Mercury Milan Complaints (2010)

1,062 consumer complaints on file.

#10541733September 3, 2013
FUEL SYSTEM, GASOLINE, VEHICLE SPEED CONTROL
WAS DRIVING VEHICLE ON EXPRESSWAY ABOUT 60 MPH IN FAST LANE, LOST ALL ACCELERATION. I WAS STILL TRYING TO ACCELERATE AND THE SPEED WAS DROPPING AND I HAD TO CROSS THREE LANES OF TRAFFIC TO GET TO THE SIDE OF THE ROAD. THE WRENCH LIGHT WAS ON AND I TURNED THE CAR OFF. I DECIDED TO TRY TO MOVE A LITTLE FATHER UP TO A WIDER SHOULDER SO I STARTED THE CAR AGAIN AND THE WRENCH LIGHT WAS OUT AND IT SEEM TO RUN OK. I WAS VERY BLESSED THAT I MOVED TO THE SIDE WITHOUT BEING HIT BY ALL THE BIG TRUCKS AND CARS AROUND ME. THE DEALER TELLS ME IT IS THE THROTTLE AND I DO NOT HAVE EXTENDED WARRANTY AND MY WARRANTY HAS RUN OUT. I AM VERY CONCERNED AS I SEE THERE ARE OTHER COMPLAINTS OF THIS NATURE WITH THIS CAR. I COULD HAVE BEEN RUN OVER BY A TRUCK OR CAUSED A LOT OF CARS TO CRASH AND KILL A LOT OF PEOPLE WHEN THIS HAPPENED. I TRANSPORT GRANDCHILDREN FOUR DAYS A WEEK IN THIS CAR AND I AM VERY CONCERNED THAT THIS HAS NOT BEEN RECALLED AND FIXED. MY LAST MERCURY I HAD 13 YEARS AND NEVER HAD SUCH A SCARE. WHAT WILL IT TAKE FOR FORD TO DO SOMETHING ABOUT THIS? A REAR END COLLISION WITH A FIRE TO KILL A LOT OF PEOPLE ON THE EXPRESSWAY? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538103August 30, 2013
FUEL/PROPULSION SYSTEM
WHILE DRIVING ON I-95 AT 70 MPH SUDDENLY LOST POWER. WAS ABLE TO COAST ONTO AN EXIT RAMP. AFTER SEVERAL MINUTES WAS ABLE TO RESTART THE START TEH VEHICLE AND DROVE A SHORT DISTANCE ON CITY STREET AT 45 MPH WHEN VEHICLE DECELERATED AGAIN AND STALLED. WHEN CALLED DEALER INDICATED IT WAS LIKLEY A FAILED THROTTLE BODY, SUGGESTING IT IS NOT AN UNUSUAL PROBLEM. WHEN TOWED TO THE SHOP, THEY DID DETERMIN THE PROBELM WAS TEH THROTTLE BODY AND REPLACED IT. REPAIR WAS $550. FORTUNATELY THIS OCCCURED DURING THE DAY, BUT WAS ON A HEAVILY TRAVELED HIGHWAY AND COULD HAVE RESULTED IN AN ACCIDENT OR INJURY WITH THE SUDDEN LOSS IN SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537849August 29, 2013
ENGINE
WAS DRIVING VEHICLE TO WORK AND WAS ONLY GOING 35 MPH AS I HAD JUST PULLED OUT OF MY DRIVE WAY. ALL OF THE SUDDEN I LOST ALL ACCELERATION. IT WAS LIKE MY CAR WAS STUCK IN NEUTRAL. THE WRENCH LIGHT CAME ON THE DASHBOARD. I PULLED OVER, PUT THE CAR IN PARK AND TURNED MY CAR OFF. WHEN I RESTARTED MY CAR A FEW MINUTES LATER, THE WRENCH WAS GONE AND THE PROBLEM WAS RESOLVED. I CALLED THE DEALER AND IT IS GOING THERE TONIGHT. THEY INFORMED ME THAT THIS IS AN ISSUE WITH THE 2010 MERCURY MILANS. THEY REPLACED THE THROTTLE BODY LAST WEEK ON THE SAME MAKE, MODEL, YEAR. AS I DO MORE RESEARCH I SEE THAT THIS IS A COMMON PROBLEM. IF THAT'S THE CASE, WHY ISN'T THIS BEING RECALLED? I AM JUST THANKFUL I WASN'T ON A BUSY HIGHWAY AND THAT I HAVE THE EXTENDED WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537888August 29, 2013
EXTERIOR LIGHTING
THE LEFT SIDE BRAKE AND TAIL LIGHT ARE NOT WORKING... CHANGED THE BULD. WAS INTERMITANT AT FIRST BUT IS NOW OUT. IN ORDER TO FIX... THE WHOLE TAILLIGHT ASSEMBLY HAS TO BE CHANGED FOR ABOUT 500.00!!! LOOKING ON THE INTERNET... IT SEEMS TO BE THAT THE LEFT ONE HAS A HUGE PROBLEM!! DANGEROUS FOR EVERYONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537439August 27, 2013
