Mercury Milan Complaints (2010)

1,062 consumer complaints on file.

#10535666August 15, 2013
ENGINE
FIRST INCIDENT CAR KILLED TWICE AT STOP SIGNS. SINCE THEN IT HAS STALLED AT LEAST 7 TIMES, THE LAST TIME ON THE FREEWAY AT 65 MILES PER HOUR DURING RUSH HOUR. IT WAS ONLY WITH THE HELP OF TWO HIGHWAY HELPERS WHO BLOCKED LANES ON THE FREEWAY WAS I ABLE TO EXIT SAFELY. HAD THE CAR TOWED TO THE FORD DEALERSHIP, THEY RAN A DIAGNOSTIC AND NO CODES WERE FOUND. THEY WERE UNABLE TO IDENTIFY AND FIX THE PROBLEM SO SUGGESTED JUST TAKING THE CAR AND SEE IF IT HAPPENS AGAIN. IN OTHER WORDS, EVEN THOUGH THE CAR HAS STALLED AT LEAST 7 TIMES, TAKE IT OUT ON THE FREEWAY AGAIN AND HOPE FOR THE BEST. I ADVISED FORD THAT WAS NOT ACCEPTABLE AND REFERENCED THE NHTSA ACTION NUMBER PE13003. I HAVE REQUESTED THEY REPLACE THE ELECTRONIC THROTTLE BODY AS THE CAR IS NOT SAFE TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535391August 14, 2013
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
#1:SHORTLY AFTER PURCHASING THE MILAN THE CAR BEGAN TO JUST SHUT DOWN WHILE I WAS DRIVING. I WOULD HAVE TO COAST TO THE SIDE OF THE ROAD, WAIT A FEW MINUTES & THEN IT WOULD RESTART. I AGAIN HAD IT TAKEN TO THE SERVICE CENTER AND THEY HAD TO REPLACE THE THROTTLE BODY. NOW I AM HAVING THIS SAME PROBLEM AGAIN. THIS PROBLEM HAS BEGAN AGAIN. I AGAIN TOOK IT TO THE SERVICE CENTER & THEY COULDN'T FIX ANYTHING BECAUSE THEY SAID THAT THEY COULDN'T GET THE CAR TO MIMIC THE PROBLEM.I HAVE 2 YOUNG CHILDREN AND DURING ONE OF THE FAILURES I WAS TRAVELING ON A RURAL COUNTRY ROAD WITH NOWHERE TO PULL OFF DUE TO STONE MOUNTAINS ON EACH SIDE OF THE ROAD. I HAD TO WAIT IN THE MIDDLE OF THE ROAD A FEW MINUTES UNTIL THE CAR WOULD COOPERATE AND START AGAIN. THIS A SERIOUS SAFETY ISSUE. WE ALL COULD'VE BEEN KILLED AND NOBODY WOULD EVER BE ABLE TO FIGURE OUT WHAT HAPPENED BECAUSE ACCORDING TO THESE TECHNICIANS THE CAR IS FINE. IT NEEDS TO BE KNOWN THAT THE CAR IS NOT FINE AND IS DANGEROUS TO THE DRIVERS AND OTHER INDIVIDUALS ON THE ROAD ALONGSIDE THESE CARS. #2:ALSO, SHORTLY AFTER PURCHASING THE MILAN I WAS HAVING TROUBLE GETTING IT STARTED IN THE MORNING. THE CAR WOULD SIMPLY NOT START, WOULDN'T EVEN TRY TO TURN OVER, THE MESSAGE BOARD WOULD SAY SERVICE ADVANCE TRAC THE OTHER ELECTRICAL COMPONENTS IN THE CAR WORKED FINE, THE CAR COULDN'T BE "JUMPED" EITHER. AFTER A FEW HOURS IT WOULD START UP FINE. TOOK THE CAR TO THE SERVICE CENTER AND THEY REPROGRAMMED THE KEYS AND NOW A YEAR LATER I AM HAVING THE SAME PROBLEM. SINCE THE CENTER STATES THEY CANNOT GET THE CAR TO MIMIC THIS PROBLEM WHEN THE CAR IS AT THE CENTER THEY HAVEN'T FIXED ANYTHING. AT LEAST ONCE A WEEK I HAVE THIS HAPPEN AND HAVE TO USE AN ALTERNATE MEANS OF TRANSPORTATION. MY CAR NOW HAS 38,000 MILES ON IT BUT THESE PROBLEMS HAVE BEEN HAPPENING SINCE ABOUT 24000. HELP FORD ADOPT SOME OF THE ASPECTS OF "OUR CREDO VALUES" BY J&J! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535034August 13, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
