Mercedes-Benz C-Class Complaints (2012)

588 consumer complaints on file.

#11398601March 1, 2021
ENGINE, FUEL/PROPULSION SYSTEM
WHEN ACCELERATING TO PASS ON HIGHWAY CAR SUDDENLY GOES INTO LIMP MODE AND LOSSES POWER THIS IS DANGEROUS AT 70 PLUS MILES PER HOUR, ECM CODE READS P0002 HIGH PRESSURE FUEL REGULATOR FAILURE, CHECK ENGINE LIGHT WILL STAY ON UNTIL CAR HAS BEEN SHUT OFF FOR LONGER THAN TEN MINUTES OR IF YOU HAVE A SCANNER YOU CAN ERASE CODE AND DRIVE THE CAR NORMAL, NO PASSING. THIS HAS ALSO HAPPEN PULLING OUT FROM A STOP LIGHT CAR HAS BUCKLE WITH IMMEDIATE POWER LOSS AND WILL ONLY CREAK UP IN LIMP MODE JUST ENOUGH TO GET YOU HOME. I AM A WELL SEASON MECHANIC WITH OVER 20 YEARS EXPERIENCE AND THIS IS ABSOLUTELY DANGEROUS. PLEASE DON'T WAIT UNTIL SOMEONE GETS HURT OR KILLED BY THIS WHICH IS A KNOWN ISSUE GOING BACK BEFORE 2012. THIS HAPPENED 3 TIMES THIS AST WEEK AND TODAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390625January 29, 2021
FUEL/PROPULSION SYSTEM
EXTREMELY DANGEROUS FUEL LEAK - FUEL STARTED TO LEAK FROM THE TOP OF THE GAS TANK, INSIDE THE CAR FROM UNDER THE DRIVER SIDE REAR PASSENGER SEAT. VEHICLE WAS TAKEN TO CLOSEST SHOP AVAILABLE WHEN HEAVY FUEL SMELLS WERE NOTICED INSIDE VEHICLE WHILE DRIVING. A LOCAL TIRE SHOP, HAMIL FIRESTONE, LOOKED UNDER THE CAR AND IDENTIFIED THAT FUEL WAS LEAKING DOWN THE FRAME TO THE ROAD. SOMEHOW GASOLINE WAS ACTUALLY LEAKING FROM INSIDE THE CAR. I CONTACTED MERCEDES CORP IMMEDIATELY AND THEY SENT A TOW TRUCK TO COLLECT THE VEHICLE. I WAS TOLD THAT DUE TO THE NATURE OF THE ISSUE IT WAS EXTREMELY DANGEROUS TO DRIVE THE CAR. MERCEDES SAID THAT DESPITE THE CAR BEING OUT OF WARRANTY, SOMETHING LIKE THIS WOULD GO TO "UPPER MGMT" FOR REVIEW AND SHOULD BE TAKEN CARE OF BY MERCCEDES. NOW THE VEHICHLE IS STILL AT THE LOCAL MERCEDES DEALERSHIP WHERE THE HAVE CONFIRMED AN ISSUE WITH THE FUEL PUMP AND SEALS, AND THAT THE CAR IS DEFINETLY LESKING FUEL OUT ONTO THE ROAD.... BUT DESPITE A RECALL ON ALMOST EVERY OTHER 2012 MODEL CAR FOR THE SAME ISSUE, THEY ARE SAYING BECAUSE THIS VIN IS NOT INCLUDED IT DOESN'T MATTER THAT IT IS DOING THE SAME THING. THEY WANT ME TO PAY FOR THE REPAIR. I EXPLAINED THAT I OR MY CHILDREN, OR EVEN ALL OF US COULD HAVE BEEN INVOLVED IN A FATAL CAR FIRE DUE TO THE ISSUE!!! MERCEDES DIRECT RESPONSE WAS, "THAT IS THE RISK OF DRIVING A VEHICLE OUT OF WARRANTY." UNACCEPTABLE!!!
