Mercury Milan Complaints (2010)

1,062 consumer complaints on file.

#11043881November 6, 2017
AIR BAGS
TAKATA RECALL. THIS RECALL HAS BEEN GOING ON SINCE 06/01/2016. FORD CANNOT FIX THIS PROBLEM BECAUSE THEY DO NOT HAVE THE PART. NOW WE HAVE RECEIVED NOTICE THAT TAKATA IS BANKRUPT. SO WE ARE LEFT WITH A VEHICLE WHICH NO ONE CAN RIDE IN THE PASSENGER SEAT DUE TO THE POSSIBILITY OF DEATH WORST CASE SCENARIO! DO YOU WANT TO PUT A FAMILY MEMBER IN THAT SEAT AND ROLL THE DICE!! SOMEONE NEEDS TO COME UP WITH A FIX NOW. CAN FORD NOT DISMANTLE THE AIR BAG TO NOT RELEASE AS A TEMPORARY FIX UNTIL THE PART COMES IN? AT LEAST THIS WOULD BE BETTER FOR THE OWNERS OF THE VEHICLE SO THE SEAT COULD BE USED. NOT TO MENTION, SAFER! OH, BUT THAT MIGHT COST SOMEONE $ AND EVEN THOUGH IT IS THEIR FAULT, THE COLLATERAL DAMAGE IS WORTH THE RISK RATHER THAN LOOSE THE $....WHAT A SAD COUNTRY WE ARE LIVING IN. IT HAS BEEN OVER A YEAR AND COMPANIES CANNOT COME UP WITH A FIX! I AM SHOCKED THAT FORD HAS NOT GOTTEN MORE INVOLVED THAN THEY HAVE SINCE THEY WILL BE THE ONES WHO WILL BE SUED IF ANYTHING BAD HAPPENS. THEY MADE THE VEHICLES AND ARE THEREFORE RESPONSIBLE. NO ONE REALLY CARES WHO MADE THE AIRBAGS. FORD SHOULD STEP UP AND MAKE THIS RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042221November 1, 2017
AIR BAGS
TAKATA RECALL: AS OF 11/1/2017 AT WWW.AIRBAGRECALL.COM, THIS RECALL (WHICH INCLUDES MY VEHICLE) JUN 1, 2016, NHTSA RECALL NUMBER 16V384 IS SHOWN AS "RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE". THIS MEANS I HAVE BEEN REQUIRED TO DRIVE A CAR THAT IS A DANGER TO ME OR PARK IT FOR 16 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042254November 1, 2017
STEERING
POWER STEERING HAS SENT COMPLETELY OUT, CAUSING A MINOR COLLISION. ALSO SUNROOF AND FRONT WINDSHIELD LEAKS WHICH IS CAUSING MOLD GROWTH
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11041762October 31, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041554October 31, 2017
AIR BAGS
TAKATA RECALL......CALLED DEALERSHIP TO SCHEDULE AN APPOINTMENT TO REPLACE AIRBAG AND WAS TOLD THE PART WASN'T MADE AVAILABLE AND PROBABLY WOULDN'T BE FOR SOME TIME AND THAT I HAD TO WAIT FOR A LETTER FROM FORD. THIS SHOULD BE READILY AVAILABLE SINCE IT IS POTENTIALLY LIFE THREATENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040663October 28, 2017
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040172October 26, 2017
AIR BAGS
TAKATA RECALL. I RECIEVED NOTICE OF RECALL IN JUNE 2016 AND I HAVE BEEN UNABLE TO GET AIRBAG REPLACED. EVERYTIME I CALL DEALERSHIP IM TOLD THE PARTS IS NOT AVAILABLLE. THAT IS TO DANGEROUS SITUATION TO BE RIDING AROUND WITH. BUT IT IS YOUR ONLY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039608October 25, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED FRIENDLY FORD (660 N DECATUR BLVD, LAS VEGAS, NV 89107; 866-724-9143) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 112,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039466October 24, 2017
AIR BAGS
TAKATA RECALL: I SEE IN THE NHTSA DATABASE THAT MY VEHICLE WAS SUBJECT TO A RECALL FOR THE AIRBAG INFLATOR IN JUNE OF 2016. I HAVE NOT RECEIVED ANY NOTIFICATION FROM THE MANUFACTURER NOR HAVE I BEEN CONTACTED TO BRING IN MY CAR FOR A REPLACEMENT. THIS HAS NOW BEEN 16 MONTHS SINCE THE RECALL. WHEN CAN I HAVE MY INFLATOR REPLACED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039248October 24, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS DO TO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR BECAUSE SHE RECEIVED THE RECALL NOTICE OVER A YEAR AGO. THE DEALER (AL PACKER FORD ROYAL PALM BEACH (10601 SOUTHERN BLVD, ROYAL PALM BEACH, FL 33411, (888) 764-0252) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT RECEIVED A POSTCARD FROM TK HOLDINGS ALERTING HER THAT THEY FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035754October 23, 2017
AIR BAGS
RECALL WAS SENT JUNE 2016 AND HAVE FOLLOWED UP WITH FORD DEALER SEVERAL TIMES AND HAVE BEEN TOLD THAT THEY DO NOT HAVE THE AIR BAG TO REPLACE THE DEFECTIVE ONE. MY WIFE A CANCER SURVIVOR AND HAS A PILLOW THAT SHE PLACES IN THE FRONT OF HER BODY WHEN I DRIVE TO PROTECT THE SURGERIES SHE HAS DONE SO THAT THERE IS NOT SEVERE INJURIES IF IN AN ACCIDENT OR THE AIR BAG DEPLOYS ON ITS OWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035430October 21, 2017
