Mercedes-Benz CLA-Class Complaints (2014)

195 consumer complaints on file.

#10712155April 22, 2015
ENGINE AND ENGINE COOLING
INOPERABLE MESSAGE FLASHED ON THE DASH AS I LOST ALL ACCELERATION POWER. WAS ALMOST REAR ENDED BY A SEMI, BUT WAS ABLE TO PULL OVER TO THE SIDE OF THE INTERSTATE. LUCKILY I WAS NOT IN HEAVY TRAFFIC AT THE TIME AND DIDN'T GET HIT. THIS HAS HAPPENED 3 TIMES NOW AND I AM STILL WAITING FOR MB TO GET BACK TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705233April 12, 2015
ENGINE, VEHICLE SPEED CONTROL
ACCELERATING FROM AN INTERSECTION AFTER THE LIGHT TURNED GREEN, THE ENGINE BEGAN CHUGGING AND THUMPING. THE CHECK ENGINE LIGHT CAME ON IMMEDIATELY AND THE ECO LIGHT STARTED FLASHING . THE ENGINE STALLED SEVERAL TIMES. WE DROVE STRAIGHT TO THE DEALERSHIP WITH THE CAR. AT EVERY INTERSECTION WITH A RED LIGHT, IT SEEMED AS THOUGH THE CAR WOULD STALL AGAIN. WE DID MAKE IT TO THE DEALERSHIP. THEY KEPT IT FOR THREE DAYS, AND DETERMINED THAT IT WAS A DEFECTIVE MANIFOLD PRESSURE SENSOR. THIS IS THE SECOND TIME THE MANIFOLD PRESSURE SENSOR HAS HAD TO BE REPLACED. IN THE FIRST EPISODE ON OCTOBER 9TH, 2014, THE CAR DIED COMPLETELY AND THE MESSAGE "INOPERABLE" APPEARED IN THE MESSAGE SCREEN. THE CAR HAD TO BE TOWED IN THAT TIME. BOTH INSTANCES REQUIRED REPLACEMENT OF THE SAME SENSOR AND AN UPDATE TO THE SOFTWARE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705234April 12, 2015
ENGINE
WAS DRIVING DOWN THE ROAD, THE CAR STARTED HESITATING, AND LURCHING REPEATEDLY. I WAS JUST ABLE TO PULL INTO A PARKING LOT OFF OF THE BUSY STREET THAT I HAD BEEN DRIVING ON. ONCE IN THE PARKING LOT THE ENGINE TOTALLY DIED AND A MESSAGE OF "INOPERABLE" APPEARED ON THE MESSAGE SCREEN. THIS REQUIRED TOWING OF THE CAR TO THE DEALERSHIP. IT WAS DETERMINED THAT THE INTAKE MANIFOLD PRESSURE SENSOR WAS FAULTY AS WELL AS THE CRANKSHAFT POSITION SENSOR WAS FAULTY. ELECTRICAL INVESTIGATION REVEALED THAT A GROUND STUD ON THE CHASSIS WAS PAINTED OVER AND NOT MAKING CONTACT. UPDATE OF SOFTWARE, CLEANING OF CONTACTS, AND REPLACEMENT OF SENSORS RESULTED IN SMOOTH RUNNING ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705066April 10, 2015
ENGINE AND ENGINE COOLING
VEHICLE SUDDENLY LOST POWER WHILE DRIVING AT APPROXIMATELY 30 MPH. ONLY ABLE TO ACCELERATE VERY SLOWLY. MESSAGES "INOPERATIVE SEE OPERATOR'S MANUAL" AND "PRE-SAFE FUNCTIONS LIMITED" DISPLAYED. IT IS UNSAFE THAT CAR SUDDENLY DECELERATES WITHOUT WARNING TO SURROUNDING DRIVERS. THIS HAS HAPPENED ON TWO SEPARATE OCCASIONS A FEW DAYS APART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702321March 28, 2015
VEHICLE SPEED CONTROL
CAR INABILITY TO,ACCELERATE PRE SAFE LIGHTS COME ON AND CHECK ENGINE LIGHT COME ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701080March 23, 2015
ENGINE
TL*THE CONTACT OWNS A 2014 MERCEDES BENZ CLA250. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE ENGINE STALLED AND THE CHECK EMERGENCY WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED.THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 4,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700715March 20, 2015
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
