Mercedes-Benz GLK-Class Complaints (2012)

167 consumer complaints on file.

#11103991June 26, 2018
AIR BAGS
TAKATA RECALL THIS IS TAKING WAY TOO LONG. YEARS. THE MB DEALER HAS NO INFORMATION ON WHEN A REMEDY IS AVAILABLE. IN MY MIND MB IS DRAGGING THEIR FEET, THEY SHOULD BE TAKEN TO TASK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101947June 14, 2018
FUEL/PROPULSION SYSTEM
SINCE NEW THE GLK WOULD SMELL LIKE GAS ANY TIME YOU FUELED UP. I NEVER TOPPED IT OFF BECAUSE THE DEALER TOLD ME THAT MAY BE A REASON YOU SMELL THE FUEL. I TOOK IT IN TO GET LOOKED AT AN THEY TOLD ME IT'S COMMON IT'S JUST THE EVAP SYSTEM WORKING. THAT'S FINE BUT AFTER A FEW YEARS ANYTIME I FILLED UP I NOTICED IT WOULD START LEAKING ONTO MY GARAGE FLOOR. I TOOK IT IN TO THE DEALER AND THEY TOLD ME IT'S OUT OF WARRANTY BY A MONTH AN THIS WOULD COST OVER A THOUSAND TO GET FIXED. I TOLD THEM I READ THAT A LOT OF MB ARE GETTING RECALLED DUE TO THE FUEL LEAK. AND THEY TOLD ME MINE IS NOT ONE OF THEM. IT'S SO FRUSTRATING TO BUY A CAR BRAND NEW AN HAVE FUEL LEAKING OUT OF UR GAS TANK. I HAVE TO FILL UP TO 3/4 OF THE TANK TO KEEP IT FROM LEAKING. I'VE BEEN DOING THAT FOR ALMOST 2 YEARS NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097805May 24, 2018
AIR BAGS
TAKATA RECALL. THE AIRBAG REPLACEMENT SITUATION HAS BEEN GOING ON FOR OVER 2 YEARS WITHOUT A REMEDY. THIS IS UNACCEPTABLE AS I HAVE TROUBLE SELLING MY VEHICLE RIGHT NOW BECAUSE OF THIS. AUTOMAKERS SHOULD BE HELD ACCOUNTABLE FOR SELLING A CAR WITH A DEFECTIVE AIRBAG AS WELL AND SHOULD BE ABLE TO OFFER MONEY COMPENSATION TO PURCHASE THE CARS BACK OR SOMETHING ALONG THOSE LINES. BEING STUCK WITH AN UNSELLABLE CAR IS VERY FRUSTRATING. A REMEDY SHOULD HAVE BEEN FOUND FOR THIS ALREADY AFTER 2 YEARS. PLEASE LET ME KNOW IF THERE ARE ANY SOLUTIONS AVAILABLE FOR ME. THANK YOU, FREDERIC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097634May 23, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V017000 (AIR BAGS) AND 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF PLANO (6455 DALLAS PKWY, PLANO, TX 75024, (972) 212-5874) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085044April 14, 2018
AIR BAGS
"TAKATA RECALL" I CAN NOT GET AN APPOINTMENT WITH MY MERCEDES BENZ DEALER, TO HAVE MY RECALLED AIRBAG REPLACE. THEY SAID THEY ARE WORKING ON OTHER MODELS AND STATING THAT THEY DO NOT HAVE THE PARTS FOR MY VEHICLE. WHEN I ASKED SIX MONTHS AGO ABOUT A REPLACEMENT AIRBAG, THE SERVICE REPRESENTATIVE ACTING ASKS IF IT WAS NOT A BIG DEAL, JUST STANDARD PROCEDURES. TYSINGER MOTOR CO 2712 MAGRUDER BLVD HAMPTON VA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083894April 8, 2018
AIR BAGS
TAKATA RECALL - MY WIFE IS ON THE ROAD FOR HER WORK AND THERE IS NO RESOLUTION AS OF YET REGARDING THE REPAIR. WHY IS THERE A DELAY? NOTIFICATION WAS SENT TO US IN 2016 BUT NO PARTS AVAILABLE !!! PLEASE HELP !!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063040January 16, 2018
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060684January 5, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000, 17V017000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058185January 3, 2018
AIR BAGS
TAKATA RECALLS I HAVE BEEN GETTING REPEATED LETTERS REGARDING THE RECALL OF THE AIRBAGS IN MY GLK350. EACH NOTICE DELAYS THE CORRECTION FOR ANOTHER YEAR. WHAT CAN I DO TO GET THE PROBLEM FIXED IN A MORE TIMELY MANNER?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057781December 31, 2017
VISIBILITY/WIPER
I WAS DRIVING WITH MY HEAT ON IN COLD WEATHER. I WAS IN MOTION WHEN I HEARD A LOUD POP. I WAS ON ROUTE 1 TRAVELING STRAIGHT ON THE ROAD. AT FIRST I THOUGHT IT WAS MY WINDSHIELD. THEN I HEARD A CRACKLING SOUND ABOVE ME. THE WHOLE FRONT PANEL SUNROOF NOW LOOKED LIKE CRACKLE GLASS. WHEN I GOT HOME I LOOKED TO SEE IF SOMETHING HAD HIT THE SUNROOF BUT NOTHING HAD. WHEN I CONTACTED MY MERECEDES DEALERSHIP THEY WOULD NOT ACKNOWLEDGE THERE WAS A PROBLEM EVEN THOUGH I HAD TOLD THEM WHAT THE MERCEDES BLOGS WERE SAYING. I HAD THE DEALERSHIP REPLACE THE SUNROOF. THE PANEL COST $1131.20 PLUS LABOR $402.50.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057340December 29, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350W4. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER (MERCEDES-BENZ OF OAKLAND, 2915 BROADWAY, OAKLAND, CA 94611) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056871December 27, 2017
