Mercedes-Benz GLK-Class Complaints (2012)

167 consumer complaints on file.

#10873876June 13, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855155April 12, 2016
AIR BAGS, UNKNOWN OR OTHER
AFTER JUST PARKING THE VEHICLE BUT BEFORE GETTING OUT - THE DRIVERS HEADREST "EXPLODED" AND PUSHED MY HEAD TOWARD THE STEERING WHEEL. WHEN DRIVING THE VEHICLE HOME THE MESSAGE CENTER SAID PROBLEM WITH THE DRIVER FRONT AIRBAG AND THE PASSENGER FRONT AIRBAG AND THE WARNING LIGHT WAS ON. THE NEXT DAY I DROVE TO THE DEALER AND THEY PUSHED THE HEADREST BACK TOGETHER BUT COULD NOT GET THE MESSAGE REMOVED AND SAID IT WOULD NEED DIAGNOSTICS. I DROVE AWAY WITH THE MESSAGES STILL COMING ON INTENDING TO MAKE AN APPOINTMENT FOR DIAGNOSTICS. RETURNED TO HAVE THE MESSAGE CENTER STOP SHOWING MESSAGES AND THE DEALER WAS ABLE TO CORRECT THE ISSUE SAYING IT WAS JUST A BLOWN FUSE CAUSING THE PROBLEM. I DROVE THE CAR APPROX. 30 MIN THE NEXT DAY AND THEN 2 AND 1/2 HOURS THE FOLLOWING DAY AND WHILE DRIVING ON HIGHWAY AT FULL SPEED THE HEADREST "EXPLODED" AGAIN THROWING MY HEAD TO THE STEERING WHEEL AND I WAS ABLE TO NARROWLY AVERT CAUSING AN ACCIDENT. I DROVE STRAIGHT TO THE DEALER. THEY PUSHED THE HEADREST BACK IN AND WANTED ME TO LEAVE. I DID NOT WANT TO DRIVE THE CAR WITHOUT SOMEONE CHECKING THE PROBLEM SO THEY KEPT THE CAR. THE MESSAGE CENTER IS NOW NOT INDICATING A PROBLEM AND BECAUSE THE PERSON PUSHED THE HEADREST BACK TOGETHER THEY ARE UNABLE TO SEE A PROBLEM. WARRANTY IS UP ON THE VEHICLE BUT FEEL THIS IS A POTENTIAL FATAL SAFETY ISSUE TO REPORT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810779December 16, 2015
STRUCTURE:BODY, SERVICE BRAKES, WHEELS
WHILE PARKING MY CAR IN A GARAGE, IT ACCELERATED. UPON APPLYING THE BRAKES, IT SPEEDED UP CAUSING ME TO CRASH INTO A CONCRETE BARRIER. AIR BAG DID NOT DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10790053November 12, 2015
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
WHEN DRIVING 40 MPH OR MORE, THE ENGINE STALLS AND THE UNIT IN THE DASHBOARD THAT CONTAINS THE ODOMETER AND SPEED, BEGINS TO TURN WHITE IN COLOR. IT APPEARS THE SOFTWARE ERROR WITHIN THE ENGINE CONTROL UNIT CAUSES THE VEHICLE TO STALL WHEN DRIVING AT A CERTAIN SPEED OR WHEN I AM COASTING TO A STOP, SUCH AS AT A TRAFFIC LIGHT. MY VEHICLE BEGINS TO SHUT-DOWN IN THE MIST OF MY DRIVING AT 40 MPH OR MORE, HOWEVER, WHEN I PUT MY FOOT ON THE BRAKE, THE ENGINE PICKS UP SPEED. THESE EVENTS ARE TERRIFYING, BECAUSE I CAN'T TELL IF THE VEHICLE IS GOING TO SHUT DOWN IN THE MIDDLE OF THE HIGHWAY AND INCREASE MY RISK OF CRASHING. THESE EVENTS HAVE BEEN ONGOING FOR OVER ONE YEAR. I HAVE TAKEN THE VEHICLE TO THE MERCEDES DEALERSHIP SEVERAL TIMES, BUT THEY CAN'T RESOLVE THE PROBLEMS. I TRULY NEED HELP FROM THE MERCEDES BENZ MANUFACTURER AND/OR THE NHTSA BECAUSE I AM AFRAID THE VEHICLE ENGINE WILL CAUSE ME TO LOSE CONTROL AND HURT MYSELF OR ANOTHER DRIVER. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10695029March 18, 2015
SEATS
WE HAVE 2012 MERCEDES BENZ GLK350 BOUGHT FROM NANUET MERCEDES BENZ, NANUET, NY. ON MARCH 11 DRIVING ON RTE 306S AND HIT A POT HOLE COVERED WITH WATER AT ABOUT 20 MPH. THE HEAD REST SPLIT APART AND HIT MY NECK. IF I WERE DRIVING 40 OR MORE MILES PER HOUR THAT IMPACT WOULD HAVE BROKEN MY NECK EVEN COULD CAUSE DEATH. WAS THERE ANY SIMILAR COMPLAINT? SOMETHING LIKE THIS DID NOT HAPPEN IN 43 YEARS OF MY DRIVING. IS THE CAR MANUFACTURER LIABLE FOR IT? I TOOK THE CAR TO THE DEALER AND IT WOULD COST ABOUT $600. PLEASE DO NOT CALL, I AM HARD OF HEARING, COMMUNICATE THROUGH E-MAIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654033November 10, 2014
STRUCTURE
LEFT DEALERSHIP AND ENTERED HIGHWAY AT MODERATE SPEED, WITHIN TWO MINUTES HEARD SOMETHING HIT THE ROOF OF THE VEHICLE. PULLED OVER TO INVESTIGATE AND SAW THAT THE TOP GASKET/SEAL (BLACK RUBBER) OF THE FRONT WINDSHIELD HAD COME OFF STARTING ON THE LEFT SIDE AND WAS DRAPED UP AND ON TOP OF THE ROOF OF THE VEHICLE. ONLY APPROXIMATELY 4 TO 5 INCHES REMAINED ATTACHED ON THE PASSENGER RIGHT SIDE OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512776May 20, 2013
TIRES
MY 2012 MERCEDES CLS 550 , WITH PIRELLI P ZERO TIRES,HAD A TIRE BLOWOUT JUNE "12. ANOTHER TIRE BLEW OUT IN MAR '13 ON THE MAR VISIT TO THE MERCEDES DEALER (SALISBURY MD), TWO MORE TIRES HAD BULGES, ALLEGEDLY FROM POTHOLES,AND HAD TO BE REPLACED. I WROTE PIRELLI OF THE PROBLEM WITH MY OBVIOUSLY DEFECTIVE TIRES, AND THE REPLY WAS "WE NEED TO INSPECT THE TIRES" FAT CHANCE, AFTER THE TIRES HAD LONG BEEN DISPOSED- I EVEN HAD TO PAY A DISPOSAL CHARGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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