Mercedes-Benz C-Class Complaints (2010)

472 consumer complaints on file.

#10680906February 3, 2015
STRUCTURE:BODY:DOOR
THE PIECE OF PLASTIC THAT SERVES AS AN ATTACHMENT FOR THE PULL CORD FROM THE INSIDE DOOR HANDLE BROKE. THIS MADE IT IMPOSSIBLE TO OPEN THE FRONT PASSENGER DOOR FROM THE INSIDE. I BELIEVE THIS IS A SAFETY HAZARD SINCE THE PASSENGER IS TRAPPED INSIDE THE CAR AND CANNOT EXIT EASILY. IN AN ACCIDENT SITUATION, THIS WOULD BE A REAL HAZARD. I DISCUSSED WITH LOCAL DEALER, WHO ADVISED THIS HAPPENS ALL THE TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676862January 21, 2015
ENGINE
BELT TENSIONER IS FAILING WHICH IS CAUSING DAMAGE TO THE SERPENTINE BELT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672896January 16, 2015
POWER TRAIN
WHILE DRIVING THE VEHICLE, BEGAN HEARING A HUMMING UNDERNEATH THE CAR THINKING IT MIGHT HAVE BEEN THE TIRES. THE SOUND GOT LOUDER AS THE DAYS WENT ON. TOOK VEHICLE TO BE SERVICED AND WAS TOLD THAT THE PROBLEM WAS THE TRANSFER CASE AND THAT THE SOLUTION WAS A NEW TRANSMISSION APPROXIMATELY $8000-$10000. WAS ALSO ADVISED THAT OTHER OWNERS ARE HAVING THIS SAME PROBLEM YET MB REFUSES TO ACKNOWLEDGE CURRENTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676129January 16, 2015
ENGINE
THE BELT TENSIONER FOR THE SERPENTINE BELT SEIZED UP CAUSING THE SERPENTINE BELT TO SHRED AND CAUSING DAMAGE TO THE UPPER AND LOWER PULLEYS. THE CAR BECAME IMMOBILE IMMEDIATELY AS ALL THE ACCESSORIES WERE RENDERED USELESS, LIKE THE POWER STEERING, ALTERNATOR, ETC. AS A RESULT, THE FOLLOWING HAD TO REPLACED: SERPENTINE BELT, TENSIONER, UPPER PULLEY, AND LOWER PULLEY. I WAS VERY FORTUNATE THAT THIS OCCURRED WHEN I WAS PARKING IN A PARKING LOT AFTER DRIVING ON THE HIGHWAY. IF THIS HAD HAPPENED AT HIGHWAY SPEEDS, THERE IS NO DOUBT IN MY MIND THAT IT WOULD HAVE CAUSED A VERY SERIOUS ACCIDENT, AS YOU WOULD HAVE NO STEERING ON THE HIGHWAY. WHILE RESEARCHING THIS SAFETY CONCERN ONLINE, IT SEEMS LIKE THIS IS A RELATIVELY COMMON ISSUE WITH 2008-2011 C-CLASS VEHICLES. SOME WERE REPORTED TO BE REPAIRED UNDER WARRANT WHILE MOST OTHERS HAD TO PAY FOR THE REPAIR COSTS OUT OF POCKET. THIS IS A VERY SERIOUS SAFETY CONCERN THAT CAN POSSIBLY LEAD INJURY OR DEATH. I SPOKE WITH MERCEDES BENZ CORPORATE REGARDING THIS ISSUE AND WAS TOLD THAT IT IS NOT AN ISSUE AND THERE IS NOTHING THEY WILL DO ABOUT IT. I EMPHASIZED HOW DANGEROUS THIS CAN BE AT HIGHWAY SPEEDS AND THEY DID NOT SEEM TO BE CONCERNED. MY RECOMMENDATION TO MERCEDES BENZ IS TO RECALL THE 2008-2011 C-CLASS FOR THIS ISSUE BEFORE IT CAUSES A SERIOUS INJURY OR DEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672283January 13, 2015
STEERING
TL* THE CONTACT OWNS A 2010 MERCEDES BENZ C300. WHILE REVERSING AT A LOW SPEED, THE CONTACT HEARD A LOUD GRINDING NOISE COMING FROM THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED UNDER NHTSA CAMPAIGN NUMBER: 10V459000 (STEERING) BUT THE RECALL REMEDY FAILED TO PREVENT THE FAILURE FROM OCCURRING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 21,500. UPDATED 3/12/15*CN UPDATED 9/15/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671780January 12, 2015
STRUCTURE:BODY