VEHICLE STALLS OUT AT RANDOM TIMES. GOES INTO LIMP HOME MODE. SEEMS TO BE A COMMON PROBLEM WITH THROTTLE BODY. WOULD BE NICE IF FORD FIXED THIS AND GOT PARTS OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535168August 13, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
FIRST BRAKE LIGHT AND TAIL LIGHT ON DRIVERS SIDE LIGHT UP ONCE IN AWHILE DID NOT KNOW WAS OUT TILL FRIEND TOLD ME , COST TO REPAIR LED LIGHT IS $400 FOR PART HAVE NOT REPAIRED YET, WHILE DRIVING AT ANY SPEED CAR WILL SHUT DOWN TO LIMP MODE ,DEALER STATED $550 TO REPAIR AND REPLACE THROTTLE BODY , BOTH ARE SERIOUS SAFETY ITEMS THAT COULD RESULT IN BEING REAR ENDED, OUT OF WARRANTY SO ORDERING A THROTTLE BODY AND REPLACE BY OURSELVES FOR IT STALLS OUT CONTINUOUSLY , RECALL SHOULD BE ORDERED ON BOTH THE TAIL LIGHT ASSEMBLIES AND THE THROTTLE BODY AS BOTH ARE A COMMON PROBLEM ON THESE VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535192August 13, 2013
ENGINE
FIRST TIME THE ENGINE QUIT TWICE AT STOP SIGNS. SINCE THEN IT HAS STALLED AT LEAST FIVE TIMES, THE LAST ONE ON A FREEWAY AT 60 MILES PER HOUR DURING RUSH HOUR. HAD THE CAR TOWED TO THE FORD DEALERSHIP, THEY RAN A DIAGNOSTIC AND COULD FIND NO PROBLEMS, NO CODES. THEY DID FIND THE BATTERY CABLES WERE A LITTLE LOOSE AND TIGHTENED THEM. THEY ADVISED DRIVING THE CAR AND SEEING IF IT HAPPENED AGAIN. I AM TALKING TO THE DEALERSHIP ABOUT THIS AS THERE CLEARLY IS A PROBLEM AND DRIVING IT WITHOUT A REPAIR ONLY SETS A POTENTIALLY DANGEROUS SITUATION WHEN THE CAR STALLS AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535216August 13, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT SHE ATTEMPTED TO ACCELERATE BUT THE VEHICLE WOULD NOT RESPOND. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534888August 12, 2013
ENGINE, POWER TRAIN
DRIVING ON FREEWAY AT 70 MILES PER HOUR. CAR LOST POWER, THE WRENCH SYMBOL LIT UP ON THE DASH, HOWEVER IGNITION DID NOT TURN OFF. I SHUT OFF THE IGNITION AND WHEN I RESTARTED THE CAR THE WRENCH SYMBOL WAS NOT LIT UP ANY MORE AND THE CAR WAS NORMAL AGAIN. THIS HAS HAPPENED AGAIN 2 DAYS AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535007August 12, 2013
ENGINE AND ENGINE COOLING
I HAVE A PROBLEM WITH MY CAR IT IS LOSING IT SPEED WHEN I AM ON THE HIGHWAY AND WHEN I AM ON A MAIN STREET. WHERE THIS CAR IS PUTTING MY LIFE IN DANGER PLUS OTHER. I TAKE MY CAR TO THREE PLACE NO ONE SEEMS TO KNOW WHAT WRONG WITH IT THE SIGN CON ON WHEN I HAVE THIS PROBLEM IT TELL ME TO TAKE IT BACK TO THE DEALER THERE IS A PROBLEM. IT HAS BEEN ON A MACHINE 4 TIMES AND NO ONE CAR THAT MY LIFE IS BEING PUT IN DANGER EACH PERSON SAID WE NEED THE CAR TO TELL US WHAT WRONG. AT THIS TIME I NEED MY CAR TO BE PUT IN A SAFETY PLACE SO NOT ONE WILL GET HURT. PLEASE HELP ME TO GET THIS ISSUE SOLVE. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535010August 12, 2013
