Mercury Milan Complaints (2009)

226 consumer complaints on file.

#10938774December 30, 2016
SERVICE BRAKES
AS REPORTED BY SEVERAL OTHER MILAN OWNERS , WHICH NHTSA IS CURRENTLY INVESTIGATING, MY BRAKES ARE "SOFT". WHILE IN MOTION AND ATTEMPTING TO BRAKE, THE PETAL GOES TO THE FLOOR, LEAVING ME TO ONLY HOPE MY CAR WILL STOP IN TIME TO AVOID PERSONAL OR VEHICULAR INJURY. I AM A RETIRED FORD ENGINEER AND KNOW THIS IS AN FMVSS, SERIOUS VIOLATION. I HAVE TAKEN IT TO THREE REPAIR SHOPS , INCLUDING TWO FORD DEALERS, AND EACH HAS TOLD ME I NEED A NEW HYDRAULIC CONTROL CYLINDER WHICH IS ABOUT A $2000 REPAIR. THIS REPAIR COST IS ABOUT HALF THE CURRENT VALUE OF THE VEHICLE. I AM HOPING THAT YOUR INVESTIGATION WILL FORCE A RECALL REPAIR AT LITTLE OR NO COST TO ME. I PURCHASED THIS VEHICLE NEW FROM FORD. PLEASE ADVISE ANY OTHER ACTIONS I NEED TO PURSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938428December 29, 2016
SERVICE BRAKES
THE BREAK VIBRATES WHEN TRYING TO BREAK OVER ROUGH TERRAIN. ALSO THE BREAKING DISTANCE TAKES LONGER. SOME OCCASIONS I HAVE TO PRESS THE BREAK HARD ENOUGH TO COME TO A COMPLETE STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938441December 29, 2016
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE REVERSING THE VEHICLE, THE BRAKE PEDAL WAS DEPRESSED AND THE PEDAL TRAVELED TO THE FLOOR WITHOUT WARNING. THE CONTACT HAD TO PUMP THE BRAKE PEDAL IN ORDER FOR IT TO FUNCTION PROPERLY. THE DEALER DIAGNOSED THAT THE MASTER CYLINDER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 84,202.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938519December 29, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING VARIOUS SPEEDS AND ATTEMPTING TO STOP BY DEPRESSING THE BRAKE PEDAL, THE BRAKE PEDAL TRAVELED TO THE FLOOR. THE CONTACT STATED THAT THE VEHICLE FAILED TO STOP. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY GOING UP ONTO A CURB. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ABS MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937846December 28, 2016
SERVICE BRAKES
AFTER THE ANTI-LOCKS ARE USED IN SNOW THE BRAKE PEDAL GOES ALMOST TO THE FLOOR. THE CAR WILL STILL STOP BUT SLOWLY. TO GET THE BRAKING BACK TO NORMAL I HAD TO BRAKE HARD IN REVERSE AND FORWARD MANY TIMES TO GET THE BREAKING BACK CLOSE TO NORMAL. WHEN THE ANTI-LOCKS ARE USED AGAIN THE SAME THING HAPPENS AGAIN. THE PETAL GOES BACK TO THE FLOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937852December 28, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT ANY SPEED AND DEPRESSING THE BRAKE PEDAL, THE BRAKE PEDAL FAILED AND SEIZED INTERMITTENTLY. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE BRAKE PAD HAD AT LEAST 20,000 MILES LEFT. THE FAILURE RECURRED INTERMITTENTLY. THE MANUFACTURER WAS NOTIFIED ABOUT THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937876December 28, 2016
SERVICE BRAKES
I WAS ENTERING A TOLL BOOTH AT A SPEED OF 5 MPH. MY BRAKE PEDAL LOST ALL PRESSURE AND WAS CLOSE TO THE FLOOR. THIS HAPPENED ON 2 OCCASIONS. THE BRAKE PEDAL RETURNED TO NORMAL AFTER TURNING THE CAR OFF AND RESTARTING. THE SITUATION WAS TRIGGERED BY A SMALL BUMP IN THE ROAD AT THE TOLLBOOTH. HOLMAN FORD REPLACED THE ABS HYDROLIC CONTROL UNIT AND THE MODULE. I HAVE THE RECEIPT FOR THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937900December 28, 2016
SERVICE BRAKES