POWER TRAIN
DRIVING A STEADY 70 MPH ON THE INTERSTATE. CAR SPEED STARTED TO DROP AND THERE WAS NO RESPONSE FROM THE ACCELERATOR. COASTED THE CAR TO THE SHOULDER. ENGINE REMAINED RUNNING BETWEEN 800 TO 1500 RPM AND SURGING. NO RESPONSE TO ACCELERATOR INPUT. CAR WOULD LURCH FORWARD. WRENCH LIGHT CAME ON. EXTREMELY DANGEROUS SITUATION. SHUT ENGINE OFF AND RESTARTED. CONDITION DID NOT IMPROVE. WAS ABLE TO MOVE THE CAR OFF THE INTERSTATE AT LESS THAN 5 MPH. CAR WAS SURGING AND LURCHING THE ENTIRE TIME. STOPPED THE ENGINE AGAIN. WAITED ABOUT 10 MINUTES AND RESTARTED THE ENGINE. CAR APPEARS TO HAVE RETURNED TO NORMAL OPERATION. THERE ARE NUMEROUS COMPLAINTS ABOUT THIS VERY DANGEROUS CONDITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537596August 27, 2013
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
CAR WOULD OCCASIONALLY STALL, THEN RESTART. WOULD BECOME MORE FREQUENT OVER TIME UNTIL CAR WOULD STALL AFTER ONLY DRIVING A BLOCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537241August 26, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 60 MPH, THE VEHICLE SUDDENLY LOST ACCELERATION POWER. THE VEHICLE WAS MOVED TO THE SHOULDER WHERE IT WAS SHUT DOWN AND RESTARTED. THE VEHICLE RESUMED NORMAL FUNCTION. THE CONTACT MENTIONED THAT THE FAILURE RECURRED ONE WEEK LATER. THE VEHICLE WAS NEITHER REPAIRED NOR DIAGNOSED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537035August 24, 2013
ENGINE, VEHICLE SPEED CONTROL
I HAVE OWNED THIS VEHICLE FOR THE PAST YEAR AND A HALF. THERE HAVE BEEN TIMES WHEN INITIALLY PUTTING THE VEHICLE INTO DRIVE OR REVERSE, THAT I WOULD NOTICE A SURGE, BUT NOTHING MORE THAN THAT. AND NOTHING I THOUGHT ANYMORE ABOUT. YESTERDAY THE CAR DROVE A COUPLE OF BLOCKS NORMALLY, THEN STARTED THE SAME SURGING BUT THIS TIME THE SURGING DID NOT STOP AND I HAD TO HAVE THE VEHICLE TOWED TO A DEALER. THEY TOLD ME THE THROTTLE BODY WAS STUCK OPEN AND IT HAS TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536884August 23, 2013
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
WHILE DRIVING HOME FROM WORK ON THE HIGHWAY AT 65MPH MY CAR JUST STOPPED THROTTLING AND LOST POWER DROPPING ME TO LIKE 5MPH THE LIL WRENCH LIGHT CAME ON ON THE LEFT THEN WENT OFF YET I STILL HAD NO POWER. SO I IMMEDIATELY TURNED ON THE HAZZARD LIGHTS AND TRIED TO MAKE IT TO THE SIDE OF THE ROAD THROUGH TRAFFIC AND TURNED THE CAR OFF AFTER A FEW MINUTES I TRIED TO START THE CAR AND IT CAME ON LIKE NORMAL TO MY SURPRISE SO I STARTED TO DRIVE ONLY TO HAVE IT HAPPEN AGAIN AND AGAIN BEFORE MAKING IT HOME. I LITERALLY JUST PURCHASED THE CAR 2 MONTHS PRIOR AND ITS BEEN AT THE DEALERSHIP, AS THEY TRY TO TALK TO FORD ABOUT THE PROBLEM AND HOW TO GET IT CORRECTED FOR THE PAST MONTH! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536922August 23, 2013
VEHICLE SPEED CONTROL