ENGINE, POWER TRAIN
WHILE DRIVING ON THE FREEWAY AT 55MPH THE ORANGE WRENCH SYMBOL LIT UP ON THE DASHBOARD AND THE CAR STARTED TO LOSE POWER. THE ENGINE KEPT RUNNING, BUT THERE WAS NO RESPONSE WHEN I PUSHED ON THE GAS PEDAL. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD. I TURNED THE CAR OFF FOR 5 MINUTES AND THEN RESTARTED IT AND THE POWER RETURNED ENOUGH TO GET ME TO A FORD DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534735August 11, 2013
ENGINE, FUEL/PROPULSION SYSTEM
AS I ENTERED THE FREEWAY AT 60 MPH BEGIN TO STALL AND THEN LOSING POWER I PUT MY FLASHERS ON HOPING I DON'T GET RUN OVER THE CAR STOPS NO POWER TO STEER AND I'M AT THE MERCY OF SPEEDING VEHICLES. I'M ON A FIXED INCOME.AND DO NOT HAVE THE FUNDS. I PURCHASED THE VEHICLE FROM TOWN EAST FORD MESQUITE TEXAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534303August 8, 2013
VEHICLE SPEED CONTROL, POWER TRAIN, UNKNOWN OR OTHER
MY CAR HAS STOPPED NUMEROUS TIME IN THE MIDDLE OF A BUSY EXPRESSWAY AND HAS ALMOST RESULTED IN A ACCIDENT. I HAD TWO SMALL CHILDREN IN MY VEHICLE AT THE TIME, MY CAR CONTINUES TO STOP MANY TIMES AND I ATTEMPTED TO GET THE PROBLEM SOLVED BUT I CANNOT SINCE THERE IS A SEVERE BACK ORDER ON MERCURY MILAN THROTTLE BODY. THEREFORE I AM FORCED TO DRIVE IN UNSAFE CONDITIONS BECAUSE OF A MASS PROBLEM THAT IS OBVIOUSLY GOING ON WITH FORD/MERCURY VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533814August 6, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
MY WIFE WAS DRIVING THIS CAR ON THE NJ GARDEN STATE PARKWAY AT 65 MPH IN THE EXPRESS LANES WHEN THE VEHICLE STARTED RUNNING BAD AND LOST POWER. THIS WAS A DANGEROUS CONDITION TO LOSE POWER AT THAT SPEED. SHE PULLED THE CAR OVER TO SIDE, SHUT OFF ENGINE, THEN RESTARTED AND WAS ABLE TO MOVE VEHICLE ABOUT A MILE AND GET OFF THE PARKWAY AT EXIT 117 TO ROUTE 35 SOUTH. THE CAR AGAIN STARTED TO RUN BAD AND SHE PULLED INTO A FORD DEALERSHIP NEAR THIS EXIT. THE FORD DEALER HAD TO REPLACE THE THROTTLE BODY WHICH WENT BAD. THIS TOOK 5 DAYS AS THERE IS A NATIONAL SHORTAGE FOR THIS PART.#DS7Z9E926D. IT IS EVIDENT THAT FORD HAS A SERIOUS PROBLEM WITH THIS PART BREAKING DOWN ON THOUSANDS OF CARS AS I SEE OTHER CUSTOMER COMPLAINTS ON THE INTERNET. I CONTACTED FORD CORP. IN DETROIT AND WAS TOLD NOT UNDER WARRANTY ON MY CAR. THIS NEEDS TO BE A RECALL. I WORRY THAT THIS PART IS DEFECTIVE, WON'T LAST LONG AND WILL HAVE TO BE REPLACED AGAIN IN THE FUTURE. I WORRY ABOUT ANOTHER BREAKDOWN AT HIGH SPEED--VERY DANGEROUS CONDITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533926August 6, 2013
VEHICLE SPEED CONTROL
