Mercury Milan Complaints (2007)

434 consumer complaints on file.

#10992610June 1, 2017
SERVICE BRAKES
ANTI-LOCK BRAKE ISSUE IN FIVE MONTHS I HAVE HAD TO REPLACE TWO ABS MODULES/UNITS. I FIRST NOTICED MY BRAKES GETTING SPONGY IN LATE 2016, THAT'S WHEN THE FIRST ABS WAS REPLACED. ALTHOUGH THIS FIXED THE ISSUE FOR A COUPLE WEEKS, I THEN STARTED TO NOTICE THAT MY BRAKES WERE LOCKING, WHEN NOT APPLYING THE BRAKES. I RETURNED TO THE REPAIR SHOP WHICH LEAD TO NEW COMPONENTS ON MY BRAKES(PADS FRONT AND REAR, CALIPERS ROTORS.ETC.) BECAUSE OF THE WEAR. ALL WERE REPLACED. THEN THE SITUATION HAPPENED AGAIN WHEN MY TEENAGE SON WAS DRIVING. UNDER ACCELERATION, THE BRAKES STARTED APPLYING PRESSURE, WHICH THE ENGINE HAD TO COMPENSATE FOR. AFTER TAKING IT IN TO BE REPAIRED AGAIN, THAT IS WHEN THE SECOND ABS UNIT WAS REPLACED. THIS WAS AFTER THREE DAYS OF TROUBLE-SHOOTING. I FEEL THIS IS A SAFETY ISSUES, AND I HAVE SPENT AN EXHAUSTIVE AMOUNT OF MONEY ON THIS ONE ISSUE. I CAN ONLY ASSUME ALSO, THAT BECAUSE OF BRAKING, WHILE I WAS ACCELERATING, THERE WILL BE MORE ISSUES DOWN THE ROAD. PLEASE ADVISE. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992645June 1, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE MANUFACTURER STATED THAT THE PARTS WERE NOT AVAILABLE. THE FORD DEALER LOCATED IN CINCINNATI, OH WAS CONTACTED AND STATED THAT THE PARTS WERE NOT RECEIVED FROM THE MANUFACTURER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 07/18/17*LJ UPDATED 07/25/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992596May 31, 2017
AIR BAGS
"TAKATA RECALL". FORD MOTOR COMPANY ALERTED ME IN MARCH OF THE RECALL, DANGERS, AND REASON TO WAIT...WAITING FOR PARTS TO ARRIVE. GIVEN THAT INFLATION OF THE AIRBAGS COULD KILL ONE, I THINK IT IS IMPORTANT PARTS ARRIVE SOON, LIKE NOW? HOW LONG SHOULD THIS TAKE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991740May 26, 2017
AIR BAGS
"TAKATA RECALL" GOT RECALL NOTICE LAST YEAR AND HAVE HEARD NOTHING. IS IT SAVE TO DRIVE THE VEHICLE? IF NOT, WHAT AM I SUPPOSE TO DO WITHOUT A CAR? WILL FORD GIVE ME A LOANER VEHICLE? LETTER FROM FORD INDICATED IT IS UNSAFE TO USE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991767May 26, 2017
AIR BAGS
TAKATA RECALL NOTICE OF RECALL ON OUR 2007 MILAN WAS RECEIVED JULY 2016 AND DESPITE REPEATED ATTEMPTS AT LOCAL DEALERS TO MITIGATE THIS ISSUE, I AM TOLD THE PARTS REMAIN UNAVAILABLE AND TO CHECK BACK IN 3 MONTHS. THIS HAS BEEN GOING ON FOR NEARLY A YEAR. BASED ON THE DESCRIPTION OF THE RECALL WE ARE DRIVING AN UNSAFE VEHICLE AS THE PASSENGER SIDE AIRBAG COULD DEPLOY IN THE EVENT OF AN ACCIDENT, RUPTURE AND INJURE THE PERSON IN THE PASSENGER SEAT. UNTIL SUCH TIME AS OUR VEHICLE HAS RECEIVED REPLACEMENT AIRBAG(S) IN SATISFACTION OF THE RECALL NOTICE, I AM REQUESTING WE BE GIVEN A LOANER VEHICLE TO DRIVE WHILE WE AWAIT REPAIRS OF THE AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991675May 25, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE LOCAL DEALER (REDMAN FORD) AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 08/08/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983528May 4, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION AROUND JANUARY OF 2016. THE MANUFACTURER STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED AND HE WAS CONCERNED THAT THE AIR BAGS MIGHT DEPLOY. THE MANUFACTURER STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 115,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 06/21/17*LJ UPDATED 10/19/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981600May 1, 2017