AIR BAGS
TAKATA RECALL FIRST RECEIVED RECALL NOTICE JULY 2016 FOR THE PASSENGER FRONTAL AIRBAG INFLATOR. CALLED ROUNTREE MOORE FORD IN LAKE CITY, FLORIDA. THEY DID NOT HAVE REPLACEMENT AIRBAGS. ROUNTREE MOORE TOLD ME TO CALL FORD TO GET STATUS OF AIRBAG AVAILABILITY. FORD TOLD ME PARTS ARE NOT AVAILABLE RIGHT NOW AND I WILL GET A SECOND NOTICE WHEN THE PARTS ARE AVIALABLE. STILL WAITING ON THAT SECOND NOTICE. IT'S BEEN OVER A YEAR NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035256October 20, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16VC38400 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (KINSEL FORD IN PLEASANTON, TEXAS) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034470October 19, 2017
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
REAR PASSENGER SIDE TAIL LIGHT STAYS ILLUMINATED EVEN WHILE BRAKE PADDLE IS ENGAGED... BASICALLY I HAVE NO BRAKE LIGHTS... ALSO FUEL RECALLS STILL HASNT BEEN DONE ON MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034563October 19, 2017
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING AT UNKNOWN SPEEDS, THE STEERING WHEEL WAS DIFFICULT TO TURN, AND THE SERVICE POWER NOW AND SERVICE AUTO TRACK INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (INVER GROVE FORD LINCOLN, 4725 S ROBERT TRL INVER, GROVE HEIGHTS, MN 55077), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE RESET ITSELF, BUT THE DEALER STATED THAT THE STEERING FAILURE WAS NOT REPAIRED. THE CONTACT WAS DRIVING THE VEHICLE AGAIN AND THE SERVICE POWER STEERING AND SERVICE AUTO TRACK INDICATORS ILLUMINATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT WAS REFERRED TO THE MANUFACTURER AT 1-800-521-4140, BUT THE CONTACT HUNG UP DURING THE CALL. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 122,009.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034398October 18, 2017
AIR BAGS
TAKATA RECALLA IN JULY 2016 I RECEIVED A SAFETY RECALL. FORD STATES THEY DON'T HAVE RECALL PARTS YET. WE ARE IN WARM HUMID CLIMATE. DO YOU HAVE ANY SAFETY ADVICE? WE CAN NOT DISCONNECT THE PASSENGER AIR BAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034044October 17, 2017
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 50 MPH, THE ADVANCE TRACK WARNING INDICATOR ILLUMINATED CONTINUOUSLY. IN ADDITION, THE STEERING WHEEL WAS STIFF AND NEEDED EXTRA FORCE TO TURN. THE CONTACT MENTIONED THAT THE POWER STEERING WARNING INDICATOR ILLUMINATED AFTERWARDS. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033848October 16, 2017
STEERING
POWER STEERING ASSIST / SERVICE ADVANCE TRACK CAME ON WITH NO POWER TO STEER WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030569September 29, 2017
UNKNOWN OR OTHER
THE SENSORY RESTRAIN SYSTEM (AE5Z14B321A) WENT BAD ON A CAR THAT HAS SAT FOR MOST OF ITS LIFE. I RECEIVED THE CAR FROM MY GRANDMA WITH AROUND 8000 MILES ON IT. THIS WE BAD WITH ABOUT 11900 MILES. I RESEARCHED THIS AND FOUND OUT THIS WAS A COMMON PART GOING BAD. THERE WAS NEVER RECALLS DONE BECAUSE THE PART WENT BAD WITH MOST PEOPLE WHILE UNDER WARRANTY. THIS ONE PART AND LABOR COST ME ALMOST 1000.00. 1000.00 FOR A PART THAT WAS COMMONLY BREAKING. BUT BECAUSE IT SAT FOR SO LONG THE WARRANTY RAN OUT AND I AM LEFT WITH A HUGE EXPENSE TO A PART THAT WAS COMMONLY BREAKING. TO WHAT WENT WRONG. THE AIRBAG LIGHT CAME ON, WRENCH LIGHT, SERVICE ADVANCE TRAC LIGHT AND TRACTION CONTROL LIGHT CAME ON. I AM 6 MONTHS PREGNANT AND HAVE A 2 YEAR OLD IN MY CAR AND I GOT TOLD THAT THIS CAUSED ALL SECURITY FEATURES TO BE TURNED OFF. IF I WAS TO BE IN AN ACCIDENT MY FAMILY AND I WOULD OF NOT BEEN PROTECTED. BUT THIS IS A COMMON PART GOING BAD BUT NO ONE SAID ANYTHING BECAUSE THEY WENT BAD WHEN EVERYONE HAD WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030000September 26, 2017
STRUCTURE:BODY, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. AFTER THE VEHICLE WAS PARKED, THE INTERIOR DOOR HANDLE WOULD NOT OPEN THE DOOR. THE CONTACT HAD TO EXIT THROUGH THE PASSENGER SIDE DOOR OR MANUALLY RESTART THE VEHICLE. AN UNKNOWN DEALER WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS PREVIOUSLY REPAIRED FOR THE SAME FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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