Mercedes-Benz C-Class Complaints (2013)

575 consumer complaints on file.

#11311897February 27, 2020
AIR BAGS, STEERING
RECALL ON MY CAR IS STILL WAITING TO BE FIXED. I BOUGHT THIS CAR BRAND NEW IN APRIL 2013. MILEAGE TO DATE IS ONLY 22, 271 MILES. I AM NOW BACK IN CANADA BUT COULD NOT BRING MY CAR TO CANADA BECAUSE THERE IS AN OUTSTANDING RECALL. IN MAY 2018, THE RECALL ON STEERING WAS FIXED. BECAUSE I DO NOT LIVE IN CALIFORNIA ANYMORE, IT IS IN A GARAGE WASTING AWAY. I ONLY USSE THE CAR IN MY YEARLY VISITS TO CHECK ON IT. LAST 2018, I USED THE CAR FOR LESS THAN 1,000 MILES. IN 2019, I HAVE NOT USED THE CAR. LAST FEB 2020, I REQUESTED A FRIEND TO HAVE MY CAR CHECKED AT AN MB DEALERSHIP (FLETCHER JONES IN FREMONT, CA). THEY REPLACED THE WHOLE STEERING MECHANISM BECAUSE IT WAS LEAKING OIL PROFUSELY. I COMPLAINED THAT SINCE THE RECALL ON THE STEERING WAS ONLY FIXED IN MAY 2018 AND USED THE CAR LESS THAN 1,000 MILES, HOW CAN THE STEERING MECHANISM DAMAGED AS SUCH. ALSO, ALTHOUGH THE CAR IS ALMOST 7 YEARS OLD, THE TOTAL MILEAGE ON THE CAR IS ONLY 22. 291 MILES. IS IT POSSIBLE THAT THERE IS A MANUFACTURER'S DEFECT IN THIS PART? ON ACCOUNT OF THE FRON PASSENGER AIRBAG RECALL NOT YET BEING FIXED, I LEFT MY CAR IN CALIFORNIA. IT WAS SCHEDULED TO BE FIXED IN 2019 BUT WAS MOVED TO APRIL 2020. I HAVE WASTED SO MUCH MONEY IN THIS CAR BUT AM NOT ENJOYING OR BENEFITING FROM IT. I PRAY THAT THE AIRBAG RECALL IN THIS CAR BE FINALLY FIXED THIS COMING APRIL AS I HAVE DECIDED TO DRIVE IT FROM FREMONT, CA TO TORONTO, CANADA THIS COMING FIRST WEEK OF MAY WITH A CO-DRIVER. I AM FEED UP SPENDING SO MUCH MONEY ON A CAR I AM NOT USING AND DO NOT BENEFIT FROM. PLEASE HELP ME GET THE AIRBAG FIXED BEFORE I DRIVE IT TO TORONTO CANADA FROM STOCKTON, CA , A DISTANCE OF MORE THAN 2,600 MILES, EXPOSING MYSELF AND MY CO DRIVER TO HIGH RISK OF NOT HAVING A PROPER WORKING AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310122February 19, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF EL CAJON 1111 WAGNER DR, EL CAJON, CA 92020 (619) 365-9439) WAS CONTACTED AND CONFIRMED THE REMEDY PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309927February 18, 2020
AIR BAGS
TL* THE CONTACT OWNED A 2013 MERCEDES BENZ C-250. NONE OF THE FRONTAL AIR BAGS DEPLOYED VEHICLE DESTROYED THE CONTACT STATED THAT HIS WIFE THE DRIVER OF THE VEHICLE FELL ASLEEP WHILE DRIVING DUE TO THE MEDICATION SHE WAS TAKEN. PER THE POLICE REPORT SHE WAS DRIVING APPROXIMATELY 25-30 MPH WHEN SHE COLLIDED HEAD-ON INTO A PARKED VEHICLE. NONE OF THE FRONTAL AIR BAGS DEPLOYED. THE POLICE WAS PRESENT AND A REPORT WAS ISSUED. THE CONTACT STATED THAT THE DRIVER SOUGHT MEDICAL ATTENTION FOR HEAD AND SHOULDER INJURIES. THE VEHICLE WAS TOWED TO MERCEDES BENZ OF ARROWHEAD (9260 W BELL RD, PEORIA, AZ 85382), THEN TO THE BODY SHOP WHERE IT WAS DEEMED A TOTAL LOSS. THE CAUSE OF THE AIR BAG FAILURE WAS NOT DETERMINED. THE DEALER WAS CONTACTED BY PHONE AND ADVISED THAT SOMETIMES THE AIR BAGS DO NOT DEPLOY. THE CONTACT MENTIONED THAT HE HAD RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 86,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11309637February 17, 2020
AIR BAGS
TAKATA AIRBAG RECALL NOT REPAIRED BY MANUFACTURER OR DEALER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308775February 12, 2020
AIR BAGS
