Mercedes-Benz C-Class Complaints (2016)

323 consumer complaints on file.

#11449091January 27, 2022
UNKNOWN OR OTHER
The system that failed is the rear backup camera. The dash screen becomes black after initiating the car into reverse. The screen also glitches green and other times black. I have also received a “no camera” circle behind my rear backup camera with the 360 degree camera. I cannot use my rear backup camera as designed because of the issue. Even putting the vehicle back in park and then back to reverse does not remove the issue. This has happened on multiple occasions just this week. This started this week in my car. 1/21/2022 was the first time it happened. It has happened every day since and multiple times. I have photos and videos of the issue. The photos are attached to this report of the safety issue. I am unable to upload the video but can send upon request to an email.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448720January 24, 2022
FUEL/PROPULSION SYSTEM
With cold weather most w205 Mercedes, and specifically the one I have which is a C300 2016 starts having a strong Gas smell when I start the car at cold, and with the cold weather, the smell is getting stronger. There is already a class action going on in a different state concerning that issue, and it is probably a major and safety concern issue in those cars as a hose is a leaking fuel whenever the weather is cold. I ried with the dealership and they said no recall or anything for that issue yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444651December 22, 2021
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Mercedes-Benz comes with ECO Start/Stop feature. This feature automatically activates when you start the vehicle and have your seat belt fastened with the door closed. When this function is activated, your vehicle’s engine will shut off when you are at a complete stop, like at a stoplight or in standstill traffic. Once it’s time to start moving again, the vehicle’s engine will automatically restart as soon as you lift your foot off the brake. Randomly experiencing an issue with this feature, vehicle will not restart or it will shutdown in the middle of the road, on the busy road or freeway, it is very unsafe or dangerous. In last two years, we experienced this issue for at least 10 times, at least 5 times vehicle was towed to Mercedes Benz service center in Pleasanton, CA. They replaced the battery, starter, relay but issue still exists and service center also do not have any clue on how to resolve this issue. Reported this issue to Mercedes Benz Customer Support but response has not been favorable. I am not the only one facing this issue, several people reported this issue on online blogs, online channels and discussion boards. Mercedes Benz is ignoring the issue and not serious on addressing it. I request NTSB to investigate this issue, it is risky and dangerous. I personally had couple of close calls with other vehicles rear ending, and I am sure others must have found in this situation. Appreciate your help. Thanks, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444351December 19, 2021
ENGINE, FUEL/PROPULSION SYSTEM
2016 MB 300 C, AWD at 87000 miles started giving gas fuel smell when parked in our garage after driving. I took to a local Foreign Car Repair facility and they found a fuel leak at the fuel injector pump. The mechanic changed the Fuel Injector Pump (Bosch) at a total cost of $745.31. Since the change in the pump, the smell has stopped and I feel safe. Who is responsible to reimburse this cost to me?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439685November 8, 2021
ENGINE
Car lost all throtle on the highway, and when pressed on gas pedal nothing would happen. A death trap. it was very dangerous and car behind me almost hit me. Happened many times and the dealer could not fix it. Car just went out of warranty couple months ago
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435292October 3, 2021
STEERING
Steering wheel will not adjust up and down, only in and out, Not correct position for driving safely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434980September 30, 2021
UNKNOWN OR OTHER
The part attaching the sunroof to the rails comes off and could cause the sunroof to come detached.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434323September 25, 2021
UNKNOWN OR OTHER
My car's stationary roof panel (part no. 205-780-00-22) that's located between the windshield and the panoramic sunroof started to come off while driving. The panel started to flick off and I had to tape it temporarily, so it doesn't fly off when driving. It looks like the adhesive holding the panel gave out on the driver’s side. Panel was previously replaced at Mercedes Benz of Tysons Corner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434104September 23, 2021
STRUCTURE:BODY
Panoramic Sunroof deterioration, which caused the sunroof to get stuck due to fragments in the sliding area. Sunroof unstable. Unable to ride with it open and makes a whistling sound when closed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431718September 4, 2021
UNKNOWN OR OTHER
while driving on a highway a part of my roof panoramic fell risking my life and other people's life, I then sent an email to Mercedes Benz and they told me that this part is a subject of a recall. I took the car for two days and they told me that the part is not available for the moment and they need to order it from Germany with no ETA but at least 2 weeks. I asked them if I can safely drive without that part and they said it is ok. Yesterday while driving under light rain, water went in the car through the roof and through the missing part place onto the dashboard. And suddenly the panoramic roof opened alone and did not want to close while I was driving on the highway under the rain. I had to leave my car with an open roof. This roof issue is a repercussion of that item subject of the recall in addition to telling me that driving was safe without that part and turned out to be unsafe. I sent Mercedes Benz an email asking to fix all this mess for free and still waiting for an answer! Much appreciated, Ali
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429489August 17, 2021
AIR BAGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I bought a car that had an light accident and turns out to be missing the collision sensor in addition to bad battery that i had to change and had issues with recoding the airbags which are not working now.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11424103July 9, 2021
STRUCTURE
The contact owns a 2016 Mercedes-Benz C300. The contact stated while driving approximately 50 mph, an abnormal sound was heard as a section of the glass roof panel detached from the roof of the vehicle. The vehicle was taken to an independent mechanic who replaced the missing panel. The cause of the failure was not determined. The contact later received notification of NHTSA campaign number 21V197000 (Structure) however, the part to do the recall repair was not available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 31,000. Vin tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423782July 7, 2021
STRUCTURE:BODY
The contact owns a 2016 Mercedes-Benz C300. The contact received a recall notification for NHTSA Campaign Number: 21V197000 (Structure) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available to for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423434July 5, 2021
POWER TRAIN
Transmission shifted into neutral after coming to a stop. Brake was applied. Similar issue to NHTSA Campaign 21V033000 for 2019 GLA 250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423098July 1, 2021
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2016 Mercedes-Benz C300. The contact stated while driving 60 mph, the sunroof suddenly exploded and shattered. The contact stated she was able to pull over to the side of the road, where she inspected the vehicle and did not find the cause of the failure. The contact then drove the vehicle to her destination. The vehicle was taken to an independent mechanic who diagnosed that the roof panel needed to be replaced. The dealer was not notified of the failure. The manufacturer was made aware of the failure and declined to provide any assistance. The vehicle was not included in NHTSA Campaign Number: 21V197000 (Structure). The vehicle was not repaired. The approximate failure mileage was 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419734June 5, 2021
STEERING, ENGINE
The steering wheel won’t go up or down The auxiliary ratidator keeps getting damaged from road debris my 3 time replacing it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419052May 30, 2021
STEERING
Steering failed at low speeds. Something broke. Caused me to lose complete steering. Very scary and dangerous
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11418014May 21, 2021
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The panoramic sunroof does not properly seal to car, allowing the glass to detach and fall from the vehicle during operation and likely to impair the operator during use. Furthermore, without properly sealing the internal cabin is exposed to the environment (i.e. rain, snow, ect.) causing further damage to the internal safety and electrical features.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418060May 21, 2021
UNKNOWN OR OTHER
Panoramic sunroof exploded spontaneously while driving. There was no previous warning. Glass shattered onto driver and passenger. The loud sound and glass shattering onto us could have caused self injury or accident to occur. Auto insurance was notified at time of incident. Vehicle was taken to Mercedes benz dealership for repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415776May 10, 2021
STRUCTURE:BODY
PLASTIC PANEL BETWEEN WINDSHIELD AND PANORAMIC SUNROOF DETACHES. ADHESIVE DEGRADES OVER TIME CAUSING PANEL TO NOT BOND WITH THE BODY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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