Mercedes-Benz GLA-Class Complaints (2015)

101 consumer complaints on file.

#11363083October 6, 2020
ENGINE, POWER TRAIN
IT APPEARS THAT WHEN THE TURBOCHARGER IS ENGAGED, COOLANT LEAVING THE TURBOCHARGER IS SPRAYING FROM WHERE A PRESUMABLY NOW MISSING CLAMP WOULD OTHERWISE FORM A TIGHT FIT AROUND THE TUBING, WHICH IS NORMALLY HOUSED BENEATH HEAT SHIELDING. THE HEAT SHIELDING HAS BEEN DISPLACED BY THE HIGH PRESSURE PRODUCED BY THE HOT LIQUID. THE LIQUID IS SO HOT LEAVING THE TURBOCHARGER THAT AS IT SPRAYS OUT ONTO THE SURROUNDING AREAS IT HAS MELTED THE AIR INTAKE SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360115September 20, 2020
AIR BAGS
NEEDING TO FIX THE RECALL FOR SAFETY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354189September 10, 2020
STRUCTURE:BODY
I WAS DRIVING DOWN RANCHO BLVD IN LAS VEGAS UNDER 15 MPH WINDS ON TUES AND THE SPOILER COVER FLEW OFF/SPOILER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339692July 16, 2020
ENGINE
ON SEPTEMBER 3RD, SUNDAY 2019, WE WERE DRIVING ON HIGHWAY 60 WESTBOUND AT THE SPEED OF AROUND 65 MILES/HOUR. THE ENGINE OF MY CAR STOPPED WITHOUT ANY PRIOR WARNING, AND WE COULD MOVE THE CAR 20~30 YARDS BEFORE COMPLETE STOP. THE ONTARIO(CALIFORNIA) MERCEDES BENZ SERVICE CENTER TOLD US THE CAUSE OF THE CAR FAILURE WAS A HIGH PRESSURE OIL PUMP RELATED PROBLEMS. ON DECEMBER 7, 2019, THE SAME CAR PROBLEM OCCURRED. WE WERE DRIVING AT THE SPEED OF 20 MILES/HOUR ON A ROAD IN THE CITY OF TORRENCE, AND THE CAR ENGINE STOPPED WITHOUT ANY WARNING. THE LA SERVICE CENTER SAID THE CAUSE OF FAILURE RELATED TO THE MECHANICAL/ELECTRICAL CONTROL SYSTEM THAT GOVERNS HYDRAULIC PUMP AND ENGINE, AND THE PROBLEM COULD NOT BE FIXED AT THE CENTER, AND THEY HAVE TO CONTACT THE FACTORY. THE 3RD CAR FAILURE OCCURRED ON SATURDAY, 2020.7.12. ON 2020.7.11., ONE DAY BEFORE THE CAR FAILURE, THE CAR FRONT PANEL SHOWED A LIGHT INDICATING AN ENGINE CHECK IS REQUIRED. HOWEVER, THE WARNING SIGNAL FOR ENGINE CHECK DISAPPEARED AND USED VISIT SON'S HOUSE. AFTER VISIT, WE STARTED THE CAR, AND THE ENGINE DID NOT START WITH A SYMPTOM SIMILAR TO. PREVIOUS TWO CASES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337293July 3, 2020
VISIBILITY/WIPER
WAS DIVING ON A LOCAL INTERSTATE AT POSTED SPEED LEVEL AND THE FRONT HALF OF THE PANORAMIC SUNROOF SHATTERED WITHOUT ANY VISIBLE/OBVIOUS REASON (NO IMPACT, PRIOR DAMAGE, ROAD CONDITIONS, ETC.). TRAFFIC WAS LIGHT, WEATHER WAS SUNNY (HIGH 80'S), ROAD CONDITIONS NORMAL/GOOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337140July 2, 2020
ENGINE, UNKNOWN OR OTHER
