Mercury Milan Complaints (2007)

434 consumer complaints on file.

#10291234November 6, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I BOUGHT MY 2007 MERCURY MILAN PREMIERE IN NOV OF 2007. I HAVE NOT HAD ANY REAL PROBLEMS UNTIL ABOUT 3 WEEKS AGO. ON A FRIDAY WE WERE DRIVING TO MY KIDS DOCTORS AND NOTICED THAT THE GEARS WERE SLIPPING A LITTLE BIT. ON THE WAY BACK IT GOT WORSE. SO WE TOOK IT IN TO A FRIENDS TRANSMISSION SHOP AND HE HAD TOLD US THAT THE TRANNY WAS GONE, BAD HISTORY. SO HE HAD MY CAR FOR 8 DAYS PUTTING A REBUILT TRANNY IN IT. WE GOT IT BACK ON THE 8TH NIGHT AND STARTED DRIVING HOME AND NOTICED THAT IT WAS NOT SHIFTING PROPERLY. SO WE TOOK IT BACK AND THE AXLE SEAL HAD GONE BAD. SO ANOTHER DAY AND A HALF OF MY CAR BEING IN THE SHOP. WE HAD THE CAR BACK FOR ALMOST A WEEK AND I WAS DRIVING IT TO THE STORE AND THE RPM'S WENT WAY UP TO 6500 AND WASN'T MOVING. SO I PULLED OVER. WAITED 3 HOURS TO BE TOWED. SO COME TO FIND OUT MY TRANNY IS OUT AGAIN AND THEY NOW HAVE HAD MY CAR FOR 5 DAYS. THEY ALSO TOLD ME THAT 3 OTHER MILANS HAVE BEEN IN FOR TRANNY WORK. I HAVE DISH OUT $1650 FOR A REBUILT TRANNY AND $480 FOR A RENTAL. I NOW HAVE A RENTAL BUT THANKFULLY THE TRANNY PLACE IS PAYING FOR IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266389April 22, 2009
TIRES, TIRES:VALVE
SINCE NOVEMBER 2008, I'VE HAD TO BUY TWO NEW TIRES AND REPLACE THE VALVE STEMS ON THE OTHER TWO TIRES ON MY 2007 MERCURY MILAN. FAULTY VALVE STEMS COST ME $450 ON A CAR THAT WASN'T EVEN TWO YEARS OLD. THE MECHANICS WHO WORKED ON MY CAR ALL INFORMED ME OF THE BAD VALVE STEMS THAT WENT OUT IN 2007, SO WHY AS AN OWNER WAS I NEVER TOLD ABOUT THIS PROBLEM WHEN I PURCHASED THE CAR? ISN'T IT THE MANUFACTURER'S RESPONSIBILITY TO INFORM THE CUSTOMER OR BE PRO-ACTIVE AND REPLACE THE TIRES? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261428March 10, 2009
EQUIPMENT, TIRES:VALVE
TL*THE CONTACT OWNS A 2007 MERCURY MILAN. ON NUMEROUS OCCASIONS, THE TIRES WOULD LOSE COMPLETE AIR PRESSURE. THE FAILURE INCREASED THE RISK OF A CRASH. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THE VALVE STEMS WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE CONTACT HAS REPLACED ALL OF THE VALVE STEMS, EXCEPT FOR THE REAR DRIVER'S SIDE. THE MANUFACTURER DID NOT ASSIST. THE VALVE STEM INFORMATION WAS UNKNOWN. THE FAILURE MILEAGE WAS 5,000 AND CURRENT MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260431March 2, 2009
POWER TRAIN:DRIVELINE
THE BEARING ON THE DRIVE LINE OF MY 2007 MILAN IS BAD AND THE CAR HAS ABOUT 29000 MILES. IT HAS BEEN OVER A MONTH SINCE I TOOK THE CAR TO A FORD DEALER TO GET FIXED. THE DEALER CAN'T GET THE REPLACEMENT PART FROM FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255395January 17, 2009
FUEL SYSTEM, GASOLINE
ON THE MORNING OF JANUARY 6, 09 MY WIFE STOPPED TO FILL HER CAR WITH GAS. AFTER THE CAR WAS FULL AND THE PUMP SHUT OFF SHE REMOVED THE NOZZLE FROM THE TANK AND WAS IMMEDIATELY SPRAYED WAS GAS. SHE WAS LUCKY THAT SHE WAS JUST A BLOCK FROM HOME AND WAS ABLE TO GET CLEANED UP WITHOUT GETTING HURT. THIS IS NOT THE FIRST OCCURRENCE OF GAS BLOWBACK WITH THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247254October 30, 2008
