Mercedes-Benz GLA-Class Complaints (2015)

101 consumer complaints on file.

#11522127May 15, 2023
UNKNOWN OR OTHER
Panoramic sunroof issue. I was driving on the highway 65 mph and opened my sunroof. As I tried to close the sunroof I heard a noise, like the sunroof was coming off the track. I was unable to close it. As I drove I felt like the sunroof could come off. I have an Appointment to have sunroof inspected. It does close.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520721May 6, 2023
UNKNOWN OR OTHER
Auto A button for echo you power on but it not work. My keep faulty if my door lock with auto it sometimes won’t open then a lock smith has to be call
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515499April 5, 2023
FUEL/PROPULSION SYSTEM
The factory fuel rubber inlet hose going to the high pressure fuel pump leaks in cold weather conditions. Multiple dealerships and online forums are aware of this fuel leak but a recall has not been issued to have the hose and clamp replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513403March 23, 2023
ENGINE, POWER TRAIN
The car had only 71,000 miles on it when it it had a crank no start situation that immobilized it and had to be towed. After diagnostics at two repair shops, it was determined that the exhaust camshaft was the cause. This model year car has a recall (Mercedes campaign 2015100009 and NHTSA campaign 15V662000) for the camshaft but not for the car's VIN. This failure should not occur in a car with this mileage. Had it suddenly stalled while driving, it could have resulted in a potential accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500892January 9, 2023
AIR BAGS, STRUCTURE:BODY, ELECTRICAL SYSTEM
Mercedes no longer supports the sos ( tel-aid) system, so this system no longer works...each time you start the car, the sos inoperative warning light is on, and it blocks other safety features ( speedometer etc..). You have to reset the light each time you get in the car. Without the support of the system there is no emergency alert theft tracking ,airbag deployment sent to MB etc etc. Mercedes no longer services this feature, and this is one of the reasons we bought this car. It's a tremendous safety concern. Even though there are dealer bulletins about this, there is no fix. All these cars should be purchased back by MB. I'm uncomfortable driving a car that could be involved in a collision, and the car not notifying MB, or the police
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500367January 5, 2023
ENGINE
The contact owns a 2015 Mercedes-Benz GLA250. The contact stated while driving at approximately 25 MPH, the vehicle lost motive power and stalled in the middle of the roadway. The contact stated there was an unknown message in RED displayed on the instrument panel. The contact stated that the vehicle restarted after several attempts and operated normally. The contact stated that the failure became more frequent. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499518December 30, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SERVICE BRAKES
Had an update on the software to control collision prevention on the car, and soon afterward it began to deploy at certain spots without any other car in front for at least 50 feet. Took it back to the M-B Seattle dealer and after 4 weeks of investigation, I was told that the matter is exterior to the car and that the car performs as intended. T still drive the car and it still gives me warnings of impending to engage the collision detection braking system. I don't feel very comfortable driving it in the city.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494711November 23, 2022
UNKNOWN OR OTHER
Rear camera stopped working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492588November 7, 2022
ELECTRICAL SYSTEM
A driver in my household was driving at normal speeds and smelled smoke in the cabin. She pulled over immediately to the nearest gas station. In that short time, there were FLAMES coming from the center console area. She ran inside to get employees with fire extinguisher. The fire was put out and police/fire department were called. The car was un-drivable, and my insurance declared it as a total loss (it would cost more to repair than the current blue book value). I had a similar problem previously with a Mercedes 2014 CLA250. That was a smaller fire, but melted the console area. I will be submitting a report for that one as well, even though it happened several years ago. After that incident we went back and forth with MB corporate and ultimately took it to dealer and ended up trading in for this one. Both fires were electrical fires from wires underneath the center console.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11491538October 30, 2022
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
Panoramic sunroof slider shoes failing, being cracked and stuck in the railing, causing a sunroof malfunction. The main concern of danger is that during closing the sunroof, with a lack of support glass bangs down coming in contact with some metal parts, risk of being shattered and cause injury to passengers. In my specific car, somehow all 4 shoe sliders failed on a car with less than 50,000 miles. While researching, the issue is raised by many other owners and appears to be a wide spread systemic flaw. https://www.glaowners.com/threads/shoe-on-rail-of-panoramic-sunroof-broke.26716/page-5
