Mercury Milan Complaints (2007)

434 consumer complaints on file.

#10480222October 8, 2012
ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL
DRIVER WAS PULLING INTO A PARKING SPACE AT THE CAR DEALER. VEHICLE WAS ALMOST STOPPED WHEN IT SURGED FORWARD AND HIT THE CORNER OF THE DEALERSHIP OFFICE BUILDING.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10469486August 7, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT THE BRAKES FAILED WHILE EXITING THE HIGHWAY AT 55 MPH. THE CONTACT DROVE OVER AN UNEVEN ROAD SURFACE AND AS THE BRAKES WERE DEPRESSED, THE BRAKE PEDAL RELEASED TO THE FLOORBOARD. THE CONTACT HAD TO USE THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE CONTACT DID NOT LOCATE A BRAKE FLUID LEAK OF ANY KIND. IN ADDITION, THERE WAS NO WARNING OF THE FAILURE. THE VEHICLE WAS TOWED TO THE DEALER BUT WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468118July 28, 2012
LATCHES/LOCKS/LINKAGES
DRIVER'S INSIDE DOOR LATCH BROKEN - NO LONGER CAN OPEN DOOR FROM THE INSIDE. IF IN AN ACCIDENT, COULD NOT EXIT VEHICLE QUICKLY IF NEEDED. MATERIALS FOR THE DOOR LATCH ARE CHEAP PLASTIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463309June 27, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT WHILE PARKED, THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TEST. THE TECHNICIAN STATED THAT THE FRONT PASSENGER SIDE AIR BAG MODULE WOULD HAVE TO BE REPLACED. THE FAILURE CONTINUED AFTER THE REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER A SECOND TIME. THE TECHNICIAN STATED THAT THE FRONT PASSENGER SIDE SEAT RAIL, SEAT SENSOR, AND MODULE WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462133June 18, 2012
FUEL/PROPULSION SYSTEM, POWER TRAIN
DRIVING ON INTERSTATE AT APPROXIMATELY 75 MPH ON 11/16/2011 WHEN VEHICLE SUDDENLY LOST POWER, ENGINE STILL RUNNING BUT NO RESPONSE TO ACCELERATOR. FORTUNATELY THERE WAS MINIMAL TRAFFIC AND I WAS ABLE TO COAST AND EXIT THE HIGHWAY INTO A TRUCK STOP. VEHICLE WAS TOWED TO A STATION THAT IDENTIFIED A THROTTLE ACTUATOR SHUTDOWN. SYSTEM WAS RESET BUT NO OTHER PROBLEM COULD BE IDENTIFIED AT THAT TIME. THE SAME THING HAPPENED ON 6/15/2012, TRAVELING AT APPROX. 40 MPH ON A BACK ROAD, NO OTHER TRAFFIC, WAS ABLE TO SAFELY PULL TO THE SIDE. VEHICLE MILEAGE AT TIME OF SECOND INCIDENT WAS APPROX 100,040. VEHICLE WAS TOWED TO A DEALERSHIP WHERE THE PART TO BE REPLACED WAS IDENTIFIED. MY CONCERN IS THIS REPRESENTS A POTENTIAL SAFETY HAZARD WERE THIS TO OCCUR ON A BUSY HIGHWAY. THERE IS ALSO A HARD JARRING OF THE TRANSMISSION WHEN THE THROTTLE SHUTDOWN OCCURS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445545January 27, 2012
CHILD SEAT:LATCH CONNECTOR/CLIP, CHILD SEAT:LATCH STRAP, CHILD SEAT
