Mercedes-Benz CLA-Class Complaints (2015)

64 consumer complaints on file.

#11486576September 27, 2022
STRUCTURE:BODY
On May 10th while driving on I-35 Texas highway, the panoramic sunroof of our 2015 Mercedes Benz CLA 250 shattered the whole panoramic sunroof, my daughter describes as some shot at the car. there was particles of glass on the driver side and passenger, very dangerous situation. She pulled over into a gas station and noticed there were pieces of glass shattered all over the interior some. The second incident happed about 2 weeks ago on the recalled part, while driving the panoramic sunroof stationary roof panel located between the windshield and the panoramic sunroof part came off while driving and hit the behind, luckily no one was harmed during the incident. I took the recalled letter to the local Mercedes in San Antonio refusing to fix the recalled part and apparently the part is not available and there is no date as to when is going to be available, in the meanwhile we can't drive the car. Also it took almost 4 months to replace the panoramic roof, I will file another complaint about the panoramic roof, apparently this is a common thing with this model CLA250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486578September 27, 2022
STRUCTURE:BODY, UNKNOWN OR OTHER
On May 10th while driving on I-35 Texas highway, San Antonio Texas, the panoramic sunroof of our 2015 Mercedes Benz CLA 250 completely shattered while wife driving and daughter as a passenger, they heard a big bang and suddenly pieces of shattered glass fell all over the interior some of the glass hitting my wife and daughter in the face, they immediately pulled over to evaluate the situation. This could have caused an accident or significant injury. She had SAPD meet her at a gas station as she thought someone has shot at the glass, but officer confirmed that indeed the panoramic sunroof completely shattered. We tried to fix the panoramic roof and both Mercedes dealerships in San Antonio and Boerne Texas refused to repair the panoramic sunroof, we had to file a claim with our insurance and take the car to a collision center. The collision center stated that the sunroof was on back order from Mercedes Corp and had no timeline as to when the part would be available. Due to the car was not safe to drive and timeline on the parts, our insurance offered to total the car, but the car is almost new, low miles and in perfect mechanical condition so we declined. We received a call 4 months later that the car was fixed and the panoramic roof was installed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456676March 14, 2022
STRUCTURE
The contact owns a 2015 Mercedes-Benz C300. The contact stated that while driving at an undisclosed speed, there was excessive noise coming from the sunroof. The vehicle was taken to a local dealer but was not diagnosed or repaired. The contact stated the failure was related to NHTSA Campaign Number: 21V197000 (Structure) however, the VIN was not included. The manufacturer was contacted but no further assistance was provided. The approximate failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443577December 13, 2021
ENGINE, UNKNOWN OR OTHER
I noticed for the last several weeks my car sometimes hesitates when I start the engine. I hadn't looked into it and wasn't sure what it could be because I changed my battery less than 2 years ago. I hoped it was a fluke or do to the increasing cold weather. Also the car occasionally shudders and hesitates when I increase and decrease speed and one or two the radio shut off on it's own. This morning, the automatic windshield wipers came on even though it was not raining and my windshield was not wet. This lasted for a few minutes before it stopped on it own. Then I drove about a mile and was at a stop light. When I eventually tried to accelerate, I wasn't able to and it was then that I noticed my car had slipped to neutral on it's own. I was on a busy road when