Mercedes-Benz C-Class Complaints (2017)

253 consumer complaints on file.

#11405394March 29, 2021
ENGINE
THIS CAR IS NOT EQUIPPED WITH ENOUGH PROTECTION FOR THE FRONT RADIATORS TO PREVENT DAMAGE FROM DEBRIS. THIS IS A KNOWN ISSUE FOR 2017 AND UP VEHICLES. THE RADIATOR SEEMS TO BE VERY FRAGILE DUE TO THE DESIGN AND THERE HAVE BEEN MANY REPORTS OF THE ISSUE, BUT CLAIMS ARE DENIED DUE TO BEING 'ROAD DEBRIS' BUT MERCEDES-BENZ FAILS TO ACKNOWLEDGE THIS IS A MAJOR ISSUE WITH MULTIPLE CLASSES OF THEIR CARS. MY CAR HAS 27K MILES AND IS JUST OUTSIDE THE WARRANTY PERIOD. THE RADIATOR IS LEAKING IN MULTIPLE PLACES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405100March 27, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, SUSPENSION
CAR IS MAKING WEIRD NOISES FROM THE FRONT ELECTRICAL AC SIDE- IT IS HARD TO BREATH AC AIR (SMELL LIKE PLASTIC) . PRESSING BRAKES CAR IS HANDLING BAD AND GOES SLIGHTLY INTO OTHER LANE. I TOOK CAR TO DEALER- THEY COULD NOT FIND THE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404183March 22, 2021
STRUCTURE:BODY, UNKNOWN OR OTHER
FRONT PANEL GLASS OF PANORAMIC SUNROOF FLEW OFF THE CAR AS I WAS DRIVING ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402743March 13, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
WHEN THE CAR IS IN THE A FEATURE, WHERE IT TURNS ON AND OFF WHEN NOT IN MOTION, IT GETS STUCK IN THAT MODE AS IF A MAGNET IS HOLDING IT IN THAT POSITION. IT WILL NOT MOVE, IT STALLS. I TURN IT OFF AND TURN IT BACK ON AND SOMETIMES IT STILL WILL NOT MOVE, SOMETIMES, IT WILL NOT TURN BACK ON. THIS HAS HAPPENED ON SEVERAL DIFFERENT OCCASIONS. ONCE, I PULLED TO THE SIDE OF MY MAILBOX TO PICK UP MAIL, AND ANOTHER OCCASION I PULLED INTO MY GARAGE, AND IT STOPPED, AND WOULD NOT TURN ON. THIS IS VERY DANGEROUS, I WOULD HATE TO BE IN TRAFFIC, RAILWAY CROSSING, IR STOP SIGN AND THIS OCCURRED. PEOPLES LIVES HAVE BEEN LOST DUE TO THIS ISSUE. ONE LADY WAS HIT BY A TRAIN WHEN THIS SAME SITUATION OCCURRED AND LOST HER LIFE. I AM VERY CONCERNED FOR MY SAFETY AND OF MY GRANDKIDS WHOM I TRANSPORT IN THIS CAR. IT ALSO SEEMS THAT SOMETHING IS WRONG WITH THE GEARS. SOMETIMES, I PUT IT IN REVERSE AND IT SITS THERE. I PUT IT IN DRIVE AND IT WILL NOT MOVE. I FEEL VERY UNSAFE IN THIS VEHICLE. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396042February 13, 2021
FUEL/PROPULSION SYSTEM
A FUEL LINE IN THE ENGINE COMPARTMENT JUST ABOVE THE SKID PLATE ON THE DRIVES SIDE JUST RIGHT OF THE FRONT WHEEL WELL LEAKS FUEL WHERE THE LINE IS CRIMPED COMING FROM THE HIGH PRESSURE FUEL PUMP. FUEL COLLECTS ON THE SKID PLATE AND WHEN A STOP AT IDEA PRODUCES A STRONG FUEL SMELL IN THE CABIN OF THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395633February 10, 2021
FUEL/PROPULSION SYSTEM
GAS LEAKING IS COMMON ISSUE AND WHEN TURNING CAR ON THERE IS A GAS SMELL. WHEN TURNING HEAT ON THERE IS A GAS SMELL. MERCEDES BENZ SAID THERE IS A LOT OF ISSUES WITH THE CLAMPS. IT IS A COMMON ISSUE. CAN CAUSE FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390221January 27, 2021
WHEELS
THE WHEELS ON MY TIRES WILL CRACK AT THE SLIGHTEST STRESS FROM THE ROAD. IT COULD BE A BUMP, A TINY POT HOLE, EVEN A STICK, AND THESE TIRES WILL BECOME DEFECTIVE, EITHER BY CRACKING, BECOMING FLAT OR THE WHEEL BECOMING COMPLETELY IMMOBLIZED. I HAVE BEEN STRANDED ON THE ROAD IN THE MIDDLE OF THE NIGHT FOR HOURS BECAUSE OF THESE DEFECTIVE TIRES. I'VE COME INTO WORK UN-SHOWERED WITH NO SLEEP, BECAUSE I WAS STRANDED FOR SOMETIMES UP TO 12 HOURS BEFORE I WOULD GET HELP. ITS HAPPENED AT LEAST ONCE A MONTH FOR THE PAST 4 YEARS. THERE IS NO WAY THESE TIRES PASSED EVEN BASIC INSPECTION. THEY ARE DANGER TO ANYONE USING THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387036January 7, 2021
