Mazda CX-9 Service Bulletins (2021)

428 manufacturer communications on file.

• April 4, 2022•Document ID: 10210847

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  SA-016-22

  Date Added:

  May 5, 2022

  Manufacturer:

  MAZDA

  Summary

  There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method

  Associated Products (51)

  2022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302022 Mazda MX-52021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-5+ 31 more
  Associated Documents

  • DownloadMC-10210847-0001.pdf↗
• April 4, 2022•Document ID: 10210844

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-004-22a

  Date Added:

  May 5, 2022

  Manufacturer:

  MAZDA

  Summary

  Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

  Associated Products (12)

  2022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32020 Mazda CX-302020 Mazda Mazda32019 Mazda Mazda3
  Associated Documents

  • DownloadMC-10210844-0001.pdf↗
• March 29, 2022•Document ID: 10209761

  Service Bulletin/Repair Instructions
  EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

  Mfr Comm. #:

  SA-014-22

  Date Added:

  April 6, 2022

  Manufacturer:

  MAZDA

  Summary

  Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories.

  Associated Products (161)

  2023 Mazda CX-502022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-52021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-5+ 141 more
  Associated Documents

  • DownloadMC-10209761-0001.pdf↗
• March 24, 2022•Document ID: 10209782

  Service Bulletin/Repair Instructions
  EQUIPMENT; SERVICE BRAKES, HYDRAULIC; EQUIPMENT ADAPTIVE/MOBILITY

  Mfr Comm. #:

  04-001/22

  Date Added:

  April 5, 2022

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may exhibit a click or squeak noise from the front brakes under the following conditions: 2016-2022 CX-9 2018-2022 CX-5 (Click noise): 1. When first moving forward or reverse from a stop OR 2. When first applying the brakes while moving forward at slow speeds. Cause: Due to deteriorated grease between the brake pads and the shim, the front brake pads move upward/downward along with the brake rotors during brake application. When the vehicle moves or the brakes are applied the next time, the front brake pads move to the other side, which causes a click noise. Mass-Production Change: None 2016-2018 CX-9 (Squeak noise): During light braking. Cause: Occurs when the front brake pads have been worn to certain levels. As the pads wear, the chamfer goes away and the grease between the pad and the shim deteriorates. Mass-Production Change: As of Apr. 27, 2018, the chamfer shape of the brake pad was improved to increase durability.

  Associated Products (12)

  2022 Mazda CX-52022 Mazda CX-92021 Mazda CX-52021 Mazda CX-92020 Mazda CX-52020 Mazda CX-92019 Mazda CX-52019 Mazda CX-92018 Mazda CX-52018 Mazda CX-92017 Mazda CX-92016 Mazda CX-9
  Associated Documents

  • DownloadMC-10209782-0001.pdf↗
• March 17, 2022•Document ID: 10209778

  Service Bulletin/Repair Instructions
  EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; ELECTRICAL SYSTEM

  Mfr Comm. #:

  01-003/22

  Date Added:

  April 5, 2022

  Manufacturer:

  MAZDA

  Summary

  The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.

  Associated Products (161)

  2023 Mazda CX-502022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302022 Mazda MX-52021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda6+ 141 more
  Associated Documents

  • DownloadMC-10209778-0001.pdf↗
• March 9, 2022•Document ID: 10209752

  Service Bulletin/Repair Instructions
  WHEELS; POWER TRAIN; EQUIPMENT:MECHANICAL

  Mfr Comm. #:

  SA-006-22a

  Date Added:

  April 6, 2022

  Manufacturer:

  MAZDA

  Summary

  There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additional inconvenience and/or cost to the customer. To reduce the chance of this occurring, please follow the steps outlined in the repair procedure.

  Associated Products (58)

  2023 Mazda CX-502022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-52021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda22021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda22020 Mazda Mazda3+ 38 more
  Associated Documents

  • DownloadMC-10209752-0001.pdf↗
• March 3, 2022•Document ID: 10209814

  Service Bulletin/Repair Instructions
  EQUIPMENT; ELECTRICAL SYSTEM

  Mfr Comm. #:

  09-009/22

  Date Added:

  April 5, 2022

  Manufacturer:

  MAZDA

  Summary

  Some customer may experience the wireless charger does not start charging or stops charging immediately although the mobile device is in the chargeable area. This is caused by the logic for detecting foreign matter being too sensitive.

