Mercedes-Benz C-Class Complaints (2014)

284 consumer complaints on file.

#11187104March 15, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JACK INGRAM MOTORS (227 EASTERN BLVD MONTGOMERY, AL 36117, (334) 277-5770) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186891March 14, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ C250W. THE CONTACT RECEIVED AN UNKNOWN RECALL NOTICE REGARDING THE AIR BAGS. THE CONTACT WENT ONLINE AND FOUND THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL MAY OF 2020. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186931March 14, 2019
UNKNOWN OR OTHER
THE REAR SPOILER FLEW OFF THE TRUNK OF THE CAR AND BECAME ARIBORNE WHILE DRIVING ON THE HIGHWAY AT 75 MILES AN HOUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186093March 12, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE PARTS WOULD BE AVAILABLE IN MAY OF 2020. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184788March 7, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V010000 (AIR BAGS) AND 17V627000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183587March 2, 2019
AIR BAGS
TAKATA RECALL IT IS TAKING TOO LONG FOR REPLACEMENT PARTS FOR THIS RECALL. I HAVE OWNED THE CAR FOR A YEAR NOW, AND I DO NOT FEEL SAFE DRIVING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182344February 25, 2019
AIR BAGS
I SPECIFICALLY CHECKED FOR ANY VEHICLE RECALLS WHEN PURCHASING THIS VEHICLE AND EVEN THOUGH IT WAS MORE THAN I WANTED TO SPEND, I WANTED A CAR THAT WOULD NOT HAVE A TAKADA AIRBAG RECALL BECAUSE THE LINCOLN MKZ I PREVIOUSLY OWNED HAD THE TAKADA AIRBAG RECALL AND THERE WAS NO RESOLUTION. I WAS TERRIFIED WHEN MY DAUGHTER TOTALED THE MKZ AND I SPECIFICALLY WANTED TO PURCHASE A VEHICLE WITH NO AIRBAG RECALL. TODAY 02/25/2019 I WAS INFORMED FOR THE FIRST TIME THAT THE MERCEDES BENZ I HAD PURCHASED HAD A TAKEDA AIRBAG RECALL. THAT RECALL GOES BACK TO 01/1990! HOW IS IT POSSIBLE THAT THE VIN # SEARCH STATED THIS VEHICLE HAD NO RECALLS WHEN I PURCHASED IT, THAT INFORMATION SHOULD HAVE BEEN TRANSPARENT AND DISCLOSED. THIS SHOULD BE A VIOLATION OF MY RIGHT, ESPECIALLY SINCE I SPECIFIED THAT I DID NOT WANT A VEHICLE WITH AN AIRBAG RECALL. NOW I AM IN DEBT FOR A VEHICLE THAT HAS A SERIOUS RECALL WITH NO RESOLUTION. AGAIN FEARFUL AND STRESSED BECAUSE IT WAS A GIFT FOR MY DAUGHTER. THIS NEEDS TO STOP. HUGE CORPORATIONS PREFERRING TO SETTLE INDIVIDUAL SERIOUS ACCIDENTS OR CASUALTIES INSTEAD OF FIXING THE ISSUE BECAUSE IT IS NOT COST EFFECTIVE. I WAS LIED TO INTENTIONALLY TO ENSURE A SALE OF THEIR VEHICLE WITHOUT DISCLOSING FULL INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182407February 25, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250W. THE CONTACT RECEIVED A NOTIFICATION FOR AN UNKNOWN RECALL REGARDING THE AIR BAGS (MANUFACTURER RECALL NUMBER: 2019010001 (AIR BAGS)). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SCOTTSDALE (4725 N SCOTTSDALE RD, SCOTTSDALE, AZ 85251, (480) 409-0409) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182177February 24, 2019
