Mercedes-Benz R-Class Complaints (2010)

13 consumer complaints on file.

#11515770April 6, 2023
SERVICE BRAKES
I called the Dealership to schedule the appointment. They told me they have no appointment available for next 3 weeks and even I wait for that long they will not be able to provide me a loaner car. The total job time is 4-6hrs I am not willing to wait that long. This dealership was not helpful at all in-spite of this is a very serious safety concern. STOP DRIVE REMEDY. Worst Customer Service for the brand we have.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502857January 20, 2023
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
The contact owns a 2010 Mercedes-Benz R350. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and became stiff. The vehicle was taken to the dealer and diagnosed with a faulty brake booster. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501488January 12, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2010 Mercedes-Benz R350. The contact stated while driving 5 MPH, the vehicle made a squishing an abnormal knocking sound. The contact stated that as the speed increased to 15-20 MPH, the issue ceased. The contact stated that upon driving for an extended period, the brake pedal became stiff. The brake warning light was illuminated. The contact later received notification of NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic) however, the dealer declined to honor the recall repair because the original brake booster had been replaced by the previous owner. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact that the dealer needed to complete the recall repair. The vehicle was not repaired. The failure mileage was approximately 120,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492743November 8, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2010 Mercedes-Benz R350. The contact received notification of NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192443March 29, 2019
AIR BAGS
"TAKATA RECALL" STILL AWAITING REPAIR OF DRIVER FRONTAL AIRBAG NHTSA RECALL # 16V081 MERCEDES BENZ KEEPS TELLING ME THEY DON'T HAVE THE PART TO MAKE THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062920January 16, 2018
AIR BAGS
TAKATA RECALL. I CHECKED MY VIN IMMEDIATELY FOLLOWING THE ANNOUNCEMENT OF THE TAKATA RECALL IN 2016, AND FOUND THAT MY CAR IS IMPACTED BY THIS RECALL. I THEN CONTACTED THE LOCAL MERCEDES DEALER TO SCHEDULE THE AIRBAGS REPLACEMENT, BUT WAS ADVISED THAT THEY WILL CONTACT ME ONCE THEY RECEIVE THE REPLACEMENT AIR BAGS. I KEPT CHECKING WITH THEM EVERY 3 MONTHS, BUT RECEIVED THE SAME RESPONSE. I JUST RECEIVED A NOTICE THAT TAKATA FILED RECENTLY FOR CHAPTER 11 IN THE US. I WOULD LIKE TO UNDERSTAND FILE A COMPLAINT AGAINST MERCEDES BENZ USA FOR NEGLECTING TO REPLACE THE AIRBAG IN MY CAR, AND FORCE THE COMPANY TO REPLACE THE AIR BAG FREE OF CHARGE AS PART OF THIS RECALL,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057355December 29, 2017
AIR BAGS
