Mercedes-Benz GLK-Class Complaints (2010)

241 consumer complaints on file.

#11057303December 29, 2017
AIR BAGS, EXTERIOR LIGHTING
TAKATA RECALL AFTER APPROXIMATELY 2 YEARS AFTER NOTIFICATION, THE IDENTIFIED PROBLEMS HAVE STILL NOT BEEN RESOLVED. HEADLIGHTS - NORMAL HEADLIGHT OPERATION DOES NOT PROVIDE SUFFICIENT ILLUMINATION OF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055977December 21, 2017
AIR BAGS
:TAKATA RECALL" WE HAVE CALLED PARK PLACE MERCEDES BENZ- 1300 TEXAN TRAIL, GRAPEVINE, TX (817)310-7300, SERVICE DEPARTMENT ON TWO SEPARATE OCCASIONS AND SPOKE TO THE SERVICE DEPARTMENT ABOUT OUR RECALL ON THE DRIVER AND PASSENGER SIDE AIRBAGS AND THEY SAID THAT WE WOULD BE LAST DUE TO THE AGE OF OUR AUTO. WE STILL HAVE NOT RECEIVED A CALL FROM THEM TO BRING IN OUR AUTOMOBILE. THEY SAID MY NAME WAS ON THE LIST AND WHENEVER THEY GOT THE AIRBAGS, THEY WOULD CALL. PLEASE HELP ME GET THE TWO AIRBAGS INSTALLED. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055529December 19, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS:16V081000 AND 16V363000 (AIR BAGS). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF ISLA VERDE IN CAROLINA, PR WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 86,617. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054628December 13, 2017
AIR BAGS
TAKATA RECALL. I CALLED THE DEALERS BUT THEY ARE UNABLE TO DO THE JOB. I AM AFRAID TO SUFFER A FUTURE ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054243December 12, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF MORGANTOWN, 58 DON KNOTTS BLVD, MORGANTOWN, WV 26501) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED AT 800-367-6372 AND STATED THAT THEY WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. A CASE NUMBER WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053433December 8, 2017
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051791December 1, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED RAY CATENA MOTOR CAR CORP (910 US-1, EDISON, NJ 08817, PHONE: (732) 549-6600) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 8/23/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051492November 30, 2017
AIR BAGS
TAKATA RECALL IT'S BEEN MORE THAN A YEAR SINCE THE RECALL WAS ANNOUNCED BUT MY DEALER IS STILL UNABLE TO REMEDY THE PROBLEM. THEY TELL ME THAT THERE IS STILL NO REPAIR AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051322November 29, 2017
AIR BAGS
"TAKATA RECALL" THERE ARE STILL NO REMEDY FOR THIS HAZARDOUS RECALL ON MY CAR. I AM AND FEEL VERY SCARED AND WORRIED ABOUT MY SAFETY AND THAT I COULD HAVE A SERIOUS INJURY OR DEATH DUE TO THIS PROBLEM. I DO NOT WANT THE CAR BUT CAN'T SELL IT BECAUSE OF THIS ISSUE. THE MANUFACTURER SHOULD TAKE RESPONSIBILITY HAVE OTHER ALTERNATIVES AND/OR OPTIONS. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046442November 16, 2017
FUEL/PROPULSION SYSTEM
THERE IS A VERY STRONG FUEL ODOR COMING FROM REAR LEFT PASSENGER TIRE AREA WHEN TANK GETS COMPLETELY WITH GAS. I NOTICED THE SMELL AFTER LEAVING THE GAS STATION AND BRINGING THE CAR HOME TO PARK IT IN MY GARAGE.THE GAS SMELL IS SO STRONG, IT LEAKS INTO THE HOUSE (VIA ATTACHED GARAGE). INITIALLY I ASSUMED THAT I MUST HAVE JUST SPILLED A LITTLE GAS WHILE PUMPING IT. HOWEVER, THE SECOND TIME I WENT TO FILL THE CAR UP THE SAME EXACT THING HAPPENED. TO DATE WE HAVE NO REMEDY FOR THIS PROBLEM. AGAIN, THIS HAS HAPPENED TWICE SO FAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046443November 16, 2017
