Mercedes-Benz GLK-Class Complaints (2014)

125 consumer complaints on file.

#11245896August 22, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF FAIRFIELD (2950 AUTO MALL PKWY, FAIRFIELD, CA 94533, (707) 430-0101) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL MAY OF 2020. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244433August 16, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243489August 13, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF LYNNWOOD (17800 HWY 99, LYNNWOOD, WA 98037, (425) 329-4341) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242342August 7, 2019
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. WHILE DRIVING APPROXIMATELY 45 MPH, THE SUN ROOF SHATTERED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO LOKEY AUTOMOTIVE GROUP (LOCATED AT 27758 US HWY 19 N, CLEARWATER, FL 33763, (727) 799-2151) WHERE THE CONTACT WAS INFORMED THAT THERE WAS NO EVIDENCE TO PROVE THAT THE SUN ROOF WAS STRUCK BY DEBRIS AND THAT THE FRACTURE WAS DUE TO A MANUFACTURER DEFECT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE VEHICLE WAS REPAIRED FOR FREE. THE APPROXIMATE FAILURE MILEAGE WAS 51,850.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240893July 31, 2019
UNKNOWN OR OTHER
MY 2014 MERCEDES GLK 250 WITH 16,705 MILES, ON 11/03/2015 EXPERIENCED THE ENGINE WARNING DISPLAY STATING TO ADD BLUE. I DID THIS BUT THE WARNING DID NOT REMOVE BUT STATED I HAD 10 STARTS REMAINING. I WAS 700 MILES FROM HOME SO RETURNED CONSERVING MY REMAINING STARTS. FOUND MULTIPLE PROBLEMS WITH THE BLUE TECH EMISSIONS SYSTEM INCLUDING DEF INJECTOR NOZZLE FAILING TO SPRAY. ALL COVERED BY WARRANTY. ON 06/15/2019 WITH 58,129 MILES, THE ENGINE WARNING LIGHT AGAIN CAME ON TO ADD BLUE. I CHECKED BLUETEC LEVEL TO BE NEARLY FULL. THE WARNING STATED I HAD EIGHT REMAINING STARTS. BEING 700 MILES FROM HOME, I RETURNED. HAVING THREE REMAINING STARTS.I TOOK THE VEHICLE IN FOR IMMEDIATE REPAIR. FOUND NOX SENSOR 2 FAULTY AND WAS REPLACED. ON 6/28/2019 WITH 58,126 MILES, THE ADD BLUE WARNING AGAIN APPEARED. THE BLUEDEF WARNING ONLY 10 STARTS REMAINS. THE NEAREST MERECEDES DEALER WAS IN DENVER BEING 173 MILES AWAY. I TOOK IT THERE WHERE THEY REPLACED DEF MODULE, THE PREHEATER AND TANK TEMP AMOUNG OTHER FAULTS. ON 7/15/2019, WITH APPROX. 58,300 MILES, THE SAME WARNING APPEARED. RETURNED TO THE SAME DENVER DEALER WHO THEN REPLACED THE NOX SENSORS IN THE EMISSION SYSTEM. I WAS INFORMED THAT THE FREQUENCY OF REPAIR FOR THIS MODEL IS VERY HIGH AND EXPENSIVE (MY LAST TOTALED $5,000). THIS VEHICLE IS TOTALLY UNRELIABLE AND SHOULD HAVE BEEN RECALLED. BECAUSE OF THE EMMISION SYSTEM UTILIZED, NUMBEROUS OTHER PROBLEMS OCCUR SUCH AS THE COMPLETE WINDSHIELD WASHER SYSTEM WAS REPLACEDDUE TO THE EXTREME HEAT CREATED BY THE SYSTEM. SAME WITH OIL LEAKS, ETC.. MERCEDES COULD HAVE AT A MINIMUM EXTENDED THEIR SKIMPY WARRANTY OF 50,000 MILES BUT THEY REFUSE TO ACKNOWLEDGE ANY FAULT CLAIMING "THE BEST OR NOTHING"! THIS MODEL IS DEFINITELY NOTHING!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233759July 22, 2019
AIR BAGS
