Mercedes-Benz GLK-Class Complaints (2014)

125 consumer complaints on file.

#11509654March 1, 2023
STEERING
The contact owns a 2014 Mercedes-Benz GLK350. The contact stated that while stopped at a red light, the steering wheel malfunction warning light appeared on the instrument panel while the contact was attempting to make a left turn. During the failure, the vehicle stalled, and the contact managed to coast the vehicle to the side of the road. Due to the failure, the vehicle was taken to the dealer. Upon investigation, the contact discovered NHTSA Campaign Number: 17V252000 (Steering) which she linked to the failure. The dealer then informed her that the vehicle was not under recall and the contact was given an estimate for a diagnostic test. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502436January 18, 2023
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
The contact owns a 2014 Mercedes-Benz GLK350. The contact stated while the vehicle was having the yearly inspection, the contact was notified that the second-row seat belt buckle was not releasing as needed. The dealer was contacted and stated that the vehicle needed to be diagnosed. The manufacturer was not contacted. The failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501428January 12, 2023
VISIBILITY/WIPER
1. Windshield wiper assemblies failed to operate. 2. During severe rainstorm in Northern California, driver side wiper arm stopped working while I was driving on freeway. 3. Confirmed by independent service center. He showed me a broken part under the hood. He said it would cost close to $1000.00 to repair. 4. I will be taking the car to a Mercedes Benz dealer for a second opinion. 5. No warning lights appeared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500787January 9, 2023
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2014 Mercedes Benz GLK250. The contact stated while driving at a slow speed and seeking a parking spot, the vehicle accelerated independently and caused her to crash into a parked vehicle. The contact stated no warning light was illuminated. The air bags did not deploy. The contact stated she did not sustain any injuries and her daughter (front passenger side) was feeling dizzy but declined to seek medical attention. A police report was filed. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 122,000. The consumer was told to obtain a EDR from Mercedes who than stated, you have to request that information from the officer who filed the report to request a subpoena from a Judge, but the request was denied by the officer. Also, the vehicle was deemed as totaled but the air bags did not deploy. UPDATE: 07/01/2023- This letter is a follow-up to my initial telephone complaint over 4 ½ months ago filed with NHTSA concerning the uncontrollable acceleration of my vehicle on January 6, 2023, resulting in a collision with a parked vehicle. The details are again attached for your review in the following correspondence: •March 31, 2023 update and completed DOT Owner's Questionnaire •February 18, 2023 update •April 20, 2023 letter from Mercedes Benz •My accident photos •Police Report and other supporting documentation
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11486095September 23, 2022
AIR BAGS
The contact owns a 2014 Mercedes-Benz GLK250. The contact stated that the front passenger’s side air bag warning light failed to function as designed. The vehicle was taken to the dealer where the mechanic informed the contact that the sensor light was permanently disabled. The contact then stated that he was informed of NHTSA Campaign Number: 19V010000 (Air Bags). The manufacturer was notified of the failure and advised the contact to call the NHTSA Hotline. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483630September 9, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2014 Mercedes-Benz GLK350. The contact stated that while driving he noticed a fuel odor throughout the vehicle. The contact referenced NHTSA Campaign Number: 12V557000 (Fuel System, Gasoline). Additionally, the contact stated that when he attempted to refuel the vehicle from a half tank, gasoline started spilling from the filler neck unto the exhaust pipes. The dealer was notified of the failure and an appointment was scheduled. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact stated that he was redirected to the manufacturer’s website. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470939June 25, 2022