I BOUGHT THE MERCEDES GLA 250 IN SEPTEMBER 2018 AND MY CHECK ENGINE LIGHT WOULD COME ON FOR A DAY OR TWO AND GO BACK OFF. THE CHECK ENGINE DID THE SAME THING AS BEFORE AND TOOK IT TO AUTO ZONE AND STATED IT WAS A POSITIVE CRANKCASE VENTILATION ISSUE. I STOPPED AT A RED LIGHT AND THE CAR CUT OFF AND HAD TO RESTART THE CAR THEN A FEW MINUTES LATER I STOPPED AT ANOTHER LIGHT AND THE CAR STOPPED AND HAD TO RESTART AGAIN. I MADE AN APPOINTMENT WITH MERCEDES OF BEDFORD ON JUNE 25 AND THE YOUNG LADY NEVER COMMUNICATED THAT I WAS NOT UNDER WARRANTY OR HAD TO PAY FOR DIAGNOSTIC FEE. I WENT TO MERCEDES ON JUNE 29TH AND STATED I HAD TO PAY FOR THE DIAGNOSTIC FEE BUT WAS NOT MADE AWARE PREVIOUSLY ON JUNE 29TH. THE WARRANTY ON ON THE VEHICLE WAS UP ON MARCH 30TH. I LEFT AND DID SOME RESEARCH AND SEEMS THE POSITIVE CRANKCASE IS A COMMON ISSUE PLUS THE CHECK ENGINE LIGHT HAS BEEN COMING ON FOR SOMETIME NOW. THE DEALERSHIP STATED IT WOULD TAKE UP TO 3 WEEKS TO A MONTH FOR THE PART TO COME IN FROM GERMANY. THE DEALERSHIP STATED THAT THIS IS A KNOWN ISSUE WITH THE VEHICLE. I WOULD LIKE FOR YOU TO INVESTIGATE THE ISSUE AND SEE HOW MANY CARS ARE HAVING THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292106December 30, 2019
SEAT BELTS, AIR BAGS
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ GLA250. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG AND SEAT BELT INDICATORS ILLUMINATED AND REMAINED LIT. THE AIR BAG MALFUNCTION WARNING INDICATOR WAS ALSO ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF PEMBROKE PINES (954-644-5035, LOCATED AT 14199 PINES BOULEVARD, PEMBROKE PINES, FL 33027) WHERE A DIAGNOSTIC TEST WAS RECOMMENDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 72,747. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258021September 25, 2019
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
CHECK ENGINE APPEARED ON OUR DASH BOARD AT 56,000 MILEAGE AND DIAGNOSED WITH A PROBLEM OF THE AUXILLARY ELECTRICAL OIL PUMP. THIS IS THE SECOND TIME WE HAVE CHECK ENGINE AFTER WE ARE OFF WARRANTY. I CAN ALSO SMELL GAS INSIDE THE CABIN WHEN I TURNED ON THE ENGINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234599July 24, 2019
SERVICE BRAKES, VEHICLE SPEED CONTROL
I WAS DRIVING TO MEET A FRIEND FOR LUNCH. I CAME UP UPON A STOP LIGHT THAT WAS ALREADY RED AND I WOULD HAVE BEEN THE THIRD CAR IN LINE. I CAME TO WHAT I THOUGHT WAS A STOP. I WAS ABOUT A CAR LENGTH OR MORE BEHIND THE CAR IN FRONT OF ME. NEXT THING I KNOW, I HEAR A LOUD BANG AS MY CAR HAD ACCELERATED INTO THE CAR IN FRONT OF ME WITH MY FOOT ON THE BRAKE. THAT CAR, IN TURN, HIT THE CAR IN FRONT OF THEM. I WAS VERY CONFUSED. I RECEIVED A TRAFFIC TICKET FOR UNCONTROLLED SPEED. THE POLICEMAN THOUGHT I WAS I WAS CRAZY WHEN I SAID THAT I HAD COME TO A STOP. THE CAR WAS DRIVABLE, SO I STILL WENT TO LUNCH WITH MY FRIEND. NO PROBLEM