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11389862January 25, 2021
STRUCTURE:BODY, SUSPENSION
REAR SUBFRAME (AS RECALLED IN PREVIOUS YEARS) WAS COMPLETED CORRODED - FAILED VIRGINIA INSPECTION - IN SUCH POOR SHAPE THAT ENTIRE SUBFRAME HAD TO BE REPLACED - CORROSION RIDDLED THE PIECE SO THAT HUGE HOLES RESULTED IN NO POSSIBILITY OF WELDING TO FIX/SUPPLEMENT WEAKNESS - AUTO REPAIR PLACE HAD NOT SEEN SUCH A WEAK FRAME IN SUCH A RELATIVELY NEW CAR. LUCKILY - NO ACCIDENT OCCURED BUT COULD EASILY HAVE OCCURRED DUE TO CORROSION. NO OTHER PART OF VEHICLE WAS CORRODED - SO PART WAS MANUFACTURED INCORRECTLY (NO CORROSION CONTROL?/SHIPMENT FROM GERMANY ISSUE?) - MERCEDES BENZ HAS RECALL FOR THIS PART IN PREVIOUS MODEL YEARS - PICTURES OF SUBFRAME AVAILABLE UPON DEMAND
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385548December 30, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I HAVE BEEN HAVING ISSUES WITH MY VEHICLE SINCE I PURCHASED IT. STARTING WITH ME NOT HAVING ENOUGH POWER FROM A START, IN AN ATTEMPT TO GAIN ENOUGH POWER TO DRIVE AT A SAFE SPEED FROM THE START, AS IF THE VEHICLE LAGS & NO MATTER THE GASOLINE OR SERVICE, THE PROBLEM NEVER CORRECTS. WHEN I'M TRYING TO GAIN SPEED TO MAINTAIN WITH THE FLOW OF TRAFFIC SAFELY THE VEHICLE LAGS NOTABLY BEFORE GAINING SPEED. I'M NOW HAVING TO REPLACE THE ENGINE BC THE OIL COOLANT HOSE BURST WHILE I WAS DRIVING ON THE HIGHWAY WITH MY CHILD IN THE CAR. MY CHECK ENGINE LIGHT ACTIVATED BUT THE ONLY NOTICE DISPLAYED ON THE DASH WAS THE ENGINE COOLANT WHEN IT WAS LOW. WHEN THE HOSE BURST WHILE I WAS DRIVING ABOUT 60MPH I HEARD A POP SOUND UNDER THE HOOD, SAW SMOKE COMING FROM THE EXHAUST, THEN A CLANKING NOISE UNDER THE HOOD THAT GOT LOUDER & LOUDER UNTIL I WAS ABLE TO PULL OFF OF THE HIGHWAY, & THEN I NOTICED A VERY LARGE AMOUNT OF OIL ON THE GROUND THAT LEFT A TRAIL ALONG THE GROUND FROM MY VEHICLE. THAT WAS VERY DANGEROUS AS MY VEHICLE LOST POWER DURING THAT INCIDENT. I'M TOLD BY THE MECHANIC, THE ENGINE HAS TO BE REPLACED. THIS HAPPENED WITHOUT A WARNING. THE MERCEDES BENZ IS SUPPOSED TO BE A SAFE & RELIABLE LUXURY VEHICLE & NOT A NIGHTMARE TO HAVE FOR THE OWNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384474December 21, 2020
SERVICE BRAKES
AT ABOUT 40,000 MILES THE PARKING BRAKE BEGAN STICKING AND WAS DIFFICULT TO RELEASE. THIS WAS REPLACED UNDER WARRANTY. IT BEGAN HAPPENING AGAIN . I SPOKE TO THE MERCEDES USA AND THEY SAID I WOULD HAVE O PAY TO REPLACE IT. I BELIEVE THIS PART IS DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375773November 22, 2020
AIR BAGS
