Mercedes-Benz GLK-Class Complaints (2013)

143 consumer complaints on file.

#11290135December 19, 2019
AIR BAGS
IT HAS BEEN ON RECALL SINCE JASEEM TO BE AVAILABLENUARY 2019, WHICH IS ALMOST AN ENTIRE YEAR. THEY DON'T SEEM TO BE ABLE TO ISSUE THE PARTS OR AIRBAGS IN A TIMELY MATTER. THE RECALL STATIS IS: RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE.. THERE ARE TIMES WHEN IM DRIVING WIRH A PASSENGER IN THE FRONT THAT A MESSAGE COMES ON DUE TO THE PASSANGERS SAFTEY. I DON'T RECALL THE EXACT WORDING. IT DOESN'T COME ON ALL THE TIME, JUST ON OCCASION WHEN SOMEONE IS SITTING IN THE FRONT PASSENGERS SEAT. NO MATTER THE SPEED.THERE IS NO 1 DATE OF I CAN PUT BELOW SO IM PTIING IN 4/1/2019 AND AFTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288555December 11, 2019
AIR BAGS
MERCEDES BENZ NOTIFIED IN FEBRUARY 2019 THAT PASSENGER SIDE AIRBAG MAY BE DEFECTIVE. FOLLOWED UP WITH MERCEDES IN NOVEMBER 2019.. THEY NOW ADVISE THAT THEIR BEST ESTIMATE IS CORRECT AIRBAGS WILL NOT BE AVAILABLE FOR ANOTHER YEAR I.E. NOVEMBER 2020 .. WHERE IS THE URGENCY TO PROTECT THEIR CUSTOMERS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287500December 6, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED NEW COUNTRY MERCEDES-BENZ (1 WESTON ST, HARTFORD, CT 06120, (860) 278-2000) AND MERCEDES-BENZ OF NORTH HAVEN (620 WASHINGTON AVE, NORTH HAVEN, CT 06473, (203) 239-1313) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*CW *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282216November 25, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. MERCEDES-BENZ OF MASSAPEQUA (101 SUNRISE HWY, AMITYVILLE, NY 11701, (631) 213-2023) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282311November 25, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350W2. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF THE WOODLANDS AT 936-206-7500 (LOCATED AT 16917 I-45, CONROE, TX 77385) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281950November 23, 2019
AIR BAGS
RECALL NOTICE ON TAKATA PASSENGER AIR BAG DATED FEBRUARY 2018. STILL NO REPAIR AVAILABLE. MANUFACTURER HAS FAILED TO REMEDY THIS SAFETY RECALL IN A TIMELY. DATE RESPONSE TO "WHEN DID THIS HAPPEN?' IS DATE THIS REPORT IS BEING FILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281331November 20, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK250. THE CONTACT RECEIVED A RECALL LETTER FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN MERCEDES DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*CW *DL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281447November 20, 2019
AIR BAGS
RECALL ON TAKATA AIR BAG. STILL NO REPAIR AVAILABLE OVER 1 YEAR SINCE CONTACT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281134November 19, 2019
AIR BAGS
2013 MERCEDES BENZ GLK 350. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE AIRBAG RECALL. THE PART WERE UNAVAILABLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280933November 18, 2019
AIR BAGS
THE TAKATA AIRBAG RECALL HAS NOT BEEN ADDRESSED YET ON THIS VEHICLE, BY MERCEDES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267928October 11, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. UPON INVESTIGATION, THE CONTACT DISCOVERED THAT HIS VIN WAS ASSOCIATED WITH NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT MERCEDES-BENZ OF TEMECULA (LOCATED AT 40910 TEMECULA CENTER DR, TEMECULA, CA 92591, (951) 216-7800) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265768October 2, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350W2. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). MERCEDES-BENZ OF HENDERSON (925 AUTO SHOW DR, HENDERSON, NV 89014, (702) 485-3000) WAS CALLED AND STATED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT SPOKE WITH A MANUFACTURER AND WAS INFORMED THAT THE VEHICLE WAS SAFE TO DRIVE AS LONG AS SHE AVOIDED A CRASH. THE MANUFACTURER CONFIRMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT WAS INFORMED THAT SHE WOULD RECEIVE ANOTHER LETTER ONCE THE PARTS WERE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265396October 1, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT RECEIVED AN EMAIL NOTIFICATION AND WAS INFORMED THAT THE PART WAS AVAILABLE FOR THE REPAIR AND WAS ADVISED TO SCHEDULE AN APPOINTMENT. THE CONTACT CALLED MERCEDES-BENZ OF SHREWSBURY (760 BOSTON TURNPIKE, SHREWSBURY, MA 01545, (508) 581-5600) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT HE WAS NOT LOCATED IN ONE OF THE HOT ZONES. NO FURTHER ASSISTANCE WAS OFFERED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258005September 25, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF FAIRFIELD (165 COMMERCE DR, FAIRFIELD, CT 06825, (203) 583-4467) AND WAS INFORMED THAT THERE WAS NO RESOLUTION TO THE ISSUE AND THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255954September 16, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. WHILE DRIVING BETWEEN 12 AND 18 MPH, THE DRIVER REAR ENDED ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER RUPTURED DISCS TWO THROUGH SEVEN IN THE NECK, WHICH REQUIRED MEDICAL ATTENTION. THE OTHER DRIVER WAS NOT INJURED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE FRONT END OF THE VEHICLE WAS REBUILT. THE MECHANIC ALSO DIAGNOSED THE AIR BAGS, BUT COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED FOR THE AIR BAG FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO SEND A COPY OF THE CRASH REPORT. NO FURTHER ASSISTANCE WAS OFFERED. MERCEDES-BENZ OF SOUTH MISSISSIPPI (11619 BOBBY ELEUTERIUS BLVD, D'IBERVILLE MS 39540, (228) 265-9185) AND MERCEDES-BENZ OF NEW ORLEANS (3727 VETERANS BLVD, METAIRIE, LA 70002, (504) 456-3727) WERE CONTACTED WHEN HE RECEIVED THE RECALL AND STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 61,300. VIN TOOL CONFIRMS PARTS AVAILABLE. *DT*AS *DT*DT ATTACHED IS THE POLICE REPORT, INSURANCE CLAIM NUMBER XXXXXXXXXXXXXXXXXXXXXX AND REPAIR REPORT THAT YOU REQUESTED FROM OUR COLLISION. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11252946September 3, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF BELLEVUE (11850 BEL-RED RD, BELLEVUE, WA 98005, (425) 249-7391) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246471August 26, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTICE PER AN UNKNOWN RECALL REGARDING THE AIR BAGS; HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245511August 21, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF DELRAY (1001 LINTON BLVD, DELRAY BEACH, FL 33444, (561) 291-6095) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN. *TR*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245167August 20, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER (AUTOHAUS OF SYLVANIA, 5570 MONROE ST, SYLVANIA, OH 43560) CONFIRMED PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245317August 20, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN. *BF *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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