AIR BAGS
WE WERE TOLD THAT WE WOULD BE CONTACTED BY THE MANUFACTURER TO REPLACE THE DEFECTIVE AIR BAGS. TO DATE WE HAVE NOT HEARD ANYTHING ABOUT REMEDYING THIS PROBLEM. IT'S DISHEARTENING TO KNOW THAT OTHERS HAVE ALSO NOT BEEN CONTACTED TO SOLVE A LIFE THREATENING PROBLEM FOR THE CONSUMER BASE OF THESE VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046204November 15, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF CALDWELL (1230 BLOOMFIELD AVENUE, FAIRFIELD, NJ 07004; 973-227-3600), BUT THEY WERE NOT ABLE TO REMEDY THE RECALL DUE TO NOT RECEIVING AIR BAGS FROM TAKATA. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF UPDATED 8/9/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046031November 14, 2017
AIR BAGS
TAKATA AIRBAG RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045668November 13, 2017
AIR BAGS
TAKATA INFLATORS CALLED DEALER, POHANKA MERCEDES BENZ OF SALISBURY, AND THEY SAID PARTS ARE NOT AVAILABLE AND WILL NOT BE AVAILABLE UNTIL 2018. HOW DO I KNOW WHEN PARTS ARE AVAILABLE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045509November 12, 2017
AIR BAGS
TAKATA RECALL MY DEALERSHIP STATES THAT PARTS ARE NOT AVAILABLE FOR MY MAKE AND MODEL AND THAT THEY CANNOT REPAIR MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045181November 10, 2017
AIR BAGS
TAKATA RECALL NO CONTACT FROM MANUFACTURER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044393November 8, 2017
AIR BAGS
TAKATA RECALL, MERCEDES HAS NOT PROVIDED ANY RESOLUTION TO THE AIRBAG DEFECT ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044700November 8, 2017
AIR BAGS
I RECEIVED NOTIFICATIONS OF THE TAKATA RECALL FOR THE PASSENGER SIDE AIRBAG OVER A YEAR AGO. IT HAS BEEN OVER A YEAR NOW AND STILL NO WORD ON REPAIRS NEEDED. I HAVE BEEN IN CONSTANT CONTACT WITH THE LOCAL DEALERSHIP WHO DON'T HAVE A REPAIR STATUS FOR ME. JUST RECENTLY RECEIVED A LETTER FROM TK HOLDINGS INC. TO FILE A COMPLAINT. THIS IS MY ONLY VEHICLE AND I DRIVE IN CONSTANT FEAR THAT SOMEONE MAY HIT MY CAR FOR THESE AIRBAGS NOT TO PERFORM LIKE THEY ARE SUPPOSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044704November 8, 2017
AIR BAGS
I RECEIVED NOTIFICATIONS OF THE TAKATA RECALL FOR THE DRIVERS SIDE AIRBAG OVER A YEAR AGO. IT HAS BEEN OVER A YEAR NOW AND STILL NO WORD ON REPAIRS NEEDED. I HAVE BEEN IN CONSTANT CONTACT WITH THE LOCAL DEALERSHIP WHO DON'T HAVE A REPAIR STATUS FOR ME. JUST RECENTLY RECEIVED A LETTER FROM TK HOLDINGS INC. TO FILE A COMPLAINT. THIS IS MY ONLY VEHICLE AND I DRIVE IN CONSTANT FEAR THAT SOMEONE MAY HIT MY CAR FOR THESE AIRBAGS NOT TO PERFORM LIKE THEY ARE SUPPOSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044257November 7, 2017
AIR BAGS
TAKATA RECALL. HAVING RECEIVED NOTICE OF TAKATA FILING FOR CHAPTER 11 BANKRUPTCY, I CONTACTED MY LOCAL MERCEDES DEALERSHIP ASKING IF THEY WERE DOING REPAIRS FOR THE TWO TAKATA AIRBAG INFLATOR RECALLS MERCEDES ISSUED IN 2016. THEY SAID THEY WILL NOT ADDRESS THE ISSUE UNTIL TAKATA PROVIDES A REMEDY. IT SEEMS HIGHLY UNLIKELY THIS WILL HAPPEN SO WE ARE LEFT DRIVING A VEHICLE WITH A DEFECT KNOWN TO RESULT IN INJURY OR DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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