PLEASE ALLOW THIS TO SERVE AS A LIMITED NOTICE TO I) MERCEDES-BENZ AG, II) MBUSA AND III) DAIMLER AG OF A NEW TAKATA AIRBAG INFLATOR RUPTURE FOR TREAD COMPLIANCE PURPOSES. THE SUBJECT VEHICLE IS A 2012 MERCEDES-BENZ C250W,VIN#: ***************** (THE 'VEHICLE'). I HAVE THE PRIVILEGE OF REPRESENTING TWO INDIVIDUALS WHO WERE SEVERELY INJURED ON 11/7/2020 WHEN THE PASSENGER-SIDE TAKATA AIRBAG INSTALLED IN THE VEHICLE IMPROPERLY RUPTURED DURING A CRASH EVENT DEPLOYMENT. THE VEHICLE WAS IN MOTION AT THE TIME OF THE RUPTURE. DUE TO THE VIOLENT EXPLOSION OF THE INFLATOR MODULE, THE INFLATOR'S IGNITER CAPS AND HOUSING BLEW APART AND STRUCK THE PASSENGER, A YOUNG FEMALE, IN THE FACE AND HEAD WITH LETHAL VELOCITY. THE INCIDENT OCCURRED IN PINELLAS COUNTY, FLORIDA. THE YOUNG FEMALE PASSENGER HAS BEEN HOSPITALIZED FOR 2 WEEKS WITH SEVERE INJURIES AND MULTIPLE SURGICAL PROCEDURES. HER CURRENT INJURIES INCLUDE BUT ARE NOT LIMITED TO, LOSS OF VISION IN HER LEFT EYE, COGNITIVE TRAUMA, FACIAL PARALYSIS AND DIMINISHED HEARING CAPACITY IN BOTH EARS: AS SHOWN BELOW, THE PASSENGER-SIDE AIRBAG MODULE BLEW APART (AS WE HAVE SEEN IN MULTIPLE PASSENGER-SIDE TAKATA BAGS)'DUE TO THE LARGE AMOUNT OF AMMONIUM NITRATE PROPELLANT USED IN THIS MODEL FOR DEPLOYMENT. THE BELOW IMAGES SHOW PIECES OF THE INFLATOR MODULE POST-EXPLOSION, INCLUDING THE INFLATOR MESH, HOUSING AND IGNITER CAPS FROM STAGE 2 SEPARATION. ## VIN PASSED ## 2012 MERCEDES-BENZ C250W ##*DT*DT*JB *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11374135November 11, 2020
AIR BAGS
MY MERCEDES HAS A RECALL FOR THE TAKATA AIR BAGS. I DO NOT LIVE IN CLOSE PROXIMITY TO A MERCEDES DEALERSHIP. I HAVE SPOKEN TO THE DEALERSHIP IN ORANGE PARK, FL WHICH IS AROUND 85 MILES AWAY. I HAVE, ALSO, SPOKEN TO MERCEDES CUSTOMER CARE. NEITHER WILL ASSIST IN HAVING MY CAR PICKED UP AND TAKEN TO THE DEALERSHIP OR ARE THEY OFFERING ANY ASSISTANCE IN REMOVING A BARRIER TO HAVE THE AIR BAG REPLACED. I UNDERSTAND THIS IS AN IMPORTANT RECALL BUT HOW DO I COMPLY AND MITIGATE RISK OF INJURY IF MERCEDES IS NOT WILLING TO HELP CAR OWNERS WHO LIVE IN RURAL AREAS? PLEASE ADVISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363941October 12, 2020
ELECTRICAL SYSTEM
PARKED CAR IN STRIP MALL TO BUY LUNCH & TURNED OFF IGNITION.LOCKED CAR. RETURNED, OPEN D DOOR WITH KEYLESS ENTRY BUT CAR WOULD NOT START. TRIED WITH KEY. STILL WOULD NOT START. CALL AAA FOR JUMP. CAR WOULD NO START-DIDN'T NEED JUMP-BATTERY OK. KEY IN IGNITION BUT CAR WOULD NOT START. ALL BATTERIES WORKING IN KEY. HAD TO GET TOW TO TAKE CAR TO DEALERSHIP. MERCEDES SENT A TECHNICIAN TO GIVE ME A JUST, TOLD I DIDN'T NEED IT. TECH FOULS THAT OUT WHEN HE TRIES TO JUMP CAR. NOTHING HAPPENED BECAUSE CAN'T TURN ON IGNITION OR PUT CAR IN NEUTRAL. HAD TO WAIT 4 HRS FOR A TOW WITH A BACK LIFT ( I PARKED FRONT END FIRST. REAR FACING PARKING LOT. (4 TOW TRUCKS DISPATCHED BUT WHEN THEY SPOKE TO ME I TOLD THEM, LIKE I TOLD THE PERSON WHO DISPATCHED THEM THAT MY CAR WAS PARKED WITH REAR FACING PARKING LOT.) STILL WAITING TO FIND OUT WHY CAR WOULD NOT START WITH KEY. EVERYTHING ELSE WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363637October 9, 2020
SUSPENSION
