Mercedes-Benz C-Class Complaints (2010)

472 consumer complaints on file.

#10625861August 17, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE WARNING SYSTEM FOR THE REAR LIGHTS HAVE BEEN GOING OFF SINCE PURCHASING THE CERTIFIED PREOWNED VEHICLE IN JUNE 2014. IT WAS RETURNED THE DEALER MULTIPLE TIMES FOR THE ISSUE AND NEVER FIXED. WHILE DRIVING AT NIGHT I SMELLED SOMETHING BURNING AND THE WARNING SYSTEM INFORMED ME TO CHECK ALL OF MY REAR LIGHTS. THERE WERE NO LIGHTS FUNCTIONING ON THE REAR OF THE VEHICLE WHILE DRIVING. THE LIGHTS, BRAKE LIGHTS, TURN SIGNALS, AND REAR FOG LAMPS WERE ALL NOT FUNCTIONING. WHEN A ROAD SIDE TECHNICIAN CHECKED THE VEHICLE HE SAW BURNT WIRES AND MELTED PLASTIC ON THE LIGHTING MOUNT. THIS OCCURRED DURING A ROUTINE TRIP FROM NEW JERSEY INTO PHILADELPHIA, PA AND INCLUDED DRIVING OVER THE BEN FRANKLIN BRIDGE. ONCE I REACH PHILLY I STOPPED THE VEHICLE AND CALLED FOR ASSISTANCE. THAT IS WHEN THE ISSUE WAS LOCATED. THE CAR WAS TOWED TO THE DEALER FOR REPAIR. NO MORE INFORMATION HAS BEEN PROVIDED FROM THE DEALER YET. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10622416August 14, 2014
STRUCTURE:BODY
WENT TO EXIT CAR AND INTERIOR DRIVER SIDE DOOR HANDLE BROKE INSIDE DOOR. CANNOT EXIT VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606558June 27, 2014
STRUCTURE:BODY:DOOR
MY DOOR HANDLE BROKE STRANDING ME IN MY SEAT. I HAD TO CRAWL ACROSS THE SEAT AND EXIT THE PASSENGER SIDE DOOR. THE DEALER STATED THAT THEY HAD FIXED 7 SO FAR THIS YEAR. SAFETY ISSUE THAT I CAN NOT GET OUT OF THE CAR AND THEY REFUSE TO FIX THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597326June 10, 2014
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 MERCEDES BENZ C300. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER 14V17700 (EXTERIOR LIGHTING) HOWEVER, THE PART FOR THE REPAIRS WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584448April 23, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
RECEIVED MESSAGE REAR LICENSE LIGHT OUT. REPLACED BULB BUT CONTINUED GETTING MESSAGE. REAR PARKING CAMERA STARTED DISPLAYING IMAGES WHEN BRAKE DEPRESSED. MESSAGES CONTINUED TO CHECK ALL REAR LIGHT BULBS. WHEN INSPECTING, I NOTICED BURN MARKS ON BULB CARRIER (PART #211-545-03-28) AND PLUG (PART #204-820-09-77). I PURCHASED NEW PARTS TO INSTALL BUT HAD DIFFICULTY REMOVING THE WIRE CLIPS FROM THE PLUG. I WAS NOT AWARE AND THE MERCEDES PARTS DEPARTMENT DID NOT MENTION I WOULD NEED TO ALSO GET CONNECTOR PINS (OR THAT THIS OVERHEATING WAS A RECURRING PROBLEM). UNABLE TO EASILY REMOVE WIRING & PINS, I DECIDED TO SEARCH INTERNET FOR GUIDANCE ON REPLACEMENT (BEFORE CUTTING WIRES) AND DISCOVERED SEVERAL WEBSITES RECITING OTHERS HAVING SIMILAR PROBLEMS WITH OVERHEATING OF THE GROUND WIRE CONNECTION AND THAT A RECALL INVESTIGATION HAD BEEN STARTED. IT CERTAINLY APPEARS THAT THIS PROBLEM OF OVERHEATING/MELTING OF PARTS IS A REAL FIRE HAZARD THAT IS OCCURRING FREQUENTLY ENOUGH TO AT LEAST REQUIRE THAT A NOTICE BE SENT TO CAR OWNERS TO HAVE CARRIAGES & WIRING PROMPTLY INSPECTED AND REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579040April 10, 2014
EXTERIOR LIGHTING
ALL OF A SUDDEN I RECEIVED AN ERROR MESSAGE IN MY DISPLAY STATING CHECK ALL REAR RIGHT EXTERIOR LIGHTS. NATURE RIGHT SIDE IS OUT. MY MECHANIC LOOKED AT SAID THE BROWN WIRE IS FRAYED AND MELTED THE PLASTIC BULB HOLDER. I RESEARCHED AND FOUND IT IS A CHRONIC PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578282April 8, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
