Mercury Milan Complaints (2010)

1,062 consumer complaints on file.

#11082243March 30, 2018
POWER TRAIN, STEERING
AS I WAS DRIVING, CHIME SOUNDED AND SERVICE POWER STEERING AND SERVICE ADVANCETRAC MESSAGE DISPLAYED AND WARNING LIGHTS ILLUMINATED. I PULLED OVER AND TURNED OFF VEHICLE AND DID A QUICK CHECK UNDER HOOD AND UNDER VEHICLE. WHEN I FOUND NOTHING I RESTARTED VEHICLE AND PROCEEDED TO RE-ENTER ROADWAY, CHIME ONCE AGAIN SOUNDED AND SERVICE POWER STEERING NOW AND SERVICE ADVANCETRAC NOW MESSAGES AND LIGHTS ILLUMINATED BUT NOW ALL POWER ASSIST TO STEERING WAS LOST MAKING FOR A VERY DANGEROUS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081366March 26, 2018
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING, THE STEERING WHEEL SEIZED AS THE POWER STEERING WARNING LIGHT ILLUMINATED BEFORE AND DURING THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER BRANDON FORD (9090 E ADAMO DR., TAMPA, FL 33619) WHERE IT WAS DIAGNOSED WITH A FAILED STEERING GEAR AND TIE ROD. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 147,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080973March 22, 2018
ELECTRONIC STABILITY CONTROL (ESC), STEERING, SUSPENSION
HAVING PROBLEMS WITH POWER STEERING AND ELECTRONIC STABILITY. WET ROAD THE CAR WOULD SLIDE ON CURVE ROADS IN SNOW THE CAR LOOSES POWER AND WON'T BARELY MOVES RPM GO DOWN. THE STEERING WHEEL WON'T MOVE IN REVERSE SOMETIMES. TIRES GET WORN OUT EVERY 4 TO 6 WEEKS WIRES SHOW TO TIRE ON THE IN SIDE . STEERING DON'T LOCK WHEN CAR IS OFF AND KEY OUT. CAR SALES ME TO TAKE KEY OUT WHILE ITS IN GEAR. AND CAR CAN BE SHIFT IN GEAR AND STEER WHEN KEY IS NOT IN. DIDN'T DO THIS WHEN I GOT IT. ONCE AND A WHILE POWER TRAIN LIGHT COMES ON AND ITS STUCK IN LOW GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076475March 6, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MATTHEWS CURRIE FORD IN NOKOMIS, FLORIDA 34275 WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075841March 2, 2018
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. ON MULTIPLE OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD A GRINDING NOISE IN THE STEERING WHEEL. ALSO, THE POWER STEERING ASSIST INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DUTRO FORD (132 S 5TH ST, ZANESVILLE, OH 43701, (740) 452-6334) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT NO RECALLS WERE ASSOCIATED WITH THE VIN. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075977March 2, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED BECAUSE THE INTERIM NOTICE HAD NO TIME FRAME CONCERNING THE REMEDY AND PART AVAILABILITY. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED FOR AN EXTENDED PERIOD OF TIME. THE MANUFACTURER STATED THAT THE PART MAY BE SUPPLIED TO THE DEALER IN SPRING OF 2018. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074537February 23, 2018
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, STEERING
PANEL LIGHT CAME ON,"SERVICE POWER STEERING NOW" WHILE DRIVING,HAD TOWED,RESET, DID THE SAME THE NEXT DAY WHILE DRIVING. REPLACED GEAR AND PINION, NEXT DAY THE SAME PROBLEM OCCURRED, ALMOST HAD A WRECK. CAR HAS 117,000 MILES.NO THE TRACTION LIGHT COME ON. HAD RESET ,SAME PROBLEM. ADVANCE AUTO HAD CODES C1277,C1963,P1450,P0456
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073855February 20, 2018
AIR BAGS