AIR BAGS
TAKATA AIRBAGS MERCEDES DEALERS CONTINUE TO SALE VEHICLES LIKE THEY SOLD ME THE CAR WITH RECALL. THIS IS THE SECOND RECALL ON MY VEHICLE. THE FIRST TIME IT TOOK THEM 5 MONTHS TO ADD GROUNDING TO MY STEERING COLUMN. RELATED TO AIR BAGS. NOW THE PASSENGER AIR BAG IS BAD . 19 DEATHS HAVE BEEN DOCUMENTED DO TO AIR BAG FAILURE. WHEN IS ENOUGH. YOU GUYS NEED TO PUT A STOP TO THIS CRIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181265February 20, 2019
AIR BAGS
THERE HAVE BEEN TWO RECALLS ON MY CAR THAT ARE SAID TO BE DANGEROUS AND EVEN DEADLY, YET MERCEDES HAS NOT HAD PARTS TO FIX MY CAR TO A SAFE CONDITION FOR MONTHS AND STATE IT WILL YEARS BEFORE THEY WILL HAVE THE PARTS (2020). THIS IS AN UNREASONABLY DANGEROUS SITUATION THEY HAVE PLACED ME IN AS A PAYING CUSTOMER AND IS A BREACH OF ACCEPTABLE STANDARDS. TWO RECALLS ARE CURRENTLY THREATENING MY LIFE AND THE LIFE OF ANY PASSENGER WHEN THE CAR IS UTILIZED, A SHORT IN THE STEERING COLUMN CAN CAUSE THE AIRBAG TO BLOW AT ANY TIME AND A DEFECTIVE AIRBAG ON PASSENGER SIDE CAN SEND SHRAPNEL FLYING THAT IS REPORTED TO BE A POSSIBLE CAUSE OF DEATH OR SERIOUS INJURY. MERCEDES ONLY APOLOGIZES CLAIMING THEY HAVE NO PARTS AND NO WAY TO MAKE MY CAR SAFER BY DISABLING MECHANISMS FROM BOTH RECALLS TO MAKE MY CAR SAFER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180158February 14, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) AND AN UNKNOWN NHTSA CAMPAIGN NUMBER REGARDING THE AIR BAGS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE CONTACT WAS CONCERNED FOR THE SAFETY OF BOTH HER DAUGHTER AND HERSELF IN THE EVENT THAT THE AIR BAGS COULD DEPLOY UNEXPECTEDLY. THE CONTACT CALLED MERCEDES-BENZ OF PEMBROKE PINES AT (954) 644-5035 (LOCATED AT 14199 PINES BLVD, PEMBROKE PINES, FL 33027) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 48,000. PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR THE UNKNOWN RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174717February 6, 2019
AIR BAGS
TAKATA RECALL MERCEDES ADVISES REPLACEMENT PART NOT AVAILABLE UNTIL MAY 2020. CONSIDERING DANGER OF DEATH/DISFIGUREMENT FROM AN IMPACT INCIDENT, THIS DELAY TO REPAIR IS EXCESSIVE AND UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171888January 24, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. THE CONTACT TOOK THE VEHICLE TO MERCEDES-BENZ OF CHERRY HILL (2151 NJ-70, CHERRY HILL, NJ 08002, (856) 663-3200) AND WAS INFORMED THAT THE VEHICLE COULD NOT BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) BECAUSE THE SRS WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170884January 19, 2019
STRUCTURE:BODY, FUEL/PROPULSION SYSTEM
2014 MERCEDES C 250 1) SMELLS OF STRONG FUEL FUMES INSIDE AND OUTSIDE OF VEHICLE 2) STALLS WHEN ATTEMPTING TO PASS VEHICLES OR ACCELERATE SOMETIMES 3) RED PAINTING HAS CLEAR COAT FINISH PEELING 4) CAR SMELLS LIKE SPOILED MILK / MILDEW DURING SUMMER MONTHS WHEN AIR CONDITIONER IS STARTING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162861December 20, 2018
STEERING
