Mercedes-Benz C-Class Complaints (2014)

284 consumer complaints on file.

#11091327May 2, 2018
STEERING, VEHICLE SPEED CONTROL
I WAS STOPPED IN FRONT OF MY GARAGE (WAITING FOR THE DOOR TO GO UP). WHEN I LIGHTLY PRESSED ON THE GAS PEDAL TO PULL IN, THE ENGINE ROARED AND THE CAR SUDDENLY LEAPED FORWARD AT A VERY HIGH RATE OF SPEED, GOING THRU MY DETACHED GARAGE WALL. THE ACCELERATOR PEDAL STUCK AND I COULD NOT GET THE CAR TO STOP. I HAVE PULLED INTO THIS GARAGE THOUSANDS OF TIMES AND KNEW THIS WAS THE CAR. SLAMMING ON THE BRAKES COULD NOT STOP THE CAR BECAUSE IT WAS ACCELERATING TOO QUICKLY. HITTING THE BRICK FACADE OF THE CONDOMINIUM, BEYOND THE DETACHED GARAGE WAS THE ONLY THING THAT STOPPED THE CAR. NO AIRBAGS DEPLOYED, WHICH I THOUGHT THEY SHOULD HAVE BECAUSE OF THE IMPACT. EVEN THOUGH I ONLY TRAVELED APPROXIMATELY 30 FEET, THE CAR ACCELERATED SO QUICKLY, IT TOTALED THE CAR. THE CAR IS CURRENTLY UNDER RECALL AS OF NOVEMBER 2017, FOR A STEERING COLUMN ISSUE, WHICH INCLUDES IMPROPERLY GROUNDED COMPONENTS AND THE STEERING COLUMN CLOCK SPRING BEING BROKEN ISSUE RELATED TO THE AIRBAGS DEPLOYING WHILE DRIVING THE CAR. I HAVE TIRED SEVERAL TIMES TO HAVE THE CAR REPAIRED AND HAVE BEEN TOLD THE MERCEDES DEALERSHIP STILL DOES NOT HAVE THE PART. PER THE DEALERSHIP AND MERCEDES, I WAS ADVICED I WOULD RECEIVE A LETTER WHEN IT WAS AVAILABLE. I PURCHASED THE CAR USED AND HAVE SINCE FOUND OUT SINCE THIS IS THE THIRD RECALL ON THIS VEHICLE. I BELIEVE IT HAD TO BE SOMETHING WITH EITHER THE ACCELERATOR AUTOMATICALLY ENGAGING. IT WAS ALMOST LIKE THE CRUISE CONTROL QUICKED IN. SINCE IT IS UNDER RECALL FOR THE STEERING WHEEL RELATED ISSUE, I DON'T KNOW IF IT AFFECTED THE CRUISE CONTROL AND CAUSED THIS TO HAPPEN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11089644April 23, 2018
AIR BAGS, ELECTRICAL SYSTEM, STEERING
I PURCHASED MY USED CAR AT JERRY DAMSON 3/17/18 AND THIS CAR HAS BEEN AT THE MERCEDES DEALER STATING THIS IS UNABLE TO DRIVE, THEY RESET A LIGHT THAT DAMSON DESCRIBED FROM REMOVING THE SEAT, IT APPEAR THAT IT HAS CAME BACK ON. IT WAS HERE THE ENTIRE 30DAYS WARRANTY I HAD. IM UPSET! IT WAS SMOKING AND CRACKING AND MAKING ALL SORTS OF NOISE ALONG WITH THE HORN AND BUTTONS DO NOT WORK. MERCEDES SAYS NO WAY TO FIX THIS AND CAN NOT DRIVE THIS UNSAFE CAR. I HAVE NOT HAD THIS CAR 10 FULL DAYS!! ITS STILL THERE. THEY ARE SAYING I SHOULD PAY FOR THIS AND IT CLEARLY STATES THAT MERCEDES WILL. HELP!!!!! MY CAR WAS IN MOTION. MY CAR IS STILL AT THE DEALER FOR THIS ISSUE HELP!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089646April 23, 2018
AIR BAGS, ELECTRICAL SYSTEM, STEERING
I PURCHASED MY USED CAR AT JERRY DAMSON 3/17/18 AND THIS CAR HAS BEEN AT THE MERCEDES DEALER STATING THIS IS UNABLE TO DRIVE, THEY RESET A LIGHT THAT DAMSON DESCRIBED FROM REMOVING THE SEAT, IT APPEAR THAT IT HAS CAME BACK ON. IT WAS HERE THE ENTIRE 30DAYS WARRANTY I HAD. IM UPSET! IT WAS SMOKING AND CRACKING AND MAKING ALL SORTS OF NOISE ALONG WITH THE HORN AND BUTTONS DO NOT WORK. MERCEDES SAYS NO WAY TO FIX THIS AND CAN NOT DRIVE THIS UNSAFE CAR. I HAVE NOT HAD THIS CAR 10 FULL DAYS!! ITS STILL THERE. THEY ARE SAYING I SHOULD PAY FOR THIS AND IT CLEARLY STATES THAT MERCEDES WILL. HELP!!!!! MY CAR WAS IN MOTION. MY CAR IS STILL AT THE DEALER FOR THIS ISSUE HELP!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088500April 16, 2018
STEERING, AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (MERCEDES-BENZ OF ARCADIA, 626-701-8904, 101 N SANTA ANITA AVE, ARCADIA, CA 91006) AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084590April 11, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (MERCEDES-BENZ OF PORTLAND, 605 SW NAITO PKWY, PORTLAND, OR 97201, (877) 683-1342) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084615April 11, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (MERCEDES-BENZ OF SOUTH ORLANDO, 4301 MILLENIA BLVD, ORLANDO, FL 32839, (888) 398-3936) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083646April 6, 2018