I WAS DRIVING ABOUT 65 MPH ON THE FREEWAY, WHEN ALL OF A SUDDEN MY CAR STARTS SHAKING. I TRIED TO GET OFF THE FREEWAY BUT THE CAR HAD NO POWER SO I TRIED TO MOVE TO THE SHOULDER AS QUICKLY AS POSSIBLE, BAD IDEA. AS MY SPEED IS DECREASING RAPIDLY THERE IS CARS HONKING AND TRYING TO MOVE AROUND TO AVOID HITTING ME. I GET TO THE MEDIAN, BETWEEN AND EXIT AND THE FREEWAY, AND TURN OFF MY CAR. I TURN ON MY CAR AGAIN AND AS I TRIED TO GET ONTO THE FREEWAY THE CAR WONT LET ME PICK UP SPEED AND IT STARTS SHAKING AGAIN. I WAS STUCK IN THE MEDIAN FOR AROUND 10 MINUTES BEFORE TRAFFIC GOT CLEAR ENOUGH FOR ME TO ENTER THE LANE AS SLOW AS POSSIBLE, BEING THAT EVERY TIME I STEPPED ON THE GAS TO GET IN THE LANE IT WOULD START SHAKING. TO ME THIS IS A DANGEROUS PROBLEM AND CAN'T BELIEVE IT IS NOT A RECALL. I HOPE SOMETHING IS DONE ABOUT THIS ISSUE BECAUSE FOR THE MONEY THEY CHARGE US FOR THESE CARS THEY COULD AT LEAST MAKE A CAR THAT WONT CRAP OUT SO SOON! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536959August 23, 2013
EXTERIOR LIGHTING
I WAS TOLD BY A CO-WORKER THAT I HAD A LEFT BRAKE LIGHT OUT. I CHECKED AND FOUND THAT NOT ONLY WAS THE BRAKE LIGHT OUT SO WAS THE LAMP OR RUNNING LIGHT OUT ON THE LEFT SIDE. ON THE RIGHT SIDE THE BRAKE LIGHT WORKED PROPERLY DURING THE DAY BUT AT NIGHT WITH THE RUNNING LIGHTS ON THE LIGHT SHOWN WITH BRAKE LIGHT BRIGHTNESS EVEN THOUGH BRAKE WAS NOT DEPRESSED. WHEN THE BRAKE WAS PRESSED THE LIGHT DIDN'T CHANGE ANY BRIGHTER. I CALLED THE DEALER AND THEY CONFIRMED THAT BOTH LIGHTS WOULD NEED TO BE CHANGED. IF I CHANGED THEM MYSELF IT WOULD COST $406.00 FOR THE LEFT LED MODULE AND $412.00 FOR THE RIGHT MODULE. IF THEY CHANGED THEM ADD ANOTHER $95.00. I CONTACTED FORD ASKING FOR FINANCIAL HELP WITH THIS PROBLEM BUT RECEIVED NONE. THIS REPAIR IN THE PAST USING TWO 1157 LIGHT BULBS WOULD HAVE BEEN UNDER $10.00. I HAVE NOT REPLACE LED LAMP/ BRAKE MODULES AT THIS TIME. I WILL CONTINUE TO SAVE FOR THESE ITEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536657August 22, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT WAS DRIVING 25 MPH WHEN THE ENGINE STALLED WITH THE ILLUMINATION OF THE CHECK ENGINE WARNING LAMP. THE VEHICLE WAS REPAIRED AND DIAGNOSED AS HAVING A FAULTY ELECTRONIC THROTTLE BODY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 30000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536330August 20, 2013
VEHICLE SPEED CONTROL
THE CAR SUDDENLY JOLTED TO A HALT IN AN INTERSECTION AND WOULD NOT CONTINUE TO MOVE. FORD DEALER STATED IT WAS A THROTTLE BODY FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536390August 20, 2013
POWER TRAIN, VEHICLE SPEED CONTROL
I WAS DRIVING WITH THE CRUISE CONTROL SET AT 60MPH AND THE CAR POPPED AND LOST SPEED AND THE CAR WOULD BARELY STAY RUNNING. I PULLED OFF THE ROAD ( DURING RUSH HOUR) AND SHUT THE CAR OFF. I RE-STARTED THE CAR AND IT RAN CORRECTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536009August 19, 2013
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I WAS ON FL TURNPIKE AT 70 MPH,TRAFFIC VERY HEAVY .I LOST POWER AND HAD TO COAST TO THE SHOULDER FROM LEFT LANE . ALMOST GOT RAN OVER ,BUT THANK GOD I DIDN'T .I CUT THE MOTOR OFF.RESTARTED IT .I GOT MY SPEED UP TO 70MPH .IT SURGED A FEW TIMES .RAN OK TOO HOME . THIS COULD BE A LIFE OR DEATH THING . I WONDER IF ANYONE HAS BEEN HURT BECAUSE OF THIS . I WILL CALL FORD TODAY AND GET IT FIXED . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536061August 19, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
