Mercedes-Benz C-Class Complaints (2017)

253 consumer complaints on file.

#11438296October 26, 2021
STEERING, UNKNOWN OR OTHER
I was driving on a straight away doing the speed limit which is reported seconds before the car crash. The steering wheel turned to the left really hard out of no where and wouldn’t let me gain control over the car again. I was sober it was 9am and I was aware of my driving. I ended up spinning out and landed in the ditch feet away from the light pole. I made it know to everyone what happened, but they looked at me crazy. I stopped driving that car and sent it back to Mercedes to get a detailed inspection. Which lasted about 30 days for them to get back to me about what happened. When I received the call to get my car they didn’t provide any information about the incident. Instead they just sent it to corporate and left me in the dark. I was in pain during this whole time. I was couldn’t find a lawyer that was willing to help. It’s been three years since the incident and I will have to live with pain for the rest of my life. It’s not fair that we need thousands of dollars to be heard. I have all communication and documentation that was given during the time of incident.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11438159October 25, 2021
FUEL/PROPULSION SYSTEM
Strong gas odor in the cabin and in motion to the point of causing me to be light headed with my children in the car. Smell of gas coming from the engine when parked. No lights or warnings and it does not occur all of the time just sometimes however ive noticed it 3x the last 5x i have drove my car, the cabin was only extremely bad once.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437625October 21, 2021
SEAT BELTS
The contact owns a 2017 Mercedes-Benz AMG C43. The contact stated that the driver’s and passenger’s side front seat belt retractors had malfunctioned, and the seat belts would not retract after unlocking. The vehicle was taken to the local dealer who performed the recall repair under the NHTSA Campaign Number: 21V032000 (Seat Belts). The contact indicated that after retrieving the vehicle, the failure was still present. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434435September 26, 2021
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, SUSPENSION
The car was parked on my driveway, As soon as i started it, I got a message 'The electronic rear axle differential lock is inoperative' NHTSA previously issued a recall for 2017 C63s AMG models. I purchased this vehicle from Carvana in April 2021 with clean single owner carfax. The manufacture warranty has expired. I have seen lots of posts on Mercedes forum talking about this issue where Mercedes did fix the issue free of cost. Since there is no open recall on my vehicle, I am not sure what to do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430028August 22, 2021
FUEL/PROPULSION SYSTEM
MB USA extended the warranty coverage on the low pressure fuel hoses that connects to the high pressure fuel pump. The reason is "under certain cold ambient conditions during a cold start of the engine, the low pressure fuel hose at that connection may experience slight fuel weeping". MB USA, however, ruled out a safety risk. NHTSA needs to investigate it. If MB USA found the fuel pressure line is defective, they needed to do a recall. I believe it must be a recall as fuel leaks is not only a safety risk but also a serious health hazard to the occupants. What if the occupants have sinusitis and don't smell well. What if the leaks is too small to smell enough but can still be a health issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429955August 21, 2021
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
Light came on tonight and stayed on, Collinsion prevention assist inoperable. Car has been involved in any collision for this system to quit out of the blue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429743August 19, 2021
STRUCTURE
The contact owns a 2017 Mercedes-Benz C300. The contact received notification of NHTSA Campaign Number: 21V197000 (Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 60 MPH, the sunroof panel detached from the vehicle. The approximate failure mileage was 39,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429627August 18, 2021
UNKNOWN OR OTHER
On August 18th, 2021 the roof panel between the windshield and the panoramic roof completely detached while driving on the highway. Luckily no accidents or injuries are reported. Safety recall for this issue has been issued since March 2021 but the factory hasn't produced the parts to send to the dealerships to make the necessary repair to this day. The car is currently unusable and unsafe to drive. Even if the dealership attempts to re-attach another panel they won't have the right adhesive, instructions, and panels that the engineers in the Mercedes factory redesigned to remedy this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429506August 17, 2021
SEAT BELTS
The contact owns a 2017 Mercedes-Benz C43 AMG. The contact received a recall notification for NHTSA Campaign Number: 21V032000 (Seat Belts) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue but provided no assistance. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426152July 23, 2021
SEAT BELTS