TAKATA RECALL I HAVE REPEATEDLY RECEIVED MAIL THAT MY R350 HAS HAD A SAFETY RECALL THAT URGENTLY NEEDS TO BE ADDRESSED. FOR OVER A YEAR I HAVE BEEN CONTACTING MY DEALER AND I AM TOLD THAT THE PARTS ARE NOT AVAILABLE. ACCORDING TO TAKATA, IN THE EVENT OF AN INFLATORRUPTURE, METAL FRAGMENTS COULD PASS THROUGH THE AIR BAG CUSHION MATERIAL, WHICH MAY RESULTIN INJURY OR DEATH TO VEHICLE OCCUPANTS. RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE REMEDY ONCE PARTS ARE AVAILABLE CUSTOMERS WILL BE SENT A LETTER ASKING THEM TO GO TO AN AUTHORIZED MERCEDES BENZ DEALER WHO WILL REPLACE THE DRIVER SIDE FRONT AIRBAG OF THE POTENTIALLY AFFECTED VEHICLES. RECALL CAMPAIGN 2016020003 OWNERS MAY CONTACT MERCEDES-BENZ AT 1-877-496-3691
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040361October 27, 2017
AIR BAGS
"TAKATA RECALL" TO DATE MERCEDES BENZ STILL HAS NO TIMELINE OR DATE TO REPLACE THE DEFECTIVE DRIVER SIDE AIRBAG ON MY VEHICLE. THIS CRITICAL SAFETY RELATED RECALL IS OFFICIALLY ALMOST 2-YEARS OLD AND TO NOT HAVE PARTS YET AND OR A TIMELINE IS IRRESPONSIBLE. NOW WE ARE RECEIVING BANKRUPTCY "CHAPTER 11" NOTICES FOR "TAKATA" UNDER "CASE NO. 17-11375 (BLS)". THIS SAID NOTICE ADVISES US TO CALL OUR DEALER TO HAVE PARTS REPLACED; ONLY TO HAVE THE DEALER AND MERCEDES CORPORATE TO INFORM THAT THERE ARE NO PARTS! WHAT IS THIS? THIS IS HOW WE CONSUMERS AND OUR SAFETY ARE PROTECTED? DO WE HAVE TO WAIT FOR A CATASTROPHE BEFORE THIS IS ADDRESSED AND CORRECTED? PLEASE ADVISE AS TO HOW WE ARE GOING TO GET OUR VEHICLE REPAIRED AND SAFE. LOOK FORWARD TO YOUR REPLY AND GUIDANCE THAT TO THIS POINT IS COMPLETELY LACKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946391January 19, 2017
ENGINE
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ R350. WHILE DRIVING 30 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT HAD TO MANEUVER TO THE SIDE OF THE ROAD. AFTER TWO MINUTES, THE VEHICLE RESTARTED NORMALLY, BUT THE ENGINE WARNING INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925705November 14, 2016
AIR BAGS
TAKATA RECALL WE HAVE BEEN NOTIFIED IN FEBRUARY OF 2016 AND IT IS NOW NOVEMBER OF 2016 AND STILL NO PARTS. WE CAN'T SELL THE CAR BECAUSE I DON'T WANT TO PASS THE PROBLEM ONTO ANOTHER PERSON AND MERCEDES WON'T GIVE US A LOANER SO WE HAVE A POTENTIAL RISK. TELLING US THAT IT IS A MINIMAL RISK DOESN'T HELP. THIS IS BEYOND IRRESPONSIBLE! CAN YOU PLEASE ADVISE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860421April 19, 2016
AIR BAGS
CAR WAS HIT BY A POT HOLE AROUND 2 INCHES DEEP ON THE PASSENGER SIDE. IMMEDIATELY THERE WAS A LOUD NOISE AND ALL THE SIDE AIRBAGS ON THE DRIVER SIDE DEPLOYED. THERE WAS NO SIGNS OF DAMAGE TO THE TIRES AND NOT EVEN A SCRATCH TO THE BODY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823136January 29, 2016
ENGINE
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ R350. WHILE DRIVING 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT A VALVE IN THE ENGINE FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648700October 19, 2014
AIR BAGS, SUSPENSION
I HAD JUST ARRIVED AT CHURCH AND NOTICED THE CAR LEANING TO THE RIGHT SIDE. I IGNORED IT AT FIRST THINKING MAYBE THE DRIVEWAY WAS UNEVEN. WHEN I GOT READY TO LEAVE MY BOYFRIEND POINTED IT OUT TO ME THAT THE TRUCK WAS LEANING TO THE RIGHT. I TOOK IT TO A SHOP TO BE CHECKED OUT AND THEY COULDN'T FIGURE IT OUT. THERE WAS NO MESSAGE REGARDING ANYTHING ON THE MESSAGE BOARD EXCEPT SERVICE C WAS SO MANY MILES OVERDUE. CALLED MERCEDES AND THEY TOLD ME REAR AIR BAG. COST WOULD BE AROUND $1600. CANT UNDERSTAND WHY THE DEALER WOULD NOT PUT A RECALL FIR THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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