BRAKES BECAME SOFT. ABS SYSTEM AND TOTAL BRAKES FAILED. CAR WAS IN MOTION GONG THROUGH INTERSECTION WHEN BRAKES BECAME VERY SOFT AND FAILED TO STOP CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937894December 28, 2016
SERVICE BRAKES
AFTER HARD BRAKING ON AN ICY HILL ON A ROUGH UNPAVED PRIVATE ROAD, THE BRAKE PEDAL WENT VERY SOFT AND HAS NOT RECOVERED. THE CAR WAS MOVING AT LOW SPEED, 10 MPH OR LESS AT THE TIME OF BRAKING. ICY PATCHES MADE THE ROAD VERY ROUGH. WHEN I BRAKE, I HELD THE PEDAL DOWN SO THAT THE ABS WOULD STOP THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937706December 27, 2016
SERVICE BRAKES
A COUPLE OF MONTHS AGO, THE FRONT TIRES OF MY CAR HIT A ROUGH SURFACE DUE TO ROAD REPAIR ON MY WAY HOME, AND INSTANTLY I FELT THE ABS CAME ON AND I MAY HAVE SEEN A QUICK INSTRUMENT LIGHT FLASH. IT TOOK A VERY LONG DISTANCE TO STOP THE CAR AT THE FOLLOWING STOP SIGN, BECAUSE MAJORITY OF THE BRAKE TRAVEL WAS NON-FUNCTIONAL; I FELT I WAS LUCKY I WAS EVEN ABLE TO STOP THE CAR. AFTER RETURNING HOME, I INSPECTED THE BRAKE AND SAW NO LEAKS OR DAMAGES IN THE BRAKE SYSTEM. AFTER SOME INTERNET SEARCH, I WAS SURPRISED TO SEE SO MANY SIMILAR COMPLAINTS ABOUT THE FORD VEHICLES BUT WITH NO RECALL INFORMATION. THE CAUSE SEEMS TO BE THE HCU MODULE, POSSIBLY SOME VALVE COULD NOT FULLY CLOSE AFTER ENERGIZING, EVEN THOUGH MANY SHOPS REPLACE THE MASTER CYLINDER WITHOUT MUCH EFFECT. NOW MY CAR HAS EVOLVED FROM 80% NON-FUNCTIONAL BRAKE TO SOFT BRAKE PEDAL WITH LONG BRAKE TRAVEL. THE HCU MODULE REPLACEMENT COSTS OVER $2000. IT TOOK ME TWO MONTHS TO FINALLY DECIDE TO BRING MY CAR TO A FORD DEALERSHIP TOMORROW. THEN I SAW THE NEWS ARTICLE ABOUT THE NTHSA INVESTIGATION, SO I DECIDE TO ADD MY CASE. I BELIEVE THAT THERE COULD BE MANY MANY FORD VEHICLES WITH SOFT SOFT BRAKE PEDALS ON THE ROAD, WHICH COULD CAUSE ACCIDENTS AND LIFES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937763December 27, 2016
SERVICE BRAKES
WHILE DRIVING ON THE HIGHWAY THAT WAS SLIGHTLY WET THE BRAKES ALL OF A SUDDEN NEEDED TO BE PUSHED MUCH FURTHER IN ORDER TO WORK. I HAD TO STRETCH MY LEG DOWN TO THE FLOOR ALMOST FOR THE BRAKES TO WORK WHICH WAS DIFFICULT AS I AM SHORT. THE PROBLEM WENT AWAY THE NEXT DAY WHEN THE ROADS WERE DRY AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935967December 17, 2016
UNKNOWN OR OTHER
TAKATO RECALL I TOOK MY 2009 MERCURY MILAN INTO THE TRANSMISSION SHOP TO GET IT FIX. THE CAR ISN'T SHIFTING CORRECTLY AND IS ALSO HARD SHIFTING THE TRANSMISSION FLUID WAS BURNT. WHILE THE CAR WAS MOVING YOU AREN'T ABLE TO GO FASTER THAN 40 MILES PER HOUR. IF YOUR ON THE FREE WAY THAT COULD BE VERY DANGEROUS.THE TRANSMISSION SHOP REBUILT THE TRANSMISSION AND ARE STILL HAVING THE SAME PROBLEM WITH THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905600September 11, 2016
AIR BAGS
GOT RECALL NOTICE JULY. IT IS NOW SEPTEBER AND NO ONE HAS CONTACTED ME. YOUR LETTER STATES WE WILL BE NOTIFIED WHEN PARTS COME AVAILABLE. IS THIS A JOKE? HOW LONG DO I NEED TO WAIT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894729August 10, 2016
VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING 50 MPH, THE VEHICLE BEGAN TO DECREASE IN SPEED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE THROTTLE CONTROL LIGHT ILLUMINATED DURING THE FAILURE. THE FAILURE RECURRED RANDOMLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10889368July 28, 2016
UNKNOWN OR OTHER
