Mercedes-Benz GLK-Class Complaints (2011)

133 consumer complaints on file.

#11062110January 11, 2018
AIR BAGS
TAKATA RECALL -- SINCE BEING NOTIFIED OF THE RECALL I HAVE TRIED SEVERAL TIMES TO GET THE AIRBAGS REPLACED BUT ALL SERVICE PROVIDERS HAVE SAID THAT NO PARTS HAVE BEEN PROVIDED BY TAKATA AND NO ONE CAN EVER GIVE ME AN ESTIMATE OF WHEN THE PARTS WILL BE COME AVAILABLE. I AM CONCERNED ABOUT MY SAFETY IN A VEHICLE WITH AIRBAGS THAT HAVE BEEN RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058174January 3, 2018
AIR BAGS, POWER TRAIN
TAKATA INFLATORS HAVE NOT BEEN REPAIRED TOLD BY DEALERS THAT THESE AIRBAGS ARE DANGEROUS AND COULD CAUSE SEVERE INJURY TO PASSENGERS. TORK CONTROL UNIT OR TRANSMISSION IS NOT FUNCTIONING PROPERLY FAULTY TRANS ON THE CAR PER DEALER HAS NOT BEEN REPAIRED TOLD THERE WAS SEVERAL 2011 GLK 350 WITH THIS CONCERN MERCEDES IS TO REPAIR BUT HAS NOT.CAR IN MOTION WHEN OCCURS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056856December 27, 2017
AIR BAGS
TAKATA RECALL: NHTSA RECALL # 16V-081 THE MANUFACTURER, MERCEDES-BENZ, IS UNABLE TO REMEDY THE SAFETY RECALL FOR MY CAR. IT HAS BEEN OVER A YEAR SINCE I RECEIVED THE FIRST RECALL NOTICE FOR THE DRIVER-SIDE AIRBAGS AND NOTHING HAS BEEN DONE. I CONTACTED MERCEDES-BENZ SEVERAL TIMES. THEY DO NOT HAVE THE PARTS TO REPAIR THE AIR BAGS YET THEY HAVE THE TIME, RESOURCES AND TECHNOLOGIES TO DEVELOP AND PRODUCE NEW CARS. KNOWING THAT I AM DRIVING A CAR WITH DEFECTIVE AIR BAGS THAT COULD INJURE OR KILL IS CAUSING ME A LOT OF STRESS AND ANXIETY. I BOUGHT THIS CAR SEVERAL YEAR AGO WITH THE IDEA THAT MY SON WOULD DRIVE IT. THIS CAR IS UNSAFE AND DEADLY. THE DEPLOYMENT OF THE AIRBAG CAN RESULT IN METAL FRAGMENTS STRIKING THE DRIVER OR PASSENGERS. IT IS UNACCEPTABLE THAT, ALMOST 2 YEARS AFTER THE TAKATA RECALL, NOTHING HAS BEEN DONE BY MERCEDES-BENZ AND THAT I AM LEFT WITH A CAR THAT IS HAZARDOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054535December 13, 2017
AIR BAGS
"TAKATA RECALL" I AM COMPLAING BECAUSE I HAVE BEEN THE OWNER OF THIS VEHICLE FOR TWO YEARS NOW AND EACH TIME I CONTACT MY DEALERSHIP ABOUT REPLACING MY AIRBAG, THEY SAY THE PART IS NOT IN. I AM WORRIED DAY AND NIGHT ABOUT HAVING AN ACCIDENT AND BEING INJURED. I HAVE ALREADY BEEN INVOLVED IN TWO ACCIDENTS. THE CAR WAS IN MOTION WHEN BOTH ACCIDENTS OCCURED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11054570December 13, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (AUTOBAHN MOTORS, 700 ISLAND PKWY, BELMONT, CA 94002, 844-896-1944) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE A REASONABLE DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051472November 30, 2017
AIR BAGS
TAKATA RECALL. THERE PRESENTLY IS NO REPLACEMENT BAG AVAILIABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048590November 27, 2017
AIR BAGS
TAKATA RECALL: I WAS INFORMED OF THIS RECALL MAY 25,2016, YET I STILL HAVE NOT RECEIVED REPLACEMENT OF THE AIRBAGS. MY MERCEDES BENZ DEALER GARAGE ISLA VERDE, STATES THEY HAVE NOT RECIEVED ANY REPLACEMENT PARTS. NOW I RECEIVE A LETTER STATING TAKATA HAS DECLARED CHAPTER 11. I CONCERNED WITH THE AMOUNT OF TIME IT HAS TAKEN TO RESOLVE THE SAFTY OF MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047348November 19, 2017
AIR BAGS
TAKATA RECALL MERCEDES BENZ HAS NOT CONTACT US WITH A SOLUTION/DATE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046983November 17, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED ARISTOCRAT MOTORS AT (913) 677-3300 (9400 W 65TH ST, MERRIAM, KS 66203) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046991November 17, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (MERCEDES-BENZ OF DENVER, 940 S. COLORADO BLVD, DENVER, CO 80246) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045978November 14, 2017
AIR BAGS