SEAT BELTS
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ C300. THE CONTACT STATED WHILE STARTING THE VEHICLE, THE FRONT SEAT BELT PRETENSIONER FAILED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 17V251000 (SEAT BELTS) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT TAKEN TO THE LOCAL DEALER. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT SINCE THE VEHICLE WAS NOT INCLUDED IN THE RECALL, THE VEHICLE OWNER WAS RESPONSIBLE FOR THE COST OF THE REPAIRS. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000. ## VIN PASSED ## MERCEDES-BENZ 2017 C300C4 ##
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386566January 5, 2021
SEAT BELTS
REAR DRIVER SIDE SEAT BELT NOT LOCKING AND CAN NOT DEPRESS UNLOCKING BUTTON. DOESN'T LOCK BEFORE STARTING NOR AFTER CAR IS STARTED AND DRIVING. JUST PURCHASED CAR 4 MONTHS AGO BACK SEAT NEVER USED.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384431December 21, 2020
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2017 MERCEDES BENZ C300. THE CONTACT STATED THAT WHILE DRIVING 55 MPH AND WAS GOING AROUND A CURVE IN THE ROAD, AN ABNORMAL SOUND WAS HEARD. THE SUN ROOF EXPLODED WITHOUT IMPACT. THE CONTACT STATED THAT THE SUN ROOF GLASS FELL INSIDE THE CABIN OF THE VEHICLE AND ON HER SON WHO WAS SEATED IN HIS CAR SEAT IN THE REAR OF THE VEHICLE. THE CONTACT AND HER SON SUSTAINED MINOR SCRAPES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT COASTED TO THE SIDE OF THE ROAD. THE CONTACT CALLED MERCEDES-BENZ OF FAYETTEVILLE (420 GLENSFORD DR, FAYETTEVILLE, NC 28314, (910) 487-0000) AND INFORMED THE DEALER. THE VEHICLE WAS TOWED TO THE DEALER. THE VEHICLE WAS NOT YET DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 23,000. ## VIN PASSED ## MERCEDES-BENZ C300 C4 2017 ##
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11383821December 16, 2020
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2017 MERCEDES BENZ C300. THE CONTACT STATED THAT WHILE THE HEATER WAS ACTIVATED, THERE WAS AN ABNORMAL FUEL ODOR COMING FROM THE VENTS INTO THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR MECHANIC TO BE DIAGNOSED. THE CONTACT STATED THAT THE FUEL ODOR ONLY OCCURRED DURING THE WINTER. THE CONTACT ALSO STATED THAT THE FUEL TANK HOSE CLIP THAT GOES TO THE ENGINE BECAME LOOSE AND CAUSE THE FUEL ODOR TO PENETRATE INSIDE THE VEHICLE. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000. ## VIN PASSED ## MERCEDES-BENZ 2017C300 ##
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373777November 9, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2017 MERCEDES-BENZ C300C. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THEY WERE INFORMED THAT THEIR VEHICLE WAS ON FIRE. THE VEHICLE'S CONSOLE HAD CAUGHT ON FIRE. THE CONTACT STATED THE FIRE DEPARTMENT HAD PUT OUT THE FIRE. THE VEHICLE WAS DEEMED TOTALED DUE TO THE ENTIRE INSIDE BEING COMPLETELY BURNED. THERE WERE NO INJURIES. A REPORT WAS FILED BY THE FIRE DEPARTMENT STATING THAT THE FIRE WAS CAUSED BY ELECTRICAL FAILURES. THE DEALER (MERCEDES-BENZ OF STEVENS CREEK 4500 STEVENS CREEK BLVD, SAN JOSE, CA 95129; (408) 641-4610) WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEIR VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT APPROXIMATELY, TWO MONTHS AGO A FUSE LINE UNDERNEATH THE FRONT PASSENGER SEAT HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AT THE DEALER MENTIONED ABOVE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS OPENED REGARDING THE MATTER. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11354963September 14, 2020