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, TIRES:VALVE
I AM A VICTIM OF THE CHINESE VALVE STEM ISSUE WITH FORD VEHICLES. FORTUNATELY, I WAS TRAVELING AT A LOW SPEED WHEN THE TIRE WENT DOWN. I PUT ON THE SPARE AND DROVE HOME. WHEN I GOT HOME I NOTICED THE VALVE STEM WAS CRACKED. I PUT IN A NEW STEM, AND WENT TO INFLATE THE TIRE, ONLY TO FIND OUT THAT THERE WAS A HOLE IN THE SIDEWALL, SO THE TIRE WAS NO GOOD. TODAY I LOOKED AT THE REST OF THE WHEELS, AND INSPECTED THE REMAINING STEMS, ALL WERE CRACKED. THE CAR IS A 2007, AND WAS PLACED IN SERVICE ON MARCH 2007 IN SYRACUSE, NY, AND HAD 30,000 MILES ON IT, WITH THE ORIGINAL TIRES. I DO MOSTLY HIGHWAY DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246788October 27, 2008
TIRES, TIRES:VALVE
I HAVE A 2007 MERCURY MILAN AND I HAVE BEEN BOTHERED BY SLOW LEAKS IN THE TIRES SINCE I PURCHASED THE CAR IN MARCH 2007. THE TIRE PRESSURE DECREASES AT A SLOW RATE, CAUSING ME TO REFILL THE TIRES TO BRING THEM TO PROPER PRESSURE EVERY FEW DAYS. I SAW AN ARTICLE CONCERNING THE TIRE VALVES FOR THESE FORD PRODUCTS AND BELIEVE MY SITUATION IS THE SAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243545September 26, 2008
TIRES, TIRES:SIDEWALL
ON 9/9/08 WE WERE TRAVELING TO THE AIRPORT WHEN OUR TIRE COMPLETELY DISINTEGRATED. WE HAD THAT TIRE REPLACED. ON 9/26/08 A SECOND TIRE WAS SEPARATING FROM THE SIDEWALL. IN LESS THAN 25000 MILES ON OUR VEHICLE WE ARE HAVING TO REPLACE A THIRD TIRE. THERE WAS NO DAMAGE BECAUSE WE CAUGHT IT IN TIME AND USED WISDOM. ONE TIRE IS AVAILABLE FOR INSPECTION IT IS AT THE DEALER AT THE MOMENT. THE OTHER TIRE WAS COMPLETELY SHREDDED AND WAS REPAIRED AT A DIFFERENT LOCATION. THE FIRST TIRE REPLACED WAS FLAT AND LEAKING AT THE SIDEWALL. IT WAS REPLACED SOME TIME AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237700August 11, 2008
TIRES, TIRES:VALVE, EQUIPMENT
TL*THE CONTACT OWNS A 2007 MERCURY MILAN. THE VEHICLE HAS MICHELIN P235/55R17 TIRES. ON THREE SEPARATE OCCASIONS, THE TIRES FLATTENED. THE VALVE STEMS WERE REPLACED ON EACH TIRE. THE DOT NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 17,000 AND FAILURE MILEAGE WAS 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232260June 25, 2008
VISIBILITY
TL*THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT THE SUN VISOR IN HER VEHICLE WOULD BECOME UNLATCHED WHEN SHE ATTEMPTED TO PULL IT DOWN. THE VISOR BLOCKED HER ENTIRE VIEW. SHE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT ALL THE MILANS THEY INSPECTED WERE EXPERIENCING THE SAME FAILURE. THE DEALER STATED THAT NOTHING COULD BE DONE TO ASSIST. THE CONTACT TOOK THE VEHICLE TO ANOTHER DEALER AND WAS GIVEN THE SAME EXPLANATION. THE CURRENT MILEAGE WAS 13,324 AND FAILURE MILEAGE WAS APPROXIMATELY 3,000. UPDATED 07/29/08 *BF UPDATED 08/05/08
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228381May 21, 2008
STRUCTURE:BODY