THE CAR SHOWED "PRE-SAFE UNAVAILABLE" AND SHOWED THAT THE STABILITY CONTROL OFF LIGHT ON THE DASH. IT WENT INTO "LIMP" MODE JUST BEFORE A DANGEROUS Y SHAPED INTERSECTION WHERE I WAS TURNING TO THE LEFT LEG OF THE Y AND THE ONCOMING TRAFFIC WAS FROM THE RIGHT SIDE OF THE Y. THE CAR WAS ALMOST TOTALLY UNRESPONSIVE TO THROTTLE INPUTS, AND AS I HAD TO SLOW DOWN TO SEE DOWN THE HILL TO THE RIGHT SIDE OF THE Y, ACCELERATION ACROSS THE INTERSECTION WAS LESS THAN NORMAL WALKING SPEED. LUCKILY, THERE WAS NO TRAFFIC COMING TO THE RIGHT OR BEHIND ME. DEALER WAS UNABLE TO FIND THE CAUSE. I TRADED THE CAR IN FOR THE NEXT YEAR MODEL DUE TO FEELING UNSAFE DRIVING IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695226March 18, 2015
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
I LEASE A 2014 MERCEDES BENZ CLA250. WHILE DRIVING AT 70 MPH, THE ENGINE STALLED AS THE MESSAGE BOARD DISPLAYED INOPERATIVE PRE SAFE FUNCTIONS LIMITED SEE OWNERS MANUAL. ADDITIONALLY, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1600. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693011March 9, 2015
ENGINE
TL*THE CONTACT OWNS A 2014 MERCEDES CLA250. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE LOST POWER AS THE ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 17,515.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692809March 8, 2015
VEHICLE SPEED CONTROL, ENGINE, ELECTRICAL SYSTEM
I WAS DRIVING ON A BUSY SURFACE STREET IN LOS ANGELES WHEN MY CAR LOST ALL ACCELERATION AND THE MESSAGE POPPED UP, "INOPERABLE, SEE MANUAL". I TRIED TO PUSH THE GAS PEDAL TO QUICKLY MOVE OVER TO THE RIGHT LANE WHERE I COULD PUT ON MY HAZARD LIGHTS BUT I COULD NOT ACCELERATE. I TURNED OFF THE CAR QUICKLY AND STARTED IT AGAIN AND IT WENT BACK TO WORKING FOR NOW. I AM TERRIFIED FOR THIS TO HAPPEN AGAIN, ESPECIALLY BECAUSE IF IT HAPPENED ON A LOS ANGELES FREEWAY, I COULD EASILY BE KILLED. I AM 8 MONTHS PREGNANT AND FEAR FOR MY SAFETY AND THE SAFETY OF MY CHILD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692187March 4, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 MERCEDES BENZ CLA250. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE VEHICLE STALLED AFTER THE INOPERATIVE MODE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690263February 24, 2015
ENGINE
I WAS DRIVING ON THE INTERSTATE THE CAR LOST ALL POWER. ON THE DASH BOARD IT READ INOPERATIVE SEE MANUAL. THE CAN WOULD NOT MOVE. I ALMOST GOT KILL IN THE TRAFFIC. ON 02/23/2015 I WAS DRIVING ON THE INTERSTATE AGAIN THE SAME THING HAPPEN AGAIN. EACH TIME I TOOK THE CAR TO THE DEALER. I AM AFRAID TO DRIVE THIS CAR BECAUSE IT IS VERY DANGEROUS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679738January 29, 2015
ENGINE
TL*THE CONTACT OWNS A 2014 MERCEDES BENZ CLA250. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE ENGINE STALLED AS THE MESSAGE BOARD DISPLAYED INOPERATIVE PRE SAFE FUNCTIONS LIMITED SEE OWNERS MANUAL. ADDITIONALLY, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679504January 28, 2015
ENGINE