I PURCHASED A SUNSHINE KIDS RADIAN XTSL CONVERTIBLE CAR SEAT IN FEBRUARY, 2010. I JUST MOVED MY CHILD TO A FORWARD FACING POSITION, AND THE SUPER LATCH LOWER ANCHOR BELT WILL NOT STAY TIGHTENED. THE BELT LOOSENS UP EVERY TIME I PUT MY SON IN AND TAKE HIM OUT OF THE CAR SEAT. IT ALSO LOOSENS UP WHEN HE KICKS THE SEAT IN FRONT OF HIM, JUST FROM THE MOVEMENT. THIS BELT IS DEFECTIVE AND WOULD NOT BE EFFECTIVE IN AN ACCIDENT AT ALL. (RELATED VEHICLE INFORMATION: MODEL YEAR=2007, MAKE=MERCURY, MODEL=MILAN). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445036January 24, 2012
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES
FRONT PASSENGER SIDE DOOR LATCH MALFUNCTION. DOOR WOULD NOT CLOSE. HAD TO DUCT TAPE DOOR TO GET TO DESTINATION. ONE PASSENGER WHO WAS SEAT BELTED, BUT STILL A GREAT SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441940December 31, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN
CAR ALWAYS SHIFTED HARD AT 2500 RPM'S. BUT GOT PROGRESSIVELY WORSE. TOOK TO WAYNE LINCOLN MERCURY (WHERE I HAD PURCHASED THE CAR NEW) THEY TESTED THE CAR AND SAID NOTHING WAS WRONG. BROUGHT CAR BACK AT ABOUT 53,000 MILES WITH SAME COMPLAINT THEY SAID IT WAS A MOTOR MOUNT. HAD IT CHECKED AT LOCAL GARAGE THEY SAID MOTOR MOUNT WAS FINE.POWER TRAIN WARNING LIGHT CAME ON TRANS STARTED TO SLIP TRANS FLUID ALMOST BLACK.CAR HAD EXTENDED WARRANTY BUT DEALER REFUSED TO HONOR BECAUSE CAR DIDN'T HAVE 70,000 MILE SERVICING DONE. TOOK TO LOCAL TRANS SHOP TRANSMISSION COMPLETELY REBUILT CAR WAS FINE FOR TWO WEEKS. POWER TRAIN LIGHT CAME ON TRANS STARTED TO SLIP BROUGHT CAR BACK. THEY REBUILT TRANS AGAIN. POWER TRAIN LIGHT ON AGAIN CAR JERKED IN REVERSE,BACK TO TRANNY SHOP SAID IT WAS SLIPPING AGAIN. SHOP DIDN'T WANT TO TAKE CHANCE WITH CURRENT TRANSMISSION REBUILT ANOTHER TRANS AND INSTALLED IN CAR. WEEK LATER SAME PROBLEM CAR IN SHOP AGAIN.HAS BEEN GOING ON FOR SIX MONTHS.CAN'T DRIVE CAR AT ALL. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436356November 18, 2011
ENGINE AND ENGINE COOLING
I HAVE NOTICED THAT MY VEHICLE MAKES A FUNNY WHINING SOUNDS AS I INCREASE MY SPEED. THIS INCLUDES GETTING UP TO HIGHWAY SPEEDS. I HAVE TAKEN IT TO THE SHOP AND THEY CANNOT TELL WHERE IT IS COMING FROM. THEY JUST TOLD ME TO TURN UP THE RADIO TO IGNORE IT. THEY ALSO SUGGESTED THAT I CONTACT THE DEALERSHIP TO SEE IF THERE ARE ANY OTHER COMPLAINTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434877November 8, 2011
ELECTRICAL SYSTEM
THE VEHICLE JERKED WHILE ON A STATE HIGHWAY REPEATEDLY UNTIL I WAS ABLE TO PULL OVER AND THEN IT FAILED. FOUND OUT THAT THE IGNITION COILS HAD COMPLETELY BURNED UP, WHICH I WAS TOLD BY THE DEALER IS VERY UNUSUAL. ONCE THE IGNITION COILS WERE REPLACED, THEY DETERMINED THE PCM(COMPUTER) HAD TO BE REPLACED. KEEP IN MIND THAT MY VEHICLE HAD BEEN IN THE REPAIR SHOP 4 TIMES BEFORE REGARDING MY RADIO AFTER THEY REPLACED THE RADIO 4 TIMES, THEY REALIZED THAT IT WAS ALSO THE PCM THAT CAUSED THIS PROBLEM. EVERY PROBLEM THAT I HAVE HAD HAS BEEN ELECTRICAL. ELECTRICAL PROBLEMS ARE NOT EASY TO DETERMINE PRIOR TO IT HAPPENING LIKE IF IT WERE MECHANICAL. I HAVE FOUGHT WITH FORD OVER AND OVER AND THEY WILL NOT TAKE RESPONSIBILITY FOR THE DEFECTS IN THIS VEHICLE. NO ONE SHOULD HAVE TO REPLACE A RADIO FOUR TIMES AND A PCM TWICE IN FOUR PLUS YEARS. THIS IS RIDICULOUS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425372September 14, 2011