THE PASSENGER SIDE FRONT DOOR LATCH WAS BROKEN AND WENT LOOSE. THE PASSENGER CANNOT OPEN THE DOOR FROM THE INSIDE. IMAGINE IF THERE IS A FIRE OR CRASH AND THE PERSON CANNOT GET OUT OF THE CAR WHAT WILL HAPPEN. THIS PROBLEM IS QUITE USUAL ACCORDING TO A WEB SEARCH SO I DECIDED TO REPORT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664179December 14, 2014
ELECTRICAL SYSTEM
WENT INTO WORK AND CAME BACK OUT TO MY CAR NOT STARTING. BATTERY JUST RECENTLY REPLACED WITHIN THE PAST 6 MONTHS. HAD THE BATTERY CHARGED AND TRIED TO DO A JUMP AND STILL NOTHING. HAD TO GET MY CAR TOWED TO THE AUTO SHOP ONLY TO FIND OUT I HAVE A FAILED EIS, MEANING MY ELECTRONICALLY IGNITION SYSTEM HAS FAILED AND ITS GOING TO COST ME 1000 TO FIX. MY CAR IS OUT OF WARRANTY BUT I FIND THIS A MAJOR INCONVENIENCE. THIS IS SUPPOSED TO BE A RELIABLE CAR THE REASON I CHOSE TO GET THIS CAR AND SOMETHING LIKE THE IGNITION HAS FAILED. I WISH THERE WAS SOMETHING THAT MBUSA COULD DO TO PAY FOR A MAJORITY OF THE ISSUE OR EVEN DO A REIMBURSEMENT. THIS CAN BE A SAFETY ISSUE AS WELL, I ALWAYS THINK WHAT IF I WAS OUT OF TOWN OR WHAT IF I HAD A EMERGENCY AND BECAUSE OF THIS GLITCH I SIMPLY HAVE NO CAR AND NOW I'M DEPENDENT ON A RIDE UNTIL I CAN GET THIS FIXED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663962December 12, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I RECEIVED NOTICE OF A SAFETY RECALL INVOLVING THE REAR TAIL LIGHTS FOR MY 2010 MERCEDES C300. THIS CAR HAD PREVIOUSLY BEEN IN AN ACCIDENT AND DECLARED A TOTAL LOSS. HOWEVER, IT WAS REBUILT, INSPECTED, AND CERTIFIED AS ROAD WORTHY. THE MERCEDES DEALERSHIP REFUSES TO PERFORM THE RECALL WORK ON MY CAR, STATING THAT THE FACT THAT THE CAR WAS A TOTAL LOSS INVALIDATES ANY WARRANTY AND A SAFETY RECALL IS CONSIDERED WARRANTY WORK. I FEEL THAT A SAFETY RECALL IS NOT OPTIONAL, AND THAT MERCEDES NEEDS TO PERFORM THIS WORK, REGARDLESS OF WARRANTY ELIGIBILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662581December 6, 2014
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
I WENT TO OPEN MY DOOR AFTER I HAD PARKED AND THE DRIVER SIDE DOOR LATCH BROKE. SO, I HAD TO CUT MY CAR BACK ON, ROLL THE WINDOW DOWN AND PULL THE LATCH FROM OUTSIDE THE DOOR. IF YOU LOOK ONLINE THIS APPEARS T BE A COMMON PROBLEM WITH THE 2010 C300. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661748December 2, 2014
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2010 MERCEDES BENZ C300. THE CONTACT STATED THAT THE REAR SEAT BELTS WERE EXTREMELY TIGHT TO THE SEATS. THE CONTACT INDICATED THAT THE SEAT BELTS IN THE FRONT WERE LOOSE AND THE SEAT BELTS IN THE REAR WERE TIGHT. THE CONTACT ALSO INDICATED THAT THE FRONT DRIVER SIDE SEAT BELT AND THE PASSENGER SIDE SEAT BELT MALFUNCTIONED AND DID NOT WORK. WHILE TRAVELING AT A HIGHWAY RATE OF SPEED, ANOTHER DRIVER TRAVELING AT A HIGH RATE OF SPEED CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE OTHER VEHICLE SPUN AROUND AND STRUCK THE FRONT OF THE CONTACT'S VEHICLE. THE CONTACT STATED THAT THE DRIVER WAS IN THE PROCESS OF EXITING THE HIGHWAY WHEN THE DRUNK DRIVER IMPACTED THE VEHICLE FROM THE REAR. THE AIR BAGS FAILED TO DEPLOY. NEITHER OF THE SEAT BELTS SECURED THE DRIVER NOR THE PASSENGER, WHICH CAUSED SEVERE IMPACT TO THE HEAD, NECK, AND BACK. THE DRIVER SUSTAINED