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487464October 1, 2022
ELECTRICAL SYSTEM, ENGINE
When I went to start my vehicle it did not turn on. The lights weren’t on and we had the battery and alternator checked out and they were fine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482597September 2, 2022
POWER TRAIN, VEHICLE SPEED CONTROL
Upon start, got a "reverse not possible" warning. Tried to drive home, but shifting was very erratic and car slowed dramatically between shifts. On several occasions, cars behind me had to swerve to avoid me. And, if I would have had to reverse out of danger, I would have been in serious trouble. After too many close calls, I stopped to arrange a tow. When I returned to the car to move it, the problem went away. I am afraid to put my family in this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471357June 28, 2022
VISIBILITY/WIPER, STRUCTURE:BODY
2015 AMG GLA-45. Sunroof violently broke, opening from front (normal is back) and sticking up 3-4 inches. Luckily this happened in our garage not moving, while simply pushing Close Sunroof button. If this had happened on the highway, it could have ripped off and killed somebody. Dealer says common problem, as soon as I brought the car in they said “sunroof warranty job” but the car is actually out of warranty. MB Natick Mass dealer is charging $3000 to replace motor, track, hinges, wind deflector. Can’t be closed manually even by dealer so car useless for two weeks while waiting for MB Corporate to review case for recall or complimentary repair due to liability. Today they refused to cover the repair cost or add car to recall list. NHTSA should know this car has ~26,000 miles on it and we’ve only opened/closed the sunroof perhaps ten times since buying it new. The sunroof assembly is obviously defective from the factory and was a “timebomb.” If it broke on the highway, lifting up from the front, it could have flown off and caused an accident and/or killed somebody behind us. Scary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459630April 5, 2022
UNKNOWN OR OTHER
Plastic shoes broke on moonroof causing moonroof to be inoperable. Shoes are very fragile and difficult to replace. Many users have this problem. Broken shoes do not allow car to be driven with moonroof open as roof may fly upward and detach from vehicle. Moonroof lubrication is supposed to be part of maintenance schedule, which I have religiously adhered to, but dealership either ignored this maintenance step, or shoes broke anyway. Very expensive repair requires dropping of headliner. Please issue a safety recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457230March 18, 2022
TIRES
The contact owns a 2015 Mercedes-Benz GLA250. The contact stated that while the vehicle was parked, there was a loud explosion and she noticed that the front passenger’s side tire had exploded, causing the front passenger’s side headlamp to fracture. The contact stated that she was unsure if the failure was due to a defective tire or if an unknown object had caused the tire to explode. The vehicle was towed to a dealer but was not yet diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454683March 1, 2022
STRUCTURE:BODY, VISIBILITY/WIPER
Sunroof shoes have deteriorated and panoramic roof has become loose off the rails. This is a highly disturbing erosion putting drivers and other vehicles on the road in danger. I have found hundreds of reported cases of the same issue with no recall in place.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446121January 4, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2015 Mercedes-Benz GLA250. The contact stated that while driving at 60 MPH, she heard an abnormal gunshot-like sound coming from the vehicle. There was no warning light illuminated. The contact then heard glass cracking and realized that the panoramic sunroof had shattered without incident. The contact was able to drive home despite the failure. The contact then contacted the dealer and was informed that there were no recalls on the vehicle. The manufacturer was also notified of the failure and informed her that a claim would be filed. The vehicle had yet to be repaired. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430060August 22, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I was driving and my car randomly changed to neutral on the highway in traffic. I could not changed the gear and was almost hit by several cars that swirved around me. There is a recall for the 2019 version of the car for this very same issue but it exists in all years prior and Mercedes has not addressed it. This is happening to many of us and is being reported at glaowners.com
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424980July 15, 2021
UNKNOWN OR OTHER
The panoramic sunroof came off the rail and popped up almost detaching from the vehicle!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416606May 14, 2021
FORWARD COLLISION AVOIDANCE: WARNINGS, POWER TRAIN
THE VEHICLE SLIPS INTO NEUTRAL AND SAYS 4 MATIC NOT AVAILABLE. I HAVE TO COAST TO A STOP AND THEN SHUTOFF THE VEHICLE, TURN IT OFF AND THEN RESTART IT. ALSO THE FORWARD COLLISION WARNING ALERTS WHEN I PASS UNDERNEATH A LARGE METAL FREEWAY SIGNAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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