TAKATA RECALL....I RECEIVED NOTICE OF THIS PROBLEM FROM MERCEDES IN EARLY FEBRUARY, 2019, CITING POSSIBLE INJURY OR DEATH. I CHECKED AGAIN THIS MORNING, AND MERCEDES DOES NOT HAVE THE PARTS. FORTUNATELY I HAVE NOT HAD A ACCIDENT AND BEING A 83 YEAR OLD VETERAN, I HOPE I'M NOT WIPED OUT BY SHRAPNEL IN MY OWN VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231951July 15, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350W2. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN AN UNKNOWN NHTSA CAMPAIGN DUE TO THE PASSENGER SIDE AIR BAG. THE CONTACT SPOKE WITH FLETCHER JONES MOTORCARS (3300 JAMBOREE RD, NEWPORT BEACH, CA 92660, (949) 718-3000) AND WAS INFORMED THAT THERE WAS NO REMEDY FOR THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230615July 10, 2019
AIR BAGS
WARNING LIGHT CONSTANTLY REMAINS ON ON MY DASHBOARD REGARDING AIRBAGS- WHEN CHECKING I FOUND VEHICLE HAD AIRBAG RECALL. MADE APPOINTMENT AT DEALERSHIP WHO SAID I HAD TO CONTACT MERCEDES. SHORTLY THEREAFTER GOT LETTER FROM MERCEDES-BENZ USA LLC MARCH 2019 STATING THE PASSENGER SIDE AIRBAG IS AFFECTED HOWEVER SUITABLE REPLACEMENT PART IS NOT AVAILABLE AND WILL SENT ANOTHER LETTER WHEN AVAILABLE. TO DATE NOTHING RECEIVED OR DONE. THE LETTER REFERENCES: NHTSA ID #19V0 10 - PND TAK PHASE 4.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230179July 8, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURE WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228920July 2, 2019
AIR BAGS
TAKATA RECALL. NHTSA RECALL # 19V010. WE LIVE IN DALLAS AND ARE AGAIN AT THE FRONT END OF OUR HOT TIME OF THE YEAR. IT SEEMS HOT AND OR HUMID WEATHER COULD CAUSE THE TAKATA INFLATOR TO BE MORE LIKELY TO EXPLODE. MERCEDES SEEM TO HAVE NO IDEA WHEN THIS ISSUE WILL BE ADDRESSED. NOR DO THEY SEEM VERY CONCERNED ABOUT THE WELL BEING OF THE OWNERS OF THESE VEHICLES. WHAT CAN THE NHTSA DO TO HAVE MERCEDES BUY BACK THESE VEHICLES OR OTHERWISE HELP OWNERS TO PURCHASE A REPLACEMENT MERCEDES?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220871June 18, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PLAZA MERCEDES-BENZ (11910 OLIVE BLVD, CREVE COEUR, MO 63141, (314) 266-5469) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220110June 17, 2019
AIR BAGS
2014 MERCEDES BENZ GLK 350. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218592June 7, 2019
AIR BAGS
THIS AIRBAG RECALL WHICH " COULD RESULT IN SHARP METAL FRAGMENTS STRIKING THE FRONT PASSENGER OR OTHER OCCUPANTS, POSSIBLY CAUSING SERIOUS INJURY OR DEATH" WAS REPORTED JAN 18, 2019 AND I RECEIVED NOTICE MARCH 2019 (NO DATE WAS NOTED ON THE LETTER). IT IS NOW 7-JUN 2019 AND PER MY INTERIM NOTICE I SHOULD FILE A COMPLAINT IF " AN AUTHORIZED MERCEDES-BENZ DEALER FOR ANY REASON IS UNABLE TO REMEDY THE SITUATION WITHOUT CHARGE, OR WITHIN A REASONABLE AMOUNT OF TIME, PURSUANT TO LAW 49 U.S.C. CHAPTER 301." I BELIEVE THAT >5 MONTHS EXCEEDS A "REASONABLE AMOUNT OF TIME" TO DRIVE MY VEHICLE WITH A KNOWN RISK OF DEATH TO IT'S OCCUPANTS. PLEASE LET ME KNOW HOW TO PROCEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217401June 2, 2019
AIR BAGS
I WAS NOTIFIED FEBRUARY, 2019 THAT MY CAR HAS THE DEFECTIVE TAKATA PASSENGER-SIDE AIRBAG THAT HAS BEEN RECALLED. I WAS ALSO NOTIFIED THAT A REPLACEMENT BAG IS NOT AVAILABLE. I FEAR FOR THE SAFETY OF ANY OF MY FAMILY MEMBERS WHO MUST SIT IN THE PASSENGER SEAT OF MY CAR. WHAT CAN I DO TO GET THE AIRBAG REPLACED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208049May 16, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
