Mercedes-Benz GLK-Class Complaints (2010)

241 consumer complaints on file.

#11129254September 13, 2018
AIR BAGS
TAKATA RECALL I HAVE CALLED THE ORLAND PARK, ILL DEALER REPEATEDLY & AM TOLD THEY DO NOT HAVE THE PART. AS MY HOME IS UP FOR SALE & I HOPE TO MOVE TO HOT SPRINGS, ARK, I WOULD LIKE THIS RECALL REMEDIED ASAP. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128132September 7, 2018
AIR BAGS
I WAS INFORMED THAT MY VEHICLE WAS EFFECTED BY THE TAKATA AIRBAG RECALL IN 2017. I HAVE RECEIVED NOTICES LATELY SAYING MY REPLACEMENT WOULD BE AVAILABLE IN MARCH 2018 THEN CHANGED TO SEP 2018. IT HAS NOW BEEN CHANGED TO SEP 2019. MY PRIORITY GROUP WAS CHANGED FROM 4 TO 6. HOW LONG DO THEY NEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124302September 4, 2018
AIR BAGS
TAKATA RECALL - MERCEDES BENZ HAS REPEATEDLY PUSHED THE DATE BACK FOR THE REPAIR ON MY VEHICLE, WHICH IS HOUSED IN "ZONE A" (CALIFORNIA) AND IS THE OLDEST MODEL YEAR THAT HAS BEEN RECALLED (2010 GLK 350). DESPITE ATTEMPTS TO CONTACT THEM TO GET MORE INFORMATION ABOUT THE DELAY AND MY RISK OF INJURY, THEY HAVE NOT PROVIDED ANY ADDITIONAL INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124167September 3, 2018
AIR BAGS
TAKAYUKI RECALL. I HAVE BEEN NOTIFIED BY MERCEDES BENZ (MB) OF THIS RECALL BUT IT HAS NOT BEEN FIXED. MB HAS SENT ME MULTIPLE DATES FOR THE RECALL FIX BUT HAVE ALWAYS EXTENDED THOSE DATES. THE LAST FIX DATE WAS SEPT 2018 BUT THEIR RECALL WEB SITE NOW STATES THE FIX DATE IS SEPT 2019. THIS IS 3 YEARS PAST NOTIFICATION AND I AM UNABLE TO TRADE OR SELL THIS CAR DUE TO IT BEING UNDER THIS RECALL. OTHER CAR MANUFACTURERS HAVE CORRECTED THIS PROBLEM AND ADVISED THEIR CUSTOMERS NOT TO DRIVE THEIR CARS UNTIL THEY WERE FIXED. I CONTINUE TO HAVE TO RELY ON MY CAR AS I AM NOW RETIRED AND HAVE NO OTHER OPTION. 3 YEARS OF DRIVING A CAR THAT THE SALES MANAGER FOR MERCEDES BENZ CALLED A "DEATH TRAP" IS 3 YEARS TOO LONG. WHY HAVE OTHER CAR MANUFACTURERS COMPLETED THEIR RECALL AND NOT MB? DO I HAVE TO DIE BEFORE I GET THIS RECALL FIXES? WHAT IS THIS AGENCY GOING TO DO ABOUT THIS REDICULOUS AMOUNT OF TIME?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123498August 30, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. WHILE FILLING UP THE FUEL TANK, FUEL LEAKED OUT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT EITHER THE FUEL PUMP OR THE TANK WAS CRACKED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 91,574.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122158August 24, 2018
AIR BAGS
TAKATA RECALL, I AM TRYING VAIN TO GET THIS SERIOUS ISSUE FIXED BUT THE DEALERS ARE TELLING ME THEY CAN'T AND THAT TAKATA IS WAY BEHIND IN SUPPLYING THE DEALERSHIPS AIRBAG REPLACEMENTS. IN THE MEANTIME IF I HAVE AN ACCIDENT I COULD BE KILLED. THE DEALERSHIP IS TAFEL MOTORS IN LOUISVILLE KY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122007August 23, 2018
FUEL/PROPULSION SYSTEM
I PULLED INTO MY GARAGE AND NOTICED A STRONG SMELL OF GAS AS SOON AS I GOT OUT OF THE CAR. AFTER BEING IN THE HOUSE APPROXIMATELY 2 HOURS, THE SMELL OF GAS FILLED THE HOUSE. I PULLED THE VEHICLE OUT OF THE GARAGE AND IT CREATED A TRAIL OF GAS INSIDE THE GARAGE. MBUSA REFUSED TO COVER THE REPAIR AND ALSO REFUSED TO DISCLOSE INFORMATION RELATED TO THIS ISSUE WHEN I REQUESTED MORE INFORMATION FROM THE CUSTOMER REFERRAL REPRESENTATIVE. I'M PRETTY SURE IT'S NOT SAFE TO JUST HAVE FUEL BEING TRAILED UP AND DOWN HIGHWAYS AND EVERYONE IS UNAWARE. HOPEFULLY THEY CAN BE FINED FOR ENDANGERING PEOPLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121062August 20, 2018