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
WHILE DRIVING AND GOING AROUND A TURN, EXITING A PARKING LOT THE PASSENGER SIDE DOOR FLEW OPEN. AFTER THAT THE DOOR WOULD NOT LATCH SHUT. AT THIS TIME THE DOOR MUST BE HELD SHUT WHILE DRIVING. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410441July 5, 2011
VISIBILITY:GLASS, SIDE/REAR
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. IMMEDIATELY AFTER THE DOOR WAS CLOSED THE REAR WINDOW DISINTEGRATED INSIDE THE VEHICLE. THERE WERE NO DEFECTS PRESENT IN THE WINDSHIELD PRIOR TO THE FAILURE. THERE WERE NO INJURIES. THE CONTACT STATED THAT HE COULD NOT DETERMINE IF THE WEATHER WAS A FACTOR. THE VEHICLE WAS ALWAYS PARKED IN THE GARAGE WHICH WAS WHERE THE FAILURE OCCURRED. THE CONTACT WILL NOTIFY THE DEALER TO DETERMINE IF THE VEHICLE SHOULD BE TOWED OR DRIVEN SO THAT IT CAN BE REPAIRED. THE FAILURE MILEAGE WAS 54,000. UPDATED 07/26/11 *BF THE CONSUMER STATED THE REAR WINDOW WAS REPLACED AT HIS EXPENSE. SAFETY WOULD HAVE BEEN AN ISSUE IF PEOPLE HAD BEEN SITTING IN THE BACK SEAT WITH THE WINDOW DISINTEGRATED. UPDATED 07/28/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378628January 25, 2011
STEERING, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT WHILE ENTERING A PARKING SPACE, THE POWER STEERING FAILED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE EXHIBITED A BURNING RUBBER ODOR WHEN THE FAILURE OCCURRED. THE STEERING WHEEL BECAME INCREASINGLY STIFF AND THERE WAS A LOUD, ABNORMAL NOISE FROM THE ENGINE. THE VEHICLE THEN ABNORMALLY ACCELERATED. THE CONTACT WAS UNABLE TO CONTROL THE VEHICLE WITHOUT STEERING AND CRASHED INTO A TREE. THE CONTACT WAS UNINJURED. A POLICE REPORT WAS AVAILABLE. SHE THEN ATTEMPTED TO POWER THE VEHICLE OFF BUT TO NO AVAIL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS AWAITING DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 53,000. UPDATED 12/20/11 *CN
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10370325December 13, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
12/12/2010--THE TRANSMISSION IS SLIPPING AS I LEFT MY GRANDSON BIRTHDAY ,I BOUGHT THE CAR LAST MONTH IT ONLY HAS 19,800 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360581October 14, 2010
ENGINE AND ENGINE COOLING, AIR BAGS
LESS THAN 30000, MILES AIR CONDITIONING WENT OUT AND WAS CHARGED TO REPAIR IT, AIR BAG SENSOR LIGHT COMES AND GOES BUT NEVER FIXED OR REPAIRED. WAS IN A 30 MILE A HOUR HEAD ACCIDENT, AND AIR BAGS NEVER DEPLOYED......DRIVER WINDOW MOTOR OUT 2 TIMES...BATTERY WENT OUT AFTER 2 YEARS AND WAS CHARGED 140 TO REPLACE A 80 DOLLAR BATTERY.... TRADE IT OFF NOW OR DEAL WITH THESE ISSUES! *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10336125June 14, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