UNKNOWN OR OTHER
I WAS DRIVING ON THE HIGHWAY DOING ABOUT 55 MPH AND IT FELT LIKE SOMETHING FELL OUT OF THE SKY AND LANDED ON THE CAR, I INSTANTLY THOUGHT THAT I HIT SOMETHING BUT I DIDN'T IT WAS FOLLOWED BY A LOUD SOUND THAT SOUNDED LIKE A GUNSHOT FOLLOWED BY THE ENTIRE GLASS ROOF PANEL EXPLODING AND CRASHING DOWN INTO IN ME CAUSE MULTIPLE CUTS AND CAUSED ME TO SWERVE ON THE HIGHWAY. ## VIN PASSED ## MERCEDES-BENZ 2017 ##
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11343507August 5, 2020
ENGINE
CAR STARTED TO VIBRATE AT IDLE THEN GRADUATED TO SHAKING AT ALL TIMES EVEN DURING ACCELERATION. ACCELERATION VERY SLOW, STUCK FEELING. BROUGHT TO MERCEDES AT 28K MILES. THEY STATED IT IS A CRACKED PISTON IN CYLINDER 1. THIS IS APPARENTLY A VERY COMMON ISSUE WITH THIS ENGINE BUT THERE ARE NO RECALLS YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342812August 2, 2020
ENGINE
2017 MERCEDES C300 COUPE 49,000 MILES. THIS CAR HAS BEEN TO THE SERVICE CENTER 10 TIMES FOR ENGINE PROBLEMS " VIBRATIING, JERKING, SHAKING AND TICKING" LAST VISIT AT HOEHN MERCEDES,. SERVICE TECH SAID THAT THESE ENGINES AUTOMATICALLY VIBRATE AND JERK AND THAT IS JUST THE NATURE OF THE BEAST?? WTHECK???!! HAVE ALREADY HAD PISTON 1 CRACK AND BREAK, MECHANIC NEVER FOUND THE BROKEN PIECE. CAR IS MUCH WORSE SINCE THAT REPAIR. HOEHNN MB TOLD ME THAT THEY WERE REPLACING THE ENGIBE BUT WHWN I PICKED UP THE VAN THEY SAID THEY DECIDED JUST TO REPLACE PISTON #1
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337524July 5, 2020
ELECTRICAL SYSTEM, ENGINE, VISIBILITY/WIPER
PISTON 1 CRACKED AT 48,000 MILES. MB TOLD OWNER THAT THE ENGINE HAD TO BE REPLACED BUT WHEN FINDING OUT THAT THE WARRANTY WAS UP AT 50,000 THEY REPLACED THE PISTON INSTEAD. CAR IS STILL SHAKING AT IDLE AND ROUGH RIDE. ENGINE SHAKES AND JERKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337525July 5, 2020
VISIBILITY/WIPER
CAR IS A 2017 MERCEDES C300 COUPE AND HAS HAD TO REPLACE WINDSHIELD 3 TIMES. PROBLEMS WITH WINDSHIELD CRACKING. 1ST REPAIR CAR CAME FROM DEALERSHIP WITH A LONG CRACK ON DRIVERS SIDE, 2ND CAR WAS AT SERVICE CENTER FOR 3 WEEKS TO A MONTH AND CUSTOMER CAME TO PICK UP THE CAR AND LONG CRACK ACROSS THE TOP OF WINDSHIELD. HAPPENED WHILE IN MB POSSESION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328502June 12, 2020
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ C43 AMG. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE TOP OF THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE AND BECAME AWARE OF A MASSIVE FRACTURE IN THE SUN ROOF. THE CONTACT CALLED AN UNKNOWN DEALER AND WAS INFORMED THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 32,929.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319155March 24, 2020
ELECTRICAL SYSTEM, STEERING:ELECTRIC POWER ASSIST SYSTEM, VEHICLE SPEED CONTROL, STEERING