ALL BULBS ON THE RIGHT SIDE TAIL LIGHT ARE NOT WORKING, THAT INCLUDES BRAKE LIGHT, REVERSE LIGHT, AND SIGNAL LIGHT. I THOUGHT THE BULBS WERE OUT BUT WHEN I WENT TO CHANGE THE BULBS THEY WERE ALL FINE. WHAT I DID NOTICED WAS THE BROWN WIRE WAS BURNT AND SO WAS THE PLASTIC THAT HOLDS THE WIRES TOGETHER, IT SEEMED LIKE THAT ENTIRE SIDE WAS BURNT AND EVEN MELTED. THIS SEEMS TO BE AN ELECTRICAL PROBLEM AND IT ALSO SEEMS TO BE A SAFETY HAZARD. I'VE MENTIONED THIS A FEW TIMES TO THE DEALER. EACH TIME THEY LOOK FOR A RECALL WITH NO SUCCESS. I REPORTED THE PROBLEM DIRECTLY TO MB AND SINCE THERE STILL HASN'T BEEN A RECALL, I'M NOW REPORTING TO NHTSA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577235April 3, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I GOT COUPLE WARNING MESSAGES ON MY 2010 MB C-300 THAT THE TAILLIGHTS WERE NOT WORKING. WHEN I TOOK THE CAR TO THE DEALER'S SERVICE DEPARTMENT THINKING IT WAS THE LIGHTBULBS THAT NEEDED TO BE CHANGED, I FOUND OUT THAT THE TAILLIGHT WIRES AND CONNECTORS HAVE OVERHEATED AND MELTED. IN MY CASE, THE DEALER SERVICE DEPARTMENT AND MERCEDES CUSTOMER CARE DID TAKE THE INITIATIVE AND REPLACED THE WIRES AND CONNECTORS WITH NO COST TO ME, AFTER I DISCUSSED WITH THEM ABOUT THE FACT THAT THIS PROBLEM IS CURRENTLY UNDER INVESTIGATION BY NHTSA. I DO APPRECIATE MB DEALER AND CUSTOMER CARE'S HELP TO RESOLVE THE ISSUE AND TAKE CARE OF MY CAR. HOWEVER, I WANT TO REPORT MY CASE TO NHTSA TO HELP YOUR AGENCY IN DATA COLLECTION TO DETERMINE HOW WIDE SPREAD THE PROBLEM IS AND WHETHER A RECALL SHOULD BE WARRANTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573774March 20, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 MERCEDES BENZ C300. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE LIGHT FAILED DUE TO A MELTED ELECTRICAL CONNECTOR. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 50,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10566663March 2, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
REAR TAIL LIGHTS HAVE PROGRESSIVELY DIMMED OVER TIME. WIRING HARNESS WAS MELTING. CONNECTOR TO LIGHT CARRIER AND TAILLIGHT WIRING WAS CORRODED. REPAIR OF CORRODED WIRING, CONNECTOR, AND LIGHT CARRIER WAS REQUIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562556February 2, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
ALL BULBS ON THE RIGHT SIDE TAIL LIGHT ARE NOT WORKING, THAT INCLUDES BRAKE LIGHT, REVERSE LIGHT, AND SIGNAL LIGHT. I THOUGHT THE BULBS WERE OUT BUT WHEN I WENT TO CHANGE THE BULBS THEY WERE ALL FINE. WHAT I DID NOTICED WAS THE BROWN WIRE WAS BURNT AND SO WAS THE PLASTIC THAT HOLDS THE WIRES TOGETHER, IT SEEMED LIKE THAT ENTIRE SIDE WAS BURNT AND EVEN MELTED. THIS SEEMS TO BE AN ELECTRICAL PROBLEM AND IT ALSO SEEMS TO BE A SAFETY HAZARD. I SPOKE TO ONE OF MY MECHANIC FRIENDS WHO SUGGESTED I BRING THE CAR BACK TO THE DEALER TO TRY AND RESOLVE THE PROBLEM AND HE ALSO ADVISED ME TO DISCONNECT THE WIRES OR SOMETHING LIKE THAT AS THIS COULD CAUSE A POTENTIAL FIRE. SINCE I'M PAST THE WARRANTY PERIOD (50,000 MILES) I'M NOT SURE HOW I'M GOING TO FIX THIS PROBLEM, IT MAY BE PRETTY COSTLY AND I'M NOT SURE WHERE TO START. I THOUGHT I SHOULD REPORT THIS TO THE NHTSA SINCE THIS CAN POSSIBLY CAUSE MAJOR SAFETY HAZARDS AND EVEN FIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561436January 25, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
CONNECTOR FOR THE TAILLIGHTS MELTING ONTO THE HOUSING. POSSIBLE GROUND WIRE ISSUE. FIRE HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560564January 19, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
