Mazda CX-5 Complaints (2017)

150 consumer complaints on file.

#11241590August 4, 2019
UNKNOWN OR OTHER
WHILE I WAS DRIVING DOWN THE ROAD AT APPROXIMAELY 40 - 50 MPH MY 2017 MAZDA CX5 SUNROOF EXPLODED. I WAS NOT NEAR AN OVERPASS NOR WHERE THERE ANY VEHICLES AROUND ME. AFTER THE EXPLOSION, I CHECK TO MAKE SURE IT WAS NOT MY TIRES, NEXT I CHECKED M WINDOWS AND PULLED ON THE SHOULDER OF THE ROAD. I EXITED THE VEHICLE AND WALKED AROUND CHECKING TO SEE IF ANYTHING WAS BROKEN. WHEN I LOOKED ON MY ROOF, I SAW THE SUNROOF HAD EXPLODED. THANKFULLY, I HAD MY SUNROOF VISOR CLOSED. SINCE MY SUV WAS UNDER 2 YEARS OLD I IMMEDIATELY CALLED THE CAR DEALERSHIP AND WAS TOLD TO COME IN. OF COURSE WHEN I GOT THERE THEY SAID THEIR SERVICE DEPARTMENT WAS CLOSED AND THEY DID NOT HAVE ANY LOANERS SIGNED IN. I WAS ADVISED THAT WINDOWS ARE NOT COVERED UNDER WARRANTIES AND SHOULD CALL SAFELITE (THAT IS AN ENTIRELY DIFFERENT STORY). AFTER I MANAGED TO PUSH DOWN THE BROKEN GLASS SO IT WOULD NOT FLY ONTO ANOTHER VEHICLE AS I DROVE I HEARD THE SHATTERED GLASS SLIDING ACROSSED MY ROOF AND DOWN THE METAL SIDES. IT WAS NOT A GOOD EXPERIENCE. THE DEALER SAID THERE WERE NO RECALLS AND THAT SOMETIMES THESE THINGS HAPPEN AND NOBODY REALLY KNOWS WHY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231550July 13, 2019
FUEL/PROPULSION SYSTEM
WHILE DRIVING SOUTHBOUND ON I-75 NORTH OF NORTH FT. MEYERS, FL THE VEHICLE STUTTERED SLIGHTLY AND STALLED, WITH JUST ENOUGH TIME TO PULL TO THE RIGHT SHOULDER AND PARK. IT WOULD NOT RESTART AND APPEARED TO BE OUT OF FUEL, THOUGH THE GAUGE INDICATED APPROX. 1/4 FULL. THE MAZDA EMERGENCY ROAD SERVICE NUMBER WAS CALLED AND THEY DISPATCHED A SERVICE VEHICLE. AT THE SAME TIME THE MECHANIC ARRIVED, A FL ROAD RANGER ALSO ARRIVED AND PUT ONE GALLON OF GAS IN THE VEHICLE. WE WERE ABLE TO RESTART THE VEHICLE THEN AND DRIVE TO THE NEXT EXIT WHERE WE PUT IN JUST 10 GALLONS TO FILL THE TANK COMPLETELY. WE THEN PROCEEDED TO AN AUTO PARTS STORE (AT THE RECOMMENDATION OF THE MECHANIC) WHERE THEY PERFORMED A DIGITAL ENGINE SCAN AND FOUND THERE WERE NO MALFUNCTIONS DETECTED. WE REQUESTED OUR DEALER PERFORM THIS SCAN AGAIN THE NEXT TIME WE WENT IN FOR SERVICE ON MAY 16, 2019. THIS DEALER IN COLUMBIA, MO (MACHEN MAZDA) CLAIMED THEY FOUND NO PROBLEMS.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222457June 25, 2019
SERVICE BRAKES
ROTORS BEGAN SHOWING SIGNS OF IRREGULAR WEARING AT 15K MILES, CAUSING THE VEHICLE TO SHAKE UNCONTROLLABLY WHEN BRAKING. THE DEALERSHIP INDICATED THAT THIS WAS NORMAL WEAR AND TEAR AND INCLEMENT WEATHER. HOWEVER, THERE IS A VAST NUMBER OF REPORTS ONLINE WITH IDENTICAL ISSUES, OCCURRING AROUND 25K MILES, WHICH APPEAR TO BE RELATED TO DEFECTIVE BRAKE PADS OUT OF THE FACTORY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179926February 13, 2019
POWER TRAIN
THE SHIFT LOCK LEVER ON THE TRANSMISSION GEAR SELECTOR GETS STUCK WHEN ITS COLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166432January 11, 2019
UNKNOWN OR OTHER