TAKATA RECALL - GOT A LETTER FROM FORD BACK 5 TO 7 YEARS AGO STATING THAT MY PASSENGER SIDE AIRBAG WAS / NEEDED REPLACEMENT. I'VE BEEN WRITING LETTER AFTER LETTER TO FORD CORP EVERY SIX MONTHS TO A YEAR AND CONTACTING MY HOME DEALERSHIP, GOSCH FORD IN HEMET, CA TRYING TO GET THEM TO REPLACE THIS BAG. THE LAST LETTER I GOT FROM FORD CROP WAS DATED 12/17 WITH AN SRN #16S26 / NHTSAS RECALL 16V-384 STATING THAT IT WAS NOW 'MY RESPONSIBILITY' AND DO NOT LET ANYONE SIT THERE...AND WILL LET ME KNOW WHEN 'PARTS ARE AVAILABLE'. REALLY - HOW LONG IS IT GOING TO TAKE TO GET A "REPLACEMENT BAG"? THIS IS RIDICULOUS. CAN YOU HELP? WE THEIR CLIENTS NEED ACCOUNTABILITY. NOW. DON'T PUT THE BLAME ON US. FORD - GET THE PARTS. I WILL BE HAPPY TO SEND YOU ALL THE LETTERS THAT I'VE SENT OR YOU CAN CONTACT RON/SERVICE MANAGER AT GOSCH/HEMET... I'VE TALK TO HIM SEVERAL TIMES REGARDING THIS PROBLEM/ISSUE AND HE BLAMES IT ON FORD CORP. NOT GETTING HIM/THEM PARTS/AIRBAGS AND MANY CUSTOMERS ARE WAITING FOR THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072739February 13, 2018
AIR BAGS
THE REPAIR IS NOT AVAILABLE AND HASN'T BEEN FOR A VERY LONG PERIOD OF TIME. THE RANGER PICKUP DRIVERS ARE TOLD TO COME ON DOWN FOR REPAIRS BUT OUR CAR STILL DOES NOT HAVE AVAILABLE PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072108February 10, 2018
STEERING
MY WIFE WAS DRIVING THE CAR IN THE PARKING OF A BUSY SHOPPING CENTER WHEN UNEXPECTEDLY SHE WAS UNABLE TO STEER THE CAR AS THE STEERING WHEEL LOCKED UP ON HER. SHE ALMOST CRASHED BUT LUCKILY WAS ABLE TO AVOID THE CAR AS SHE WAS ATTEMPTING TO MAKE A TURN. RECEIVED TWO ERRORS (1) SERVICE POWER STEERING NOW AND (2) SERVICE ADVANCEDTRAC. FROM WHAT I'M RESEARCHING IT SEEMS THAT THERE IS A RECALL FOR THE 2011 MODEL BUT THE 2010 EVEN THOUGH THESE ARE THE SAME COMPONENTS...? CAR HAS 76K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066309February 9, 2018
AIR BAGS
2010 MERCURY MILAN, CONSUMER WRITES IN REGARDS TO PASSENGER AIRBAG INFLATOR SAFETY RECALL.*LD THE CONSUMER STATED THE RECALL REPAIR EXCEEDED A REASONABLE AMOUNT OF TIME.*JS *JS *TR *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067402February 7, 2018
FUEL/PROPULSION SYSTEM
I RECEIVED A RECALL NOTICE FOR MY VEHICLE AND I LOOKED IT UP WITH MY VIN NUMBER AND IT SAID I HAD A RECALL ON MY VEHICLE. I'M UPLOADING THE NOTICE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065382January 27, 2018
STEERING
POWERING STEERING STOPPED WORKING WHILE DRIVING AND STILL ISN'T WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064966January 25, 2018
SERVICE BRAKES
I WAS DRIVING STRAIGHT AT A STEADY 30 MPH AND HIT THE BRAKES ON LIGHT ICE WHEN APPROACHING A RED LIGHT. THE ANTILOCK BRAKES ACTIVATED FOR ABOUT ONE-HALF SECOND, AND THEN THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR, WITH ONLY THE MOST MINIMAL BRAKING OCCURRING IN THE VERY LAST INCH OF PEDAL TRAVEL. THE CAR CAME TO A STOP IN THE MIDDLE OF THE INTERSECTION. FORTUNATELY, THERE WAS NO CROSS TRAFFIC ENTERING THE INTERSECTION AT THE TIME AND THERE WERE NO INJURIES. I TOOK THE CAR TO THE LINCOLN DEALER WHO SAID THE ABS MODULE HAD FAILED, AS HAD THE MASTER CYLINDER. AT NO POINT DURING THE EVENT, OR AFTERWARD, DID ANY BRAKE LIGHT COME ON AND NO WARNING MESSAGE DISPLAYED ON THE DASHBOARD TEXTUAL DISPLAY, DESPITE THE CAR HAVING VIRTUALLY NO BRAKES. THE CAR WAS IN THE DEALER REPAIR SHOP FOR FIVE DAYS AND I WAS CHARGED $1,686.66. AT NO POINT PRIOR TO THE FAILURE DID THE BRAKES EXHIBIT ANY ISSUES WHAT-SO-EVER. IT WAS A SUDDEN AND FULL BRAKE SYSTEM FAILURE WITH ABSOLUTELY NO PRIOR WARNING AND NO DASHBOARD INDICATORS OF BRAKE FAILURE AFTERWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063664January 19, 2018