2007 MERCURY MILAN PURCHASE NEW JULY 2007. CAR KEPT IN GARAGE MOST OF THE TIME. OCTOBER 2007 CAR WAS PARKED OUTSIDE IN RAIN. OWNER NOTICED THAT THE PASSENGER SIDE OF THE FLOOR (FRONT AND BACK) CARPETS WERE SATURATED. NO WINDOWS OR DOORS WERE ACCIDENTALLY LEFT AJAR. OWNER KEPT CHECKING CAR AFTER CAR WASHES AND PASSENGER FLOOR WAS CONTINUALLY WET AFTER WASHING. CAR WENT BACK TO DEALERSHIP AND IT WAS DISCOVERED THAT THERE WAS A WELD BURN THROUGH UNDER COWL. THE BURN THROUGH WAS IN A VALLEY ALLOWING WATER HITTING THE OUTSIDE OF THE CAR TO TRAVEL INSIDE THE CAR BEHIND THE GLOVE COMPARTMENT AND INTO THE CAR. DEALER STUCK SILICONE ON THE SITE AND SAID "HERE YOU GO". CAR HAD LESS THAN 4000 MILES ON IT AT THAT TIME. OWNER WAS NOT SATISFIED. CARPETS WERE FINALLY REPLACED AND THERE WAS MOLD GROWING UNDERNEATH THE CARPET ON THE PASSENGER SIDE AND THERE IS VISUAL RUSTING IN THE SEAT TRACK AND THE DRIVER'S SEAT BRACKET ALSO HAD RUST FORMING. HOW MANY OTHER VEHICLES MADE THAT SAME DAY IN KANSAS CITY MISSOURI (FEBRUARY 20, 2007) ALSO HAVE A WELD BURN THROUGH AND NO ONE KNOWS IT YET? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226850May 6, 2008
AIR BAGS:FRONTAL
HEAD ON COLLISION, AIR BAGS DID NOT DEPLOY. PASSENGER HAD HEAD INJURY WITH LOC.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10214137January 7, 2008
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
I STARTED TO BACK UP OUT OF MY DRIVE WAY AND THE COIL SPRING ON THE FRONT DRIVERS SIDE SNAPPED AND WENT THROUGH THE TIRE. THAT SIDE OF THE CAR COLLAPSED AND DAMAGED THE FRONT END. THE CAR HAD TO BE TOWED TO THE REPAIR SHOP. I WAS TOLD THAT THIS FAILURE IS A COMMON OCCURRENCE WITH A FORD PRODUCT ESPECIALLY THE TAURUS. THIS PART IS BEING RECALLED ON THE TAURUS. THIS SAME EXACT PART IS NOT BEING RECALLED ON THE MERCURY. I HAD TO HAVE THE BOTH RIGHT AND LEFT FRONT COIL SPRINGS REPLACED ALONG WITH THE SWAY BARS AND BALL JOINTS. THE TIRE NEEDED TO BE REPLACED. THE TOTAL COST CAME TO $1966.33. I AM VERY FORTUNATE THAT I WAS NOT ON THE HIGHWAY WHEN THIS HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189912May 6, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
AFTER OBTAINING THE 2007 MERCURY MILAN I4 PREMIERE, I HAVE HAD TRANSMISSION PROBLEMS WITH THE 5-SPEED AUTOMATIC, INASMUCH THAT IT "JERKED" WHEN PUTTING IT INTO REVERSE AND WOULDN'T OPERATE BEYOND 3RD GEAR. AFTER TAKING IT INTO THE DEALER, COSTA MESA LINCOLN MERCURY, THE FIRST TIME THE PROBLEM APPEARED REMEDIED FOR A COUPLE OF DAYS, THEN RETURNED. I TOOK THE VEHICLE BACK INTO THE SAME DEALERS SERVICE, WHERE IT HAS BEEN FOR OVER A MONTH. I MADE MY SECOND AND THIRD PAYMENTS WHILE IT SAT IN SERVICE. AT THIS POINT, THE ENTIRE TRANSMISSION HAS BEEN REPLACED, THE CONTROLLER, SOLENOID, ETC. WHEN I PICKED IT UP THE SECOND TIME, I DIDN'T EVEN MAKE IT BACK TO THE FREEWAY WHEN THE SAME PROBLEM APPEARED AGAIN, SO I IMMEDIATELY RETURNED THE CAR A THIRD TIME TO SERVICE FOR THE SAME PROBLEM. PLEASE NOTE THAT I HAVE NO PROBLEM WITH THE DEALER, THIS IS A PROBLEM FROM THE FACTORY. THE DEALER HAD A FORD FACTORY SERVICE REP. OUT FOR THREE CONSECUTIVE DAYS, AND WHEN ASKED HOW TO FIX THE VEHICLE HE REPLIED, "REPLACE IT." THE DEALER IS SAYING THAT TO REPLACE IT WILL STILL TAKE ANOTHER 3 WEEKS OR SO. I FEEL THIS RIDICULOUS, BECAUSE THE CAR HAS BEEN AT THE DEALERS SERVICE DEPT. MORE THAN I HAVE HAD IT TO ENJOY, WHILE STILL BEING REQUIRED TO MAKE PAYMENTS. FORD/MERCURY HAD BETTER REMEDY THIS, TO MY SATISFACTION, QUICKLY! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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