Mercury Milan Complaints (2009)

226 consumer complaints on file.

#11377959December 4, 2020
SERVICE BRAKES
THE FORD COMPANY DOES NOT PROVIDE ME WITH LOANER CAR, EVEN THOUGH THEY SAY ON THE RECALL NOTICE THAT THIS PROBLEM CAN CAUSE A CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374470November 16, 2020
SERVICE BRAKES, AIR:ANTILOCK
2009 MERCURY MILAN. CONSUMER WRITES IN REGARDS TO HYDRAULIC CONTROL UNIT (HCU) SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355200September 15, 2020
SERVICE BRAKES
VEHICLE HAS A BRAKE SAFETY RECALL 19S54 FROM JANUARY 2020. IN JUNE OF 2020 ISSUES BEGAN WHERE WHEN WE APPLY THE BRAKES AT TIMES THEY WORK FINE AND OTHER TIMES THE VEHICLE DOES NOT STOP FOR AN UNACCEPTABLE EXTENDED AMOUNT IF TIME. THE VEHICLE IN JUNE WAS INVOLVED IN A MINOR MVA WHERE THE VEHICLE NEEDED TO SWERVE BECAUSE THE VEHICLE WAS NOT STOPPING IN A TIMELY FASHION. LUCKILY THIS RESULTED IN ONLY MINOR COSMETIC DAMAGE (SCRAPES THAT COULD BE BUFFED OUT AT NO CHARGE) TO BOTH VEHICLES AND WITH NO INJURIES. THE FORD MOTOR COMPANY WAS CONTACTED AND THEY STATED THAT I COULD PAY OUT OF POCKET FOR THE PARTS BUT THAT THEY WOULD NOT HONOR THE RECALL BECAUSE THE PARTS ARE NOT AVAILABLE. I SPOKE WITH WEST HERR FORD, AMHERST NY AND THEY STATED THEY DO NOT HAVE PARTS FOR THAT RECALL. THIS VEHICLE HAS REMAINED IN THE DRIVEWAY SINCE JUNE. TWO DAYS AGO THE VEHICLE NEEDED TO BE MOVED TO ANOTHER PLACE IN THE DRIVEWAY AND WHILE IN REVERSE THE VEHICLE WOULD NOT STOP AND HAD TO BE SHIFTED ABRUPTLY INTO PARK TO STOP THE VEHICLE. THE ISSUE IS SPORADIC AND SO YOU HAVE NO WARNING AS TO WHEN THE VEHICLE MAY NOT STOP. THERE IS NO WAY TO MAINTAIN A SAFE DISTANCE WHEN DRIVING BECAUSE THE AMOUNT OF TIME AND SPACE NEEDED TO STOP THE VEHICLE VARIES EVERY TIME. THE AMOUNT OF TIME IT IS TAKING TO REPAIR THE SAFETY ISSUE IS UNACCEPTABLE. I HAVE CONCERNS WITH THE VEHICLE NOT BEING SAFE TO DRIVE AND I DO BELIEVE THAT THIS IS AN UNACCEPTABLE TIME FRAME FOR FORD CUSTOMERS TO HAVE A UNSAFE VEHICLE THAT IS COSTING MONEY SITTING IN A DRIVEWAY. WE DO NOT HAVE EXTRA VEHICLES AND ARE IN NEED OF A WORKING VEHICLE FOR TRANSPORTATION. I WOULD APPRECIATE YOUR ATTENTION IN THIS MATTER FOR A TIMELY RESOLUTION TO REPAIRING THE VEHICLE OR PROVIDING AN ALTERNATE METHOD OF TRANSPORTATION TO THOSE CUSTOMERS WITH VEHICLES THAT ARE NOT SAFE TO DRIVE. THANK YOU FOR YOU TIME AND ASSISTANCE IN THIS MATTER.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11351820August 28, 2020
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. A DEALER WAS NOT CONTACTED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351549August 27, 2020
SERVICE BRAKES
THIS IS THE 4TH TIME I HAVE BEEN ON A SMALL INCLINE AND LOST BRAKES. I HAD THE CAR AT FORD A MONTH AGO THEY ADMITTED BRAKES RECALLED, CANT GET PART. RELEASED CAR TO ME. TODAY WITH MY CHILD IN THE CAR, I WAS TRAVELING @30MPH ATTEMPTED TO BRAKE FOR A STOP SIGN ON A SMALL INCLINE. THE PEDAL WENT TO THE FLOOR, I BLEW PAST THE SIGN AND NARROWLY MISSED HAVING AN ACCIDENT. THE BRAKE PEDAL HAS NOT RETURNED. ITHE MANUFACTURE WAS MADE AWARE MONTHS PRIOR TO TODAY AND HAVE SAID PARTS N/A. THE MANUFACTURER HAS EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VIN # CONFIRMS PART NOT AVAILABLE NHTSA CAMPAIGN NUMBER 19V904000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348653August 11, 2020