THE PASSENGER SIDE FRONT DOOR FLEW OPEN WHILE DRIVING. THE DOOR WAS IN LOCKED POSITION AND OPENED WHILE GOING AROUND A CURVE IN THE ROAD. PASSENGER WAS WEARING SEATBELT SO NO INJURY OCCURRED. ATTEMPTS WERE MADE TO CLOSE DOOR, HOWEVER IT OPENED UNDER SLIGHTEST OF PRESSURE, EVEN WHEN LOCKED. DOOR WAS TIED CLOSED WITH ROPE AND TAKEN TO DEALERSHIP FOR REPAIR. THE LATCH ASSEMBLY ON THE DOOR WAS FOUND TO BE BROKEN AND REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334240June 2, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNED A 2007 MERCURY MILAN. ON OCTOBER 13, 2007, WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A VEHICLE. THE VEHICLE CONTINUED TO ACCELERATE ALTHOUGH THE CONTACTS FOOT WAS ON THE BRAKE PEDAL. THE VEHICLE CONTINUED TO ACCELERATE OVER THE MEDIAN CRASHING INTO ANOTHER VEHICLE. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL AGAINST THE MEDIAN, THE VEHICLE CAME TO A STOP. THE PASSENGERS NECK WAS BROKEN. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 8,000. UPDATED 5/15/13 *CN UPDATED 05/20/2013 *JS
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10334228June 2, 2010
TIRES
TIRE VALVES FAILED ON MY 2007 MERCURY MILAN. HAD TO REPLACE 2 TIRES AND AVOIDED FURTHER TIRE DAMAGE WHEN I HAD REMAINING TIRE VALVES REPLACED DUE TO UNDER-INFLATED TIRES. SOMEONE AT FORD IS AWARE OF THIS SITUATION BUT APPARENTLY NOT THEIR CUSTOMER SERVICE OR DEALERS. I BELIEVE THE NHTSA HAS BEE AWARE OF THIS SINCE 2008. YOU MIGHT WANT TO FOLLOW UP BEFORE WE HAVE ANOTHER EXPLORER/FIRESTONE TYPE CRISIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334107June 1, 2010
TIRES:VALVE
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED HE NOTICED THE REAR PASSENGER TIRE WAS FLAT AND UPON FURTHER INSPECTION, FOUND THAT THE VALVE STEM WAS CRACKED. THE VALVE STEMS ON EACH TIRE WERE CRACKED AND THE VEHICLE WAS TAKEN TO A LOCAL TIRE FACILITY WHERE THE VALVE STEMS WERE REPLACED ACCORDINGLY. THE FAILURE WAS 35,801 AND THE CURRENT MILEAGE IS 65,000 UPDATED 08/11/10. *LJ UPDATED 08/17/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302062January 23, 2010
TIRES
BLOWOUT OF REAR TIRE ON DRIVER'S SIDE. WE HAD EXITED THE NEW YORK STATE THRUWAY ABOUT 10 MINUTES PRIOR AND LUCKILY THE BLOWOUT OCCURRED ON A BACK ROAD WHICH WAS NOT HEAVILY TRAVELED. THE MECHANIC SENT BY AAA TO CHANGE THE TIRE ADVISED THE TIRE WAS DEFECTIVE. MY VEHICLE IS A 2007 MERCURY MILAN PURCHASED IN 05/2007 AND AT THAT TIME HAD SLIGHTLY LESS THAN 20,000 MILES SO IT IS STILL UNDER WARRANTY. I TOOK THE TIRE TO THE FORD DEALERSHIP WHERE I PURCHASED THE CAR AND THEY TOOK PHOTOS OF THE TIRE AND SENT THEM OVER THE INTERNET TO RECEIVE APPROVAL TO REPLACE THE TIRE. FORD DENIED THE REQUEST. I CONTACTED A LOCAL MICHELIN DEALER AND WAS ADVISED IF FORD HAD DENIED REPLACEMENT, THERE WAS NOTHING THAT COULD BE DONE. SINCE FORD WOULD NOT HONOR THE WARRANTY, I PURCHASED A NEW TIRE FROM THE MECHANIC WHO HAS DONE ALL MY AUTO REPAIRS FOR ALMOST 20 YEARS. HE ALSO INDICATED THE TIRE WAS DEFINITELY DEFECTIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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