SERVICE BRAKES
My concern is the repeated failure of the front wheel speed sensors rendering the ABS system and Traction Control System inoperable. The Speed Sensors failed as follows: 1.) 2015 at 9,474 Miles 2.) 2020 at 26,293 Miles 3.) 2022 at 30,281 Miles The vehicle has extremely low miles for the repeated failures to have occurred. If you research various Mercedes Benz Blogs online, you will see a trend of repeated speed sensors failures in all models of Mercedes cars & Mercedes Vans.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439542November 5, 2021
FUEL/PROPULSION SYSTEM
The Fuel pump tank closing cover (P/N 204-470-04-38) cracked and caused fuel to pool on it. This happens when the tank is above 3/4 full resulting in strong fuel fumes when the car is parked inside. It is likely when parked in a garage to be an explosion hazard due to the fumes. Looking on the user forums and internet this is not an uncommon issue and should be addressed as this design is used on most Mercedes fuel tanks in the 2000's.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428939August 13, 2021
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
Left side boost tube blown twice on my vehicle. Technical part info: 204-528-00-00, Charge Air Hose Both incidents involved sudden loss of power in the middle of the free way driving. First incident: Christmas Day 2018, on the way to Las Vegas from Grand Canyon visit, on highway 93. Fortunately, no vehicle was behind when I lost the power, moved to right lane and continued driving slowly to reach the hotel in LV (about 50 miles at low speeds). Check engine light came on immediately after loosing the power. Next day morning, visited the local Mercedes dealer to repair the vehicle, it costed me $520.19 This was in the middle of a long road trip from Phoenix to San Fransisco. Second incident: July 29th 2021, right after I picked up the vehicle from a repair shop to repair the rear bumper. Vehicle pick up was slow, no check engine light. Next day morning, on the way to work on I-17, vehicle lost the power while merging onto Freeway. Almost got hit a by trailer truck which was right behind me. Moved back to right lane and slowly drove to work. Check engine light came on after few minutes of driving. Took the vehicle to repair on August 6th to a local dealer. This time they didn't charge me for the repair and said it's covered under warranty. I don't have any warranty. Seems like it's a design issue with turbo charge air hose and/or a faulty part. It's a real safety issue if it blown in the middle of driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418042May 21, 2021
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2014 Mercedes Benz GLK350. The contact stated while driving at various speeds, there was a loud sound coming from the sunroof. The contact stated that there was no warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed with the cassette part that needed to be replaced. The vehicle was repaired however, after retrieving the vehicle, the contact stated that an abnormal sound was coming from the sunroof. The sunroof glass shattered and glass shards fell onto the contact. The contact then took the vehicle back to the dealer where it was diagnosed that the sunroof needed to be replaced. The contact related the failure to an unknown recall. The manufacturer was informed of the failure and informed the contact that she would receive a callback. The failure mileage was approximately 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394886February 5, 2021
FUEL/PROPULSION SYSTEM