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE ATTEMPTING TO STOP THE VEHICLE, THE BRAKES MALFUNCTIONED CAUSING THE VEHICLE TO SLIDE AND THE BRAKING DISTANCE TO BE EXTENDED. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC WHO DIAGNOSED THAT THE ANTI LOCK BRAKING SYSTEM WAS DEFECTIVE. THE VEHICLE WAS NOT YET REPAIRED. THE CONTACT WAS INFORMED THAT THE VIN WAS INCLUDED IN THE NHTSA RECALL CAMPAIGN NUMBER 19V904000 (SERVICE BRAKES, HYDRAULIC) BUT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT YET AVAILABLE. THE CONTACT INDICATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME TO PROVIDED THE REMEDY REPAIR. THE LOCAL DEALER GANLEY FORD LOCATED AT 6930 PEARL RD, MIDDLEBURG HEIGHTS, OH 44130, WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT YET CONTACTED. THE FAILURE MILEAGE WAS 50,000.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339773July 16, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING AT 40 MPH, ANOTHER VEHICLE RAPIDLY CUT IN FRONT AND SUDDENLY SLOWED DOWN. THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO ENGAGE PROMPTLY. AS A RESULT, THE CONTACTS SON CRASHED INTO THE REAR OF THE VEHICLE IN FRONT. THERE WERE NO INJURIES SUSTAINED. THE FAILURE OCCURRED INTERMITTENTLY. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKE HYDRAULIC) BUT NO PARTS WERE AVAILABLE. TWO UNKNOWN DEALERS WERE CALLED WHO CONFIRMED PARTS WERE NOT AVAILABLE FOR THE RECALL. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT NO PARTS FOR THE RECALL WOULD BE AVAILABLE UNTIL SOMETIME IN THE THIRD QUARTER. THE APPROXIMATE FAILURE MILEAGE WAS 68,000. VIN TOOL CONFIRMS REMEDY NOT AVAILABLE. *LN*JB *JB - (RECALL RELATED INCIDENT) TS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11338753July 11, 2020
STRUCTURE:BODY
THE INTERIOR DOOR HANDLES DRIVER'S SIDE FRONT AND BACK QUIT WORKING. NO LONGER ABLE TO OPEN THE DOOR FROM INSIDE. IN CASE OF AN EMERGENCY THIS COULD BE VERY DANGEROUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331486June 29, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING OVER A SPEED BUMP, SHE DEPRESSED THE BRAKE PEDAL AND THE VEHICLE FAILED TO STOP. THE CONTACT STATED SHE ROLLED TO A STOP. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO TIRE SHOP TO HAVE THE BRAKES REPAIRED. THE CONTACT STATED SHE CONTINUED TO EXPERIENCE THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) ON JANUARY 2020 HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED ON 6/25/20220 WHILE DRIVING 10 MPH, WHEN THE VEHICLE IN FRONT OF HER COMPLETELY STOPPED. THE CONTACT STATED SHE DEPRESSED ON THE BRAKE PEDAL BUT THE VEHICLE FAILED TO STOP AND REAR ENDED THE FRONT VEHICLE. AIR BAGS DID NOT DEPLOY. THE CONTACT STATED NO WARNING LIGHTS WERE ILLUMINATED. THE CONTACT STATED NO ONE WAS INJURED. THE POLICE WAS CALLED BUT NO REPORT WAS FILED. THE VEHICLE WAS DRIVABLE. THE VEHICLE WAS TAKEN TO AUTONATION FORD ORANGE PARK (7700 BLANDING BLVD, JACKSONVILLE, FL 32244, (904) 270-9943) THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE MILEAGE FAILURE WAS APPROXIMATELY 84,000. *BF*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11328127June 10, 2020