TL* TAKATA RECALL- THE CONTACT OWNS A 2013 MERCEDES BENZ C-250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE CONTACT STATED THAT HELMS BRO, MERCEDES BENZ DEALER (LOCATED AT 208 NORTHERN BLVD, BAYSIDE, NY 11361) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308556February 11, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C230. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PERFORMANCE MERCEDES-BENZ OF BUFFALO LOCATED AT 8185 MAIN ST., WILLIAMSVILLE, NY 14221, WAS CONTACTED AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308542February 11, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C 300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 19V010000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED PRE-OWNED MERCEDES BENZ OF ARLINGTON 624 N GLEBE RD, ARLINGTON, VA 22203, (844) 692-3692, AND WAS INFORMED THAT THE REMEDY PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308020February 9, 2020
AIR BAGS
I FIND IT UNACCEPTABLE THAT THERE IS NO OPTION FOR AIRBAG REPLACEMENT OVER TWO YEARS INTO THE RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302785January 29, 2020
ENGINE, VEHICLE SPEED CONTROL
WHENEVER I ACCELERATE ENGINE LIGHT COMES UP AND IT TURNS INTO LIMP MODE.THIS IS A SERIOUS SAFETY ISSUE, ALOT OF OTHER PEOPLE WITH THE SAME VEHICLE AS ME ARE HAVING SAME ISSUES. THIS HAS HAPPENED MORE THAN 3 TIMES, THIS IS A ERROR IN HIGH PRESSURE FUEL PUMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302567January 28, 2020
AIR BAGS
I HAVE A NHTSA RECALL (18V043) - MANUF. RECALL # 2018030004 ON MY 2013 MERCEDES C250. MY COMPLAINT IS THAT THE RECALL WAS ANNOUNCED OVER TWO YEARS AGO (ON JAN. 10, 2018), AND MY CAR STILL SAYS "RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE." MY COMPLAINT IS THAT THE MANUFACTURER (MERCEDES-BENZ) HAS NOT OFFERED A TIMELY REMEDY. MY CONCERN IS, FIRST, SAFETY, BUT AS IMPORTANT -- I AM NOT ABLE TO SELL THIS CAR WITH AN OPEN RECALL. BUYERS ALL HAVE ONLY OFFERED A "DIMINISHED VALUE" OFFER BECAUSE OF THE OPEN RECALL WITH "REMEDY NOT YET AVAILABLE." THESE DEALERS SHOULD BE LEGALLY REQUIRED TO ADDRESS THESE ISSUES IN A TIMELY MANNER. I'VE CALLED TWO DEALERSHIPS IN THE HOUSTON AREA (GREENWAY AND CLEAR LAKE), AND THEY WON'T EVEN GIVE ME A TIMEFRAME FOR THE REPAIRS. IN THE MEANTIME, I CAN'T SELL THIS CAR UNTIL IT HAPPENS. I AM VERY FRUSTRATED BY MERCEDES-BENZ'S POOR RESPONSE TIME IN DEALING WITH THIS (BOTH IN NOTIFYING ME OF THE ORIGINAL RECALL, AND IN MAKING A PLAN FOR DOING THE REPAIRS IN A TIMELY MANNER.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300424January 20, 2020
AIR BAGS
THE AIR BAG CLOCK SPRING IS BROKEN IN MY VEHICLE DESPITE RECALL SERVICING IN NOVEMBER OF 2019,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298963January 13, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT STATED THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT SMITH MOTOR SALES OF HAVERHILL (LOCATED AT 420 RIVER ST, HAVERHILL, MA 01832, (978) 372-2552) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE ISSUE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298905January 12, 2020
AIR BAGS
