Mercury Milan Complaints (2010)

1,062 consumer complaints on file.

#10759828August 27, 2015
ENGINE, POWER TRAIN
WAS DRIVING DOWN THE INTERSTATE AT 65 MPH, VEHICLE SUDDENLY LOST ACCELERATION AND ENGINE AND THROTTLE/POWER TRAIN INDICATOR LIGHTS ILLUMINATED ON THE DASH. HAD TO PULL OFF ON THE SIDE OF THE HIGHWAY. I TURNED OFF THE VEHICLE AND TURNED IT BACK ON, I WAS ABLE TO DRIVE THE VEHICLE HOME AT 40 MPH, BUT THE INDICATOR LIGHTS REMAINED ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759038August 25, 2015
ENGINE
TL* THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. WHILE DRIVING AT 50 MPH, THERE WAS A SUDDEN LOSS OF ACCELERATION. IN ADDITION, THE CHECK ENGINE AND MAINTENANCE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758808August 24, 2015
EQUIPMENT
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14E028000 (EQUIPMENT) HOWEVER, THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE PART. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758930August 24, 2015
POWER TRAIN
I WAS DRIVING DOWN THE HIGHWAY AND THEN MY GAS PEDAL WENT TO THE FLOOR AND HAD NO POWER. I PULLED OVER TO THE SIDE OF THE ROAD AND WHEN I LIFTED THE HOOD THE WHOLE ENGINE WAS SHAKING. I SHUT OFF THE CAR. LET IT SIT FOR A COUPLE OF MINUTES AND IT STARTED UP SLOWLY. RAN FOR ABOUT 10 MILES AND DID IT AGAIN AT 35 MPH. PULLED OVER SHUT OFF CAR AND WAITED(AS A POLICE OFFICER PULLED UP TO MY CAR). STARTED THE CAR AGAIN AND MADE IT TO OUR CAMPSITE. WE WERE 3 HOURS FROM HOME. I WENT ONLINE AND FOUND ALL OF THESE PROBLEMS WITH THIS CAR. I ENDED UP AT O REILLY AUTO PARTS AND FIXED THE THROTTLE BODY IN THE PARKING LOT. HAS BEEN RUNNING SLIGHTLY ROUGH SINCE THIS HAPPENED. THEN THIS MORNING(3 WEEKS LATER) I STARTED THE CAR AND THE RADIO AND INFO ON IT DOES NOT WORK. STILL WORKING ON THIS PROBLEM. ANY THOUGHT WOULD BE HELPFUL. I THINK IT IS TIME TO GET RID OF THE MERCURY AND GO BACK TO CHEVY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746962August 7, 2015
STEERING
I WAS PULLING OUT OF A PARKING SPACE A GAS STATION AND THE "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCETRAC" SERVICE LIGHTS CAME ON. THE STEERING WHEEL BECAME VERY TIGHT AND UNDRIVEABLE. AFTER TWO CALLS WITH FORD AND RESEARCH ONLINE I FOUND THAT THE 2011 MILAN HAS A RECALL BUT NOT MY 2010 MILAN. THE CAR IS UNSAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746995August 7, 2015
STEERING
THERE WAS NO PRIOR WARNING OR PROBLEM WITH THE CAR AT ALL. I JUST STARTED THE CAR FOR WORK AND IMMEDIATELY THERE WAS NO POWER STEERING. A WARNING MESSAGE APPEARED "POWER STEERING ASSIST" AND ADVANCTRAC. I TURNED THE CAR OFF AND RESTARTED AFTER A MINUTE WITH NO CHANGE. I REPEATED THIS SEVERAL MORE TIMES LENGTHENING THE TIME INTERVAL WITH NO CHANGE. I TRIED THE NEXT MORNING AND THE PROBLEM STILL PERSISTED. I HAD THE VEHICLE TOWED INTO THE DEALERSHIP AND AFTER THEIR EVALUATION THEY STATED THE PROBLEM WAS THE POWER STEERING GEAR AND WOULD NEED A TOTAL REPLACEMENT AT A COST OF $2200.00. IN 40 YEARS OF DRIVING I HAVE NEVER HAD A POWER STEERING ISSUE, PERIOD. THERE IS A RECALL FOR THIS VERY PROBLEM ON SIMILAR VEHICLES BUT NOT MINE. I AM WRITING TO REPORT THAT THE CURRENT FORD RECALL DOES NOT ENCOMPASS ALL AFFECTED VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746142August 4, 2015
STEERING