For the past several weeks the seat belt warning light goes on and the chime sounds intermittently while I am driving with the driver seat belt engaged. Also; while this is happening, the seat belt pretensioner repeatedly deactivates and activates. The vehicle is available for inspection at my home in Pleasant View, Utah. Can my safety be compromised if the pretensioner is not activated? Will the driver air bag function if it thinks the seat is empty? The Mercedes Dealer was no help; all the Customer Service person could tell me was there was not a Recall on my vehicle. "Just make an appointment and we will do a Diagnostic Inspection for $179." I have made an appointment with my local Mechanic on Thursday, July 29, and hope that he can fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425652July 20, 2021
SEAT BELTS:FRONT:RETRACTOR
The contact owns a 2017 Mercedes-Benz C300. The contact stated that the driver’s and passenger’s side front seat belts failed to retract completely upon release. Due to the failure, the seat belts would fall to the floor upon release from the buckle. The contact then received notification of NHTSA Campaign Number: 21V032000 (Seat Belts). The contact had taken the vehicle to the dealer and had the recall serviced however, upon return of the vehicle, the failure persisted. The contact was willing to supply the part but not the labor costs, he was informed that the retractor assembly needed to be replaced. The contact was informed that the seat belt retractors were not under recall. The contact was provided an estimate for the repair which he declined. Mercedes was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423870July 8, 2021
AIR BAGS
I was in a car accident on June 30,2021. A Car collided into my drivers side at the front left wheel. My airbags did not deploy and i was injured. my injuries consisted of neck, shoulder, and lower back. I was also thrown to the passenger side of the vehicle because my seat belt did not seem to lock. Thank you, [XXX] email- [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11420137June 8, 2021
ENGINE
Vehicle won’t start or hard to start
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419835June 6, 2021
SUSPENSION, STEERING
The electronic rear axle differential lock is inoperative; NHTSA previously issued a recall but I was never given a date to fix by the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419197June 1, 2021
COMMUNICATION, ELECTRICAL SYSTEM
The contact owns a 2017 Mercedes-Benz C300. The contact received notification of NHTSA campaign number: 21V058000 (Communication, Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer claimed that the manufacturer was responsible for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416040May 11, 2021
ENGINE, POWER TRAIN
VEHICLE JERKS VERY VIOLENTLY WHEN ACCELERATING OR USING PADDLE SHIFTERS (IN MANUAL MODE). OTHER OWNERS SEEM TO ENCOUNTER SAME ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415611May 7, 2021
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
SO I JUST GOT MY MERCEDES BENZ C300 4MATIC I ONLY HAVE 44,711 MILES ON IT AND I BARELY DRIVE IT, SO TODAY I WAS DRIVING AND THE WHOLE DAY THINGS WERE GREAT AND I STOPPED AT A STORE GOT BACK IN AND IT SAYS 'POWER STEERING MALFUNCTION' I WAS ON A STREET IN THE CITY, I'M ON CONFUSED ON HOW THIS IS HAPPENING TO A CAR I JUST GOT FROM THE DEALERSHIP THAT IS PRACTICALLY NEW, NOW LET ME MENTION THAT THIS IS A ON AND OFF ISSUE THROUGH OUT THIS WHOLE DAY IT HAS CAME ON AND OFF TWICE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415193May 4, 2021
UNKNOWN OR OTHER
VIN: [XXX] YEAR: 2017 MAKE: MERCEDES-BENZ MODEL: C300W NHTSA RECALL NUMBER: 21V058 RECALL DATE: FEBRUARY 26, 2021 MANUFACTURER RECALL NUMBER: 2021030015 HI MY NAME IS [XXX]. I'M HERE TO COMPLAINT ABOUT MY DEALER DIDN'T NOT HELP ME FOR RECALL. MY RECALL IS THE SOFTWARE DESIGN OF THE COMMUNICATION MODULE MAY FAIL TO COMMUNICATE THE CORRECT VEHICLE S LOCATION FOR THE EMERGENCY CALL SYSTEM ("ECALL") IN THE EVENT OF A CRASH. I TRIED TO DO THIS RECALL ASAP OTHERWISE I CANNOT DO BUSINESS FOR MY CAR. THEY KEEP TOLD ME IT WILL AUTOMATICALLY UPDATE, ETA 4/26. BUT I KEEP WAITING. NOTHING HAPPEN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407324April 9, 2021
WHEELS, UNKNOWN OR OTHER
DOCUMENTATION ERRORS AND OMISSIONS MISINFORMATION REGARDING PROPER REPLACEMENT WHEEL. THIS MISINFORMATION COULD RESULT IN WHEELS WITH IMPROPER FIT BEING INSTALL POTENTIALLY RESULTING IN ABNORMAL HANDLING, DIMINISHED BRAKING PERFORMANCE AND IN EXTREME CASES POSSIBLE SEPARATION OF THE WHEEL FROM THE VEHICLE AT HIGH SPEED. MERCEDES PARTS WEB SITE, HTTPS://MBPARTS.MBUSA.COM, LISTS PARTS 205-401-11-00-7X23 FRONT AND 205-401-12-00-7X23 REAR AS THE PROPER REPLACEMENT WHEELS. THE SELLING DEALER, MERCEDES-BENZ OF FLEMINGTON, NJ INSISTS THAT THESE ARE NOT THE PROPER WHEELS BUT PARTS 205-401-48-00-7X23 FRONT AND 205-401-72-00-7X23 REAR ARE THE PROPER WHEELS. ALL THESE WHEELS ARE AVAILABLE FROM NUMEROUS RESELLERS. PURCHASING AND INSTALLING THE HTTPS://MBPARTS.MBUSA.COM LISTED WHEELS COULD RESULT IN THE AFOREMENTIONED SAFETY ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407326April 9, 2021
WHEELS
WHEEL LIPS ON THIS VEHICLE DEFORM WITH LITTLE PROVOCATION RESULTING IN RAPID AIR LOSS, LOSS OF HANDLING AND IN EXTREME CASES A CRASH. THE SHAPE OF THESE WHEELS DEVIATES FROM OTHER ALLOY WHEELS IN A WAY THAT PROMOTES THIS BEHAVIOR. THE CURVE OF THE RIM BARREL BETWEEN THE LIPS (ALSO KNOW AS THE BELL) IS MUCH SHALLOWER THAN MANY OTHER WHEELS. THE RESULT IS THAT THE ANGLE AT WHICH THE BARREL MEETS THE LIPS IS CLOSER TO A RIGHT ANGLE THAN COMMON. THE BARREL MEETING THE LIP AT AN ANGLE CLOSER TO PARALLEL WITH THE PAVEMENT GREATLY INCREASE THE RISK THAT SUDDEN DEFLATION COULD OCCUR RESULTING IN THE AFOREMENTIONED SAFETY ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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