Mercedes-Benz CLA-Class Complaints (2016)

68 consumer complaints on file.

#11564262January 8, 2024
STRUCTURE:BODY, UNKNOWN OR OTHER
There is a service recall campaign for my model car but dealer/mercedes usa doesn't have the recall linking my car to it from my VIN. Campaign number is P-RC-2021070010. It is to replace the front stationary sunroof panel because it may not have been bonded correctly and could fly off and hit someone. My vehicle did have this same part rattle in 2017 during a cross-country trip.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538907August 16, 2023
FUEL/PROPULSION SYSTEM
Subject: Urgent Safety Concern Regarding Recall Campaign #2022030003 for 2016 CLA250 VIN# xxx Date: August 16, 2023 To Whom It May Concern, I am writing to express my deep concern and dissatisfaction regarding a recent incident involving my 2016 CLA250, VIN# xxx, which has raised serious safety issues for both myself and my passengers. Between July 15, 2023, and August 14, 2023, I experienced a distressing loss of power while commuting to work. The incident occurred while I was traveling in the high-speed lane on the highway, almost resulting in a major accident that could have led to severe injuries or even loss of life. During this period, the check engine light on my vehicle illuminated and subsequently turned off. Fearing for our safety, I promptly sought a vehicle diagnostic assessment at the Firestone Service center on August 15, 2023. The diagnostic codes returned indicated a "Fuel/Rail Low Power" issue. To my dismay, I learned that a recall (Campaign #2022030003) had been issued by the manufacturer for the exact problem I encountered. With this information in hand, I diligently contacted the local Mercedes dealership to address the recall. However, I was informed that my vehicle's VIN# was not included in the recall list. This contradicts the diagnostic assessment carried out by Firestone, which clearly indicated the need for intervention due to the "Fuel/Rail Low Power" issue. Given the alarming circumstances and the potential risks associated with this safety concern, I implore you to investigate and rectify this situation promptly. It is evident from the diagnostic results obtained from Firestone that my 2016 CLA VIN# xxx should be included in the recall list to ensure the safety of all occupants. I trust that the National Highway Traffic Safety Administration (NHTSA) plays a pivotal role in safeguarding the well-being of motorists and passengers across the nation. I kindly request your urgent attention to this matter to prevent any further incide
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533011July 18, 2023
AIR BAGS
May 3, 2023 - I had pulled back into my driveway approximately at 8:45 AM after leaving a couple of minutes before to run errands. I turned the car off and went inside of my house for less than five minutes. I got back into my car, started the vehicle and the airbag exploded unexpectedly while I was in my driveway. Of course, I was shocked and confused as to what had happened. My husband was inside the house and came out to check on me. I received surface burns on both of my forearms, my left pinky finger was bent in an unnatural position and part of my left pinky fingernail was missing. It was a true blessing that I was in my driveway and not driving on the open road. I went to the doctor a few hours later to get checked out, where it was confirmed by x-rays that I had fractured my left pinky finger, which made it very difficult to do my job. I was traumatized from this incident to say the least. My car sat at the end of my driveway in the same place where the airbag deployed until May 10th. May 9, 2023 - I made my first call to Mercedez Benz USA Care to report what had happened with my Mercedes 2016 CLA250 the previous week and for them to advise me as to what I shoud do. I was advised by MBUSA care representative to have my car towed to an authorized Mercedes Benz Dealership in Kansas City. Because of the late hour of the business day, I decided to have the car towed to the dealership the next day. May 10, 2023 - The vehicle was towed to an authorized Mercedes dealer, Aristocrat Motors in Kansas City. From what I've been told, my vehicle was inspected some time during the last half of June. Because this is considered a legal matter by MBUSA, I have not received any further communication from them. My car has been in "lock down" at the dealership since in was towed there on May 10th. I have reached out to the referral manager at MBUSA on countless occasions via both telephone and email. We have made three car payments and have no car to drive.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11510797March 8, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2016 Mercedes-Benz CLA250. The contact stated that while driving at approximately 70 MPH, the vehicle made an abnormal sound. The contact noticed that the moonroof had fractured in half and then detached. The contact related the failure to NHTSA Campaign Number: 21V197000 (Structure). The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509389February 27, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Inside the car smells gas either idle or running. Dashboard lights flactuate and sometimes the gas gage doesn't show how much fuel you have left. Command system shuts off after 3 mins even the engine is on. But mainly, the gas smell in the car. Have trouble breathing at times and I don't haveany underlying condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509401February 27, 2023