BLUE TEC SYSTEM FOR DIESEL FUEL EMISSIONS IN MY 2014 MERCEDES BENZ GLK250 MODEL IS INHERENTLY FLAWED WITH REPEATED FAILURES THAT CAUSE THE CAR TO "GO LIMP" (UNABLE TO START AFTER 10 OR LESS STARTS WHEN THERE IS A FAILURE IN THE BLUE TEC SYSTEM.) AS A RESULT, THE CAR IS NOT ONLY UNRELIABLE, IT IS UNSAFE SHOULD THE CAR "GO LIMP" WHEN NEEDED FOR EMERGENCY OR ON A ROAD TRIP OR UNABLE TO DRIVE OUT OF AN UNSAFE AREA, ETC., SINCE ONLY A MERCEDES BENZ DEALER CAN RE-SET THE SYSTEM AFTER REPAIRS SO THAT THE CAR WILL START AGAIN. TO DATE (5/16/19) MY 2014 GLK250 HAS 28,388 MILES AND HAS BEEN RETURNED TO THE DEALER 6 TIMES (FIRST TIME, DEC. 6, 2014 AND 5 MORE TIMES SINCE) DUE TO THE ELECTRONIC WARNING MESSAGE "10 REMAINING STARTS/ADD BLUE" WHICH HAS ALWAYS TURNED OUT TO BE AN ELECTRONIC FAILURE IN THE BLUE TEC SYSTEM. THE MESSAGE MAY APPEAR WHEN THE CAR IS PARKED AND THE IGNITION IS TURNED ON OR WHILE DRIVING. SOMETIMES, THE CHECK ENGINE LIGHT MAY FIRST APPEAR FOLLOWED BY THE "REMAINING STARTS" MESSAGE A FEW DAYS LATER. THERE IS NO LOGIC OR SET SEQUENCE. AND WHEN IT APPEARS, THERE IS NO ALTERNATIVE BUT TO IMMEDIATELY GO TO THE DEALER FOR REPAIRS AND TO RE-SET THE COMPUTER SO THE COUNT DOWN STOPS AND THE CAR CAN BE STARTED. THE REASON THIS IS NOT A WIDELY KNOWN PROBLEM IS THAT THERE WERE NOT MANY GLK 250 BLUE TEC CARS SOLD IN THE U.S. AND MERCEDES BENZ NO LONGER BUILDS THIS MODEL AND HAS STOPPED OFFERING DIESEL PASSENGER CARS IN THE U.S. FOR MORE INFORMATION ON COMPLAINTS, SEE LINK.: HTTPS://MBWORLD.ORG/FORUMS/GLK-CLASS-X204/517220-2014-GLK250-CONTINUED-ISSUES-BEWARE.HTML NOTE: THE DATE BELOW IS THE START DATE OF THE BLUE TEC PROBLEM FOR MY CAR AND THE MILAGE BELOW WAS FOR THE FIRST TIME THE CAR WAS TAKEN TO THE DEALER TO FIX THE PROBLEM FOLLOWED BY 5 MORE TIMES AFTERWARDS SINCE 12/6/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206190May 8, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED RICK HILL IMPORTS (LOCATED AT 861 E STONE DR, KINGSPORT, TN 37662, (877) 549-1572) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205260May 2, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF HOUSTON GREENWAY (3900 SOUTHWEST FWY, HOUSTON, TX 77027, (713) 489-2111) WAS CONTACTED AND CONFIRMED THAT THE PARTS WOULD NOT BE AVAILABLE FOR THE RECALL REMEDY UNTIL 2020. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196729April 16, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). MERCEDES-BENZ OF FORT MYERS (15461 S TAMIAMI TRAIL, FORT MYERS, FL 33908, (800) 351-7403) WAS UNABLE TO PROVIDE A REASONABLE TIME FRAME TO ORDER THE PART AND RECEIVE IT FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED TO ADDRESS PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194293April 6, 2019
AIR BAGS
TAKATA RECALL. I BOUGHT THE CAR TWO YEARS AGO, AND WAS NEVER NOTIFIED BY MERCEDES BENZ OF THE RISKS THAT THE CAR WAS GOING TO BE RECALLED. NOW I WANT TO SELL THE CAR BECAUSE I AM DRIVING A "TIME BOMB" AND NO DEALER WANTS TO TAKE IT AS PART PAYMENT OF ANOTHER CAR. I CALLED MERCEDES BENZ AND THE EARLIEST THEY CAN FIX IT IS MAY 2019, OVER 12 MONTHS FROM NOW. THIS IS TOTALLY UNACCEPTABLE. I NEED AN ALTERNATIVE WHILE THE CAR IS BEING RECALLED THAT ALLOWS ME TO CONTINUE TO HAVE A CAR WITH NO RECALL ISSUES AND THAT HOLDS THE VALUE OF MY CAR, SINCE TODAY I CANNOT SELL IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193100April 1, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). AFTER CONTACTING THE LOCAL DEALER (MERCEDES- BENZ OF SOUTH ATLANTA, 3775 ROYAL SOUTH PKWY, ATLANTA, GA) AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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