THROTTLE BODY FAILURE....CAR ENTERED LIMP MODE OUT OF THE BLUE WHILE EXCELERATING FROM A STOP AT A TRAFFIC LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885799July 19, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING AT AN UNKNOWN SPEED, THE ABS WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE PUMP MOTOR CIRCUIT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,893. UPDATED 09/22/16*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10840288March 7, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT THE BRAKES WORKED INTERMITTENTLY. THE FAILURE ONLY OCCURRED WHEN THE ABS WAS ACTIVATED. THE FAILURE OCCURRED APPROXIMATELY SIX TIMES. DURING SOME OF THE FAILURES, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747876August 11, 2015
VEHICLE SPEED CONTROL
MY WIFE AND I HAD RETURNED TO THE CAR AFTER SHOPPING. I STARTED THE CAR AND DROVE TO THE FIRST STOP SIGN. WE WERE ON CITY STREETS IN THE TOWN OF NASHVILLE INDIANA. THE CAR WAS NORMAL. I WENT TO THE NEXT STOP SIGN AND THE CAR ALSO ACTED NORMAL. AS I APPROACHED THE THIRD STOP SIGN AND WAS APPLYING THE BRAKE THE CAR STARTED ACCELERATING. THE LOUD ENGINE NOISE WAS ALSO NOTICED BY MY WIFE. I SAID SOMETHING IS WRONG WITH THE CAR, THE ENGINE IS RACING ALL BY ITSELF WHILE I AM TRYING TO BRAKE THE VEHICLE. THE VEHICLE WAS TRYING TO MOVE SO I HAD TO PUT EXTREME PRESSURE ON THE BRAKE PEDAL I LOOKED AT THE ENGINE RPM TO SEE WHAT WAS TAKING PLACE AND THE READING WAS CLOSE TO 3000 RPM. I HELD MY FOOT VERY FIRMLY ON THE BRAKE PEDAL AND TOOK THE TRANSMISSION OUT OF GEAR AND SHUT THE CAR OFF. I SAT AT THE STOP SIGN FOR A FEW MOMENTS BECAUSE OF THE STRANGE NATURE OF THE SITUATION AND I WASNT SURE WHAT TO EXPECT. I PUT THE TRANSMISSION INTO PARK AND I RESTARTED THE CAR AND EVERYTHING ACTED NORMAL. A SIMILAR SEQUENCE OF EVENTS OCCURRED PERIODICALLY OVER THE YEARS OF OWNERSHIP UP TO THE CURRENT DATE. THE CAR THROTTLE ALSO HAS GONE INTO A MODE WHERE IT WOULD NOT RESPOND TO THE GAS PEDAL, WHILE DRIVING IT . IT HAD TO BE SHUT DOWN AND RESTARTED AND IT RESPONDED PROPERLY. NO DATE OR MILEAGE TO REFERENCE. THIS WEEKEND I STARTED THE VEHICLE IN THE GARAGE AND THE "WRENCH" PROBLEM LIGHT ILLUMINATED IN THE DASH PANEL AND THE VEHICLE WOULD NOT RESPOND TO THE GAS PEDAL. IT WAS NOT DRIVABLE AND HAD TO BE TOWED TO DEALERSHIP. MY EXTENDED WARRANTY EXPIRED MAY 2015 DO TO MONTHS, NOT MILAGE. I AM NOW REQUIRED TO PAY FOR A NEW ETB UNIT AND INSTALLATION. SIMILAR COMPLAINTS HAVE BEEN REGISTERED WITH THIS MAKE, MODEL AND VINTAGE VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745073July 30, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING 10 MPH, THE BRAKING SYSTEM FAILED WITHOUT WARNING. THE VIN WAS NOT AVAILABLE. AN INDEPENDENT MECHANIC DIAGNOSED THE VEHICLE, BUT IT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 95,000. UPDATED 10/07/15*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734117July 15, 2015
VEHICLE SPEED CONTROL
THE CAR LOST POWER AND DROPPED SPEED. WRECH ICON WAS LIT ON DASH BUT IT WASN'T OBVIOUS ON PAGE 10 OF OWNERS MANUAL. FOUND ICON ON PAGE 13 AND TOOK CAR BACK HOME ALONG BACK ROADS AS IT WASN' T RUNNING UP TO SPEED TO STAY ON HIGHWAY. LOOKED ONLINE FOR SIMILAR ISSUES AND CONTACTED FORD AT 888-392-3673 FOR POSSIBLE "CUSTOMER ASSISTANCE PROGRAM." WAS TOLD THAT CAR WAS NOT ON LIST BUT KEEP ALL RECEIPTS IN CASE IT DOES GO ON A RECALL LIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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