MERCEDES BENZ HAS RECALLED MY VEHICLE, HOWEVER, REFUSING TO REPAIR IT AS THEY CLAIM THERE IS NO FIX YET AVAILABLE TO THE PASSENGER'S SIDE FRONT AIRBAG. CAN YOU ASSIST IN GETTING MERCEDES TO TAKE ACTION IN GETTING THIS VEHICLE REPAIRED? I AHVE BEEN PATIENTLY WAITING FOR MORE THAN ONE YEAR TO GET THIS ISSUE RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297607January 7, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250W. THE CONTACT RECEIVED A RECALL LETTER FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292572January 2, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF FAIRFIELD AT 203-712-0538 (LOCATED IN FAIRFIELD, NJ) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291637December 27, 2019
AIR BAGS, STEERING
I HAVE BEEN HAVING CONSTANT ISSUES WITH THE STEERING AND AIRBAG LIGHTS GOING ON. I WAS ALSO IN A BAD REAR END WRECK IN 2016 AND THE AIRBAGS DID NOT DEPLOY. I HAVE BEEN CALLING SANTANDER CONSUMERS ABOUT THE ISSUE AND THEY DON'T CARE AND ARE STILL MAKING ME PAY MY MORE. THE MERCEDES DEALER HAS SAID THAT THE RECALLS ARE PENDING AND THEY DO NOT HAVE THE PARTS TO FIX THE ISSUE. SO I HAVE STOPPED MAKING PAYMENTS BECAUSE I HAVE A TODDLER AND WILL NOT DRIVE A DANGEROUS CAR AND THE CAR WAS RECENTLY REPOSSESSED LAST WEEK. THE AIRBAG DEPLOY LIGHTS CONSTANTLY STAY ON INDICATING THEY ARE NOT WORKING AND THE STEERING KEEPS LOCKING UP. IT HAPPENS WHEN THE CAR IS PARKED AND IN MOTION.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11291008December 24, 2019
AIR BAGS
HELLO, MY C250, 2013 MERCEDES BENZ IS THE SUBJECT OF MANUFACTURER RECALL NUMBER: 2018030004, AND NHTSA RECALL NUMBER: 18V043. THIS IS IN REGARDS TO THE TAKATA AIR BAG DEFECT. MY MERCEDES BENZ DEALERSHIP SENT ME OVER TEN (10) RECALL NOTICES IN THE MAIL AND VIA EMAILS. EVERY TIME I CALLED THE DEALERSHIPS TO SCHEDULE A SERVICE APPOINTMENT TO REPLACE THE AIRBAG, THEY WOULD TELL ME THAT THEY DON'T HAVE THE PARTS, AND THAT I SHOULD CALL BACK IN FEW WEEKS. THIS HAS BEEN GOING ON FOR MONTHS NOW, AND DESPITE SEVERAL RECALL NOTICES BEING RECEIVED. MERCEDES BENZ DEALERSHIP HAS FAILED TO FIX THE DEFECTIVE AIRBAG DESPITE THE FACT THAT IF THE AIRBAG DEPLOYS, A PASSENGER-SIDE AIRBAG INFLATOR EXPLOSION DURING DEPLOYMENT COULD RESULT IN METAL FRAGMENTS STRIKING THE FRONT PASSENGER OR OTHER OCCUPANTS, POSSIBLY CAUSING SERIOUS INJURY OR DEATH. BELOW IS THE NAME AND ADDRESS OF MY MERCEDES BENZ DEALERSHIP: MERCEDES-BENZ OF SOUTH BAY 3311 PACIFIC COAST HIGHWAY TORRANCE, CA 90505 (855) 302-0511 YOU ATTENTION TO THIS MATTER IS GREATLY APPRECIATED. THANK YOU! REGARDS, [XXX] P.S. FOR THE DATE FIELD BELOW OF "WHEN DID THIS HAPPEN?", I ENTERED THE DATE OF THE LAST RECALL NOTICE EMAIL I RECEIVED FROM MERCEDES BENZ DEALERSHIP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291108December 24, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN FEBRUARY OF 2018. THE CONTACT SPOKE WITH TWO MERCEDES-BENZ DEALERS: DOWN TOWN LA MOTOR (1801 SOUTH FIGUEROA STREET, LOS ANGELES, CA 90015, (213) 748-8951) AND FLETCHER JONES MOTORCARS (3300 JAMBOREE ROAD, NEWPORT BEACH, CA 92660, (940) 718-3231) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289061December 14, 2019
AIR BAGS
WAITING PARTS FOR SAFETY BELTS ISSUE DEALERS HAVE NOT YET RECEIVED.NO ACCIDENT INVOLVED NO ACCIDENT INVOLVED WAITING FOR REPAIR OR REPLACEMENT OF AIR BAG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288507December 11, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT MERCEDES-BENZ OF EDISON (LOCATED AT 123 MAIN ST, EDISON, NJ 08817, (732) 549-6606) AND MERCEDES-BENZ OF EDISON (LOCATED AT 910 US-1, EDISON, NJ 08817, (732) 394-1870) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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