AIR BAGS
TAKATA RECALL. IT HAS BEEN 11 MONTHS SINCE I RECEIVED MY AIRBAG RECALL NOTICE, AND STILL HAVE NOT RECEIVED MY FOLLOW-UP TELLING ME TO BRING IT IN TO BE FIXED. THIS IS AN ABSURDLY LONG TIME FOR SUCH A SIGNIFICANT SAFETY ITEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980476April 25, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PARTS WERE NOT AVAILABLE A DEALER WAS ALSO CONTACTED AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 06/21/17*LJ *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979611April 20, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972191April 13, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971924April 11, 2017
AIR BAGS
TAKATA RECALL WAS ISSUED 6/16 DEALER STILL HAS NO PARTS TO MAKE THE REPAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970972April 6, 2017
SERVICE BRAKES
WHILE DRIVING ON APRIL 29, 2016 THE BRAKE PEDAL SUDDENLY WENT TO THE FLOOR WHEN ATTEMPTING TO BRAKE ON A CITY STREET. CAR WOULD STILL STOP , BUT NOT VERY SAFELY. TOOK CAR TO MECHANIC. MECHANIC BLED AND ADJUSTED BRAKES, CHARGING $35.00. ON 4/7/17 THE SAME THING HAPPENED. WILL TAKE BACK TO MECHANIC ALONG WITH ARTICLE FROM 12/27/16.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970671April 5, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/17/17*LJ UPDATED 07/12/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960292March 13, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED A MANUFACTURER RECALL NOTICE CONCERNING THE AIR BAGS. THE DEALER AND THE MANUFACTURER INDICATED THAT THE FIRST NOTICE WAS THE INTERIM LETTER FOR THE RECALL AND THAT THE CONTACT WOULD NEED TO WAIT FOR A SECOND NOTICE TO DETERMINE WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT WAS UNCERTAIN AS TO WHEN THE MANUFACTURER WOULD SEND THE SECOND LETTER. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960307March 13, 2017
SERVICE BRAKES
THE ANTI LOCK BRAKES CAME ON WHEN I WAS SLIDING IN SNOW . THEN MY BRAKES WENT SOFT . I HAD TO STOP AND PUT MY CAR IN PARK AND PUMP THE BRAKE PEDDLE TO GET THEM TO COME BACK UP. VERY SCARY THIS IS THE SECOND TIME IT HAS HAPPENED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10965733March 13, 2017
SERVICE BRAKES
BRAKES CONTINUE TO BE AN ISSUE TO THE POINT I AM NOT ABLE TO DRIVE THE CAR IN BAD WEATHER OR ON ROUGH ROAD. I HAVE BORROWED A CAR TO DRIVE DURING SNOW ETC. BRAKES GO TO THE FLOOR AND DO NOT WORK DEFINITELY ONCE ABS SYSTEM IS ACTIVATED. BRAKES ON A DAILY BASIS CONTINUALLY GO TO THE FLOOR AND DO NOT GRAB ONCE APPLIED. BRAKES ARE WORKING DAY TO DAY DRIVING ON DRY SMOOTH ROADS, BUT TYPICALLY THEY GO TO THE FLOOR AND YOU CAN FINALLY STOP WITH AMPLE SPACE ALLOWED. WHEN BRAKE IS APPLIED, YOU FEEL AN INITIAL GRAB, THEN LET GO, PROPELLED FORWARD, AND THEN THE FINAL GRAB ONCE PETAL IS AT THE FLOOR. THIS IS UNPREDICTABLE AND UNCOMFORTABLE TO BE USING BRAKES IN BUMPER TO BUMPER TRAFFIC LET ALONE DAY TO DAY DRIVING STOPPING BEHIND ANOTHER CAR. MUST ALWAYS LEAVE LOTS OF