SERVICE BRAKES
TL-CONTACT OWNS A 2010 MERCURY MILAN ---- RECEIVED RECALL LETTER FROM MERCURY -- BRAKE PEDAL -- ABS PUMP -- BRAKE BOOSTER AND WATER PUMP WAS REPLACED A YEAR AGO AND BRAKE PEDAL NOW GOES TO THE FLOOR AND VEHICLE IS HARD TO STOP WHEN COMING TO A LIGHT OR STOP SIGN. VIN TOOL _ RECALL INCOMPLETE -- 166,000 MILES ON VEHICLE. 1RECALLSASSOCIATED WITH THIS VIN NOV 20,2015 MANUFACTURER RECALL NUMBER15S34 NHTSA RECALL NUMBER15V793 RECALL STATUSRECALL INCOMPLETE SUMMARYAFFECTED VEHICLES MAY DEVELOP A CRACK IN THE FUEL TANK OVER TIME. FORD IS NOT AWARE OF ANY ACCIDENTS, FIRES OR INJURIES ATTRIBUTED TO THIS CONDITION. SAFETY RISKA FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE CAN LEAD TO A FIRE. REMEDY1. DEALERSHIPS WILL ANALYZE DIAGNOSTIC TROUBLE CODES DTCS AND PERFORM A LEAK TEST ON THE CANISTER PURGE VALVE CPV. CPVS WILL BE REPLACED AS NECESSARY. 2. THE FUEL TANK WILL BE INSPECTED FOR CRACKS, AND WILL BE REPLACED AS NECESSARY. 3. THE VEHICLE POWERTRAIN CONTROL MODULES WILL BE REFLASHED WITH NEW SOFTWARE STRATEGY. FORD PROVIDED THE GENERAL REIMBURSEMENT PLAN FOR THE COST OF REMEDIES PAID FOR BY VEHICLE OWNERS PRIOR TO NOTIFICATION OF A SAFETY RECALL IN FEBRUARY 2015. THE ENDING DATE FOR REIMBURSEMENT ELIGIBILITY IS JANUARY 31, 2016. RECALL STATUS RECALL INCOMPLETE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063717January 19, 2018
AIR BAGS
'TAKATA RECALL' RECEIVED LETTER FROM FORD ADVISING NOT TO LET ANYONE SIT IN THE PASSENGER FRONT SEAT. REMEDY PARTS ARE NOT AVAILABILE AT THIS TIME. RECALL 16S26.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063072January 16, 2018
ELECTRONIC STABILITY CONTROL (ESC), STEERING
I WAS DRIVING MY 2010 MERCURY MILAN. I HAD A FLAT TIRE. NOW THE "SERVICE THE ADVANCE TRACK" AND THE "SERVICE THE POWER STEERING" WARNING MESSAGE WILL NOT TURN OFF AND THE CAR NO LONGER HAS POWER STEERING. THIS IS A RECALL ISSUE ON THE 2011 MILAN. THE 2010 HAS THE IDENTICAL PART. WHY IS THE DEFECT A RECALL ON THE 2011 MILAN AND NOT ON THE 2010? IT IS THE SAME DEFECTIVE PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060758January 5, 2018
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 5 MPH, THE STEERING FAILED AND WAS DIFFICULT TO MANEUVER. THE SERVICE POWER STEERING NOW AND SERVICE THE ADVANCE TRAC INDICATORS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 222,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058274January 3, 2018
AIR BAGS
7/2016 I RECEIVED MY FIRST RECALL NOTICE FROM FORD STATING MY PASSENGER TAKATA AIRBAG WAS RECALLED. AT THAT TIME MY LOCAL FORD DEALER SAID THE PARTS WERE BEING RELEASED BY "ZONE IN THE U S". 12/2017 I RECEIVED MY SECOND LETTER FROM FORD NOW TELLING ME THAT THIS COULD NOT BE REMEDIED UNTIL "SPRING 2018" AND IN THE MEANTIME "NO ONE SHOULD RIDE IN THE PASSENGER SEAT". DUH, JUST HOW IN THE HECK IS A HOUSEHOLD SUPPOSE TO FUNCTION IN THIS MANNER? THIS IS ABSOLUTELY RIDICULOUS ON FORD'S PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058144January 2, 2018
AIR BAGS
TAKATA INFLATORS - WE RECEIVED A NOTICE OVER A YEAR AGO THAT REPLACEMENT WOULD BE IN SPRING 2017. WAITED AND CALLED SEVERAL TIMES - NOW A SECOND LETTER IT IS SPRING 2018. THE DESIRED OPTION IS FOR PASSENGERS IN FRONT SEAT NEEDING TO SIT IN BACK SEAT - DIDN'T SPEND ALL THIS MONEY, WAIT THIS LONG ONLY TO WAIT SO MORE - WHAT ARE OPTIONS TO GET THIS DONE SOONER SINCE WE HAVE ALREADY BEEN WAITING TWO YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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