  Associated Products (1)

  2021 Mazda CX-9
  Associated Documents

  • DownloadMC-10209814-0001.pdf↗
• March 3, 2022•Document ID: 10209784

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM:WIRING:SWITCHES/KNOBS/BUTTONS; EQUIPMENT:APPLIANCE:AIR CONDITIONER

  Mfr Comm. #:

  07-001/22

  Date Added:

  April 5, 2022

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may exhibit an unusual noise in the front A/C unit when the recirculate switch is operated. This is caused by a damaged gear in the air intake actuator. Dust and sand adhered to the grease at the air intake link may disturb the movement of the air intake actuator, resulting in the damaged gear. To eliminate this concern, grease application to the air intake link mechanism to the link pin has been reduced.

  Associated Products (6)

  2021 Mazda CX-92020 Mazda CX-92019 Mazda CX-92018 Mazda CX-92017 Mazda CX-92016 Mazda CX-9
  Associated Documents

  • DownloadMC-10209784-0001.pdf↗
• March 1, 2022•Document ID: 10209774

  Service Bulletin/Repair Instructions
  FUEL SYSTEM, GASOLINE

  Mfr Comm. #:

  01-002/22

  Date Added:

  April 5, 2022

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may exhibit a fuel odor at the left / rear area of the vehicle while the engine is idling that usually occurs when the fuel tank is warmed up in hot weather and/or after long distance driving. Depending on wind direction and/or parking environment, the odor may be more noticeable. The odor may be caused by evaporative gas from the gas outlet vent.

  Associated Products (11)

  2021 Mazda CX-52021 Mazda CX-92020 Mazda CX-52020 Mazda CX-92019 Mazda CX-52019 Mazda CX-92018 Mazda CX-52018 Mazda CX-92017 Mazda CX-52017 Mazda CX-92016 Mazda CX-9
  Associated Documents

  • DownloadMC-10209774-0001.pdf↗
• February 28, 2022•Document ID: 10208564

  Service Bulletin/Repair Instructions
  POWER TRAIN; SUSPENSION:FRONT:WHEEL BEARING

  Mfr Comm. #:

  SA-006-22

  Date Added:

  March 4, 2022

  Manufacturer:

  MAZDA

  Summary

  There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additional inconvenience and/or cost to the customer. To reduce the chance of this occurring, please follow the steps outlined in the repair procedure.

  Associated Products (61)

  2023 Mazda CX-502022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-52021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda22021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda22020 Mazda Mazda3+ 41 more
  Associated Documents

  • DownloadMC-10208564-0001.pdf↗
• February 25, 2022•Document ID: 10208566

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:INFOTAINMENT

  Mfr Comm. #:

  SA-007-22a

  Date Added:

  March 4, 2022

  Manufacturer:

  MAZDA

  Summary

  Some vehicles equipped with SiriusXM Travel Link and a Navigation SD Card added by dealer/customer may experience a SiriusXM Travel Link error when selecting Parking Information.

  Associated Products (11)

  2022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32020 Mazda CX-302020 Mazda Mazda32019 Mazda Mazda3
  Associated Documents

  • DownloadMC-10208566-0001.pdf↗
• February 23, 2022•Document ID: 10208556

  Service Bulletin/Repair Instructions
  STEERING; SERVICE BRAKES, HYDRAULIC; POWER TRAIN; ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  00-001-22

  Date Added:

  March 4, 2022

  Manufacturer:

  MAZDA

  Summary

  Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

  Associated Products (151)

  2023 Mazda CX-502022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302022 Mazda MX-52021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda6+ 131 more
  Associated Documents

  • DownloadMC-10208556-0001.pdf↗
• February 18, 2022•Document ID: 10208568

  Service Bulletin/Repair Instructions
  POWER TRAIN; POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT

  Mfr Comm. #:

  SA-009-22

  Date Added:

  March 4, 2022

  Manufacturer:

  MAZDA

  Summary

  The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differential. NOTE: The breather threads have a sealant and locking compound that prevents it from being reused. Refer to GEPC for the correct part number of the Differential Breather. The instructions on MGSS will be updated soon to include replacing the breather when replacing the differential with a new unit.