I AM APPROXIMATE ON THE DATE WITHOUT GOING BACK TO SERVICE FILES. THE CAR WAS NEW TO ME AT THE END OF JANUARY 2014. THEN IN MID-MARCH, A COUPLE OF THING WERE HAPPENING. THE CRASH AVOIDANCE ALARM WOULD GO OFF FOR NO APPARENT REASON. THEN, INSIDE OF A COUPLE OF WEEKS THE CAR LOST ALL ABILITY TO ACCELERATE. FIRST TIME I WAS IN THE MIDDLE OF AN INTERSECTION. THE OTHER TWO TIMES, OPEN ROAD, IN EARLY MORNING SO LUCKILY LITTLE TRAFFIC. IN ALL 3 CASES OF THE ACCELERATION LOSS, I WAS ABLE TO COAST TO THE SHOULDER. IT IS NOT AS IF IS A DRIVE TRAIN ISSUE...IF YOU PRESS ON THE GAS AS YOU ARE COASTING, THE ENGINE IS JUST IDLE. DOES NOT REV. ONCE STOPPED COMPLETELY AND RESTARTED, EVERYTHING WAS FINE. THE DASH WARNINGS THAT CAME UP WERE "INOPERATIVE. SEE OWNER'S MANUAL" (NO LIE?!) AND THEN "PRESAFE FUNCTIONS LIMITED. SEE OWNERS MANUAL." CONDITIONS WERE CLEAR IN ALL CASES. SPEED AT THE TIME OF INCIDENTS, ONCE 15 MPH, TWICE AROUND 40 MPH. I TOOK THE CAR TO THE DEALERSHIP. THEY HAD FOR 2+ WEEKS AND THE ISSUE WOULD NOT REPLICATE ITSELF. WHEN I PICKED UP, I WAS TOLD THERE WAS AN "UPDATE" THAT WAS DONE AND MAYBE THAT WOULD PREVENT IT FROM HAPPENING AGAIN. IT DID . . .UNTIL TWO WEEKS AGO. FAST FORWARD TO JANUARY 2015. THE SAME THING HAS OCCURRED 3 TIMES IN TWO WEEKS. TWO TIMES INSIDE OF 15 MINUTES IN ONE CASE. ONCE IN A VERY RISKY MERGING TRAFFIC SITUATION. I AM WRITING THIS ON THE DAY THAT THE LAST TWO INCIDENTS TOOK PLACE. TAKING THE CAR IN TONIGHT. I REALLY DON'T WANT THE CAR BACK UNTIL I KNOW IT IS FIXED OR THEY JUST REPLACE IT. I FIND IT VERY ODD THAT THIS HAS NOT OCCURRED FOR APPROX. 6 MONTHS NOW A RASH OF THE INCIDENTS. I AM SO THANKFUL THIS HAS NEVER OCCURRED IN HEAVY TRAFFIC. I'M GUN SHY NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678770January 25, 2015
STEERING
WHILE DRIVING ON THE HIGHWAY WITHOUT NOTICE MY CAR COMPLETELY SHUT OFF. SEVERAL NOTIFICATIONS APPEAR ON THE DASH SCREEN "INOPERABLE SEE OWNERS MANUAL" THIS IS THE 2ND TIME IN TWO DAYS WHERE THIS SAME DANGEROUS LIFE THREATENING ISSUE OCCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678269January 22, 2015
ELECTRONIC STABILITY CONTROL (ESC)
TL*THE CONTACT OWNS A 2014 MERCEDES BENZ CLA 250. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE ESP AND PRE-SAFE FUNCTION WARNING LIGHTS ILLUMINATED AS THE VEHICLE DECELERATED. THE ACCELERATOR FAILED TO RESPOND. THE CONTACT HAD TO MANEUVER TO THE SIDE OF THE ROAD AND AFTER APPROXIMATELY 10 MINUTES THE VEHICLE RESTARTED NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE FRONT RADAR SENSOR WAS DAMAGED AND NEEDED REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 13,334.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676575January 20, 2015
STEERING, ENGINE, EQUIPMENT ADAPTIVE/MOBILITY
PURCHASE MY 2014 CLA 250 IN JANUARY 2014 FOR MY DAUGHTER. IN MAY MY DAUGHTER CALL AND SAID THE CAR JUST STOPPED RUNNING WHILE SHE WAS DRIVING IT. DIDN'T REALLY THINK ANYTHING OF IT BECAUSE SHE WAS A NEW DRIVER. ABOUT 3 WEEKS LATER SHE SAID IT DID THE SAME THING. AGAIN IN OCTOBER 2014 I WAS DRIVING THE CAR. DRIVING ABOUT 40MPH AND THE CAR JUST STOP MOVING. A MESSAGE OF INOPERATIVE CAME THE SCREEN. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD. THE STEERING WAS VERY HARD TO TURN AND NOTHING WOULD WORK EXCEPT FOR THE BRAKES. IF YOU TURN THE CAR OFF AND START IT AGAIN THE CAR WILL START WORKING AGAIN. PUT THE CAR INTO THE SHOP. THEY SAID IT WAS A COMPUTER UPDATE. MERCEDES DEALER UPDATED THE SYSTEM. AS THEY WERE DRIVING THE CAR BACK TO ME THE SAME THING HAPPENED. SO THEY TOOK IT BACK TO THE DEALER KEPT IF A WEEK AND SAID THEY FIXED THE PROBLEM. THREE MONTHS LATER EXACTLY 1 YEAR HAVING THE CAR. MY DAUGHTER WAS DRIVING TO SCHOOL AND IT STOP RUNNING AGAIN AND THIS TIME THE TIRE LIGHTS CAME ON. SO I PICKED THE CAR UP FROM SCHOOL AND ON THE WAY HOME THE CAR STOP RUNNING AGAIN RECEIVED THE SAME MESSAGE AS ALWAYS THE CAR IS INOPERATIVE. THIS HAS HAPPENED IN ONE YEAR OF OWNING THE CAR 6 TIMES. THIS IS VERY DANGEROUS. I DO NOT ADVISE ANYONE TO PURCHASE THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676215January 17, 2015
VISIBILITY:REARVIEW MIRRORS/DEVICES
RECEIVED THE CAR NEW IN NOVEMBER 2013 AND IMMEDIATELY REPORTED THAT THE DRIVERS SIDE VIEW MIRROR WOULD NOT ADJUST TO THE LEFT ENOUGH TO ADEQUATELY SEE VEHICLES IN THE LEFT LANE. THE BLIND SPOT WAS THE LARGEST I HAVE EVER SEEN ON ANY VEHICLE THAT I HAVE DRIVEN. IT WOULD ADJUST TO THE RIGHT FAR ENOUGH TO SEE THE FRONT SEATS INSIDE THE CAR BUT WOULD NOT ADJUST ENOUGH TO THE LEFT TO ADEQUATELY SEE THE LEFT LANE NEXT TO THE CAR. THE VIEW WAS OF THE SIDE OF MY CAR AND A LITTLE OF THE LEFT LANE. IN THE FIRST TWO WEEKS OF DRIVING I ALMOST HAD TWO ACCIDENTS WHEN CHANGING LANES ON A HIGHWAY. I NOW HAVE TO COMPLETELY TURN MY HEAD AND LOOK OUT THE BACK SEAT SIDE WINDOW TO SEE IF THERE IS ANOTHER VEHICLE THERE BEFORE CHANGING LANES. THE DEALERSHIP HAS WORKED WITH MERCEDES AND CHANGED THE MIRROR AND THE MIRROR MOTOR TO TRY TO CORRECT THIS BUT IT HAS NOT. THEY TOLD ME IN JUNE THAT MERCEDES WAS ADDRESSING THE ISSUE FOR THE 2015 MODEL AND THAT I WOULD GET A NEW 2015 MIRROR WHEN AVAILABLE. THEY INSTALLED THE NEW 2015 MIRROR IN DECEMBER BUT IT IS EXACTLY THE SAME AS THE 2014 MIRROR. THIS IS A BIG SAFETY ISSUE IN THAT THE VIEW FROM THE SIDE VIEW MIRROR IS NOT MUCH BETTER THEN THE REAR VIEW MIRROR. THERE ARE MANY COMPLAINTS ABOUT THIS ON THE MERCEDES BENZ BLOG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672821January 15, 2015
ELECTRICAL SYSTEM
SUMMARY: PRE-SAFE FUNCTION LIMITED MESSAGE AND ESP LIGHTS APPEARED ON THE DASH AND MY CAR STOPPED IN THE MIDDLE OF THE HIGHWAY. ALMOST GOT TAKEN OUT BY AN 18 WHEELER. I TRIED HARD TO MOVE OVER TO THE SHOULDER. I TURNED OFF THE CAR AND TURNED IT BACK ON. IT WORKED AFTER THAT. THEN IT HAPPENED 40 MINUTES LATER. VERY BIG SAFETY ISSUES WITH THIS CAR. THIS HAPPENED 5 TIMES IN 5 DAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671213January 9, 2015
VEHICLE SPEED CONTROL, POWER TRAIN, ENGINE
THE PRE SAFE MODE HAS HAPPENED 5 TIMES ON MY CLA 250 SINCE I BOUGHT THE CAR LAST JANUARY. I THINK THE PRE SAFE MODE IS NOT SAFE AT ALL. ALL OF A SUDDEN, THE CAR JUST LOST POWER, NO ANY FEEDBACK WHEN I STEPPED THE GAS PEDAL, THE BEST THING IS THE BRAKE STILL WORKED. AFTER RESTARTING THE CAR, THE CAR WENT WELL BUT THE ENGINE LIGHT WAS ON. HOWEVER, AFTER TWO DAYS, THE ENGINE LIGHT WAS OFF SO I DIDN'T EVEN HAVE A CHANCE TO SHOW TO THE DEALER. IT'S VERY DANGEROUS TO DRIVE THIS CAR ON HIGH WAY, ESPECIALLY IN TRAFFIC JAM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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