STEERING WHILE CONDUCTING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161710December 15, 2018
AIR BAGS
I RECIEVED A RECALL ON MY VEHICLE FOR ELECTRICAL GROUNDING AND INADVERTANT AIRBAG DEPLOYMENT. HOWEVER DESPITE MULTIPLE CALLS TO THE LOCAL MERCEDES BENZ SERVICE CENTER FOR THE LAST PAST ONE MONTH, I WAS TOLD THE "PART" WAS NOT AVAILABLE AND THAT THEY WERE WAITING FOR IT FROM THE COMPANY. I FEEL ONE MONTH IS QUITE A LONG TIME TO GET A"PART" WHICH IS O A RECAL SAFETY ISSUE. I WONDER IF YOU COULD PLEASE DO THE NEEDFUL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149953November 7, 2018
ENGINE
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. WHEN THE CONTACT PRESSED THE PUSH START BUTTON, IT TOOK APPROXIMATELY ONE MINUTE TO START THE ENGINE. THE CONTACT STATED THAT THE FAILURE OCCURRED FOR AT LEAST THREE MONTHS ON A DAILY BASIS, BUT WAS NOW OCCURRING APPROXIMATELY FOUR TIMES PER DAY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE TIMING CHAIN AND CAM SHAFT FAILED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122223August 24, 2018
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. WHILE THE VEHICLE WAS STATIONARY, THE DRIVER'S DOOR LATCH MALFUNCTIONED AND THE CONTACT COULD NOT EXIT THE VEHICLE. THE CONTACT ROLLED DOWN THE DRIVER'S WINDOW AND USED THE EXTERIOR DOOR HANDLE TO EXIT THE VEHICLE. MERCEDES-BENZ OF MARION (2604 WEST DEYOUNG STREET, MARION, ILLINOIS 62959, (618) 997-1313) WAS MADE AWARE OF THE FAILURE AND STATED THAT THE DRIVER'S DOOR NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 51,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121963August 23, 2018
STRUCTURE:BODY
DOOR HANDLE BREAKS FROM THE INSIDE, CAUSE IT TO BECOME COMPLETELY NON-FUNCTIONAL. PASSENGERS CANNOT GET OUT OF THE CAR FROM THE INSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121692August 22, 2018
AIR BAGS
TAKATA RECALL. OUR COMPLAINT IS REGARDING THE UNREASONABLE DELAY IN PROVIDING US WITH A GOOD REPLACEMENT PART. BECAUSE OF THE RECALL WE HAVE BEEN UNABLE TO USE THE CAR OR RISK SERIOUS BODILY INJURY OR DEATH IF THE AIRBAG SHOULD DEPLOY AND EXPLODE. IN THE MEANTIME WE HAVE TO FIND ALTERNATE TRANSPORTATION, CONTINUE MAKING PAYMENTS ON THE CAR, AND ARE UNABLE TO SELL IT. SHOULD WE DECIDE TO USE IT AND GET INJURED BY THE AIRBAG WE WILL HAVE NO REMEDY AT LAW BECAUSE WE THEY WILL CONSIDER THAT ASSUMED THE RISK BY USING IT EVEN WITH KNOWLEDGE OF THE RECALL. WE WANTED OUR REPLACEMENT PART MONTHS AGO AND NOW ITS BEEN JUST TOO LONG. OTHER VEHICLES WITH THE SAME RECALL HAVE HAD REPLACEMENTS ALREADY. MERCEDES BENZ IS NOT ACTING FAST ENOUGH AND THIS DELAY CAN ONLY CAUSE MORE PROBLEMS FOR OUR SOCIETY AS A WHOLE AS SOME PEOPLE MAY CONTINUE TO USE THEIR CARS DESPITE THEW RECALL. WE RECEIVED OUR NOTICE IN FEBRUARY OF 2018. TO THE QUESTION BELOW REGARDING "WHEN DID THIS HAPPEN" I USED THE DATE OF THE RECALL NOTICE. WE HAVE AVOIDED USING THE CAR AND HAVE NOT BEEN INVOLVED IN AN ACCIDENT. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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