VEHICLE LOST SPEED FOR NO REASON. THE ACCELERATOR PEDAL HAD NO RESPONSE BUT THE MOTOR STAYED AT IDLE. STILL HAD BRAKES, STEERING AND OTHER FUNCTIONS BUT NO ABILITY TO ACCELERATE. THE VEHICLE DID HAVE A CHECK ENGINE LIGHT COME ON (WRENCH ICON) AT THE DASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533586August 5, 2013
POWER TRAIN, VEHICLE SPEED CONTROL
WHILE DRIVING AT APPROXIMATELY 58 MPH ON 7/20/13 THE WRENCH LIGHT CAME ON, THE CAR LOST POWER. THE CAR WAS STILL RUNNING BUT THERE WAS NO REACTION IN POWER WHEN PUSHING ON GAS PEDAL. PULLED THE CAR OVER, PUT IN PARK, IT WAS STILL RUNNING, WITH A SLIGHT SHAKE, TURNED CAR OFF WAITED SEVERAL MINUTES BEFORE STARTING. WHEN STARTED THE CAR RAN FINE AND THE LIGHT WAS OFF. TWO DAYS LATER, 7/22/13, THIS HAPPENED AGAIN WHILE I WAS MAKING A TURN FROM A STOP SIGN. SAME THING PULLED OVER, RESTARTED, LIGHT WAS OFF, DROVE FINE. FEW DAYS LATER, 7/25/13, CAR WENT IN FOR OIL CHANGE AND TIRE ROTATION AND I HAD THEM SEE WHAT THEY COULD FIND OUT. UP UNTIL THIS POINT THE CAR HAS RAN FINE, NO ISSUES, AND I LOVE THE CAR. I WAS INFORMED THAT IT WAS A THROTTLE BODY ISSUE AND IS ON BACK ORDER FOR ONE-TWO MONTHS. I THEN DRIVE THE CAR WITH NO ISSUES FOR SEVERAL DAYS. ONCE AGAIN ON 7/30/13 THE SAME THING HAPPENS THIS TIME AT ABOUT 35 MPH, IS FINE ONCE STARTED BACK UP. SAME THING ON 8/1/13. ON 8/4/13 I WAS ON MY WAY HOME GOING APPROXIMATELY 55 MPH AND THIS HAPPENS, I WAS ABLE TO GET OFF TO THE SIDE OF THE ROAD QUICK ENOUGH THAT IT DIDN'T INTERFERE WITH THE TRAFFIC BEHIND ME. I GOT DOWN THE ROAD AND WAS TRYING TO TURN ONTO MY ROAD AND THIS HAPPENS AGAIN AND I AM NOW IN MIDDLE OF LANE FOR ONCOMING TRAFFIC, I MANAGE TO GET IT GOING AND FINISH TURN JUST FOR IT TO HAPPEN AGAIN AND I WAS ALMOST REAR ENDED BY PERSON TURNING ONTO ROAD. I THEN LET THE CAR SIT FOR SEVERAL HOURS BEFORE I HAD TO RUN AN ERRAND, I WAS ONLY ABLE TO MAKE IT THREE HOUSES DOWN BEFORE THIS HAPPENED AGAIN. THIS IS AN EXTREME SAFETY ISSUE, I AM LUCK IN THAT I LIVE IN A RURAL AREA, BUT THERE IS ENOUGH TRAFFIC OR WHEN GOING TO WORK, THAT THIS COULD CAUSE A BAD ACCIDENT CAUSING INJURY NOT ONLY TO MYSELF OR ANOTHER DRIVER BUT TO THE CHILDREN IN MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533600August 5, 2013
ENGINE, VEHICLE SPEED CONTROL
WHILE DRIVING AT APPROXIMATELY 45 MPH, I LOST THROTTLE RESPONSE, THE ENGINE ASSUMED IDLE RPMS. FORTUNATELY THERE WAS A PLACE I COULD PULL OVER AND CALL FOR A ROLL BACK TO TAKE THE CAR TO THE FORD DEALER. THE THROTTLE BODY ASSEMBLY WAS THE CULPRIT AND WAS SUBSEQUENTLY REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533641August 5, 2013
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