ABOUT 6 MONTHS AGO HAD A SENSOR REPLACED THAT AFFECTED ALL THE BRAKING SYSTEMS. ALL INDICATORS HAD COME ON MY DASHBOARD (ABS, EMERGENCY PARKJNG BRAKE ETC...). THAT SEEMED TO FIX THE ISSUE. FORWARD 6 MONTHS AND SAME ISSUE ALL LIGHTS ON DASHBOARD FOR BAKING SYSTEMS ARE LIT UP. EXCEPT THIS TIME IT US AFFECTING THE ACCELERATION WHEN LIGHTS FIRST COME ON. WAS AT AN INTERSECTION WHEN THE LIGHTS START TO BLINK ON THE DASHBOARD. THE INTERSECTION LIGHT TURNED GREEN I PRESSED ON THE GAS AND THE CAR CHUGGED ALONG FOR ABOUT 30 SECONDS. I TURNED ON MY HAZARDS AND WENT TO PULL OFF TO THE SIDE WHEN THE DASHBOARD LIGHT WENT TO STEADY AND I COULD ACCELERATE. THIS ALL HAPPENED AFTER THE SERVICE TEAM AT THE DEALERSHIP LOOKED AF IT AND "FIXED" WHAT WAS WRONG AT A COST OF OVER 200 TO ME. NOW THEY ARE SAYING SOME HARNESS OR SOMETHING IN THE REAR NEEDS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163596December 26, 2018
UNKNOWN OR OTHER
I WAS DRIVING AT 60MPH ON AN OPEN HIGHWAY, NO ONE IN FRONT, BACK OR TO THE SIDE OF ME WHEN SUDDENLY I HEARD AN EXPLOSION SOUND AND AND THE SUNROOF GLASS BEGAN TO POUR ON MY COUSIN, HIS WIFE AND ME. I PULLED OVER TO INSPECT THE OUTSIDE OF THE CAR. IT WAS OBVIOUS BY THE WAY THAT THE GLASS WAS BLOWN OUTWARD THAT THE GLASS EXPLODED AND WAS NOT "CAUSED BY A ROCK" (THE DEALER INSISTED IT WAS CAUSED FROM A PEBBLE)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162116December 17, 2018
UNKNOWN OR OTHER
I WAS DRIVING DOWN THE HIGHWAY ABOUT 70MPH ON A SUNNY DAY ABOUT 71F WITH MY SUNSHADE OPEN, NO CARS NEARBY. ALL OF A SUDDEN I HEARD THIS LOUD POP, EXPLOSION LIKE, MY SUNROOF HAD SHATTERED! GLASS WENT EVERYWHERE ON ME, PASSENGER SEAT, BACKSEAT. I DUCKED, FORTUNATELY THERE WERE NO CARS AROUND ME THAT COULD'VE LED TO A WRECK. I CLOSED MY SUN SHADE AND DROVE STRAIGHT TO THE NEAREST DEALERSHIP. THE EXPLOSION WAS SO LOUD IT CAUSED ME EAR PAIN THAT LATER PROGRESSED TO MASSIVE HEADACHE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161805December 16, 2018
UNKNOWN OR OTHER
THE VEHICLE GAVE THREE BEEPS AND THE BREAK EMERGENCY LIGHT INDICATOR CAME ON. THE CAR DOESN'T EVEN HAVE 11,000 MILES ON IT YET AND IT IS A BRAND NEW 2017. LUCKILY I WAS JUST LEAVING THE HOUSE TO GO SHOPPING AND DID NOT GET ONTO A MAJOR THOROUGHFARE YET. THE MANUAL INDICATES THAT I SHOULD NOT DRIVE ANYWHERE BECAUSE THE BRAKES CAN FAIL AT ANY MOMENT AND TO IMMEDIATELY CONTACT THE DEALER, BUT IT'S A SUNDAY SO I CAN'T DO THAT. THE BRAKE PEDAL SOUNDS LIKE AIR IS COMING OUT OF IT WHEN I PRESS IT DOWN AND IT HAS A LOT OF GIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154258November 27, 2018
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES, VEHICLE SPEED CONTROL