MAJOR BACK AND HEAD INJURIES, BUT DID NOT RECEIVE MEDICAL ATTENTION. THE FRONT PASSENGER SUSTAINED MAJOR INJURIES TO THE HEAD, NECK, A CERVICAL STRAIN, A CAT SCAN, AND BACK PAINS. THE FRONT PASSENGER RECEIVED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A REPAIR SHOP. THE CONTACT ASKED THAT THE VEHICLE BE HELD UNTIL THE MANUFACTURER AND THE INSURANCE COMPANY COULD FURTHER INSPECT THE INTEGRITY OF THE SEAT BELTS AND THE AIR BAGS. THE MANUFACTURER WAS NOTIFIED OF THE CRASH AND THE CONTACT MENTIONED THAT THEY WERE TO SEND AN INVESTIGATOR AND REFER THE CONTACT TO AN AUTHORIZED DEALER FOR FURTHER INSPECTION OF THE VEHICLE. THE CONTACT WAS STILL WAITING ON A RESPONSE FROM THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 01/21/15*CN UPDATED 9/7/2017*CN
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10661313November 30, 2014
STRUCTURE:BODY:DOOR
DRIVER'S SIDE INNER DOOR HANDLE BROKE. CANNOT EXIT FROM CAR AND NEED TO OPEN DOOR FROM OUTSIDE. COULD BE A PROBLEM IN THE EVENT OF AN EMERGENCY IF ONE NEEDS TO EXIT A VEHICLE IN A HURRY. I BELIEVE THIS IS A COMMON PROBLEM WITH MERCEDES BENZ FROM MY RESEARCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661232November 28, 2014
STEERING
DEAR SIR OR MADAM: ON NOVEMBER 26, 2014 I DROVE TO THE HOSPITAL FOR WHICH I WORK. WITHIN 1 MILE OF MY DESTINATION, WHILE TRAVELING AT THE SPEED OF 45 MILES PER HOUR I HEARD A LOUD HIGH PITCHED SOUND THAT CAME FROM MY STEERING WHEEL AND IT BECAME SOMEWHAT DIFFICULT TO STEER. NO VEHICLE STATUS MESSAGE EVER SHOWED ON THE MALFUNCTION DISPLAY. I PARKED THE CAR AND CALLED THE MERCEDES BENZ AUTHORIZED DEALER. THE SOONEST AVAILABLE APPT WHEN THEY COULD LOOK AT MY CAR WAS ON DECEMBER 1, WHICH WAS 5 DAYS AWAY. NO HELP WHATSOEVER!!!! I TOOK IT TO A TRUSTED FAMILY MECHANIC AND HE SAID THE POWER STEERING CHAMBER HAD BEEN LEAKING FOR SOME TIME, IT WAS NOW SMOKING AND NEEDED TO BE REPLACED. THERE WAS A RECALL OF 85,000 MERCEDES BENZ C CLASS AND E-CLASS MODELS BETWEEN JUNE 1, 2009 AND FEBRUARY 28, 2010. MY POWER STEERING CHAMBER WAS MANUFACTURED 02/03/10 (128BAR). KUNDEN-NO: A005 486 95 01. ZFLS-NR: 7695 955 135. I BELIEVE THAT MY VEHICLE SHOULD HAVE BEEN A PART OF THIS RECALL. FURTHERMORE, IF I HAD BEEN ON THE FREEWAY AT HIGHER SPEEDS THE POSSIBILITY OF SOMETHING MORE DANGEROUS COULD HAVE HAPPENED. I LOOK FORWARD TO YOUR PROMPT ATTENTION TO THIS MATTER, SINCERELY [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660473November 24, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2010 MERCEDES BENZ C300. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 25 MPH, A HUMMING NOISE EMITTED FROM THE SHIFT LEVER UNDER THE VEHICLE AND NO WARNING LIGHTS ILLUMINATED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS. THE TECHNICIAN STATED THAT THE TRANSFER CASE BEARING FAILED AND THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655377November 17, 2014
EXTERIOR LIGHTING
