Mercedes-Benz GLK-Class Complaints (2012)

167 consumer complaints on file.

#10981210April 28, 2017
FUEL/PROPULSION SYSTEM
EVERYTIME I FILL UP THE TANK, IT SMELLS GAS IN THE GARAGE AFTER IT STAYS OVERNIGHT. I DO NOT OVERFILL THE TANK. BUT, THIS STILL PERSISTS. MANY MB OWNERS I HAVE SEEN ON THE MB BLOGS AND INQUIRIES ABOUT THIS HAVE THE SAME ISSUE. THIS IS A POTENTIAL SAFETY HAZARD ISSUE THAT REQUIRES IMMEDIATE SAFTETY RECALL. PLEASE INVESTIGATE. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970421April 4, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970028April 2, 2017
AIR BAGS
TAKATA RECALL; COMPLAINT DUE TO RECEIVING A LETTER BARELY 3/2017 (PASSENGER SIDE AIRBAG) AND JUST FINDING OUT THERE IS RECALL FOR BOTH AIRBAGS SINCE 1/2016. NO ACTUAL ACCIDENT, BUT IT IS PUTTING ENTIRE FAMILIES IN DANGER. AN IMMEDIATE RESOLUTION NECESSARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969539March 30, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 17V017000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968844March 27, 2017
AIR BAGS
TAKATA RECALL. NO SOLUTION HAS BEEN OFFERED FOR DRIVER'S SIDE AIR BAG FOR MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968093March 23, 2017
AIR BAGS
2012 MERCEDES-BENZ 350GLK. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIRBAG RECALL AND PARTS NOT AVAILABLE. *LD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967570March 21, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 17V017000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966585March 17, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 17V017000 (AIR BAGS). THE PARTS NEEDED WERE UNAVAILABLE TO PERFORM THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10965731March 13, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960443March 13, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960025March 10, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 AND 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960049March 10, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. WHILE DRIVING APPROXIMATELY 50 MPH, ANOTHER VEHICLE CRASHED INTO THE CONTACT'S VEHICLE. THE CONTACT STATED THAT ONLY THE TWO HEADREST AIR BAGS DEPLOY. THE CONTACT SUSTAINED INTERNAL INJURIES TO THE HEAD AND BODY THAT REQUIRED MEDICAL ATTENTION. THE DRIVER OF THE OTHER VEHICLE SUSTAINED INJURIES THAT ALSO REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE FROM THE SCENE. A WEEK LATER, THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE BODY DAMAGE WAS REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 17V017000 (AIR BAGS). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. UPDATED 04/28/17*LJ *AS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10959775March 9, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 17V017000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUES. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959641March 8, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 AND 17V017000 (AIR BAGS); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957598February 28, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT HAD NOT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS), BUT FOUND OUT ONLINE THAT THE VEHICLE WAS INCLUDED IN THE RECALL. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946383January 19, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944516January 12, 2017
AIR BAGS
TAKATA RECALL. IT HAS BEEN NEARLY A YEAR SINCE THE RECALL WAS ISSUED AND WE HAVE NO IDEA WHEN THIS WILL BE REMEDIED. I CONTINUED TO BE WORRIED DAILY THAT THE INFLATION OF THE AIRBAGS WILL KILL MY WIFE AND DAUGHTER. I BELIEVE THESE DEADLY AIRBAGS SHOULD BE REMOVED BY THE DEALER UNTIL A LONG TERM REMEDY IS READY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897568August 22, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED. THE MANUFACTURER STATED THAT, DUE TO NO INCIDENT REPORTS, THEY WERE NOT PROVIDING LOANER VEHICLES AND THERE WAS NO ESTIMATED TIME FRAME FOR THE REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 37,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/07/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10889164July 28, 2016
SERVICE BRAKES
THE CPA+ (COLLISION PREVENTION ASSISTANCE) BRAKE SYSTEM FITTED TO OUR 2012 GLK 350 MALFUNCTIONED. ON THE FREEWAY, WITHOUT ANY TRAFFIC IN FRONT OF OUR CAR FOR MORE THAN 100 FEET, THE AUTOMATIC BRAKES JOLTED THE CAR SLOWING IT DOWN SUDDENLY FROM APPROX 70MPH TO APPROX 55MPH. THE CAR WAS IMMEDIATELY TAKEN TO THE DEALER FOR REPAIR AND EARLY SERVICE UNDER AN EXTENDED SERVICE CONTRACT. WE WERE INFORMED THAT THE CAR IS READY AND PICKED IT UP HAVING BEEN TOLD THAT THE PROBLEM IS FIXED. SUBSEQUENTLY, THE PROBLEM RECURRED. AGAIN, UNDER SIMILAR ROAD CONDITIONS AND SPEED, THE CAR JOLTED INTO A SUDDEN DECCELERATION AND MAINTAINED A LOWER SPEED. IT APPEARS TO HAVE WORN OUT THE BRAKES COMPLETELY AS THE CAR CONTINUED TO BE DRIVEN FOR A FEW MILES. WHEN THE DRIVER EVENTUALLY TRIED TO SLOW DOWN AND STOP THE CAR, THE BRAKE RESPONSE WAS ABNORMAL (SOFT) FOLLOWED BY FAILURE, RESULTING IN A COLLISION INTO A CONCRETE WALL. DURING THESE EVENTS, NO VISUAL OR AUDIBLE WARNINGS WERE EMITTED BY THE VEHICLE, AS PER THE DESIGN OF THE CPA+ SYSTEM. MERCEDES BENZ USA, LLC, AND THE DEALER, MERCEDES BENZ OF STEVEN'S CREEK, HAVE BOTH REPRESENTED TO US THAT THERE IS NOTHING WRONG WITH THE CAR AND NO WORK HAS BEEN DONE ON IT. BASED ON OUR EVIDENCE, INCLUDING 4 WITNESSES IN THE MOST RECENT INCIDENT, THE BRAKES WERE UNSAFE TO USE AFTER THE INCIDENT, CONTRADICTING THE MERCEDES AND DEALER TESTIMONIES. BOTH MERCEDES BENZ AND THE DEALER HAVE REFUSED TO PROVIDE ANY WRITING DESCRIBING THE CONDITION OF THE VEHICLE. WE BELIEVE THAT A FRAUD IS BEING PERPETRATED ON THE PUBLIC AND THAT LIVES ARE IN DANGER BECAUSE OF A DEFECT IN THE DESIGN, OR THE MANUFACTURE, OF THE BRAKE AND CPA+ SYSTEM, OR BOTH.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10889149July 27, 2016
AIR BAGS, SERVICE BRAKES
THIS VEHICLE HAD AN AIR BAG RECALL SOME TIME AGO. IN APPROXIMATELY EARLY MAY 2016 WE CALLED AND THE DEALER SAID THAT THE MANUFACTURER HAD NOT YET SUPPLIED IT WITH ANY REPLACEMENT AIR BAGS. THE DEALER SAID THAT A NEW RECALL NOTICE WOULD BE SENT OUT WHEN THE AIRBAGS WERE IN STOCK. NO NEW NOTICE HAS AS YET ARRIVED. THE CAR IS PRESENTLY AT THE DEALERSHIP FOR A SERIOUS MATTER EXPLAINED IN A RELATED COMPLAINT, AND WE ARE TOLD THAT NO WORK HAS BEEN DONE ON THE VEHICLE. THEREFORE THE AIR BAG RECALL IS STILL OUTSTANDING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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