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD CAUSING THE STOPPING DISTANCE TO BE EXTENDED. THE CONTACT PUMPED THE BRAKE PEDAL SEVERAL TIMES AND THE VEHICLE OPERATED AS INTENDED. DICK SMITH FORD OF COLUMBIA (7201 GARNERS FERRY RD, COLUMBIA, SC 29209) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED TO SCHEDULE AN APPOINTMENT TO HAVE THE VEHICLE DIAGNOSED. ADDITIONALLY, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKE, HYDRAULIC) HOWEVER, THE PART NEEDED FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 251,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327636June 7, 2020
SERVICE BRAKES
SOFT BRAKE PEDAL CAUSING EXTENDED STOPPING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325766May 25, 2020
STRUCTURE:BODY, SERVICE BRAKES
MAY 16,2020 I NOTICE MY BREAKS STOP WORKING.. MAY 18,2020 I WAS BACKING OUT OF A PARKING SPACE WHEN I NOTICE MY BREAKS WEREN'T WORKING AND HAD GOT INTO A CAR ACCIDENT WHICH MESSED MY REAR BUMPER AND TRUNK UP. I DIDN'T REALIZE MY BREAKS WERE HAVING ISSUES UNTIL MAY 22,2020 WHEN THE CAR SAID 'BRAKE FLUID LEVELS LOW' MAY 23RD,2020 I DECIDED TO PURCHASE BRAKE FLUID WHICH IT STILL DIDN'T ATTEMPT TO HOLD ANYTHING. CAR STARTED OUT SUPER LOUD LIKE MY BRAKES AND ROTORS WERE GOING BAD, ONCE THE BRAKE FLUID WAS IN PLACE IT STOPPED THE NOISE BUT DIDN'T STOP THE CAR FROM SAYING LEVEL IS LOW NOR HELPED THE BRAKES.*DT*JB*DT*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11311345February 25, 2020
SERVICE BRAKES
TRAVELING DOWN THE ROAD ON CITY STREET, AND APPLIED BRAKES. BRAKE PEDAL WENT STRAIT TO THE FLOOR. BRAKES STILL GOING STRAIT TO THE FLOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301122January 22, 2020
AIR BAGS, SERVICE BRAKES
THERE IS A RECALL ON MY MERCURY MILAN 2009. LAST OCTOBER SEPTEMBER OCTOBER I TOOK MY CAR TO HOFFMAN FORD FOR THE REPLACEMENT OF THE RECALL ON THE AIRBAGS. AFTERWARDS I NOTICED THAT THERE WAS A RAISING OF THE DASHBOARD WHERE THEY REPLACE THE AIRBAG. I BOUGHT IT TO THEIR ATTENTION, AND THEY SAID IT WAS FROM THE GLUE THAT WAS USED. LATER A FEW MONTHS LATER I NOTICED THE AIRBAG AREA WAS EXPANDING AND FOAM WAS COMING THROUGH THE AIRBAG AREA & VENTS OVER THE.CONSUL.I CALLED FORD MANF TO REPORT THIS ISSUE. THEY SAID TO SOMEONE WILL GIVE ME A CALL BACK ,I NEVER GOT A CALL BACK. ALSO AFTER THE REPLACEMENT OF THE AIRBAGS THERE WAS AN ISSUE WITH MY BRAKES.THEY TOLD ME BECAUSE OF THE CAR SETTING THAT IS PROBABLY JUST RUSTY, BUT I WASN'T COMFORTABLE AND I CALLED THEM AND TOLD THEM THAT I WAS GOING TO BRING THE CAR TO THEM AND LOOK AT IT AGAIN BECAUSE