WHILE DRIVING, POWER STEERING WENT OUT. AFTER RESEARCHING TO SEE IF IT WOULD BE UNDER A RECALL, IT WAS DISCOVERED, MANY, MANY FORD CARS WITH THE SAME STEERING WHEEL/POWER STEERING STEP-UP HAS BEEN RECALLED. BECAUSE OUR CAR IS A HYBRID, APPARENTLY THEY, FORD, HAVEN'T GOTTEN AROUND TO RECALLING THEM. FORD NEEDS TO STEP AND RECALL HYBRIDS TOO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746233August 4, 2015
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING AT 40 MPH, SERVICE ADVANCED TRAC WAS DISPLAYED ACROSS THE MESSAGE BOARD AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO TURN THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745835August 3, 2015
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 40 MPH, THERE WAS AN ABNORMAL NOISE AND THE SERVICE ADVANCE TRAK WARNING MESSAGE APPEARED WHILE MAKING A RIGHT TURN. THE CONTACT MENTIONED THAT THERE WAS A LOSS OF POWER STEERING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745558August 1, 2015
ENGINE, FUEL/PROPULSION SYSTEM
DRIVING DOWN THE CAR STALLED AND SPUTTERED PULLED OVER AND IT RESTARTED FINE DRINK HALF MILE AND DID IT AGAIN ALMOST GO HIT BY A CAR THIS TIM I HAPPEN 5 MONTHS AGO AND I WAS ALMOST REAR ENDED WAS TOLD MY FORD DEALERSHIP THAT IS THE THROTTLE BODY FORD ISSUED A EXTENDED WARRANTY BUT WILL NOT REPLACE IT UNLESS THE CAR FAILS WHICH I THINK IS BS IF MY FAMILY IS HURT I'LL BE FILING SUIT AGAINST FORD AND THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735819July 22, 2015
FUEL/PROPULSION SYSTEM
WHILE DRIVING MY CAR ON THE INTERSTATE IN A CONSTRUCTION ZONE THE ENGINE LOST ALL POWER AND DROPPED TO AROUND 1000 RPM NO MATTER IF I PRESSED ON THE ACCELERATOR OR NOT. I WAS NEARLY REAR-ENDED BY A SEMI AND THERE WAS NO EMERGENCY LANE FOR ME TO PULL THE CAR OVER TO. IT COSTED FOR ABOUT 3/4 OF A MILE UNTIL I COULD PULL BEHIND SOME ORANGE BARRIERS. AFTER SHUTTING IT OFF AND CALLING ROADSIDE ASSISTANCE I RESTARTED THE CAR AND IT WAS FINE. I TOOK BACK ROADS HOME WITHOUT INCIDENT. THE NEXT DAY WHILE GOING 65 ON THE INTERSTATE IT HAPPENED AGAIN BUT I WAS PREPARED FOR A PROBLEM AND WAS ABLE TO GET TO AN EMERGENCY LANE TO TURN THE CAR OFF. IT RESTARTED FINE AND DROVE FINE AGAIN UNTIL THE NEXT DAY WHEN IT HAPPENED AT 20MPH ON A CITY STREET. THE DEALER HAS HAD IT FOR 3 DAYS NOW AND HAVE NOT IDENTIFIED THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735588July 21, 2015
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE PARKED, THE FRONT DRIVER SIDE DOOR HANDLE FRACTURED. AS A RESULT, THE CONTACT WAS UNABLE TO EXIT THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE HANDLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AT THE CONSUMERS EXPENSE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 38,600. UPDATED 09/17/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735124July 20, 2015
ENGINE
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 45 MPH, THE THROTTLE INDICATOR LIGHT ILLUMINATED AND THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER. THE VEHICLE WAS NOT ABLE TO BE RESTARTED AND HAD TO BE TOWED TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731228June 30, 2015
ENGINE, FUEL/PROPULSION SYSTEM