FUEL SYSTEM, GASOLINE
The contact owned a 2016 Mercedes-Benz CLA250. The contact stated that while idling or driving at various speeds, she noticed a fuel odor throughout the vehicle. The fuel warning light illuminated indicating low fuel level. The ABS warning light was intermittently illuminated. Additionally, the contact stated that after refueling the vehicle, the fuel gauge remained on empty. The vehicle was not diagnosed or repaired. The dealer was notified of the failure and an appointment was scheduled. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500389January 5, 2023
UNKNOWN OR OTHER
P052E: Positive Crankcase Ventilation Regulator Valve Performance. It is available for inspection upon request. It was a problem that was confirmed by two independent service centers. It first appeared at around 30k miles, then the engine light disappeared. At around 40k, it starts to intermittently appears and disappears, most of the time the engine light was off, my mechanics checked at it, said it was not uncommon to see this problem with Mercedes and said it won't affect driving. At around 50k it starts to appear more often, still intermittently. I got a second opinion with another mechanics, was told again that he saw this happening commonly with Mercedes. Crankcase alone cannot be replaced, I'll need to replace the whole thing which part cost 750+, with 1200+ labor at an independent service center, and the local mercedes dealer quote double the price.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486543September 26, 2022
UNKNOWN OR OTHER
I was driving on the street and lost power, I looked down and saw a red transmission message and noticed that my vehicle was in neutral. I hurried, and stepped on the break and put my car in drive. I drove 5 minutes to my destination. A few hours later, as I was leaving my destination, my car did the same thing. I lost power, the red transmission light popped up and my car was in neutral. I noticed it once a few months ago and thought it was minor. As I reflect, I have had a few instances where I was driving and my acceleration was off. I took the streets to the mechanic today and they stated that they could not find anything wrong with the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465309May 19, 2022
POWER TRAIN
Got a check engine light at 72,047 miles. Looked up the code at autozone and it is a P052E. After googling this code, discovered this is an EXTREMELY common issue with 2015 & 2016 c and cla class mercedes. (see here https://mbworld.org/forums/c-class-w205/739851-check-engine-code-p052e-2.html). This is a ventilation issue with the Positive Crankcase Ventilation Regulator Valve Performance. This is a VERY expensive fix despite seemingly being a VERY common issue at this mileage for these cars. This seems to be a defective part that Mercedes installed at the factory as no one ever gets this message after having their original valve replaced. Without the fix, this will cause oil to become sludgy and perhaps cause engine to seize or smoke.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455477March 7, 2022
ENGINE
Code: 052E71 - Valve for crankcase ventilation has a malfunction or block. This car has 48, 182 miles and is requiring $2000 worth of repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454305February 26, 2022
STRUCTURE:BODY, UNKNOWN OR OTHER
The panoramic sunroof failed to close after it was opened. I attempted to close the sunroof after use and it stayed open. This is concerning as debris could have flown into the car and impaired operation. Another concern is the short-circuiting/fire risk of the internal wiring and components in the event of rain. We took the car to the dealership where an associate told us that this is a common problem with CLA class cars. This was the only inspection of the car thus far. There were no messages or warnings prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453234February 21, 2022
SEATS
There appears to have been a malfunction with the seat warmer that resulted in a fire.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11439345November 4, 2021
UNKNOWN OR OTHER
