALL OF THE LIGHTS CAME ON IN THE DASH. THE VEHICLE APPEARED TO GO INTO THE LIMP MODE. AFTER PULLING OVER TO THE SIDE OF THE ROAD, I WAS ABLE TO RESTART THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532260July 28, 2013
VEHICLE SPEED CONTROL
DRIVING ON EXPRESSWAY AT 65 MPH, AND VEHICLE LOST POWER, COASTED TO SIDE OF ROAD. ENGINE WAS VIBRATING/SHAKING A LOT. THE WRENCH SYMBOL WAS LIT. I SHUT THE VEHICLE OFF. WAITED JUST A SHORT TIME, ABOUT 30 SECONDS AND STARTED AND IT SEEMED OKAY. I CONTINUED HOME, ABOUT 10 MILES WITHOUT ANOTHER PROBLEM. IT ALSO HAPPENED ANOTHER TIME, JUST DRIVING ABOUT 10 MPH, WHEN I PULLED OUT OF MY DRIVEWAY. I BELIEVE THE ENGINE QUIT, I WAS ABLE TO RESTART IT, AND BACK INTO MY DRIVEWAY. I REMEMBER SEEING THE WRENCH LIGHT AND THE BATTERY LIGHT. AGAIN, THERE WAS A LOT OF SHAKING OF THE ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532144July 27, 2013
VEHICLE SPEED CONTROL
WENT APPROXIMATELY 1 MILE AFTER STARTING THE CAR. SUDDENLY IT STARTED BUCKING AND JERKING AND SLOWED DRAMATICALLY. NO ONE WAS BEHIND ME, OR IT COULD HAVE CAUSED A HAZARDOUS SITUATION. TURNED OFF OF ROAD. TURNED THE CAR OFF AND RESTARTED IT. IT RAN NORMALLY AND DROVE ABOUT ANOTHER MILE, THEN THE BUCKING AND JERKING HAPPENED AGAIN. TOOK CAR TO AN AREA AND PARKED IT. TOOK CAR IN FOR REPAIR AND TOLD THAT THE THROTTLE BODY NEEDED TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532135July 27, 2013
ENGINE, VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
DRIVING IN CITY TRAFFIC WHEN THE CAR BEGAN TO STALL. ALMOST REAR ENDED BY THE CAR BEHIND ME. WRENCH LIGHT CAME ON AND THE CAR STOPPED. I TURNED IT OFF AND THEN BACK ON AND WAS ABLE TO CREEP TO A SHOULDER WHEN IT STALLED OUT AGAIN. $500 REPAIR AND $55 TOW. MY MECHANIC TOLD ME THE FORD MOTOR CO. WAS WELL AWARE OF THE PROBLEM AND THAT IT HAS BEEN HAPPENING WHEN THE MILEAGE GETS AROUND 50,000 MILES. THIS IS INEXCUSABLE. I'M GOING TO SUE THEM IN MAGISTRATES COURT ON MONDAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532522July 26, 2013
UNKNOWN OR OTHER
I WAS DRIVING ALONG ON THE HIGHWAY AND I FELT MY CAR STALL A LITTLE, THEN MY SPEED STARTED SLOWING DOWN AUTOMATICALLY. THE WRENCH SYMBOL CAME ON THE DASHBOARD SO I PULLED OVER AND THE CAR SHUT OFF. I WAS ABLE TO START THE CAR AND I STARTED DRIVING AGAIN BUT MY CAR WOULDN'T LET ME GO OVER 40 MILES AN HOUR SO I PULLED OVER AGAIN. I WAS ONLY 5 MILES FROM HOME SO I WAS ABLE TO DRIVE MY CAR HOME. WE TOOK IT TO A FORD DEALERSHIP AND THEY RAN TESTS ON IT AND I WAS TOLD THE THROTTLE BODY NEEDED REPLACED. THEY SAID IT WAS COVERED UNDER MY WARRANTY HOWEVER THEY DIDN'T KNOW WHEN THEY COULD GET THE PART FOR ME BECAUSE IT WAS OUT OF STOCK. I DID MY OWN RESEARCH AND FOUND THAT THERE IS A POSSIBLE RECALL ON THE THROTTLE BODY FOR MY TYPE OF CAR. WAITING TO GET MY CAR FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531725July 25, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHEN I PRESS THE ACCELERATOR THE CAR STALLS OUT, OR GOES "LIMP". THIS HAS HAPPENED SEVERAL TIMES. WHEN I TURN THE CAR OFF AND RESTART IT THE CAR RUNS FINE FOR A MINUTE. TOOK IT TO FORD THEY SAID IT WAS THE THROTTLE BODY PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531742July 25, 2013