SOMETHING WAS DEFINITELY WRONG. THE INVESTIGATOR WHO LOOKED AT THE CAR TO DO THE WORK FOR THE INSURANCE NOTICE THAT THE AIRBAG DOES NOT EXPAND OUT NOTHING ELSE WAS SAID ABOUT THAT BUT OBVIOUSLY THEY DIDN'T CHECK THE BRAKES BECAUSE RIGHT AFTER THAT IS WHEN THE CAR WENT TO HOFFMAN'S AND I NEVER DROVE IT AGAIN TILL THEN AND THAT'S WHEN WE FOUND OUT ABOUT THE BRAKES. NOW JUST THIS WEEK DECEMBER 25TH 2019 THERE HAS BEEN A RECALL ON THE BRAKES OF THE MERCURY MILAN 4 MM V I BELIEVE TO 2011. SO I BELIEVE THIS WAS THE REASON FOR THE ACCIDENT. I AM ACTUALLY DRIVING A DEATHTRAP CAR. I HAD MY BACK BRAKES REPLACED WITH NEW BRAKES JUST A YEAR AGO AND A MONTH AGO I HAD TO GET NEW BRAKES AGAIN ALREADY. I HAVE LOST TWO JOBS BECAUSE OF THIS CAR BECAUSE I CANNOT TRANSPORT CHILDREN BECAUSE OF THE HAZARD'S. MY LICENSE HAS POINTS AGAINST IT NOW, I PAID A HIGH DEDUCTIBLE, ALL BECAUSE OF THE RECALLS ON THE BRAKES THAT THEY WOULDN'T ACKNOWLEDGE FROM THE BEGINNING. THANK YOU, [XXX] THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11298213January 9, 2020
SERVICE BRAKES
WHEN I HIT A POT HOLE IN THE ROAD OR GO OVER BUMPY RAILROAD TRACKS, MY BRAKES DO NOT WORK AS EFFICIENT AS THEY DID. A JOLT, LIKE HITTING A POT HOLE, WILL MAKE IT AS IF I BARELY HAVE BRAKES. THE BRAKE PEDAL WILL GO ALMOST TO THE FLOOR AND THIS LACK OF BRAKES WILL LAST FROM A COUPLE OF HOURS TO THE NEXT DAY. THEN THE BRAKES ARE FINE. THIS HAS HAPPENED MANY TIMES. .ALWAYS WHILE VEHICLE IS IN MOTION AND ONLY UPON A SUDDEN, HARD JOLT. FIRST TIME IN 2017 AND LAST TIME WAS ABOUT 2 MONTHS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296676January 2, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED AN UNKNOWN RECALL NOTICE REGARDING THE BRAKES. THE CONTACT CALLED AN UNKNOWN DEALER AND WAS INFORMED THAT THE PARTS WERE PENDING AND UNAVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT STATED THAT HE FELT A HESITATION WHEN APPLYING THE BRAKES AT VARIOUS SPEEDS WITHOUT WARNING. THE FAILURE MILEAGE WAS 97,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288056December 9, 2019
UNKNOWN OR OTHER
ON DECEMBER 6, 2019 I WAS AT A RED LIGHT ON SPRINGDALE ROAD. HEARD A LOUD POP SOUND. I JUMPED. THEN I THOUGHT IT WAS MY TIRE. LIGHT TURNED GREEN. I TURNED LEFT AND MY TIRES FELT FINE. THEN I STARTED HEARING THIS STRANGE CRACKLING SOUND BEHIND ME. MY GET WAS AN ANIMAL MY BE IN MY TRUNK. I LOOKED IN MY REARVIEW MIRROR TO SEE THAT MY WHOLE GLASS WAS SHATTERED. GLASS IS EVERYWHERE IN MY CAR. I HAVEN'T CLEANED IT OUT. ONLY PLACED A PLASTIC BAG TO COVER OPENING. THANK HEAVEN SO DIDN'T HAVE A BABY IN THE BACK AS REQUIRED BY LAW TO HAVE CAR SEAT REVERSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280608November 17, 2019
SERVICE BRAKES