AIR BAGS
TL* THE CONTACTS OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SAN DIEGO (4750 KEARNY MESA RD, SAN DIEGO, CA 92111, (858) 569-6900) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121168August 20, 2018
FUEL/PROPULSION SYSTEM
THE VEHICLE LEAKS FUEL AT A STEADY RATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121169August 20, 2018
FUEL/PROPULSION SYSTEM
THIS LAST TWO WEEKS, WE NOTICED THAT THERE'S A STRONG SMELL OF GAS. THERE'S NO LEAK THAT WE COULD SEE BUT THE ODOR IS STRONG THAT GIVES US HEADACHES. WE ARE DOING A RESEARCH ON WHY THIS IS HAPPENING BUT THE ONLY THING WE SEE ABOUT IT ONLINE IS ABOUT THE LINK BETWEEN GAS TANKS AND GAS FILTER. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120168August 15, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. PREFERRED AUTO ADVANTAGE (125 N BEACON BLVD, GRAND HAVEN, MI 49417, (616) 935-9600) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119778August 13, 2018
AIR BAGS
TAKATA RECALL - AIRBAGS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115623August 3, 2018
AIR BAGS
TAKATA RECALL - FOR OVER 2 YEARS, I HAVE ATTEMPTED TO HAVE MERCEDES BENZ-HONOLULU REPLACE THE TAKATA AIRBAGS AS PER THE RECALL NOTICES I RECEIVE APPROXIMATELY EVERY 6 MONTHS FROM MERCEDES-BENZ USA. EACH TIME, I AM TOLD THAT THEY DO NOT HAVE THE PARTS. RECENTLY, THE SERVICE DEPARTMENT ATTEMPTED TO TAKE THE RECALL NOTICE FROM ME AND TELL ME THE RECALL WAS EXPIRED. UPON FURTHER INSISTENCE, I WAS AGAIN TOLD THAT THE PART IS NOT IN AND THE NOTICES ARE BEING SENT BY MERCEDES USA AS REQUIRED BY FEDERAL LAW BUT THERE ARE NO PARTS. THEREFORE, THEY ARE UNABLE TO PROVIDE ME WITH AN ETA BECAUSE NEWER VEHICLES ARE THE PRIORITY AND AT THIS TIME THEY DO NOT KNOW WHEN THEY WILL RECEIVE THE PARTS TO REPLACE THE TAKATA AIRBAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114742July 31, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DICK DYER & ASSOCIATES (5825 TWO NOTCH RD, COLUMBIA, SC) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDIES. THE MANUFACTURER WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112694July 25, 2018
AIR BAGS
2010 MERCEDES BENZ GLK 350. CONSUMER WRITES IN REGARDS TO FRONTAL AIRBAG SAFETY RECALL. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112238July 18, 2018
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110861July 11, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. STAR MOTOR CARS (7000 OLD KATY RD, HOUSTON, TEXAS 77024, (713) 868-6800) WAS MADE AWARE OF THE RECALLS AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105386July 3, 2018
ELECTRICAL SYSTEM
THE EIS (IGNITION SWITCH) FAILED. THIS CAUSED THE VEHICLE TO HAVE A NO-START CONDITION. THE VEHICLE WAS BACKED IN, TURNED OFF, STATIONARY, AND WOULD NOT START AFTER TRYING TO RESTART THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104721June 29, 2018
UNKNOWN OR OTHER
ESL FAILURE (ELECTRONIC STEERING LOCK) FAILED. CAUSING A LOCK UP OF THE STEERING WHEEL, AND NO START FAILURE. IT WAS STATIONARY IN A PARKING LOT. HAD TO HAVE THE VEHICLE PICKED UP AND TOWED TO A GARAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103851June 25, 2018
AIR BAGS
TAKATA INFLATORS: IT HAS BEEN 2 YEARS SINCE THE RECALL YET I CAN NOT FIND A MERCEDES BENZ DEALER THAT CAN REMEDY THE SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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