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
DRIVING 65 MPH ON HIGHWAY AND CAR LOST ALL POWER AND YELLOW WRENCH LIGHT ILLUMINATED ON DASH. WITH CAR IN LIMP MODE PULLED OVER TO SERVICE LANE. CAR TOWED TO LOCAL FORD DEALER. DEALER REPLACED DEFECTIVE BATTERY BUT FOUND NO CODES STORED IN COMPUTER. DEALER TEST DROVE VEHICLE AND REPORTED NO PROBLEM. THREE DAYS LATER SAME INCIDENT (LOSS OF POWER AND WRENCH LIGHT). SHUT VEHICLE OFF AND RESTARTED IT AND ENGINE HAD NORMAL POWER L WITH WRENCH LIGHT EXTINGUISHED. DROVE VEHICLE TO LOCAL FORD DEALER AND LEFT IT THERE FOR MORE DIAGNOSTICS AND REPAIR. VERY DANGEROUS CONDITION AND FEELING FOR ALL ENGINE POWER TO BE GONE UNEXPECTEDLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532510July 25, 2013
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
CAR DIED MULTIPLE TIMES ON HIGHWAY.I PULLED OVER EACH TIME, TURNED OFF KEY, AND RESTARTED THE CAR AND PROCEEDED. DEALER SAID IT WAS A FUEL PUMP. REPLACED FUEL PUMP. CAR STILL DIES. O'REILLY'S SAYS IT IS THE THROTTLE BODY. I AM HAVING TROUBLE FINDING THE PART. CAR IS NOT SAFE AND I NEED IT FIXED OR REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531846July 25, 2013
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
ELECTRONIC THROTTLE BODY STUCK OPEN AND VEHICLE WENT INTO "LIMP MODE". I WAS FORCED TO COAST TO THE SIDE OF THE ROAD, AND SHUT OFF THE VEHICLE. AFTER A FEW SECONDS, I RESTARTED THE VEHICLE, AND WITHIN FIVE MINUTES, THE SAME THING HAPPENED. I HAVE HAD THE CAR PARKED EVER SINCE BECAUSE I FEEL THAT THIS IS UNSAFE, AS WHEN THIS OCCURS, I HAVE NO ABILITY TO ACCELERATE, I JUST HAVE TO HOPE THAT THE CARS BEHIND ME ARE PAYING ATTENTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531576July 24, 2013
FUEL/PROPULSION SYSTEM
WHILE DRIVING ON A BUSY CITY STREET MY CAR SUDDENLY LOST ENGINE POWER CAUSING THE VEHICLE TO SLOW RAPIDLY. THE MOTORCYCLIST FOLLOWING BEHIND MY CAR NARROWLY MISSED HITTING THE REAR OF THE CAR AND THE VEHICLE BEHIND THE MOTORCYCLIST SWERVED INTO ONCOMING TRAFFIC TO AVOID THE MOTORCYCLE AND MY CAR CAUSING VEHICLES IN THE ONCOMING TRAFFIC LANE TO ALSO SWERVE TO AVOID AN ACCIDENT. THE 2010 MILAN CONTINUED TO HAVE THE LOSS OF ENGINE POWER OVER THE NEXT TWO DAYS AND WHEN TAKEN TO THE DEALERSHIP THE PROBLEM WAS DIAGNOSED AS A DEFECTIVE THROTTLE BODY. THE LOSS OF ENGINE POWER AND THE SUDDEN DECELERATION CAUSED BY THE DEFECTIVE THROTTLE BODY POSES A SIGNIFICANT THREAT TO THE SAFETY OF THE VEHICLE AND TO OTHER MOTORISTS. FORD IS AWARE OF THE ISSUE AND NEEDS TO CORRECT THIS PROBLEM BEFORE SOMEONE IS INJURED OR SUFFERS A LOSS OF LIFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531648July 24, 2013
POWER TRAIN