ALL DRIVER SIDE REAR LIGHTS WENT OUT. THERE IS SIGN OF POSSIBLE BURNT RESIDUE ON WIRE AND LIGHT CASING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560570January 19, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WARNING LIGHT ON MY INSTRUMENT CLUSTER PROMPTED "CHECK LEFT TAIL AND BRAKE LIGHT". I CHECKED ALL THE BULBS, THEY WERE ALL FUNCTIONING EXCEPT FOR 1 OR TWO DIM BULBS IN THE LEFT TAILLIGHT ASSEMBLY. I UNPLUGGED THE CONNECTOR/HARNESS TO THE ASSEMBLY AND FOUND ONE OF THE WIRE INSERT CONNECTORS TO BE MELTED IN THE PLASTIC CONNECTOR, THE MELTING AFFECTED THE PLASTIC AS WELL. I AM WORRIED FOR A POSSIBLE FIRE HAZARD IN MY TRUNK COMPARTMENT. CONTACTED MERCEDES FOR A SERVICE APPOINTMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558545January 5, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
APPROXIMATELY ONCE EVERY 2 MONTHS WHILE PARKED WITH THE ENGINE OFF, THE FRONT PASSENGER SIDE HEADLIGHT WILL COME ON WITH THE REAR PASSENGER SIDE PARKING/BRAKE LIGHT. WHEN THIS OCCURS, I HAVE TO TURN THE HEADLIGHT SWITCH ON THEN BACK OFF, TO TURN OFF THE LIGHTS. ON ONE OCCASION, I OBSERVED THE PASSENGER SIDE HEADLIGHT AND THE REAR PASSENGER LIGHT FLICKERING LIKE A STROBE LIGHT, BEFORE I TURNED THE SWITCH ON THEN OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557575December 28, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
SIMILAR TO OTHER COMPLAINTS THAT HAVE BEEN FILED AGAINST MERCEDES, IT SEEMS AS THOUGH THE ELECTRICAL CONNECTION TO MY REAR RIGHT LIGHT (BRAKE LIGHT, RUNNING LIGHT, TURN SIGNAL, ETC.) HAS MELTED AND IS NO LONGER OPERATIONAL. THE ENTIRE LIGHT IS OUT AND I GET WARNING MESSAGES ON THE DASH ABOUT THE PROBLEM. IT LOOKS LIKE THIS IS THE SAME PROBLEM THAT EVERYONE ELSE WITH THE SAME MAKE/MODEL AS ME ARE HAVING. HOPEFULLY MERCEDES RECOGNIZES THE SCALE OF THIS FLAW IN THEIR ENGINEERING AND SENDS OUT A RECALL SOONER THAN LATER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549049October 23, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 MERCEDES BENZ C300. THE CONTACT STATED THE THE DRIVER'S SIDE FOG LIGHT COVER WAS FRACTURED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544663September 20, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
PASSENGER TAILLIGHT CONNECTOR/WIRING INSUFFICIENTLY DESIGNED FOR LOAD. WIRE/CONNECTOR PLASTIC IS MELTING AND CAUSING UNSAFE CONDITIONS. THIS IS A VERY COMMON PROBLEM WITH 2008-2010 C-CLASS AND IS FREQUENTLY NOTED IN MB OWNER'S FORUMS/WEBSITES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537999August 29, 2013
EXTERIOR LIGHTING:TAIL LIGHTS
REAR PASSENGER TAIL LIGHT WARNING CAME ON. INSPECTION REVEALED A CORRODED AND BURNED GROUND WIRE. THE WIRE CREATED SO MUCH RESISTANCE HEAT, THAT IT HAS MELTED THROUGH ITS MOLEX CONNECTOR, AND BUBBLED UP THE CONTACT PLATE IT CONNECTS TO. DRIVER'S SIDE APPEARS OKAY AT THIS TIME. THIS IS A FIRE HAZARD AND A SAFETY ISSUE IF THE REAR TAIL LIGHTS FAIL DURING AN EMERGENCY STOPPING CONDITION. I HAVE PICTURES IF REQUESTED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494413January 23, 2013
EXTERIOR LIGHTING
MY CAR WILL BE PARKED AND ENGINE NOT RUNNING AND AT ANY GIVEN TIME THE UPPER FRONT HEADLIGHT ON PASSENGER SIDE AND THE BOTTOM PART OF THE REAR TAILLIGHT ON PASSENGER SIDE WILL ILLUMINATE FOR NO REASON. IT DOESN'T MATTER WHICH POSITION THE LIGHTS ARE IN. *TR... UPDATED 04-05-13 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercedes-Benz C-Class