STOPPING DISTANCE IN FRONT OF THE CAR FOR ENOUGH SPACE TO STOP. BRAKES AT TIMES HAVE TO BE PUMPED TO GET ANY PRESSURE. ALL INSPECTIONS ARE UP TO DATE, AND BRAKE PARTS ARE NEW (PADS, ROTORS, MASTER CYLINDER) AND REPEATEDLY CHECKED OVER LAST FEW YEARS. IT HAS COME TO THE POINT I CANNOT DRIVE THE CAR IN THE WINTER. I CANNOT AFFORD A CAR PAYMENT. MINE CAR IS PAID FOR. AND MY CAR IS KEPT IMPECCABLE AND MAINTAINED CONSTANTLY. I WANT MY CAR FIXED. I LOVE MY CAR. THIS HAS BEEN ONGOING FOR SOME TIME NOW AND EVERY GARAGE ASSURES ME MY BRAKES ARE SOFT BUT NOTHING WRONG THAT THEY CAN FIND AFTER HOURS AND HOURS AT DIFFERENT REPAIR SHOPS. WHAT IS BEING DONE TO REMEDY THIS? I DO NOT HAVE SCANNING ABILITIES FOR REPAIR RECEIPTS TO BE UPLOADED. I DO NOT HAVE ALL THE RECEIPTS FOR EVERY TIME I HAD A BRAKE INSPECTION WORRIED ABOUT MY BRAKES. I DO HAVE MOST RECENT RECEIPTS FOR SAFETY CHECK 5/3/16, MASTER CYLINDER REPLACED 8/8/16 (PROBABLY NOT NEEDED), BRAKE CHECK 12/14/16, AND BRAKE CHECK 1/17/17. RECEIPTS ARE FROM DIFFERENT GARAGES. THIS CAR IS FOR SURE NOT SAFE TO DRIVE IN SNOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959921March 10, 2017
AIR BAGS
I WAS NOTIFIED OF MY AIRBAG TO BE REPLACED JULY 2006, AND I AM STILL WAITING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959734March 9, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958571March 4, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM
EXTENDED BRAKING DISTANCE THIS IS NOW THE SECOND TIME THIS HAS HAPPENED TO MY CAR, THE FIRST TIME WAS LAST WINTER. IT WAS A LITTLE SLIPPERY ON THE ROADS SO I WAS NOT AT ALL GOING FAST, COMING TO A STOP SIGN IN MY NEIGHBORHOOD BRAKING, THE ANTILOCK BRAKES KICKED IN, MADE A LITTLE NOISE, I STOPPED AND THEN WENT ON MY WAY. THE NEXT TIME I CAME TO STOP AFTER THAT I COULD BARELY STOP AND HAD TO PRESS MY FOOT TO THE FLOOR TO DO SO. IT WAS LIKE IT WANTED TO STOP AT THE NORMAL TIME BUT THEN RELEASED A LITTLE TO HAVE MY FOOT GO ALL THE WAY DOWN TO THEN STOP. I TOOK IT TO THE LOCAL NEIGHBORHOOD AUTO PLACE, AND THEY DIDN'T KNOW WHAT IT COULD BE BUT THEY BLEED THE BRAKES AND DID SOMETHING ELSE THAT ACTUALLY FIXED IT. FAST FORWARD TO THIS YEAR DECEMBER, SAME THING, TURNING INTO A STORE PARKING LOT, SO AGAIN GOING SLOW, SLIPPERY OUT, ANTI LOCK BRAKES KICK IN. I DIDN'T THINK ANYTHING OF IT BECAUSE THE CAR HAD BEEN FIXED LAST YEAR. HOWEVER, WHEN I WENT TO PARK I ALMOST CRASHED RIGHT INTO THE FRONT OF THE STORE BECAUSE I WAS NOT PREPARED TO NOT STOP ON TIME. I WAS ABLE TO STOP FINALLY, SCARED TO DEATH. TOOK IT BACK TO THE SAME PLACE THEY STILL CAN'T FIGURE IT OUT AND TRIED WHAT THEY DID LAST TIME BUT IT DIDN'T WORK. AROUND THIS SAME TIME I CAME ACROSS THE ARTICLE ABOUT THE INVESTIGATIVE RECALL ABOUT THIS VERY ISSUE, FORWARDED IT TO THE LINCOLN MERCURY DEALERSHIP I GOT MY CAR FROM AND WAS TOLD YES THEY KNOW WHAT IT IS AND HAVE HAD TO REPAIR SEVERAL ALREADY THIS WINTER BUT SINCE IT IS NOT AN ACTUAL RECALL I WOULD HAVE TO PAY TO GET IT FIXED. IT INVOLVES THE HCI (HYDROLIC CONTROL UNIT) AND ECI (ELECTRICAL CONTROL UNIT). SO NOW I'M STUCK, STILL SCARED UNTIL THIS RECALL HAPPENS OR UNTIL I CAN COME UP WITH THE $900+ THEY SAY IT WILL COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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