I WAS DRIVING MY 2009 MERCURY MILAN DOWN A DOWNHILL SIDE ROAD ON THE FIRST DAY OF WINTRY ROAD CONDITIONS OF THE 2019 YEAR, AND MY ABS BRAKES ENGAGED AS I HIT SOME ICE. IMMEDIATELY FOLLOWING THIS INCIDENT AND FOR THE NEXT 20 MILES OF HIGHWAY DRIVING, MY BRAKES FELT VERY SPONGY. SPECIFICALLY, DURING MY NEXT BRAKING ATTEMPT AND EACH SUBSEQUENT ONE FOLLOWING THIS ABS EVENT, MY BRAKE PEDAL JUST WENT STRAIGHT TO THE GROUND EVERY TIME I TRIED TO BRAKE. I COULD FEEL THE BRAKES BEGIN TO ENGAGE ONLY AS THE PEDAL HIT THE GROUND, SO I WASN'T COMPLETELY LACKING BRAKES, BUT I ESSENTIALLY HAD VERY LITTLE BRAKING POWER. IN PREVIOUS VEHICLES, I'VE PREVIOUSLY EXPERIENCED AIR IN BRAKE LINES AND A FAILED MASTER CYLINDER, AND THIS DID NOT FEEL LIKE EITHER OF THOSE ISSUES -- LESS BRAKING POWER THAN AIR IN THE LINES AND MORE BRAKING POWER THAN A COMPLETELY FAILED MASTER CYLINDER. I ALMOST WRECKED MY CAR A DOZEN TIMES, EVEN THOUGH I RESERVED MYSELF TO DRIVING TENS OF MILES BELOW THE SPEED LIMIT AND LEAVING LOTS OF ROOM IN FRONT OF ME. I TOOK THE CAR TO THE CLOSEST AVAILABLE GARAGE (A FIRESTONE) WHERE THEY CONFIRMED THAT I HAD FULL BRAKE FLUID AND SO DISMISSED A MASTER CYLINDER LEAK. THEY DID NOT FIX ANYTHING AT THE GARAGE DUE TO UNCERTAINTY ABOUT THE ISSUE AND THE HIGH PRICE TAG TO SEARCH. MUCH LATER THAT DAY, I RETURNED TO MY CAR TO COMMUTE HOME ONLY TO FIND THAT THE BRAKES WORKED AS THEY HAD PRIOR TO THE MORNING COMMUTE. THE ISSUE SEEMED TO HAVE RESOLVE ITSELF. AFTER COPIOUS RESEARCH, I CAME ACROSS THE "EXTENDED BRAKING DISTANCE" INVESTIGATION (NHTSA ACTION NUMBER: EA18002) FOR THIS VERY VEHICLE. MY ISSUE SEEMS TO MIRROR THE ANTILOCK BRAKING SYSTEM (ABS) HYDRAULIC CONTROL UNIT (HCU) PROBLEM DESCRIBED IN THIS INVESTIGATION QUITE WELL. WHY IN THE WORLD IS THIS NOT A RECALL??? MY LIFE WAS IN GRAVE DANGER THE OTHER DAY, AND NOW I'M TERRIFIED TO DRIVE MY CAR. COME ON, NHTSA/FORD!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279851November 13, 2019
SERVICE BRAKES
ANTILOCK BRAKES ACTIVATED BASED ON WINTER ROAD CONDITIONS. AFTER ACTIVATION, BRAKE PEDAL EXPERIENCES A LONGER DISTANCE TO PRESS IN ORDER TO MAKE THE VEHICLE COME TO A STOP. MULTIPLE TIMES WHILE DRIVING, THE PEDAL NEARLY HAD TO BE AT THE FLOOR BEFORE VEHICLE WOULD COME TO A STOP. THIS RESULTED IN SEVERAL NEAR MISSES AT RED LIGHT INTERSECTIONS WHEN THE VEHICLE SIMPLY WOULD NOT STOP NORMALLY. TOOK THE VEHICLE INTO THE DEALERSHIP AND THEY EXPLAINED IT WAS A FAULTY HCU. THE REPAIR COST WOULD BE CLOSE TO $1000. SINCE THERE IS AN ONGOIJNG INVESTIGATION INTO THESE DEFECTIVE HCU'S, I WOULD APPRECIATE THE NHTSA REQUIRING A RECALL OF THE FUSION AND MILAN HCUS AFFECTED. THIS IS A SAFETY RISK AND SHOULD NOT REQUIRE THE CUSTOMER TO REPLACE THE HCU'S AT THEIR EXPENSE IF THERE IS A DEFECT. A QUICK INTERNET SEARCH YIELDED HUNDREDS OF COMMENTS REGARDING THE LOSS OF BRAKE FUNCTIONALITY IN SIMILAR CIRCUMSTANCES. THIS IS NOT A USER ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277826November 3, 2019
SERVICE BRAKES
BRAKES KEEP GOING MUSHY AFTER ABS ACTIVATES, TAKING SIGNIFICANTLY LONGER TO STOP THE VEHICLE. THE ABS ACTIVATES OCCASIONALLY FOR NO REASON ON GOOD DRY ROAD CONDITIONS. ALSO, THE ABS LIGHT GOES ON AND OFF IN DRY CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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