YESTERDAY MY WIFE TRIED TO STOP OUR CX5 IN OUR DRIVEWAY BUT IT KEPT A SLOW GLIDE FOR A FEW YARDS THUS CRASHING INTO OUR GARAGE DOOR. SHIFTING INTO PARK A 2ND TIME (1ST TIME DIDN'T WORK) AND POUNDING THE BRAKE PEDAL FINALLY STOPPED THE VEHICLE AFTER PUSHING IN THE GARAGE DOOR A FEW FEET. ENGINE REMAINED IN LOW IDLE (NO ACCELERATION) AND BRAKE FEEDBACK WAS NORMAL (NOT MUSHY) THE WHOLE TIME. THIS IS 2ND OCCURRENCE. FIRST OCCURRENCE WAS ABOUT 6 MONTHS AGO AS THE CX5 GLIDED PART WAY INTO AN INTERSECTION. ALL SYMPTOMS LISTED ABOVE WERE EXACTLY THE SAME.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11152161November 17, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE BACK UP CAMERA FAILS TO OPERATE AT TIMES FOR A DAY OR HALF A DAY. SOMETIMES IT APPEARS BLACK AND OTHER IT JUST SHOWS THE VOLUME WITH AN X OVER IT, BUT NO PICTURE OF THE REAR. I HAVE CHECKED EACH TIME AND THERE IS NOTHING BLOCKING THE CAMERA IN THE REAR. THE FIRST TIME IT OCCURRED THERE WAS JUST A FEW THOUSAND MILES, THEN AGAIN ABOUT 5,000 AND THEN AGAIN AT 9465 MILES. I WAS IN PARK WITH FOOT ON THE BRAKE AND IN REVERSE. NO IMAGE APPEARED AND THEN WHEN BACKING UP IN MOTION IT DID NOT WORK EITHER. IT HAS HAPPENED OVER 3 TIMES IN THE FIRST 10 MONTHS OF OWNING THE VEHICLE AND THE DEALER WILL NOT FIX IT BECAUSE THEY CANNOT REPRODUCE IT. IT IS INTERMITTENT. THE CAR HAD A SIMILAR PROBLEM WITH THE FRONT CAMERA WHICH WAS FINALLY REPLACED AFTER 7 MONTHS AFTER MY MANY TRIPS TO DEALERS. IT WAS REPORTED TO YOU ALSO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141351October 18, 2018
POWER TRAIN
MY CAR UNEXPECTEDLY ACCELERATED ONCE ABOUT A MONTH AGO.AND TODAY 10/18/2018 IN PARKING BOTH TIMES. I AVOIDED HITING A VEHICLE EACH TIME BY QUICKLY STOMPING ON MY BRAKES.TODAY I TOUCHED ANOTHER CAR.LUCK HAD IN STOPPED IN TIME WITH NO DAMAGE. I WAS PARKING REARWARD THE FIRST TIME AND FORWARD TODAY 10/18/2018 IN MOTION.ON A CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132259September 29, 2018
STRUCTURE:BODY
EVERY TIME SMALL ROAD GRAVEL HITS PAINT, THE PAINT CHIPS. THE CAR IS LESS THAN A YEAR OLD AND HAS AT LEAST 20 CHIPS ON THE HOOD. THE CHIPS ARE ENOUGH TO EVENTUALLY RUST THE METAL. THE PAINT COLOR IS RED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122006August 23, 2018
SERVICE BRAKES, VEHICLE SPEED CONTROL
MY VEHICLE WAS ON A CITY STREET BEHIND A CAR WHICH WAS AT A STOP SIGN. I STEPPED ON THE BRAKE PEDAL, BUT MY CX5 DID NOT SLOW TO A STOP, BUT KEPT GOING AT A STEADY SPEED TOWARD THE CAR AHEAD. MY CAR SUDDENLY STOPPED ABOUT 5 FEET FROM THE CAR AHEAD. MY FOOT WAS ON THE BRAKE PEDAL THE WHOLE TIME. THIS HAPPENED TWICE. ANOTHER TIME I WAS STOPPED BEHIND A CAR MAKING A LEFT TURN . WITH MY FOOT N THE BRAKE PEDAL MY VEHICLE MOVED ABOUT 3 OR 4 FEET AND STOPPED BEFORE HITTING THE CAR IN FRONT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111410July 15, 2018
ELECTRONIC STABILITY CONTROL (ESC)
FRONT CAMERA SENSOR SYSTEM MALFUNCTION SMART CITY SYSTEM MALFUNCTION FORWARD SMART CITY BRAKE SUPPORT MALFUNCTION HAD TO GO TO DEALER TO HAVE FRONT SENSING CAMERA REPLACED AND SOFTWARE UPDATED. CAR MILEAGE WAS 5,858
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109719July 5, 2018
VISIBILITY/WIPER