SECOND INCIDENT OF ALL LIGHTS SUDDENLY FAILING AND THEN BEING RESTORED WITHIN THREE SECONDS DEALER FIXED BY CHANGING OUT LIGHTING SWITCH BECAUSE THEIR DATABASE SHOWED SIMILAR INCIDENTS WITH OTHER SIMILAR CARS AND CHANGING THE LIGHTING SWITCH APPEARED TO CURE THE PROBLEM ALTHOUGH NO PROBLEM COULD BE SEEN WITH SWITCH. ALTHOUGH ONLY 3 MONTHS OUT IF TIME ON THE ORIGINAL WARRANTY MERCEDES DECLINED TO PAY FOR THE REPAIR AND TOLD ME THAT I SHOULD HAVE CONSIDERED BUYING AN EXTENDED WARRANTY. I REMONSTRATED THAT THIS WAS A POTENTIALLY SERIOUS FAULT AND THAT MERCEDES SHOULD ISSUE A RECALL -MERCEDES DECLINED ANY FURTHER ACTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651251October 29, 2014
POWER TRAIN
TRANSMISSION HAS GONE COMPLETELY OUT AT 30,000 MILES AND MERCEDES REFUSES TO RESPOND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649127October 21, 2014
STRUCTURE:BODY
APPARENTLY THE INTERIOR DOOR HANDLES OF THE MB W204 ARE FAILING. IT SEEMS TO ME THAT THIS IS A SAFETY ISSUE IF SOMEONE IS TRAPPED INSIDE AND CAN'T GET OUT. HERE IS A THREAD THAT DISCUSSES THIS WITHIN A USERS FORUM. THANK YOU. HTTP://MBWORLD.ORG/FORUMS/C-CLASS-W204/465266-C300-2010-BROKEN-INNER-DOOR-HANDLES.HTML. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648458October 17, 2014
ELECTRICAL SYSTEM
WENT TO START CAR AND NOTHING. STEERING LOCKED AND DIFFICULT, DUE TO ALL WHEEL DRIVE TO TOW. THERE ARE MANY CASES DOCUMENTED ABOUT EIS/ESL FAILURES ON MERCEDES ENTHUSIAST FORUMS. THE PROBLEM IS PREVALENT ON THE INTERNET. THIS COULD BE VERY DANGEROUS ON A CROWDED HIGHWAY, IN A CRIME RIDDEN AREA OR JUST IN AN EMERGENCY. THE CAR WILL START ONE MINUTE AND WON'T ON THE NEXT START. MERCEDES CLAIMED NO FINANCIAL RESPONSIBILITY FOR THE FAILURE IN MY CASE. THE CAR WAS 2 MONTHS OUT OF WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633700September 16, 2014
SUSPENSION, WHEELS, TIRES
ORIGINAL TIRES WITH 29000 MILES........ CONTINENTAL TIRE LEFT FRONT SHREDDED ON FREEWAY, TOTAL SEPARATION OF RUBBER FROM RIM, CONTACTED CONTINENTAL [XXX], WAS REFERRED TO CUSTOMER AND THEN TO WARRANTY AND PROPERTY DAMAGE, FILED A CLAIM WHICH WAS REJECTED AFTER 4 MONTHS BECAUSE I DIDN'T PROVIDE THE SHREDDED TIRE. CONTINENTAL REFUSES TO TAKE ANY RESPONSIBILITY FOR THEIR PRODUCT VIRTUALLY DISINTEGRATING WITHOUT WARNING. THIS IS TOTAL UNACCEPTABLE, I HAVE REPLACED ALL FOUR CONTINENTAL TIRES AND WILL NEVER PURCHASE ANY CONTINENTAL PRODUCT AGAIN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627900August 24, 2014
ELECTRICAL SYSTEM
WENT TO START CAR WHEN THE KEY TURNED OVER LIGHTS, RADIO, ETC CAME ON BUT CAR WOULD NOT START. CAR DID NOT EVEN ATTEMPT TO TURN OVER BUT WAS ELECTRONICALLY LOCKED OUT. TRIED SECOND KEY WITH NO AVAIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627462August 22, 2014
POWER TRAIN
SPEED DEPENDENT FRONT END NOISE AND VIBRATION. INSPECTION BY MB AUTHORIZED DEALER INDICATES: "FRONT TRANSFER CASE COMING APART". MB CUSTOMER SERVICE INDICATES THAT THE PROBLEM IS A "ONE OFF" BUT OFFERED A 50% DISCOUNT ON REPAIR. REPAIR COST IS $7000. SUSPECT THAT THIS IS NOT A "ONE OFF" AND THE PROBLEM IS MORE FREQUENT GIVEN THE IMMEDIATE OFFER OF A DISCOUNT ON REPAIR. FAILURE OF THE FRONT TRANSFER CASE AT ANY SPEED CAN AND MOST LIKELY WILL CAUSE WHEEL LOCK UP, ENGINE FAILURE, LOSS OF POWER ASSISTED CONTROLS (STEERING AND BRAKING), LOSS OF ELECTRICAL SYSTEMS (AIR BAGS), AND POSSIBLY CREATED AN ACCIDENT WITH FATALITIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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