AFTER COMING ONLINE AND ONE SEARCH LED ME HERE AND I SAW THE EXACT SAME PROBLEM FROM SO MANY OTHER MILAN OWNERS, I WAS ALARMED. I BOUGHT IT COUPLE MONTHS AGO, LESS THAN 30K MILES... I'M DRIVING AND ACCELERATING STOPPED WORKING, MY CAR SLOWED DOWN, I CLICKED THE HAZARDS ON REAL QUICK AND DRIFTED AS FAR OVER AS I COULD. POLICE HAD TO PUT FLARES OUT UNTIL TOW TRUCK CAME. TOW TRUCK GOT THERE AND AFTER WE MADE IT TO FORD-MERCURY, THE CAR STARTED AND "ACTED" JUST FINE. THE TOW DRIVER SUGGESTED IT HAD BEEN BAD GAS AND MAY NEED INJECTION CLEANER. I DECIDED TO DRIVE IT HOME AFTER ADDING HI-TEST GAS AND INJ CLEANER, AND IT WAS ALL GOOD. UNTIL TODAY.(3 DAYS LATER). I STOPPED AT A TRAFFIC LIGHT AND CAR IDLED DOWN TIL IT CUT OFF. THE MPG LED MONITOR STARTED DROPPING (JUST LIKE IT DID FIRST TIME) IT WENT FROM GETTING 15 MPG TO 5 MPG IN THE MATTER OF 2 MINUTES WHILE JUST IDLING. AS IF THE GAS WAS DUMPING THRU LINES. ALSO THE IDLE BECAME SO ERRATIC IT WOULD GO UP THEN DROP DOWN, I MADE IT WHERE I NEEDED BUT LEFT THE CAR, AND TOOK SPOUSES CAR. I TOOK A VIDEO OF THE DASH THE FIRST TIME IT HAPPENED IT SHOWS ORANGE WRENCH LIGHT CAME ON, THE MPG DROPPED FROM 13MPG TO 2.2MPG AND THE IDLE RPM WOULD GO UP AND DOWN, NO MATTER WHETHER YOU PUSHED GAS OR NOT. GAS PEDAL STILL FELT NORMAL UNDER FOOT, SO NOT THE PEDAL. CAR STILL RAN, JUST WOULDN'T GO ANYWHERE, (HAD DOG AND NEEDED AC UNTIL TOW CAME) I HOPE THERE'S A FIX FOR THIS. FROM WHAT I'M SEEING, EVEN THE DEALER MECHANICS CAN'T DIAGNOSE THE ISSUE. WILL BE CHECKING HERE TO SEE IF ANY NEW HELP OR ADVICE IS AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526301July 23, 2013
FUEL/PROPULSION SYSTEM, POWER TRAIN
MULTIPLE TIMES & VARIATIONS, BUT ALWAYS W/THE SAME RESULT. AT ANY GIVEN MOMENT, WRENCH LIGHT WOULD COME ON & VEHICLE WOULD LOSE ALL ACCELERATION ABILITY WHILE IT SURGED/IDLED VERY ROUGHLY. EACH TIME, I PULLED VEHICLE OFF ROAD TO THE BEST OF MY ABILITY, PUT IT IN PARK (WOULD THEN IDLE ROUGH, BUT SURGE LESS). TURNED VEHICLE OFF, WAITED 5-10MIN, RESTARTED & VEHICLE WOULD FUNCTION CLOSE TO NORMALLY (MINIMAL SMALL SURGES WHILE DRIVING). WHILE VEH WAS MALFUNCTIONING, I COULD HOLD GASOLINE PEDAL TO THE FLOOR W/NO RESPONSE. COULD NOT MANUALLY SHIFT (I HAVE AN AUTOMATIC SHIFTABLE) PAST 2ND GEAR & VEH WOULD NOT PROGRESS FORWARD - EXCEPT IF THE ENGINE SURGED. THIS PROBLEM HAPPENED MORE, WITH LESS TIME BETWEEN FAILINGS AS THE DAY PROGRESSED UNTIL I COULD FINALLY GET TO A POPULATED AREA/SMALL TOWN. IT IS ALSO WORTH MENTIONING, BOTH MECHANICS THAT CHECKED MY VEHICLE FOR ME COULD NOT FIND ANY "HISTORY" IN MY CODES. HOWEVER, THE FIRST FORD DEALERSHIP WAS ABLE TO DO A SPECIAL CHECK THAT FOUND A "THROTTLE BODY FAILURE". THEY CLEANED THE THROTTLE BODY (PARTS ARE BACK ORDERED TILL 9/24/13) & SENT ME ON MY WAY HOPING THAT WOULD FIX THE PROBLEM. IT DID NOT, SO I STOPPED AT THE VERY NEXT TOWN AFTER IT HAPPENED AGAIN & LEFT MY MERCURY MILAN WITH A FORD DEALERSHIP. EACH TIME THIS HAPPENED IT WAS REALLY QUITE SCARY AS TRAFFIC AROUND ME HAD NO IDEA I WAS ABOUT TO HAVE CATASTROPHIC FAILURE. THANKFULLY ALL DRIVERS INVOLVED WERE QUICK ENOUGH TO AVOID REAR ENDING ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526394July 23, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I WORK FOR THE DRUG ENFORCEMENT ADMINISTRATION AND MY OFFICIAL GOVERNMENT VEHICLE A 