AIR BAGS
COMPLAINTS INVOLVING TAKATA INFLATORS: PLEASE TYPE "TAKATA RECALL" AT THE BEGINNING OF YOUR COMPLAINT DESCRIPTION BELOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056613December 26, 2017
AIR BAGS
TAKATA AIRBAG RECALL. MARIN MERCEDES BENZ DEALER IN SAN RAFAEL CA WILL NOT REPLACE AIRBAG SINCE I WAS FIRST NOTIFIED BECAUSE MERCEDES BENZ CORPORATE OFFICE HAS NOT SENT THE PARTS TO THE DEALER. MOST RECENT CALL TO DEALER WAS MADE 12/26/2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056683December 26, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 17V017000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER (FLETCHER JONES MOTORCARS, 3300 JAMBOREE RD, NEWPORT BEACH, CA 92660 (949) 718-3000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HIM THAT TAKATA FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055742December 20, 2017
AIR BAGS
TAMARA RECALL : MERCEDES BENZ FAILING TO REPLACE IN A TIMELY MANNER AS IT HAS BEEN OVER 2 YEARS SINCE I WAS MADE AWARE OF THE DANGEROUS AIRBAGS AND NO URGENCY RESPONSE IN REMEDYING THE SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055495December 19, 2017
AIR BAGS
TAKATA RECALL: THERE ARE TWO OUTSTANDING RECALLS FOR MY VEHICLE (NHTSA 16V081 & 17V017) THAT HAVE NO REMEDIES FOR OVER A YEAR. ONE WAS POSTED IN FEBRUARY 2016 & ANOTHER IN JANUARY 2017. WITHOUT THIS, I CANNOT HAVE MY AIRBAG(S) CHANGED AND AM WORRIED EVERY TIME I OPERATE MY VEHICLE. SHOULD MY AIRBAGS DEPLOY, MYSELF AND MY PASSENGER RUN THE RISK OF SHRAPNEL FROM AN INFLATOR RUPTURE. RATHER THAN SAVE LIVES, THESE AIRBAGS ARE TICKING TIME BOMBS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053936December 11, 2017
AIR BAGS
THE AIRBAGS HAVE BEEN RECALLED FOR SEVERAL YEARS AT THIS POINT IN TIME...MERCEDES HAS NOT REPLACED THESE DEFECTIVE AIRBAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052619December 5, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 AND 17V017000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER MERCEDES-BENZ OF AUSTIN (6757 AIRPORT BLVD, AUSTIN, TX 78752) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052281December 4, 2017
AIR BAGS
TAKATA RECALL - MY VEHICLE HAS BEEN UNDER RECALL FOR A COUPLE OF YEARS DUE TO MALFUNCTION OF DRIVER SIDE AND PASSENGER SIDE AIRBAGS. I'VE RECEIVED SEVERAL NOTICES VIA MAIL REGARDING THE RECALLS AND I HAVE REACHED OUT TO MERCEDES BENZ TO HELP RESOLVE THE ISSUE. EVERY TIME I CALL MERCEDES BENZ AND MY LOCAL MERCEDES BENZ DEALER ABOUT THE AIRBAG PARTS, I AM TOLD MY AIRBAG RECALLS ARE "PENDING". MY VEHICLE IS UNSAFE TO DRIVE FOR MYSELF AND MY PASSENGERS. MY ATTORNEY HAS SENT A LETTER TO MERCEDES BENZ AND TO NHTSA REGARDING THE SITUATION AS MY VEHICLE HAS NOT YET BEEN FIXED AND IS A GREAT HAZARD. THE AIRBAG PARTS, I AM TOLD, ARE NO LONGER BEING MANUFACTURED. I DON'T FEEL SECURE DRIVING MY VEHICLE AND AM HIGHLY DISAPPOINTED IN THE WAY MY SITUATION IS BEING HANDLED. MERCEDES BENZ IS AWARE OF THE LAW THAT THEY MUST FIX THE PROBLEM, HOWEVER, THEY ARE NOT ACTING QUICKLY TO REMEDY THE CURRENT ISSUE. IT IS AS IF A MAJOR ACCIDENT MUST OCCUR BEFORE THE PROBLEM GETS FIXED, WHICH COULD RESULT IN GREAT INJURY OR DEATH TO MYSELF AND MY PASSENGERS. I CHECK THE TAKATASPECIALMASTER.COM WEBSITE EVERY SINGLE DAY, WAITING ON THE CLAIM FORMS TO SHOW SO I CAN MAKE MY CLAIM - THE FORMS ARE STILL NOT AVAILABLE. THIS IS UNSATISFACTORY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051533November 30, 2017
AIR BAGS
TAKATA RECALL AIRBAG INFLATORS NOTICE. CALLED 2 DEALERS, FAMILY AUTO ON BINNACLE DRIVE IN MD, SAID THEY WEREN'T AUTHORIZED DEALER DIRECTED ME TO MERCEDES-BENZ OF ANNAPOLIS, SAID THEY HAD NO PARTS AND I SHOULD CALL THIS NUMBER 1-877-496-3691 AND THEY WOULD TELL ME WHAT TO DO. MADE ALL CONTACTS ON THURSDAY, NOVEMBER 30, 2017. AWAITING PERTINENT INFO TO HAVE VEHICLE REPAIRED. WAS TOLD I COULD EXPECT NOTIFICATION IN THE MAIL WHEN PARTS WERE AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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