I WAS DRIVING BETWEEN 35-40 MPH WHEN ALL OF A SUDDEN I LOST POWER. ALTHOUGH I SUBSEQUENTLY HAD THE ACCELERATOR TO THE FLOOR, THE VEHICLE REDUCED ITS SPEED DRASTICALLY AND COULD NOT EXCEED ABOUT 10 MPH. I PULLED OVER AND THE WRENCH INDICATOR LIGHT CAME ON. I WAS ABLE TO DRIVE TO A PARKING LOT AT VERY LOW SPEED AND TURNED THE VEHICLE OFF. WHEN I TURNED IT BACK ON, IT WAS RESPONSIVE FOR ABOUT TWO BLOCKS AND THE SAME SYMPTOMS REAPPEARED. THIS TIME THE WRENCH LIGHT AND CHECK ENGINE LIGHT CAME ON. FORTUNATELY, I WAS A FEW BLOCKS FROM A FORD DEALER. I VERY CAREFULLY WAS ABLE TO DRIVE AT A VERY SLOW UNRESPONSIVE SPEED TO THE DEALER.THEY REPLACED THE THROTTLE BODY BUT FORD INFORMS ME IT DOES NOT FALL UNDER THEIR CUST. SATISFACTION #13N03 EXTENDED WARRANTY PROGRAM. ALTHOUGH IT IS THE SAME SYMPTOMS, SAME YEAR, SAME MODEL, SAME DIAGNOSTIC CODE, SAME FAILURE AND SAME PART FIX AS THE VIN'S THAT ARE COVERED IN THIS PROGRAM. FORD CANNOT TELL ME (OR SHOULD I SAY 'WILL' NOT TELL ME) WHY MY VIN IS NOT COVERED IN THEIR 'SATISFACTION' PROGRAM. THIS WAS A $400 REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726037June 22, 2015
EQUIPMENT
2010 MERCURY MILAN. CONSUMER WRITES IN REGARDS TO VEHICLE BLIND SPOT INFORMATION SYSTEM ISSUES. *SMD THE CONSUMER STATED THE BLIND SPOT INFORMATION SYSTEM WORKED ON AN INTERMITTENT BASIS. A MESSAGE DISPLAYED BLOCKED WARNING BLIND SPOT SYSTEM FAULT. THE DEALER INFORMED THE CONSUMER, THE SIDE OBSTACLE DETECTION MODULE AND BRACKET NEEDED TO BE REPLACED AT A COST OF $1,700. *JB UPDATED 09/01/2015*LJ THE CONSUMER STATED THE MANUFACTURER SETTLED FOR THE REPAIR AMOUNT OF 400.00. UPDATED 12/7/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726669June 22, 2015
EXTERIOR LIGHTING
PASSENGER SIDE BRAKE LIGHT WENT OUT COMPLETELY WITHOUT WARNING. THE REPLACEMENT LED ASSEMBLY COSTS UPWARDS OF $400 TO REPLACE. LED BULBS SHOULD HAVE A LIFE SPAN OF >10 YEARS. SEVERAL OTHER COMPLAINTS FILED WITH THE NHTSA LEAD ME TO BELIEVE THAT THIS IS THE RESULT OF A FAULTY PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725818June 17, 2015
UNKNOWN OR OTHER
THE DOOR HANDLE BROKE SO THAT WHEN SEATED IN THE VEHICLE, YOU ARE UNABLE TO GET OUT. THIS PART FAILURE IS ON THE DRIVERS SIDE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724556June 10, 2015
STEERING
WHILE DRIVING I LOST ALL STEERING CONTROL, THIS PROBLEM HAS HAPPENED IN THE PAST. TOOK CAR TO FORD THEY RESET THE COMPUTER & I WAS OK, UNTIL MARCH 29 2015 I WAS DRIVING AND LOST ALL STERRING CONTROL, TOOK THE CAR BAC TO FORD & WAS TOLD THEY DONT KNOW ANYTHING & I WOULD GHAVE TO REPLACE STEEEING GEARS. THIS IS VERY DANGEROUS & I HAD NO PROBLEMS WITH THE CAR UNTIL I HAD THE POWER TRAIN RECALL FIXED. PLEASE FIX THIS PROBLEMS BEFORE SOMEONE IS SERIOUSLY INJURED
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10723941June 8, 2015
STEERING
POWER STEERING WENT OUT UNTIL I RESTARTED THE CAR THEN FINE UNTIL LATER IN THE DAY, SAME THING NO POWER STEERING. EVERYTHING WAS FINE UNTIL A FEW DAYS AGO. THEN IT STARTED A AGAIN, AS THE DAYS WENT BY IT WAS HAPPENING MORE AND MORE AND NOW IT WONT RESET WHEN STARTING. NO POWER STEERING AT ALL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724025June 8, 2015
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT MENTIONED THAT EXCESSIVE FORCE WAS REQUIRED TO TURN THE STEERING WHEEL. THE CONTACT MERGED TO THE SIDE OF THE ROAD, WHERE THE VEHICLE WAS RESTARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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