2010 FORD MERCURY MILAN STALLED WHILE DRIVING ON THE HIGHWAY AT APPROXIMATELY 60 TO 65 PER HOUR. THE CAR STALLED AND I HAD TO PULL OVER. I TOOK THE VEHICLE TO THE MECHANIC AND WAS ADVISED THAT THERE IS A PROBLEM WITH THE THROTTLE BODY WHICH CAUSES THE VEHICLE TO STALL. THE PART IS ON BACK ORDER WITH FORD AND A INTERNET SEARCH FOR THIS PROBLEM IS PRETTY WIDE SPREAD. THE STALLING OF A VEHICLE TRAVELING ON THE HIGHWAY IS A SERIOUS HAZARD TO THE PUBLIC. I DON'T KNOW IF THIS PROBLEM HAS BEEN ADDRESSED WITH THE FORD MOTOR COMPANY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525894July 20, 2013
VEHICLE SPEED CONTROL, STEERING, POWER TRAIN
WHILE DRIVING ON EXPRESSWAY THE THROTTLE STARTED DROPPING DOWN TO IDLE SPEED AND THE ACCELERATOR STOPPED WORKING AND THE POWER STEERING WAS GONE ONLY MANUAL STEERING LEFT. THE VEHICLE LOST POWER AND STARTED COASTING. PULLED OVER AND STOPPED SHUT OFF THE ENGINE RESTARTED AND THE CAR STARTED UP AND RAN NORMALLY FOR 10 MILES THAN IT DID IT AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525729July 19, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
DRIVING DOWN HIGHWAY CAR WENT INTO LIMP MODE. HAD TO PULL OVER RESTART CAR. WAS GOOD FOR A WHILE NOW ITS DOING IT 2-3 TIMES JUST DRIVING A COUPLE MILES. IF CAR IS LEFT IDLING SOMETIMES IT JUST DIES ON ITS OWN. TROUBLE CODE P2111 COMES UP. WANTED TO CHANGE THE THROTTLE BODY BUT THEY ARE ON NATIONAL BACK ORDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525844July 19, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, ENGINE
THE FIRST INCIDENT OCCURRED WHILE TRAVELING ON A HIGHWAY GOING ALMOST 60 MPH WHEN THE CRUISE CONTROL STOPPED AND THE CAR SLOWED AND WHEN YOU PUSHED THE GAS PETAL IT DID NOTHING. WE SLOWED AND TRIED TO PULL TO THE SIDE OF THE ROAD, AS THE CAR WAS ALMOST TO A STOP IT STARTED JERKING AND SPUTTERING ALMOST DYING. WE PUT IT IN PARK AND TURNED THE ENGINE OFF. WE TURNED THE ENGINE BACK ON AND IT STARTED JUST FINE THEN THIS SAME THING CONTINUED TO HAPPEN EVERY FEW MILES. CHECK ENGINE LIGHT WAS ON SO WE TOOK IT IN TO HAVE A COMPUTER HOOKED UP TO SEE WHAT WAS WRONG BUT THE CHECK ENGINE LIGHT HAD TURNED OFF SO THEY WERE UNSURE. THE PROBLEM SEEMED TO JUST GO AWAY FOR ABOUT A WEEK AND THEN IT HAPPENED AGAIN AND WE GOT IT IN AND HOOKED UP TO A COMPUTER AND GOT THE CODES WHICH WE WERE INFORMED MEANT WE NEEDED THE THROTTLE BODY REPLACED AND IT WAS A COMMON PROBLEM WITH THESE CARS AND TO CONTACT A FORD DEALER. SINCE THIS LAST INCIDENT IT HAS HAPPENED MULTIPLE TIMES CAUSING US TO NOT BE ABLE TO DRIVE THE CAR EVEN A FEW BLOCKS WITHOUT IT HAPPENING 3-4 TIMES. WE ARE NOW WITHOUT A VEHICLE AS IT IS NOT ONLY UNSAFE TO DRIVE BUT VERY INCONVENIENT TO HAVE TO STOP AND GO A MILLION TIMES TO MAKE A SHORT DRIVE. THIS IS RIDICULOUS AND FROM ALL I HAVE RESEARCHED IT A HUGE PROBLEM FOR MANY OWNERS OF THESE AND SIMILAR CARS! THIS IS DANGEROUS AND SHOULD BE RECALLED AND THOSE WITH ISSUES SHOULD NOT BE RESPONSIBLE FOR MAKING THESE REPAIRS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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