Mercury Milan Complaints (2010)

1,062 consumer complaints on file.

#10822102January 25, 2016
STEERING
POWER STEERING LIGHT CAME ON AND IMMEDIATELY POWER STEERING STOPPED. LUCKILY I WAS IN A PARKING LOT AND NOT ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821358January 21, 2016
ELECTRONIC STABILITY CONTROL (ESC), STEERING
POWER STEERING FAILURE: MY POWER STEERING FAILED WHILE DRIVING AND THE ADVANCETRAC LIGHT CAME ON. MY WIFE WAS MAKING A TURN ON CITY STREET WHEN THE FAILURE HAPPENED. WE HAVE 87000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821178January 20, 2016
STEERING
I WAS BACKING OUT OF A PARKING SPOT AND WHEN I PUT IT IN DRIVE, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE DASHBOARD STATED " SERVICE ADVANCE TRAC". AFTER PULLING OVER AND CHECKING EVERYTHING OUT. I WAS ABLE TO DRIVE IT WITHOUT POWER STEERING TO A FAMILY MEMBERS HOUSE. AFTER LEAVING THE CAR THERE FOR A FEW DAYS, I STARTED IT UP AND EVERYTHING SEEMED FINE. I AM CONCERNED DRIVING THIS CAR GIVEN THAT IT SEEMS TO BE A COMMON PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821277January 20, 2016
WHEELS
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING AT APPROXIMATELY 25 MPH, THE VEHICLE VIBRATED VIOLENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V574000 (WHEELS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820019January 13, 2016
ELECTRONIC STABILITY CONTROL (ESC), STEERING
POWER STEERING FAILURE: MY POWER STEERING FAILED WHILE DRIVING AND THE ENGINE LIGHT CAME ON. DRIVING THE CAR WAS DIFFICULT WHILE I WAS ON THE HIGHWAY WITH MY DAUGHTER IN THE CAR. I CONTACTED FORD CUSTOMER SERVICE AND THEY ARE AWARE OF ALL THE COMPLAINTS, BUT REFUSE TO OFFER ANY GOOD WILL PROGRAM OR RECTIFY THE SITUATION. . I HAVE 115,000 MILES AND I WAS TOLD THAT THE WARRANTY WAS ONLY 5 YRS. /60,000. I HAVE READ SEVERAL COMPLAINS ON THE 2010 MERCURY MILAN PREMIER SERIES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809388December 10, 2015
STEERING
WHILE ATTEMPTING TO MAKE A TURN IN AN INTERSECTION THE POWER STEERING SUDDENLY FAILED ON THE CAR. VEHICLE WAS TRAVELING AT APPROXIMATELY 15MPH AT THE TIME OF THE INCIDENT. AFTERWARDS THE "POWER STEERING FAILURE" AND "SERVICE ADVANCETRAC" LIGHTS WERE DISPLAYED. INCIDENT NEARLY RESULTED IN AN ACCIDENT. THIS IS A SERIOUS SAFETY ISSUE. UPON INVESTIGATION I HAVE FOUND THAT THE SAME ISSUE OCCURRED ON THE 2011-2012 MERCURY MILAN WITH THE SAME PART AS THE PROBLEM (STEERING MOTOR SENSOR) THAT RESULTED IN A RECALL FOR THOSE MODEL/YEARS. AS IT IS THE SAME PART IT SHOULD FALL UNDER THIS SAME RECALL, HOWEVER IT DOESN'T. THIS PART IS CONTAINED WITHIN THE RACK AND PINION SYSTEM REQUIRING REPLACEMENT OF THE ENTIRE SYSTEM AT A COST OF $1800-$2000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808849December 7, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHEN FUEL WAS PUMPED INTO THE FUEL TANK, THE FUEL SPEWED BACK OUT OF THE TANK AND THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE PURGE VALVE CRACKED, CAUSING THE FUEL TANK TO LEAK. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808580December 5, 2015
EXTERIOR LIGHTING
GOT A TICKET FOR DRIVER SIDE BRAKE LIGHT BEING OUT. NEXT DAY FOUND OUT BRAKE LIGHT IS $300 THAT IS INSANE THIS IS NOT A HIGH END VEHICLE. AN LED LIGHT IS THE CHEAPEST LIGHT EVER INVENTED. IF FORD DOESN'T MAKE THIS A RECALL I WILL NEVER PURCHASE ANOTHER FORD PRODUCT AGAIN .....TOTAL RIPOFF!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808535December 4, 2015
EXTERIOR LIGHTING
TAIL LIGHT RECALL. LED LIGHTS HAVE A SHORT AND LEFT TAIL LIGHT REMAIN ILLUMINATED AS IF APPLYING THE BRAKE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807427November 30, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING AT 25 MPH, THE VEHICLE BEGAN TO ACCELERATE AND SURGED WITHOUT WARNING. THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. THE VEHICLE STRUCK A CURB. THE AIR BAGS DEPLOYED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED.. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000. ...UPDATED 01/13/16 *BF VIN UPDATED AND CAR FIXED UPDATED 4/30/18/*JB *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10806461November 24, 2015
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE AT A STOP AND ATTEMPTING TO MAKE A LEFT TURN, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY EXCESSIVE FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE. THE "POWER STEERING ASSIST FAULT" WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 114,072.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806508November 24, 2015