  Associated Products (31)

  2023 Mazda CX-502022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32018 Mazda CX-3+ 11 more
  Associated Documents

  • DownloadMC-10208568-0001.pdf↗
• February 10, 2022•Document ID: 10208567

  Service Bulletin/Repair Instructions
  STRUCTURE

  Mfr Comm. #:

  SA-008-22

  Date Added:

  March 4, 2022

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

  Associated Products (127)

  2023 Mazda CX-502022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302022 Mazda MX-52021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda22021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda2+ 107 more
  Associated Documents

  • DownloadMC-10208567-0001.pdf↗
• February 9, 2022•Document ID: 10208565

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:INFOTAINMENT

  Mfr Comm. #:

  SA-007-22

  Date Added:

  March 4, 2022

  Manufacturer:

  MAZDA

  Summary

  Some customers may experience a SiriusXM Travel Link error when selecting Parking Information.

  Associated Products (11)

  2022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32020 Mazda CX-302020 Mazda Mazda32019 Mazda Mazda3
  Associated Documents

  • DownloadMC-10208565-0001.pdf↗
• February 4, 2022•Document ID: 10208554

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER; STRUCTURE

  Mfr Comm. #:

  MT-001-22

  Date Added:

  March 4, 2022

  Manufacturer:

  MAZDA

  Summary

  Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions. Use a clean towel damped in leather/vinyl cleaner or mild soap to clean the steering wheel. NOTE: Upholstery maintenance and care information can also be found in the Owner's Manual.

  Associated Products (51)

  2022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302022 Mazda MX-52021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-5+ 31 more
  Associated Documents

  • DownloadMC-10208554-0001.pdf↗
• February 1, 2022•Document ID: 10208562

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-004-22

  Date Added:

  March 4, 2022

  Manufacturer:

  MAZDA

  Summary

  Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

  Associated Products (12)

  2022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32020 Mazda CX-302020 Mazda Mazda32019 Mazda Mazda3
  Associated Documents

  • DownloadMC-10208562-0001.pdf↗
• December 22, 2021•Document ID: 10206019

  Service Bulletin/Repair Instructions
  EQUIPMENT; ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-025-21a

  Date Added:

  January 6, 2022

  Manufacturer:

  MAZDA

  Summary

  MDARS vs IDS Service Information: The 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle Services and some functions will be limited at launch. This service information provides a timeline of the system limitations.

  Associated Products (2)

  2021 Mazda CX-52021 Mazda CX-9
  Associated Documents

  • DownloadMC-10206019-0001.pdf↗
• December 22, 2021•Document ID: 10206018

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; ELECTRICAL SYSTEM; EQUIPMENT

  Mfr Comm. #:

  SA-013-21h

  Date Added:

  January 6, 2022

  Manufacturer:

  MAZDA

  Summary

  Connected Vehicle Symptom Troubleshooting: Some customers may complain about any of the following: - Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. - Remote function(s) inoperative. o Engine Start / Stop o Door Lock / Unlock o Lights ON / OFF MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below. - If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue. - If the reception is good to strong, proceed to the Repair Procedure.

  Associated Products (12)

  2022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32020 Mazda CX-302020 Mazda Mazda32019 Mazda Mazda3
  Associated Documents

  • DownloadMC-10206018-0001.pdf↗
• December 21, 2021•Document ID: 10205994

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  01-006-21-3779b

  Date Added:

  January 6, 2022

  Manufacturer:

  MAZDA

  Summary

  Battery Maintenance: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.

  Associated Products (158)

  2022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302022 Mazda MX-52021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-5+ 138 more
  Associated Documents

  • DownloadMC-10205994-0001.pdf↗