ELECTRONIC THROTTLE BODY FAILED AS I WAS DRIVING ON THE INTERSTATE. CAR LOST ALL THROTTLE CONTROL, IDLED DOWN TO 1000 RPM, AND RAPIDLY DECELERATED IN HEAVY INTERSTATE TRAFFIC. HAD TO PULL OVER IMMEDIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536062August 19, 2013
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
I WAS TRAVELING 70 MPH WHEN MY CAR STALLED OUT, THE WRENCH LIGHT CAME ON AND I HAD TO COAST TO SAFETY. THIS HAPPENED AGAIN THE NEXT MORNING GOING APPROXIMATELY 10 MPH. CAR WAS TOWED TO DEALERSHIP AND IT WAS DIAGNOSED AS THE THROTTLE BODY CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535982August 18, 2013
ENGINE, VEHICLE SPEED CONTROL
THROTTLE BODY DEFECT -- THE PROBLEM BEGAN JULY 14 AND HAPPENED SEVERAL TIMES. IT WAS FINALLY FIXED BY JULY 31. THE VEHICLE BEGAN TO LOSE POWER, MOSTLY AFTER STOPPING AT AN INTERSECTION AND MAKING A TURN TO THE RIGHT OR LEFT. IT HAPPENED ONCE WHILE DRIVING STRAIGHT AND SLOWING DOWN FOR A SCHOOL ZONE. IN MOST CASES, I WAS ABLE TO COAST TO THE SIDE OF THE ROAD, TURN OFF THE CAR, AND RESTART. THE WRENCH LIGHT CAME ON IN EACH INCIDENT. THANKFULLY, I DID NOT HAVE TO GO ONTO A HIGHWAY BEFORE I WAS ABLE TO GET THE CAR TO THE DEALER FOR REPAIR. AFTER THEY FIGURED OUT WHAT WAS WRONG, IT TOOK ABOUT 2 WEEKS TO GET THE PART. IT WAS VERY FRIGHTENING FOR THE CAR TO STOP IN THE MIDDLE OF AN INTERSECTION, ESPECIALLY WHEN TURNING LEFT! THIS IS A POTENTIALLY VERY DANGEROUS DEFECT, AND THESE CARS SHOULD BE RECALLED SO THAT THE COMPANY IS RESPONSIBLE FOR THE REPAIR. MOST OF MY DRIVING IS DONE AT VILLAGE SPEED LIMITS OF 25 TO 30 MPH. EVEN AT THOSE SPEEDS, IT IS VERY FRIGHTENING FOR THE CAR TO SUDDENLY STOP IN THE MIDDLE OF AN INTERSECTION. I AM STILL VERY HESITANT TO TAKE THE CAR OUT ON THE HIGHWAY. EVEN AFTER REPAIR, IT SOMETIMES FEELS LIKE IT HESITATES AND MIGHT LOSE POWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535854August 17, 2013
ENGINE, VEHICLE SPEED CONTROL
I WAS PASSING ANOTHER CAR. I BEGAN TO INCREASE MY SPEED. THE READING OF MY SPEEDOMETER BEGAN TO DECREASE & MY CAR BEGAN TO STOP PULLING, AS IF IT HAD LOST ITS ENERGY. I PULLED OVER TO SIDE OF ROAD. PRESSED ON THE GAS PEDAL TO IDLE UP CAR. NOTHING HAPPENED. TURNED CAR OFF & BACK ON. CAR BEGAN TO DRIVE NORMAL FOR ABOUT 5 DAYS. THEN IT HAPPENED TWO MORE TIMES IN ONE DAY. NEXT, I TOOK IT TO A FORD DEALERSHIP. THEY STATED IT WOULD TAKE ABOUT $520 TO REPAIR. I THOUGHT MY PLATINUM WARRANTY WOULD COVER THIS BUT, UNFORTUNATELY I WAS TOLD IT WOULDN'T. I JUST PURCHASE THIS CAR IN FEB 2013. TODAY'S DATE IS AUGUST 16,2013. ...NOT A HAPPY CUSTOMER!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535510August 15, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE DECELERATED WITHOUT MANUAL FORCE AND STALLED WITH THE ILLUMINATION OF THE MAINTENANCE LIGHT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE IT WAS STATED THE THROTTLE ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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