WHATSOEVER WITH PARKING OR DRIVING THE CAR TO THE RESTAURANT, WHICH WAS ABOUT 1 MILE AWAY. AFTER LUNCH, I THEN NEEDED TO RUN AN ERRAND BEFORE I WENT HOME. I DROVE ABOUT 2 BLOCKS AWAY FROM THE RESTAURANT AND PULLED INTO A SHOPPING CENTER. I THEN SLOWLY PULLED INTO A PARKING SPOT BETWEEN TWO OTHER CARS. AS MY CAR HIT THE CURB, IT THEN WENT OVER THE CURB, ONTO THE SIDEWALK AND SLAMMED INTO THE CONCRETE WALL OF ONE OF THE SHOPS. I WAS ABLE TO GET HOME, VERY SHAKEN, AND RESEARCHED ON THE INTERNET. EVERYTHING I FOUND INDICATED IT WAS SUDDEN UNINTENDED ACCELERATION (SUA). I TOLD MY INSURANCE COMPANY AND ALSO CALLED MERCEDES BENZ USA. I HAD MY CAR TOWED TO THE MERCEDES COLLISION REPAIR SHOP. MERCEDES DID A RECORDED CONVERSATION AND SAID NOT TO HAVE THE CAR REPAIRED AND THEY WOULD LOOK AT IT. THEY WERE DEFENSIVE WHEN I MENTION SUA, BUT MY MAT IS VELCROED ON AND IT HAPPENED TWICE IN ONE DAY. AFTER THE SECOND COLLISION, I SAW A MESSAGE ON MY DASH THAT SAID : ?COLLISION PREVENTION ASSIST PLUS INOPERATIVE". MY AIRBAGS NEVER DEPLOYED. I CHECKED AT THE MERCEDES COLLISION CENTER TODAY AND WAS TOLD MERCEDES REMOVED A BLACK RECORDING BOX FROM MY CAR. I HAVE NOT HEARD ANYTHING BACK AS OF YET. I AM AFRAID TO DRIVE THIS CAR EVEN IF IT IS REPAIRED.*DT *DT *TR
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#11203129April 23, 2019
ENGINE, UNKNOWN OR OTHER
I HAVE MERCEDES BENZ GLA 250 YEAR 2015 AND THE ENGINE LIGHT IS ALREADY APPEARING IN MY DASH BOARD . I HAVE ONLY DRIVEN THIS CAR FROM HOME TO WORK WHICH IS 10-20 MILES AWAY. OTHER ISSUE I HAVE IS THAT WHEN THE WEATHER IS 30-40 DEGREES AND WILL HAVE MY HEATER IN MAX I SMELT A TERRIBLE GAS ODOR COMING FROM MY AIR VENTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190192March 20, 2019
ELECTRICAL SYSTEM
WE PURCHASED THIS CAR AS CERTIFY PRE-OWNED; IT HAS ENCOUNTER NUMEROUS ISSUES. ONE ISSUE I DID NOT MENTION ON THE PREVIOUS COMPLAINT IS THE ISSUE WITH "KEY LESS" REMOTE. THE CAR SOME TIME DOES NOT DETECT KEY LESS REMOTE DURING DRIVING SAYING "KEY NOT DETECTED" EVEN AFTER REPLACING BATTERY AND VISITED DEALER (HOUSE OF IMPORT) FOR SOFTWARE UPDATE. IT HAS BEEN SEVERAL OCCASION CAR FAIL TO RESTART WAITING ON THE TRAFFIC LIGHT AFTER SEVERAL ATTEMPT TO RESTART THE CAR IT KEPT SAYING KEY NOT DETECTED (THIS CAK HAS AUTO START/STOP FEATURE) THAT MAKE IT VERY DANGEROUS POSSIBLE CAN BE REAR ENDED BY OTHER CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190094March 19, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