AIR BAGS
I OWN A 2014 MERCEDES-BENZ C300. I RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 17V627 (AIR BAGS). HOWEVER, THE PARTS TO COMPLETE REPAIR ARE STILL UNAVAILABLE. THE MANUFACTURER HAS EXCEEDED A REASONABLE AMOUNT OF TIME TO FIX THE PROBLEM AS THE RECALL NOTICE WAS RECEIVED 6 MONTHS AGO. THE DEALER (MANSFIELD MOTOR GROUP 1493 PARK AVE WEST MANSFIELD OHIO 44906) WAS CONTACTED AND HAS AGAIN CONFIRMED THAT THE PARTS ARE NOT AVAILABLE FOR THE RECALL REMEDY. THE VIN TOOL CONFIRMS RECALL PARTS ARE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083275April 4, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, IT ROLLED FORWARD ONTO THE LAWN. ON ANOTHER OCCASION, WHILE THE VEHICLE WAS PARKED WITH THE KEY IN THE IGNITION, THE INSTRUMENT PANEL DISPLAYED 'CAR WILL ROLL'. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081778March 28, 2018
VEHICLE SPEED CONTROL, SERVICE BRAKES
WHILE SLOWING TO APPROACH A PARKING SPACE, THE CAR SPED FORWARD AND JUMP THE CURVE CRASHING INTO A STOREFRONT. NO ONE INJURED. STEPPING ON THE BRAKES DID NOT STOP OR EVEN SLOW DOWN THE CAR.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11081235March 26, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN OCTOBER OF 2017. THE DEALER FLETCHER JONES MOTORCARS (LOCATED ON JAMBOREE RD, NEWPORT BEACH, CA 92600) STATED THAT THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079858March 16, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED OVER FIVE MONTHS AGO. THE DEALER (PLAZA MERCEDES-BENZ, 11910 OLIVE BLVD, CREVE COEUR, MO 63141) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078394March 9, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION ON DECEMBER 17, 2017. MERCEDES-BENZ OF AUGUSTA (3061 WASHINGTON ROAD, AUGUSTA, GA 30907, 707-860-11111) STATED THAT PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074867February 26, 2018
AIR BAGS
2014 MERCEDES-BENZ C250. CONSUMER WRITES IN REGARDS TO DRIVER SIDE AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074566February 23, 2018
AIR BAGS, STEERING
I NEED TO HAVE THE RECALL TAKEN CARE OF. NOTHING HAPPEN YET!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066796February 3, 2018
AIR BAGS
TAKATA RECALLS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065866January 30, 2018
AIR BAGS
CAR SUBJECT TO RECALL #17V627 DATED OCT. 6, 2017. DEALER ADVISES NO REMEDY AVAILABLE MORE THAN 3 MONTHS LATER. RISK IS INADVERTENT AIRBAG DEPLOYMENT THAT CAN CAUSE INJURY OR INCREASE RISK OF A CRASH. PROBLEM ALSO PREVENTS MY SELLING THE CAR. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065706January 29, 2018
AIR BAGS
DID NOT RECEIVE NOTICE REGARDING RECALL ONLY RECEIVED NOTICE THAT THE COMPANY WAS FILING BANKRUPTCY REGARDING THIS RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065736January 29, 2018
AIR BAGS
MERCEDES HAS HAD A RECALL ON MY PASSENGER AIR BAG AND HAVEN'T DONE ANYTHING YET FOR OVER A YEAR. THEY SAID THEY DIDN'T HAVE THE PARTS TO REPLACE THE AIRBAG. THIS IS A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065040January 26, 2018
AIR BAGS, STEERING
I RECEIVED A RECALL NOTICE FOR THE TAKATA AIRBAG INFLATORS. MY MERCEDES IS AFFECTED; HOWEVER, THERE HAS NOT BEEN A FIX PROVIDED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064246January 22, 2018
SERVICE BRAKES, EXTERIOR LIGHTING
TAKATA RECALL HEADLIGHT, MODULES COMPONENT CONTROLLING THE HEADLIGHT, AND THE SEAL. MOIST GETS IN THE HEADLIGHT AND DAMAGES THE LIGHT. HAD TO PLACE ON BOTH HEADLIGHTS AND THE MODULES UNITS IN THE BACK OF HEADLIGHTS THAT CONTROLS ALL LIGHTS. WAS IN MOTION BOTH TIMES. DASHBOARD INDICATED CHECK ALL LIGHTS; IT WAS CORRECT. BOTH NEEDED SERVICED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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