DRIVING CAR STARTED TO SHAKE ACTED LIKE IT WANTED TO DIE CHECK ENGINE LIGHT CAME ONE AND LITTLE WRENCH LIGHT THIS HAPPENED OUT OF THE BLUE NO WARNING OR ANYTHING ONE SECOND CAR RUNNING FINE THE NEXT WILL NOT ACCELERATE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533652August 5, 2013
ENGINE
I WAS DRIVING MY CAR WITH THREE CHILDREN IN THE BACKSEAT AT 65 MILES PER HOUR.WHEN THE CAR GOES INTO LIMP MODE WHILE CROSSING A HIGHWAY WITH ON COMING TRAFFIC. THIS COULD OF KILLED MY KIDS AND MYSELF AND POSSIBLY SOMEONE ELSE. THIS IS THE WORST CAR I HAVE EVER BOUGHT. VERY UPSET *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533362August 3, 2013
POWER TRAIN, ENGINE
DRIVING DOWN BUSY BY PASS @ ABOUT 65 MPH. CAR STARTED TO STALL OUT. CAR BEHIND ME ALMOST HIT ME FROM BEHIND BECAUSE OF THIS. HAD CAR CHECKED OUT, IT WAS THE THROTTLE BODY SENSOR. SOMETHING ABOUT NOT OPENING AND/OR CLOSING PROPERLY.....HAD A DIAGNOSTICS DONE: CODE P2111...... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533392August 3, 2013
POWER TRAIN
ON 7/26 THE CAR LOST ALL ENGINE POWER ON THE HIGHWAY AND THE WRENCH LIGHT APPEARED. AFTER COASTING TO THE SIDE OF THE ROAD, THE CAR SHAKES UNTIL PUT INTO PARK. I SHUT THE CAR OFF, WAIT A FEW SECONDS, RESTART AND THE WRENCH DISAPPEARS AS WELL AS THE SHAKING. I AM ABLE TO CONTINUE AS IF NOTHING HAPPENED. THREE MORE TIMES IT HAPPENS THAT DAY. A FEW DAYS GO BY WITHOUT INCIDENT. ON 7/31 IT OCCURS AGAIN THREE TIMES FOLLOWING THE SAME TRAVEL ROUTE AS THE DAYS BEFORE, BUT IN A 35MPH ZONE INSTEAD. ON 8/2 I TAKE THE CAR TO A MECHANIC WHO DIAGNOSES IT AS P2111 (FAULTY THROTTLE BODY) AND SAYS HE CAN'T GET THE PART DUE TO A NATIONAL BACK ORDER. MY FAULTY PART IS 9L8E-9F991-BC AND I HAVE CALLED AND LOOKED ONLINE AT SEVERAL FORD DEALERS AND AM ALSO TOLD THE PART IS ON NATIONAL BACK ORDER WITH NO FIRM ETA. THE CAR IS NOT DRIVABLE UNTIL THIS IS FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533052August 1, 2013
ENGINE, VEHICLE SPEED CONTROL
SHORTLY AFTER PURCHASE, VEHICLE WOULD 'STUMBLE' AT HIGHWAY SPEEDS (40-65). POWER WOULD RECOVER AND CONTINUE. PROBLEM SEEMED TO OCCUR MORE OFTEN IN HOT WEATHER AND SEEMED LESS FREQUENT IN COOLER (WINTER) WEATHER. DEALER COULD NOT DUPLICATE BUT PERFORMED RECALL 10B15C. PROBLEM WORSENED WITH LOSS OF POWER WITHOUT WARNING AT ANYWHERE BETWEEN 35 - 65MPH WITH 'WRENCH' APPEARING ON DISPLAY. SHUTTING CAR OFF AND RESTART AFTER A COUPLE/FEW MINUTES RETURNS POWER WITH NO ILLUMINATION OF WRENCH OR ENGINE SYMBOL. POWER LOSS NOW OCCURRING ON EACH TRIP AND HAS OCCURRED REPEATEDLY WITHIN SHORT TIME (MINUTES) OF FIRST FAILURE. IF ENGINE DIES REPEATEDLY, ENGINE SYMBOL ILLUMINATES AND CODES P2111 AND P0685 HAVE BEEN FOUND. ENGINE NOW DIES BOTH AT HIGHWAY SPEEDS AND AT IDLE. RESEARCHED WEB FOR CODES AND FOUND THAT THROTTLE BODY IS A LIKELY PROBLEM. CONTACTED DEALER(S) WHO STATED ANY REPAIRS WOULD BE AT CUSTOMER'S EXPENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercury Milan