WE HAVE HAD THIS CAR ABOUT A YEAR, WE ENCOUNTER NUMEROUS OCCASION THE THE "COLLISION ASSIST PLUS" HAS ENGAGED INTERMITTENTLY W/O ANY REASONABLE OBSTACLE IN FRONT OF THE CAR WHEN IT IS IN MOTION. ABOUT A MONTH AGO, THE CAR GAVE MESSAGE "COLLISION ASSIST INOPERATIVE" AND I CAN EVEN GET THE CAR IN GEAR NOT WITH MULTIPLE RESTART. LAST WEEK I WENT OUT WITH MY WIFE AND THE CAR STOP ON THE BUSY STREET ON THE STOP AND GO TRAFFIC AND THE CAR DID "AUTO START STOP" WAS UNABLE TO RESTART AND IT DISENGAGE THE TRANSMISSION AND I HAD TO RESTART THE CAR MANUALLY AND REENGAGE THE TRANSMISSION. I HAD FILE COMPLAINT ABOUT INTERMITTENT "COLLISION ASSIST " CONDITION TO THE DEALER (HOUSE OF IMPORT, BUANA PARK, CA), THE SERVICE ADVISER SAID IT IS NORMAL FOR THE COLLISION ASSIST ACTING UP SOME TIME. I BELIEVE THERE ARE SOME SOFTWARE GREMLIN OR SOME OTHER ECU ISSUE NEED TO BE ADDRESS. IT S A SAFETY CONCERN TO KEEP DRIVING THIS CAN W/O ANY SOLUTION, I DID CONTACTED MBZ USA, THEY OFFER NO HELP NOR SOLUTION AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187329March 17, 2019
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
I WAS DRIVING MY 2015 MB GLA250 4MATIC [XXX] AND SUDDENLY 5 WARNING ALERTS POPPED ON THE DISPLAY AND THE RESPECTIVE SIGNALS TURNED ON THE DASHBOARD. THE 5 WARNINGS WERE: 4MATIC CURRENTLY UNAVAILABLE, INOPERATIVE ABS, PARKING BREAK, COLLISION PREVENTION ASSIST PLUS INOPERATIVE AND CHECK ENGINE. IN ADDITION, THE STEERING WHEEL BECAME HEAVY AT THE SAME TIME. I TURNED OFF THE CAR AND TURNED IT ON AGAIN AND AT THAT TIME ONLY THE CHECK ENGINE SIGNAL WAS ON. AS SOON AS I ACCELERATED THE CAR AND THE CAR CHANGED TO 2ND, ALL THE ORIGINAL LIGHTS AND WARNING TURNED ON AND THE STEERING WHEEL BECAME HEAVY. I AM SHARING THIS INFORMATION BECAUSE I'VE READ MULTIPLE SIMILAR COMPLAINTS ONLINE. THE WARRANTY OF THE CAR EXPIRED IN DECEMBER 2018 (3 MONTHS AGO) AND BACK IN NOVEMBER MY VEHICLE STAYED A COUPLE WEEKS IN GARAGE ISLA VERDE (PUERTO RICO) DUE TO PROBLEMS WITH TRANSMISSION. MY CAR HAS 18,000 MILES AND I FIND THESE TYPES OF ERRORS UNBEALIVABLE SINCE IT'S AN ALMOST NEW UNIT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182527February 26, 2019
ENGINE
I HAVE PROBLEMS WITH MY CAR WHEN IT'S IN "PARK" POSITION AND WHEN IT'S AT A RED LIGHT OR STOPPED. THE CAR WILL ACCELERATE SLOWLY WHEN IT'S AT A RED LIGHT OR WHEN TURNED ON IN PARK POSITION. I TOOK MY CAR TO MB IN DALLAS (10/18) BEFORE WARRANTY EXPIRED TO CHECK ON THE ENGINE AND THE CAMSHAFT RECALL. AFTER PICKING UP MY CAR, THE SAME DAY, MY CAR HAD THE SAME PROBLEM AND NOW IT HAS THE CHECK ENGINE LIGHT ON. I HAVE BEEN TAKING MY CAR TO THE DEALER ON AND OFF FOR THE LAST MONTHS TO GET THIS FIXED. IT'S ONLY 45K MILES AND I'VE NEVER HAD THIS PROBLEM WITH OTHER MERCEDES CARS I'VE HAD. IT IS NOW 02/19 AND THE CHECK ENGINE CAME ON AGAIN. I ASK MERCEDES TO SERIOUSLY CHECK ON THIS PROBLEM IT IS DANGEROUS TO BE AT A RED LIGHT THEN SUDDENLY FEEL THE CAR ACCELERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162549December 19, 2018