DRIVING ON A 25 MPH RESIDENTIAL STREET WINDSHIELD WENT POP AND A SPIDER WEB OF CRACKS APPEARED IN THE LOWER PASSENGER SIDE OF THE WINDSHIELD AND SPREAD TO THE MIDDLE OF THE WINDSHIELD. NO SIGN OF ANYTHING THAT HIT IT. OUTSIDE TEMP IS 90 DEGREES AND RUNNING AIR CONDITIONER.. NO PREVIOUS SIGN OF CHIP OR DING FROM ROCKS.. CAR ONLY HAS 7500 MILES ON IT AND IS GARAGED EVERY DAY.. LOTS OF COMMENTS ON MAZDA FORUM ABOUT BAD /THIN WINDSHIELDS ON CX 5S..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098971May 31, 2018
STRUCTURE:BODY
WHILE DRIVING ON THE HIGHWAY, AT APPROXIMATELY 65 MPH, MY SUNROOF COMPLETELY SHATTERED WITHOUT BEING HIT OR TOUCHED BY ANYTHING. IT WAS COMPLETELY SPONTANEOUS WITH NO APPARENT CAUSE, WHICH MAKES ME FEEL LIKE THE GLASS WAS FAULTY. THE SHADE TO THE SUNROOF WAS OPEN, SO GLASS FELL ALL OVER THE INSIDE OF THE CAR, ON THE FRONT SEATS, CANTER CONSOLE, AND THE SECOND ROW - AS WELL AS ALL OVER ME WHILE DRIVING. WHEN IT SHATTERED IT MADE A LOUD POPPING NOISE, COMPLETELY SCARING ME WHILE DRIVING. LUCKILY THERE WEREN'T ANY CARS CLOSE TO ME TO CAUSE ANY DAMAGE TO. I DID CUT MY FINGER OPEN WHILE CLEANING GLASS OFF OF ME. I WAS ABLE TO PULL OFF THE HIGHWAY INTO A PARKING LOT TO ASSESS THE DAMAGE AND TAKE PHOTOS. AGAIN, I DIDN'T SEE OR HEAR ANYTHING HIT MY CAR AND THERE WAS NO CAR DRIVING IN FRONT OF ME AT THE TIME. THERE WAS JUST A LOUD POP NOISE WHEN THE ENTIRE PANE SHATTERED.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11098064May 26, 2018
SERVICE BRAKES
WHEN STOPPING MY VEHICLE, MY BRAKE PEDAL TENDS TO 'BLEED' DOWNWARD, TO THE POINT WHERE IT IS BELOW THE LEVEL OF THE GAS PEDAL. THE RESULT IS I SOMETIMES WIND UP HITTING BOTH THE ACCELERATOR PEDAL AND BRAKE PEDALS AT ONCE. I'VE NEVER HAD ANOTHER CAR WHERE THIS CAN HAPPEN. THIS IS DANGEROUS AND TERRIFYING WHEN BRAKING IN CLOSE PROXIMITY TO ANOTHER VEHICLE. I TOOK THE VEHICLE TO THE DEALER FOR AN INSPECTION AND ADJUSTMENT, THE RESULTING SLIGHT IMPROVEMENT ONLY LASTED ABOUT A WEEK, NOW IT'S HAPPENING AGAIN. IN THE ABSENCE OF AIR OR OTHER CONTAMINANTS IN THE BRAKE LINE, NOR DETECTION OF FAULTY COMPONENTS, I NOW CONSIDER THIS TO BE A POSSIBLE DESIGN FLAW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083267April 4, 2018
POWER TRAIN
WHEN SLOWING DOWN, AS SOON AS VEHICLES HITS 25 MPH, THE TRANSMISSION JERKS. GETTING WORSE, DISTRACTS FROM DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083183April 4, 2018
UNKNOWN OR OTHER, VISIBILITY:WINDSHIELD
FRONT WINDSHIELD JUST HAD A 14 INCH CRACK APPEAR ON THE PASSENGER SIDE. NO CONTACT WITH ROCKS OR ANYTHING ON THAT SIDE. BASICALLY OVERNIGHT IN THE DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081901March 28, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
TWO WEEKS AFTER I GOT THE VEHICLE, I WAS DRIVING ON A HIGHWAY DOING SPEEDS OF 45 TO 74. THE DRIVERS LAND CHANGE ASSIST WAS NOT WORKING AS A CAR WAS RIGHT BESIDE ME SEVERAL TIMES I NOTICED AND THE LIGHT WAS OFF. MY SON MENTIONED IT. DEC 22, 2017 2) I WAS DRIVING AT DUSK ON CRUISE CONTROL 74 MPH AND THE CAR SUDDENLY BRAKED AND A WARNING BRAKE! WAS ON THE DASH. I WAS IN THE FAST LANE WITH NO OBJECTS OR CAR IN FRONT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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