WE STARTED TO DEVELOP A STRONG SMELL OF GAS INSIDE THE VEHICLE. I STARTED TO RESEARCH ONLINE TO FIND THAT MANY MERCEDES MODELS HAVE THE SAME PROBLEM, A CRACK DEVELOPS ON A CAP THAT HOUSES THE FUEL PUMP UNDER THE BACK SEAT INSIDE THE VEHICLE. THIS PERMITS GAS FUMES TO ENTER THE VEHICLE, LET ALONE ACTUAL GASOLINE TO COLLECT ABOVE THE CAP AND LEAKING UNDER THE SEAT INSIDE THE VEHICLE. SOME PEOPLE TRY TO JUST PATCH IT WITH EPOXY AND ATTEMPT TO REPLACE PARTS. BUT THIS PROBLEM SEEMS TO BE ONGOING FOR YEARS ON VARIOUS MODELS AND OBVIOUSLY IS A DESIGN FLAW THAT NEEDS IMMEDIATE ATTENTION BY THE MANUFACTURER. YOU NEED TO DRIVE WITH THE WINDOWS OPEN AND IF THE VEHICLE IS PARKED OVERNIGHT, YOU CANNOT ENTER THE VEHICLE FOR A LONG TIME IN THE MORNING, UNTIL IT AERATES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366728October 27, 2020
AIR BAGS
CONTACTED MERCEDES DEALER OVER A YEAR AGO TO REPLACE AIR BAG AND THEY STILL TELL US AS OF TODAY THAT THEY DO NOT HAVE THE PARTS TO PERFORM THE RECALL AND THERE IS NOTHING THEY CAN DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365985October 23, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS CONTACTED BY PHONE AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364562October 15, 2020
AIR BAGS
SUMMARY: MERCEDES-BENZ USA IS RECALLING CERTAIN MY 2010-2017 C-CLASS, GLK-CLASS, SLS-CLASS AND E-CLASS COUPE MERCEDES-BENZ VEHICLES EQUIPPED WITH PASSENGER-SIDE FRONTAL AIRBAGS AFFECTED BY THE DEFECT DECISION OF TK HOLDINGS, INC. ( TAKATA ). UNDER CERTAIN CIRCUMSTANCES DURING A CRASH THAT NECESSITATES FRONTAL AIRBAG DEPLOYMENT, THE DEFECT IN YOUR PASSENGER-SIDE FRONTAL AIRBAG INFLATOR MAY CAUSE THE INFLATOR TO EXPLODE. A PASSENGER-SIDE INFLATOR EXPLOSION DURING DEPLOYMENT COULD RESULT IN METAL FRAGMENTS STRIKING THE FRONT PASSENGER OR OTHER OCCUPANTS, POSSIBLY CAUSING SERIOUS INJURY OR DEATH. SAFETY RISK: ACCORDING TO TAKATA, IN THE EVENT OF AN INFLATOR EXPLOSION, METAL FRAGMENTS COULD PASS THROUGH THE AIR BAG CUSHION MATERIAL, WHICH MAY RESULT IN INJURY OR DEATH TO VEHICLE OCCUPANTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363423October 8, 2020
AIR BAGS
MY FRONT PASSENGER AIRBAG HAS A FACTORY DEFECT. I CONTACTED MY LOCAL MERCEDES DEALERSHIP MULTIPLE TIMES REGARDING THE ISSUE,BUT THEY JUST KEEP SAYING THE PART IS NOT AVAILABLE. THE RECALL HAS BEEN OPEN FOR OVER A YEAR, SO THEY HAD MORE THAN ENOUGH TIME TO RECTIFY THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363291October 7, 2020
SERVICE BRAKES
IN DECEMBER 2019 I WAS ON THE EXPRESSWAY AND THE TRAFFIC WAS BUMPER TO BUMPER. I WAS DRIVING BEHIND A LADY AND WHEN SHE STOPPED I WENT TO PUT MY FEET ON THE BRAKES AND THE BRAKES WENT TO THE FLOOR AND MY CAR HIT HER. I HAD MY CAR REPAIRED OF COURSE AND PAID MY DEDUCTIBLE. MY CAR WAS DRIVING PRETTY REGULAR AFTER BEING REPAIRED. THEN IN AUGUST 2020 THE SAME THING HAPPENED AGAIN. I WAS DRIVING TO GET ON THE EXPRESSWAY AND AS I WAS ENTERING THE EXPRESSWAY AS I BEGIN TO STOP BECAUSE A CAR WAS IN FRONT OF ME AND MY BRAKES WENT TO THE FLOOR AGAIN AND I HIT THE DRIVER IN FRONT OF ME. I AM A GOOD DRIVER HAVING DRIVEN A MAIL TRUCK ON MY JOB FOR YEARS AND I NEVER HIT ANYONE BEFORE IN MY LIFE WHILE DRIVING ANY VEHICLE. I JUST WANT TO REPORT MU VEHICLE ISSUE. THANK YOU VERY MUCH.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11362825October 5, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. MERCEDES-BENZ OF HONOLULU (818 KAPIOLANI BLVD, HONOLULU, HI 96813) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360962September 24, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352694September 2, 2020
AIR BAGS
NHTSA RECALL #19V010 FOR FRONTAL AIRBAGS WAS NOT RESOLVED DUE TO APPOINTMENT UNAVAILABILITY. VEHICLE OWNER SERVING IN THE US ARMY STATIONED OVERSEAS. VEHICLE IS ABOUT TO BE SHIPPED VIA VPC BACK TO NEW PCS STATION IN FT STEWART GA. OWNER WILL ADDRESS RECALL UPON ARRIVAL AT NEW DUTY STATION IN FT STEWART GA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349474August 18, 2020
AIR BAGS
2014 MERCEDES BENZ GLK. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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