AIR BAGS, ELECTRICAL SYSTEM
I STARTED THE CAR AND I GOT A MESSAGE STATING THE RIGHT FRONT AIR BAG MALFUNCTIONED. THERE IS A SHORT. I TOOK THE CAR IN FOR REPAIR, THERE HAVE BEEN SEVERAL RECALLS ON THIS MODEL FOR THE AIR BAG, MINE IS NOT INCLUDED. THE AIR BAG HAS SHORTED OUT. THIS IS A HUGE SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128815September 11, 2018
ENGINE
WHILE DRIVING AND WITHOUT WARNING, THE CAR SHIFTED ITSELF INTO NEUTRAL AND DISPLAYED THE FOLLOWING ERROR MESSAGE: "TRANSMISSION MALFUNCTION STOP." I COASTED TO THE SIDE OF THE ROAD AND UPON STOPPING, THE FOLLOWING ERROR MESSAGE WAS DISPLAYED: "SERVICE REQUIRED DO NOT SHIFT GEARS VISIT DEALER." I TURNED THE CAR OFF, RESTARTED IT, AND IT DROVE WITHOUT INCIDENT. THIS HAS HAPPENED 5 DIFFERENT TIMES: ONCE ON A SUBURBAN ROAD, ONCE IN A PARKING GARAGE, AND THREE TIMES ON A CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099748June 7, 2018
AIR BAGS
MERCEDES BENZ GVA 250. CONSUMER WRITES IN REGARDS TO AIRBAGS BEING DEPLOYED UNEXPECTEDLY. *LD THE CONSUMER STATED THE AIR BAG DEPLOYED WHILE DRIVING CAUSING THE VEHICLE TO FLIP AND DRAGGED ON IT'S ROOF. THE CONSUMER SUFFERED MINOR SCRATCHES AND BRUISES, AS WELL AS A POSSIBLE MICRO CRACK IN A RIB. *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11098340May 28, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHEN VEHICLE IS PARKED IN A SPACE UNDER POWER LINES THE VEHICLE LOCKING SYSTEM DEACTIVATES AND THE VEHICLE WILL NOT LOCK. THE VEHICLE MUST BE MOVED TO A SPACE WHERE THERE NO POWER LINES ABOVE THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078579March 11, 2018
ENGINE
VEHICLE DRIVEN TO MERCEDES BENZ (MB) DEALER FOR PERFORMANCE PROBLEM. MB DIAGNOSIS PROBLEM AS ENGINE WATER DAMAGE. VEHICLE WAS NEVER SUBMERGED, NOR EXPOSED TO LARGE PUDDLE OF WATER. MB REPORTED ENGINE REPLACEMENT REQUIRED AS A RESULT OF WATER DAMAGE. NO ELECTRICAL OR WATER DAMAGE TO BODY REPORTED. MB TOOK NO RESPONSIBILITY FOR ENGINE REPLACEMENT ALTHOUGH THIS MODEL VEHICLE REPORTED HISTORY OF FIRE RISK IF ATTEMPTS TO RESTART AFTER DRIVING THROUGH WATER. VEHICLE MILEAGE APPROXIMATELY 25K. I HAVE PURCHASED FIVE MB SINCE 2002 WITH NO ISSUE UNTIL THIS MODEL GLA 250 2015 VEHICLE PURCHASED USED FROM DEALER IN 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073886February 20, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ GLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) BUT THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (KNOPF AUTOMOTIVE, 3401 LEHIGH ST, ALLENTOWN, PA 18103) AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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