My radio completely turned off & the whole colonization system is shut down. I cannot control anything like changing the time or lights in my car & I have no working screen. The screen is completely black & nothing turns on or works. It randomly turned off one day & hasn’t come back on. I took it to the dealership & they want me to pay $2,500 to get it fixed. I did not cause this issue, the car itself caused this. I do not think I should have to pay for something I did not cause.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424972July 15, 2021
STRUCTURE
The contact owns a 2016 Mercedes-Benz CLA250. The contact received notification of NHTSA Campaign Number: 21V197000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact contacted the dealer but was informed by the dealer that parts were not yet available for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421996June 23, 2021
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:GEARS
The contact owns a 2016 Mercedes Benz CLA 250. The contact stated that the gear shifter failed. The contact stated that the gear shifted into neutral independently when driving at low speeds. The contact was able to switch the gear back into drive when the failure occurred. The vehicle was taken to the dealer. The dealer performed a diagnostic; however, the contact did not have the information on the diagnostic result. The vehicle was not repaired. The manufacturer was contacted. The VIN was not available. The failure mileage was. 65,828.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420467June 10, 2021
STRUCTURE:BODY
We received a recall notice advising that the stationary roof panel located between the windshield and sunroof was not bonded correctly and could full detach from the vehicle. while driving on the freeway I heard a wind noise coming from the roof and then without warning the roof panel flew off the vehicle onto the freeway lanes. The piece was not recovered due to the danger of stopping on freeway. This posed an immediate safety threat to us and other drivers. When I contacted Mercedes (both local dealer and MBUSA) I was told they would not honor the recall since it is still in pending not open. Nowhere is a time frame listed on recall and I did confirm with local MB they have the parts needed to replace this piece. MB only option was we have to pay for the repair (apprx $1500-1900) and "possibly" receive a reimbursement. The letter specifically states free of charge to complete this recall. I was given a possible time the recall goes to open in Aug or Oct, but no guaranty. As of now my vehicle has an open roof section.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418261May 24, 2021
AIR BAGS
I was involved in an accident and hit on the drivers side front and back door. I thought it was weird the airbags did not deploy. I had over $100k in medical bills and still require another surgery.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11418331May 24, 2021
ENGINE, UNKNOWN OR OTHER
Automatic start /stop failed on highway car would not move, almost caused an accident. This has been repaired twice and now it has happened again. CLIENT STATES VEHICLE CUTS OFF AT IDLE Cause: . Correction: 540650 ON-BOARD POWER SUPPLY VOLTAGE MAINTAIN (WHEN CHECKING/ TESTING AND TROUBLESHOOTING) Tech Number: 20 Labor Type: WNC8 541011 PERFORM QUICK TEST Tech Number: 20 Labor Type: WNC8 275002 REPLACE ELECTROHYDRAULIC CONTROLLER UNIT OF DUAL-CLUTCHTRANSMISSION Tech Number: 20 Labor Type: WNC8 272388 REPLACE CONTROL UNIT OF DUAL- CLUTCH TRANSMISSION (ELECTROHYDRAULIC CONTROLLER UNIT REMOVED) ON VEH. WITH Tech Number: 20 Labor Type: WNC8 540991 PROGRAM AND CODE CONTROL UNIT .................... (AFTER QUICK TEST) Tech Number: 20 Labor Type: WNC8 271254 CHECK/CORRECT OIL LEVEL OF DUAL-CLUTCH TRANSMISSION (AFTER LEAK TEST) Tech Number: 20 Labor Type: WNC8 271048 ADAPTATION PERFORM (AFTER REPAIRS)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399896March 9, 2021
FORWARD COLLISION AVOIDANCE: WARNINGS
SOFTWARE ERROR ON 2016 MERCEDES UNDER CPO WARRANTY. DEALER AND CALL TO CORPORATE OFFICE. WOULD NOT FIX UNDER WARRANTY. SAFETY SYSTEM FAILURE DUE TO SOFTWARE AND WOULD NOT FIX DUE TO SOFTWARE PROBLEMS. VEHICLE HAS BEEN MAINTAINED AND HAS 40,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390562January 28, 2021
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
WHILE MERGING ONTO THE FREEWAY ON 1/22/2021 THE CAR'S DASHBOARD DISPLAYED "COLLISION PREVENTION ASSIST PLUS INOPERATIVE " AND THE CHECK ENGINE LIGHT COME ON. WHEN THIS HAPPENED, IT PREVENTED ME FROM ACCELERATING THE CAR BY PUSHING ONTO THE GAS PEDAL. THIS CAUSED THE CAR FROM BEHIND TO ALMOST REAR ENDED BY CAR. I WAS ABLE TO DRIVE ONTO THE SHOULDER OF THE FREEWAY AND EXIT THE FREEWAY. I HAVE TAKEN THIS CAR TO THE MERCEDES DEALERSHIP FOR REPAIR BUT IT IS AN ONGOING ISSUE EVEN AFTER VARIOUS PARTS HAVE BEEN REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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