I RECEIVED THE NOTICE OVER A YEAR AND A HALF AND MERCEDES STILL DOES NOT HAVE PARTS TO FIX THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046025November 14, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS); HOWEVER, THE REMEDY WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. W.I. SIMONSON MERCEDES-BENZ (1626 WILSHIRE BLVD, SANTA MONICA, CA 90403, (855) 677-2690) CONFIRMED THAT THE REMEDY WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046139November 14, 2017
AIR BAGS
TAKATA RECALL I RECEIVED A NOTICE OF "A SAFETY RECALL THAT REQUIRES YOUR IMMEDIATE ATTENTION" NOTICE IN FEB, 2016. I HAVE BEEN TO ALL THE WEBSITES, HAD MY CAR INTO MERCEDES SERVICE FOR OTHER ITEMS SEVERAL TIMES, AND CALLED ALL THE MERCEDES 'RECALL INFO' PHONE NUMBERS, AND HAVE ASKED FOR MY REPLACEMENT THROUGH ALL THESE CHANNELS. I STILL DO NOT HAVE THE REPLACEMENT, OR EVEN A DATE OF WHEN THIS 'SAFETY RECALL' SITUATION WILL BE REMEDIED. I AM BLESSED THAT WE HAVE HAD NO SPECIFIC INCIDENT WITH THE INFLATOR MALFUNCTIONING AND HURTING ANYONE IN MY FAMILY. HOWEVER, I AM NOT HAPPY THAT SOMETHING COULD POTENTIALLY HAPPEN, PER MERCEDES AND NHTSA NOTIFICATIONS, BUT I AM POWERLESS TO DO ANYTHING ABOUT IT SHORT OF PARKING THE CAR. I CAN'T AFFORD TO DO THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045468November 12, 2017
AIR BAGS
TAKATA RECALL: REMEDIES ARE STILL NOT AVAILABLE FROM MERCEDES-BENZ FOR NHTSA RECALL NUMBERS 16V081 (DRIVER-SIDE FRONT AIR BAG) AND 16V363 (PASSENGER-SIDE FRONT AIR BAGS), AND TAKATA (TK HOLDINGS INC.) HAS FILED FOR CHAPTER 11 BANKRUPTCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045345November 11, 2017
AIR BAGS
TAKATA RECALL I CALLED MERCEDES DEALERSHIP NEAR ME. BAKER MOTOR COMPANY STATES THEY HAVE NO REMEDY AND IN THE MEANWHILE I HAVE AN AIRBAG LIGHT ON MY DASH AND DRIVING AROUND UNSAFE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044454November 8, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 AND 16V363000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BENZEL-BUSCH MOTOR CAR AT (201) 298-9286 (28 GRAND AVE, ENGLEWOOD, NJ 07631) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044639November 8, 2017
AIR BAGS
TAKATA RECALL, DEALER CLAIMS PARTS ARE NOT AVAILABLE OVER THE LAST TWO YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044675November 8, 2017
AIR BAGS
"TAKATA RECALL" I'VE BEEN WAITING OVER 2 YEARS TO HAVE MY RECALLED AIRBAGS REPLACED BY THE MERCEDES DEALERSHIP IN GEORGETOWN, TX. I'VE EMAILED AND CALLED CONSISTENTLY EVERY 2-3 MONTHS AND THEY KEEP TELLING ME THEY HAVEN'T GOTTEN THE REPLACEMENT AIRBAGS IN YET. NOW I HEAR TAKATA IS DECLARING BANKRUPTCY. WILL MY AIRBAG REPLACEMENT BE AFFECTED BY THIS? WILL THE AIRBAGS EVER BE REPLACED? SCARY TO DRIVE AROUND EVERY DAY KNOWING I HAVE A COUPLE OF SHRAPNEL GRENADES IN MY STEERING WHEEL AND DASH, JUST WAITING TO EXPLODE AND SEVERELY INJURED OR KILL ME IN THE EVENT OF EVEN A MINOR COLLISION. IS THERE ANY WAY TO DISABLE THEM UNTIL THEY CAN BE REPLACED? ANY HELP WOULD BE APPRECIATED. RESPECTFULLY [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044080November 7, 2017
AIR BAGS
PORTSMOUTH MERCEDES HAS NOT RECEIVED REPLACEMENT AIR BAGS AS OF TODAY 11/7/2017. I HAVE CALLED TK HOLDINGS BUT HAVE ONLY RECEIVED A RECORDING. I AM UNABLE TO GET REPLACEMENT AIR BAGS FOR THE DEFECTIVE ONES THAT ARE IN MY MB GLK, WHICH IS TO BE FREE. PLEASE HELP ME GET REPLACEMENT AIR BAGS FROM TK HOLDINGS, WHICH HAS FILED BANKRUPTCY CASE # 17-11375 (BLS).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043767November 6, 2017
AIR BAGS
TAKATA RECALL. I RECEIVED THE RECALL LETTER AND ABOUT THE CHAPTER 11 BANKRUPTCY FILED FOR TAKATA. I CALLED 2 MERCEDES DEALERSHIPS AND THEY HAVE NO IDEA WHEN THE PARTS WILL BE AVAILABLE TO FIX THE TAKATA AIRBAGS THAT HAVE BEEN RECALLED. THEY HAVE NO ESTIMATED TIMELINE FOR WHEN THEY EXPECT THE PARTS TO BE AVAILABLE. ARE WE SUPPOSED TO DRIVE THE CAR INDEFINITELY UNTIL THE PARTS BECOME AVAILABLE TO FIX THE AIRBAGS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercedes-Benz GLK-Class