DRIVING LOW SPEED IN TOWN IN FAIR WEATHER AND HIT BRAKES, NOISE AND STRANGE "LOOSENESS" IN BACK END. HAD NEARBY SERVICE STATION INSPECT AND REAR SUB FRAME HAD RUSTED OUT, SEARCHED AND FOUND MULTIPLE REPORTS OF EXACT ISSUE. CONFIRMED W/ LOCAL MB DEALER KNOWN ISSUE AND THEY ARE SEEING ABOUT 1 MONTH NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354633September 12, 2020
ENGINE, FUEL/PROPULSION SYSTEM
COLD ENGINE VEHICLE JERKING I TOOK IT TO MERCEDES OF FORT MYERS FL AND THEY TOLD ME THAT THEY COULDN'T FIND THE PROBLEM AND I TOOK IT TO SO MANY OTHER PLACES AND STILL CAN'T FIND IT I'M JUST WONDERING IF IT COULD BE A RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354028September 9, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ## VIN PASSED ## MERCEDES-BENZ C300 2012 ##
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354072September 9, 2020
ENGINE
2012 C250 PURCHASED NEW FROM A DEALER. RATTLING ON STARTING ENGINE AND CHECK ENGINE LIGHT IS ON. SPOKE WITH MY MECHANIC AND IT IS DUE TO FAULTY CAMSHAFT ADJUSTERS. REPAIR WILL COST $5000 PLUS AND INVOLVES REPLACING THE CAMSHAFT ADJUSTERS, TIMING CHAIN AND SPROCKETS. THIS PROBLEM JUST STARTED 10 DAYS AGO WITH APPROXIMATELY 38,000 MILES ON THE ODOMETER. SEEMS TO BE A WELL KNOWN PROBLEM AND NOT AN EXPENSE I CAN REALLY AFFORD ON REDUCED INCOME DUE TO COVID LOCKDOWN. I AM VERY WORRIED ABOUT DRIVING THIS CAR AS THIS PROBLEM CAN RESULT IN CATASTROPHIC ENGINE FAILURE AND I AM REGULARLY ON THE FREEWAY. DRIVING THIS CAR IS NO LONGER SAFE. I PURCHASED A MERCEDES THINKING THEIR REPUTATION FOR SAFETY, QUALITY AND ENGINEERING WOULD PRECLUDE SUCH ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352792September 2, 2020
FUEL/PROPULSION SYSTEM, STEERING, SUSPENSION
THE REAR SUBFRAME HAS CORRODED AROUND THE AREAS WHERE THE TRAILING ARM AND CONTROL ARM MEET THE SUBFRAME ON BOTH SIDES OF THE VEHICLE, AND HAS DISINTEGRATED AROUND THE DRIVERS SIDE REAR TRAILING ARM CAUSING IT TO HAVE DETACHED, ALONG WITH A PIECE OF THE SUBFRAME. THE METAL OF THE SUBFRAME IS DISTORTED AROUND THE AREA OF THE BREAK. THE DETACHED TRAILING ARM AND PIECE OF SUBFRAME ARE NOW MAKING CONTACT WITH THE FUEL TANK AS WELL. THE FUEL TANK COULD HAVE EASILY RUPTURED AND IGNITED WHEN THIS CAR WAS STILL IN OPERATION, AS THIS CAR WAS DRIVEN FOR SEVERAL DAYS BEFORE THE MANUFACTURING DEFECT WAS DISCOVERED. THE FAILURE HAPPENED WHEN COMING TO A GENTLE STOP FROM 20-30 MILES PER HOUR ON A STRAIGHT ROAD. THERE WAS A LOUD SNAPPING NOISE FROM THE DRIVERS SIDE REAR. THIS CAR HAD 92,000 MILES AT TIME OF THE STRUCTURAL FAILURE AND HAS BEEN REGULARLY SERVICED, EXCLUSIVELY AT MERCEDES-BENZ. MERCEDES-BENZ USA CUSTOMER SERVICE IS UNABLE TO OFFER ANY ASSISTANCE. THIS EXACT ISSUE HAS LED TO A RECALL OF THE SAME MODEL IN CANADA, AND THERE ARE COUNTLESS NHTSA REPORTS DESCRIBING SIMILAR STRUCTURAL FAILURES. MERCEDES-BENZ USA IS AWARE OF THIS ISSUE AND IS ALSO AWARE THAT THERE IS A RECALL IN CANADA, BUT HAS MADE IT CLEAR THAT GOODWILL WILL NOT BE EXTENDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352316August 31, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT REACHED OUT TO MERCEDES-BENZ OF MASSAPEQUA (101 SUNRISE HWY, AMITYVILLE, NY 11701, (631) 213-2023) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351943August 29, 2020