this happened. The car also restarted on its own and I was able to shift to drive and continue driving. Thinking this was a fluke or perhaps a battery issue, I continued to drive for a few more minutes and again I found myself at a stop light and again, the car slipped into neutral. I quickly put my emergency lights on and restarted the car. The radio came but on, but I noticed the A/C did not come back on. I didn't bother turning it back on. I was able to drive 23 miles to my destination with no other incident. The majority of the 23 mile drive, after the car had stopped 2 times, was highway driving, so I did not need to stop much.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438246October 26, 2021
STRUCTURE:BODY, VEHICLE SPEED CONTROL, BACK OVER PREVENTION: WARNINGS
Incident on 10/18/21, while coasting into a parking space, my car suddenly accelerated and smashed into a concrete wall. Damage was extensive and car was determined a loss. Service was maintained throughout ownership. There was no warning, no lights, messages, no ABS brakes. Airbag did not deploy. Extensive seatbelt bruising. I'm upset car was a loss but I would never feel safe driving it. It was as if someone else had taken over control and I was powerless to alter the situation.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11431303September 1, 2021
FUEL/PROPULSION SYSTEM
Inyector down after fueling gas
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428442August 9, 2021
FORWARD COLLISION AVOIDANCE: WARNINGS
My collision assist keeps deactivating while driving. This causes my car to go into neutral. However there is not read of an issue with my vehicle per dealership
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422750June 29, 2021
STRUCTURE
The contact owns a 2015 Mercedes-Benz CLA250. The contact received a notification for NHTSA Campaign Number: 21V197000 (Structure) however, the part to do the recall repair was not yet available. The contact stated while driving 75 MPH, she heard wind entering the vehicle and became aware that the sunroof had started to detach from the vehicle. The dealer was notified of the failure however, the contact was informed that the part was not yet available. The manufacturer was notified of the recall and provided the same information as the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 76,000. Vin tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419521June 3, 2021
UNKNOWN OR OTHER
I checked the Carfax report for my car and there is a minor damage reported on 01/27/2020. It s not correct. My car never had any damage. Never. And there`s nothing there showing who did this report so I understand that it is a mistake and should be fixed please. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416514May 13, 2021
POWER TRAIN
THE VEHICLE AFTER STARTING WOULD NOT GO INTO GEAR FROM PARK. THE MESSAGE ON THE DASH READ "SERVICE REQUIRED DO NOT SHIFT GEARS VISIT DEALER". THE VEHICLE WAS UNABLE TO BE PUT IN GEAR TO DRIVE OR NEUTRAL ONLY PARK..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406252April 3, 2021
SERVICE BRAKES
MY CONCERN IS BRAKE AND ROTORS. I REPLACED BRAKES A FEW MONTHS AFTER PURCHASING MY VEHICLE IN 2020. MY DEALERSHIP WAS NOT HELPFUL ABOUT EXPERIENCE. I ASKED WHY BRAKES WERE NOT INSPECTED B4 PURCHASE AND AFTER SEVERAL CALLS REPAIRS WERE DONE. IT'S BEEN 1 YEAR AND VEHICLE HAS NOT BEEN DRIVEN MUCH DUE TO COVID. NOW HAVING SAME PROBLEMS WITH SHAKING AGAIN.. I FEEL BRAKES ARE A ON GOING PROBLEM WITH THIS MODEL AND I NEED ANSWERS. I HAVE READ MANY COMPLAINTS ON LINE ABOUT THIS PROBLEM WITH BRAKES ROTORS ON CLA250 MERCEDES BENZ .PLEASE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383815December 16, 2020
ENGINE
)N 6/15/20 WHILE DRIVING TO A DOCTORS APPOINTMENT ON THE HIGHWAY, MY ENGINE SUDDENLY OVERHEATED AND IT WARNED ME TO PULL OVER IMMEDIATELY. THE VEHICLE HAD 37,800 MILES ON IT. ON DIAGNOSIS, IT WAS FOUND THAT A VALVE IN THE WATER PUMP HAD SEIZED FROM A COOLANT LEAK, PREVENTING IT FROM OPENING AND CIRCULATING COOLANT INTO THE ENGINE. UNFORTUNATELY, THE CAR WAS JUST OUT OF WARRANTY.,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376211November 24, 2020