FUEL/PROPULSION SYSTEM
WHILE PASSING THREE SEMI TRUCKS IN THE THIRD LANE OF A HIGHWAY AT 70 MPH, THE ENGINE POWER CUT OUT. NAVIGATING ACROSS THREE LANES OF HIGHWAY THROUGH MULTIPLE VEHICLES WAS TERRIFYING. MY LIFE WAS PLACED WITH IN JEOPARDY, YET THE FORD MOTOR COMPANY REFUSES TO RECOGNIZE ITS THROTTLE BODY CONTROL PROBLEM AS A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806382November 23, 2015
STEERING
TAKATA RECALL I WAS COMING FROM WORK MY STEERING WHEEL LOCKED UP ON ME ON 249 AND FALLBROOK IN HOUSTON TEXAS IN MOTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794442November 17, 2015
STEERING
"POWER STEERING ASSIST FAULT" WOULD DISPLAY ON MY LCD SCREEN ON MY CAR. I WOULD NORMALLY TURN IT OFF MY VEHICLE AND TURN IT BACK ON AND IT WILL WORK FINE. NOW, THE WARNING COME OUT EVERYTIME I START MY CAR LEAVING MY UNABLE TO USE IT. I HAVE READ HUNDREDS OF COMPLAINTS ON DIFFERENT WEBSITES. I DON'T KNOW WHAT ELSE WE NEED TO DO TO HAVE FORD ISSUE A RECALL FOR THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790600November 16, 2015
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 45 MPH, THE VEHICLE BEGAN TO DECELERATE AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE OCCURRED ONCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789294November 9, 2015
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. AFTER RETURNING FROM DRIVING THE VEHICLE, THE CONTACT SHUT OFF AND ATTEMPTED TO EXIT THE VEHICLE, BUT THE DRIVER SIDE DOOR WOULD NOT OPEN. THE CONTACT STATED THAT THE DOOR WAS UNLOCKED, BUT THE DOOR HANDLE WOULD NOT SUCCESSFULLY RELEASE THE DOOR FROM THE LOCKED POSITION. THE CONTACT WAS ABLE TO CRAWL OVER TO ANOTHER DOOR TO EXIT THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 34,624.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787630November 2, 2015
STEERING
AS I WAS MAKING A RIGHT TURN AT A RURAL INTERSECTION I LOST POWER STEERING. I WAS GOING LESS THAN 20 MPH, TURNING INTO A PARKING LOT FOR MY JOB. A WARNING LIGHT STATED "SERVICE POWER STEERING SYSTEM" AND "SERVICE ADVANCTRAC". AT THE END OF THE DAY, THE WARNING MESSAGE CHANGED TO SAY "SERVICE POWER STEERING SYSTEM NOW". IT'S GOING TO THE DEALER TOMORROW. THERE NEEDS TO BE A RECALL ON THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787439October 31, 2015
ELECTRICAL SYSTEM
JERSEY CITY FORD SERVICE DEPART REPORTS THE HYBRID HARNESS BURNT OUT AND KILLED MY BATTERY. $900 FOR THE HARNESS, $185 FOR THE 84 MONTH BATTERY. THE CAR IS 5 YEARS OLD AND I'M REPLACING THE HARNESS? THE VEHICLE WAS STATIONARY IN A CAR PORT. WHEN I TRIED STARTING THE CAR THE PATS SYSTEM ACTIVATED, THE CAR WOULD NOT START. IT WAS TOWED TO THE DEALERSHIP AND THEY CALLED TODAY, THE HYBRID HARNESS AS TO BE SHIPPED FROM DETROIT. THIS PART SHOULD NOT HAVE FAILED UNDER ANY NORMAL USE....EVER. IF I HAD BEEN DRIVING WHEN IT FAILED I WOULD HAVE LOST ALL POWER, STEERING, BRAKES, AND ABILITY TO CONTROL THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786558October 27, 2015
FUEL/PROPULSION SYSTEM
WHILE DRIVING IN TRAFFIC, GOING STRAIGHT AND ON A SLIGHT INCLINE, AT APPROXIMATELY 55 M.P.H., CAR SUDDENLY LOST POWER AND WENT INTO LIMP MODE. VEHICLE MALFUNCTION AND ENGINE LIGHTS ILLUMINATED AND VEHICLE WOULD NOT EXCEED 40-45 M.P.H. ON LEVEL GRADES AND 20 ON SLIGHT INCLINES.MANAGED TO RETURN CAR HOME. TOOK VEHICLE TO DEALER ON 10/26/2015.WHEN VEHICLE WAS RESTARTED THE MALFUNCTION LIGHT DID NOT TURN ON AND ONLY THE ENGINE LIGHT REMAINED ILLUMINATED. CAR ACTED NORMAL ON TRIP TO DEALER. TOLD BY DEALER IT WAS A THROTTLE BODY ISSUE. RESEARCHED AND FOUND OUT FORD HAS EXTENDED COVERAGE ON THIS PART FOR 10YEARS AND 150,000 MILES. FORD BULLETIN 13NO3. WAS TOLD BY FORD CUSTOMER SERVICE HYBRIDS WERE NOT COVERED EVEN THOUGH IT IS THE SAME PART NUMBER.THE COVERAGE WAS BASED ON WHERE THE CAR WAS MANUFACTURED AND WHO THE PART SUPPLIER WAS. OH REALLY? THEY CAN TELL ME WHAT SPECIFIC PART WAS TAKEN OUT OF THE PART BIN AND INSTALLED? THIS IS A MAJOR SAFETY ISSUE AND THEY SHOULD BE MADE TO COVER ALL THE VEHICLES EXHIBITING THE SAME PROBLEM.OR DOES IT TAKE A LARGE INJURY OR LOSS OF LIFE NUMBER TO GET THIS TO HAPPEN. FROM WHAT I AM SEEING, THERE ARE PLENTY OF HYBRIDS WITH THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785707October 23, 2015
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN WITHOUT WARNING. THE VEHICLE WAS RESTARTED; HOWEVER, THE FAILURE RECURRED ON TWO OTHER OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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