TL* THE CONTACT OWNED A 2017 MERCEDES BENZ C43 AMG. THE CONTACT STATED THAT WHILE DRIVING AT 63 MPH IN THE RAIN, LOSS CONTROL OF THE VEHICLE AS IT SLED TO THE LEFT AND CRASHED INTO THE GUARD RAIL. THE INCIDENT OF MARCH 12TH DID NOT FEEL LIKE I HAD HYDRO-PLANNED. THE CONTACT STATED THAT SEVERAL WARNING LIGHTS ILLUMINATED SUCH AS AIR BAGS FAILURE, SHOCK FAILURE, SUSPENSION FAILURE AND TRACK FAILURE. THERE WERE NO INJURIES AND NO POLICE REPORT WAS FILED. THE VEHICLE'S DRIVER'S SIDE WAS DAMAGED UNDER THE FRONT BUMPER AND THE FRAME WAS DAMAGED BEYOND REPAIR. THE VEHICLE WAS TOWED TO AN AUTO BODY REPAIR FACILITY WHERE THE CONTACT WAS INFORMED THAT THE STEERING WAS EXTENSIVELY DAMAGED AND A FAILURE CAUSE COULD NOT BE DETERMINED. THE CONTACT RESEARCHED THE FAILURE ON-LINE AND BELIEVES THAT THE ELECTRIC STEERING WAS DEFECTIVE AND MAY BE A CAUSE OF THE FAILURE. THE CONTACT MENTIONED THAT THE VIN WAS NOT INCLUDED IN A RECALL FOR ELECTRICAL STEERING. DURING THE INSPECTION OF THE VEHICLE BY PENSKE AUTO COLLISION CENTER, THE TECHNICIAN COULD NOT TELL IF THE STEERING DAMAGE WAS SUSTAINED DURING THE COLLISION OR AS A RESULT OF A DEFECT. THEY ALSO FOUND DAMAGE TO THE REAR DRIVE UNIT ALTHOUGH, AS VERY VISIBLE IN THE PHOTOS, THE VEHICLE STRUCK THE BARRIER WITH THE FRONT LEFT (DRIVER'S SIDE) PORTION OF THE FRONT BUMPER. THE REAR OF THE CAR NEVER SLAMMED INTO THE BARRIER BUT DID SCRAPE ALONG THE DRIVER'S SIDE MOMENTARILY BUT THERE WAS NO IMPACT. THE COLLISION CENTER COULD NOT ACCOUNT FOR THE DAMAGE TO THE REAR DRIVE UNIT. IN RESEARCH, I FOUND A FEW MENTIONS AND COMPLAINTS OF THE REAR AXLE DISENGAGING WHICH COULD CAUSE LOSS OF CONTROL. THE VEHICLE WAS TOTALED BY THE CONTACT'S INSURANCE COMPANY. THE DEALER AND MANUFACTURER HAD BEEN CONTACTED. THE FAILURE MILEAGE WAS 32,000. *DT*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11315335February 29, 2020
AIR BAGS, SERVICE BRAKES, VEHICLE SPEED CONTROL
ON MARCH 8, 2018 MY VEHICLE HAS BEEN INVOLVED IN AN ACCIDENT. WHILE DRIVING TO A MEETING THE RIGHT REAR WHEEL OF THE VEHICLE LOCKED UP SENDING THE VEHICLE INTO A 360-DEGREE SPIN. ALL SAFETY FEATURES IN THE VEHICLE FAILED. NO BRAKES, NO AIRBAGS DEPLOYED ON IMPACT. ON OR AROUND OCTOBER 21ST OF 2018. MY VEHICLE IS INVOLVED IN A SECOND ACCIDENT. THE CIRCUMSTANCES OF THE VEHICLE ARE IDENTICAL. WHILE ON MY WAY TO A MEETING THE RIGHT REAR WHEEL GOT LOCKED WHICH SENT THE CAR INTO A 360-DEGREE SPIN. BRAKES, STABILITY CONTROL FAIL, THE CAR ACCELERATED WHILE APPLYING BRAKES, AIR BAGS FAILED TO DEPLPOY ON IMPACT. AFTER THE ACCIDENT I REQUESTED MBUSA TO DISPATCH A SOFTWARE ENGINEER TO HAVE THE ONBOARD ELECTRONICS EXAMINED FOR A POSSIBLE DEFECT. MBUSA ALONG WITH THE MANUFACTURER ARE REFUSING TO HAVE AN ENGINEER SENT. THE DEALERSHIP IS ENGAGED IN DECEITFUL TACTICS IN THEIR COMMUNICATIONS WITH MBUSA LLC. THE DEALERSHIP HAS LIED MULTIPLE TIMES TO MBUSA STATING I AM NOT SHOWING UP TO PRESCRIBED MEETINGS. I HAVE SHOWED ON TIME ON THE DATE THE MEETINGS WITH THE ENGINEER WAS SUPPOSED TO TAKE PLACE AND HAVE A WITNESS. ON THE NIGHT OF THE SECOND ACCIDENT THE VEHICLE WAS BROKEN INTO TWICE. THE DEALERSHIP STAFF HAVE CHANGED THE RIGHT REAR TIRE ON THE VEHICLE TO MAKE IT APPEAR AS THOUGH IT WAS THE TIRE'S FAULT. THE PURCHASE RECEIPT FOR THE TIRE AND THE DOT NUMBERS DO NOT MATCH THE DOT NUMBER CURRENTLY ON A TIRE REPLACED BY THE STAFF. MBUSA ALLEGES IT IS THE TIRES FAULT WITHOUT PROVIDING ANY SCIENTIFIC FACT BASED EVIDEMCE. A YEAR AN A HALF LATER THE ISSUE IS NOT RESOLVED AND EVERYONE IS POINTING FINGERS AT EACH OTHER.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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