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
1) THE TRUCK OPENS FOR NO REASON WHETHER THE CAR IS PARKED OR DRIVEN WITHOUT TRUNK FEATURE BEING ACTIVATED. THIS HAPPENS WHEN DRIVING DOWN A 4 LANE HIGHWAY AT NIGHT AND DAY. 2) COLLISION PREVENTION OF LIGHT DISPLAYED & WON'T GO OFF. (SEE ATTACHED). GOOGLE INDICATES THAT THE PASSENGER AIR BAG HAS AN ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376213November 24, 2020
LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ CLA250. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS OR WHILE STATIONARY, THE TRUNK INDEPENDENTLY UNLATCHED AND OPENED WITHOUT WARNING. AN INDEPENDENT DEALER WAS CONTACTED AND THE CONTACT INFORMED THAT THEY HAD NEVER HEARD OF SUCH A FAILURE. THE VEHICLE WAS ALSO TAKEN TO AN UNKNOWN DEALER WHERE IT WAS SUGGESTED THAT THE VEHICLE BE LEFT OVERNIGHT HOWEVER, THE CONTACT DECLINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361505September 28, 2020
AIR BAGS
RECEIVED LETTER 2/5/19 REGARDING TAKATA PASSENGER SIDE AIRBAG RECALL. AS OF 9/20/19, MERCEDES PROVIDED OCTOBER 2020 AS AN ETA. AS OF 9/28/20, MERCEDES CAN GIVE ME NO ESTIMATED DATES FOR REPLACEMENT. I HAVE BEEN DRIVING A KNOWN UNSAFE VEHICLE FOR 20 MONTHS WITH NO END IN SIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360990September 24, 2020
AIR BAGS
I RECEIVED A SAFETY RECALL NOTICE FROM MERCEDES-BENZ IN FEBRUARY 2019 FOR THE PASSENGER-SIDE AIRBAG (SEE ATTACHED COPY). IT STATES THAT "A PASSENGER-SIDE INFLATOR EXPLOSION DURING DEPLOYMENT COULD RESULT IN SHARP METAL FRAGMENTS STRIKING THE FRONT PASSENGER OR OTHER OCCUPANTS, POSSIBLY CAUSING SERIOUS INJURY OR DEATH." OVER THE LAST 20 MONTHS, I HAVE TRIED AT LEAST SIX TIMES TO HAVE THIS ISSUE FIXED BY MY DEALER MERCEDES-BENZ OF GREENWICH, 261 WEST PUTNAM AVE, GREENWICH, CT 06830. EACH TIME THE DEALER SAID THAT THEY DON'T HAVE THIS PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354412September 11, 2020
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ CLA250. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE FRONT COVER OF THE SUN ROOF DETACHED FROM THE VEHICLE WITHOUT WARNING AND DAMAGED THE FRONT END OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO GAVE HER AN ESTIMATE FOR THE REPAIR. THE DEALER NOR THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353735September 8, 2020
ELECTRICAL SYSTEM
THE COMMAND UNIT REBOOTS EVERY 2 MINUTES WITH THE CAR ON OR OFF. IT KILLS THE BATTERY. THIS IS A SAFETY ISSUE AS THE BATTERY DISCHARGES. WE HAVE SEEN DOZENS OF CUSTOMER COMPLAINTS ONLINE. MERCEDES CHARGED 157.00 AND WANTS ANOTHER 500--600 FOR DIAGNOSTICS. THE CAR HAS 52,000 MILES AND JUST WENT OUT OF WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349626August 16, 2020
ELECTRICAL SYSTEM
WHILE THE VEHICLE IS STATIONARY, ENGINE OFF, ALL DOORS CLOSED, AND AFTER LOCKING THE DOOR USING THE SMART KEY LOCKING BUTTON OR THE KEYLESS LOCKING FUNCTION (TOUCHING THE DOOR HANDLE), ALL FOUR DOORS APPEAR TO BE LOCK (CAN VISIBLY SEE LOCK MOVE DOWN TO LOCK POSITION). HOWEVER, WITHOUT THE SMART KEY NEARBY, THE REAR DOORS CAN STILL BE OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348909August 12, 2020
UNKNOWN OR OTHER
THE COLLISION ASSIST HAS MALFUNCTIONED SINCE I BOUGHT THIS CAR IN 2016 FROM THE MERCEDES DEALER ON CAPITAL EXPRESSWAY IN SAN JOSE. THEY WILL NOT FIX IT, THEY TURNED IT OFF AND NOW I HAVE A WARNING LIGHT THAT WILL NOT GO AWAY. BEFORE I HAD IT TURNED OFF, IT USED TO BREAK SUDDENLY AND MAKE A LOUD NOISE AND FLASH LIGHTS WHEN DRIVING DOWN THE STREET FOR NO REASON. IT WAS A DISTRACTION THAT COULD CAUSE AN ACCIDENT. THE DEALERSHIP PHONE NUMBER IS 408-579-9087, I SPOKE WITH SCOTT FULLER AND BRIAN WOODS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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