ELECTRICAL SYSTEM, STEERING
MY VEHICLE AND MANY OTHER MERCEDES BENZ MODELS SUFFER A FAILED ELECTRONIC IGNITION SWITCH AND ELECTRONIC STEERING LOCK. THIS IS A KNOWN DEFECT AMONGST MANY MODELS/YEARS OF MERCEDES BENZ VEHICLES AND ONLY A DEALER CAN REPAIR. THE COST OF REPAIR IS $1,900. THE CAUSES THE VEHICLES TO BE UNABLE TO START, AND VERY CLEARLY, A MANUFACTURER DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351848August 28, 2020
AIR BAGS
AIR BAG HAS NOT BEEN REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350193August 19, 2020
ENGINE
I WAS DRIVING A OF MAYBE TEN MINUTES ON THE HIGHWAY . AS SOON AS I WAS OFF THE HIGHWAY ; THE VEHICLE SUDDENLY STOPPED WITHOUT WARNING OF A CHECK ENGINE LIGHT .(MALFUNCTION). DAYS BEFORE THAT THE VEHICLE WAS SERVICED AT A MERCEDES BENZ DEALERSHIP WITHOUT ANY ISSUES. AFTER THEIR RESEARCH I'VE BEEN TOLD THAT I NEED A NEW ENGINE . THERE ARE COMPLAINTS AFTER COMPLAINTS LISTED ONLINE IN REGARDS TO ENGINE FAILURE, CAM SHAFT ADJUSTERS ETC. THIS IS SOMETHING THAT CLEARLY NEEDS TO BE HANDLED . THIS COULD HAVE CAUSED A LIFE THREATENING SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348588August 11, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344308August 10, 2020
UNKNOWN OR OTHER
MY VEHICLE STARTED TO PULL LEFT WHEN BRAKING. HAD ALL BRAKES REPLACED AND PULLING CONITNUED. AFTER FURTHER REVIEW, FOUND OUT THAT THE REAR CROSSMEMBER / SUB-FRAME WAS ROTTED ON THE DRIVER SIDE. WHEN BRAKING, THE REAR DRIVER SIDE WHEEL SHIFTS. YOU CAN SEE THE REAR CALIPER MOVE UP. THE PROBLEM IS THAT THE SUBFRAME IS SO ROTTED THAT IT SHIFTS THE ARMS COMING OFF OF IT (EITHER TRAILING OR TORQUE ARM), CAUSING A DANGEROUS SHIFT IN THE BRAKE/WHEEL. CALLED MERCEDES CUSTOMER SUPPORT AND ALL THEY OFFERED WAS A SMALL DISCOUNT ON THE FULL REPAIR COST, WHICH OF COURSE IS ALREADY OVERPRICED. MY VEHICLE IS 8 YEARS OLD, GARAGE KEPT, ORIGINAL OWNERS, AND ONLY HAS ABOUT 45,000 MILES ON IT. NOTHING ELSE ON THE CAR IS ROTTED. THIS IS OBVIOUSLY A QUALITY CONTROL ISSUE BY THE MANUFACTURER. UPON FURTHER REVIEW, THIS IS A COMMON PROBLEM FOR 2008-2015 MERCEDES VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340471July 20, 2020
AIR BAGS
I RECEIVED A RECALL NOTICE IN JANUARY 2019 TO REPLACE MY PASSENGER SIDE AIRBAG MODULE AS THE DEFECT MAY CAUSE THE AIRBAG TO EXPLODE. THE NHTSA RECALL NUMBER IS 19V010. I HAVE CALLED THE LOCAL DEALERSHIP NUMEROUS TIMES AND THEY STILL DO NOT HAVE THE PARTS AVAILABLE. PLEASE ADVISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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