Mazda CX-5 Complaints (2021)

143 consumer complaints on file.

#11612399September 3, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, UNKNOWN OR OTHER
2021 Mazda CX-5. On 8/6/24, I turned right into a parking space between 2 parked vehicles at the DMV parking lot. I turned right and eased into the parking space facing a large Ford F 150 white pickup truck. I was approximately 1-1.5 feet from the front of the white truck. I had my foot on the brake, suddenly the vehicle accelerated by itself and I heard the car revving at a very high rpm and the car took off. My sister was a passenger and she heard it as well. None of the collision or brake notification avoidance features came on the screen or were implemented as a safety measure or accident prevention. I had my foot on the brake and I had no control over the vehicle. The car lurched forward hitting the right side near the headlight of the car on my left and the pickup that was in front of me. My car hit the white pickup so hard that it pushed it out of the parking space in front of me and perpendicular to the parked cars in the row. We both were injured, my sister in ICU and had to have emergency cervical surgery for fractures impinging her cervical spinal cord. The Mazda was totaled. It is impossible for a Mazda to push the Ford F 150 pickup truck, that was facing me , out of the parking space and perpendicular to the row of parked cars with just 12- 14 inches between the pickup truck and my vehicle unless it was revved up to a very high rpm. The police report has some inaccuracies, it states I was turning left into the space but was actually turning right and says I possibly passed out but that is not true. I was in shock when the police questioned me. I have also relived every second of this accident in slow motion many times since. I am a 5 foot women and would have had to floor the gas peddle and even then would not be able to push a large pickup truck out of the space in front of me, and continue out of the parking space landing sideways in a 12-14 inch space between the front of the 2 vehicles.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11610548August 23, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Will driving on the interstate, using the adaptive cruise control feature, vehicles were slowing down to a stop ahead and my car accelerated instead of slowing down. I then pressed the brake and simultaneously, the car breaks locked down (automatic braking). Unfortunately I wasn’t able to avoid an accident as I rear ended the vehicle in front of me. My vehicle has been turned over to the insurance company to assess damage. I’m sure it can be inspected by nhtsa. Mine and others safety were at risk due to the malfunction of the cruise control accelerating instead of stopping. It caused an accident. Luckily no one was extremely injured. I have neck and back pain from the collision that will hopefully heal in a few days. Time will tell. But this could have been much worse had I not reacted as quickly as I did. This could cause a fatal accident. The care isn’t drivable so it has not been reproduced by anyone. I have notified the insurance company about the issue and It is my hope that they will inspect this. There were no warning lights or messages displayed prior to the incident.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11610442August 23, 2024
POWER TRAIN, ENGINE
Oil has been leaking multiple times, with warranty repair for a faulty timing cover and gasket. This is now leaking again after being repaired twice already. This most recent time causing error messages regarding oil while driving. Significant burning smell coming from engine area.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605820August 1, 2024
ENGINE
For the third time in 3 years we have had to had the timing cover and gasket replaced due to major oil leakage. This appears to be a very common issue with this car, and even after getting it “fixed” the first time it is leaking again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597650June 29, 2024
ENGINE
Low engine oil light 3600 miles before next oil change
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592447June 4, 2024
ENGINE, FUEL/PROPULSION SYSTEM
Excessive combustible gasoline vapors in engine compartment and in passenger compartment. Engine, available for inspection. Risk of fire/explosion because of high concentration of combustible vapors/gasoline. Yes -- confirmed by dealer (Safford Brown Mazda of Fairfax (Virginia)). No -- Notwithstanding being apprised of the problem Manufacturer has not inspected No warning signs. Manufacturer has acknowledge gasoline leaking into engine oil. Vapors were exacerbated because of a failed oil enging filler cap (probably cracked), and replacement of the same.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588667May 14, 2024
ENGINE, POWER TRAIN
I got this suv in 2023 and I kept up with oil changes and I take it in for a oil change and not even 2 days later the oil light came on so I topped it off and I go in for another oil change not even 2 days later I'm running hot so I take it back to the dealer to find out I have either a cracked head or a blown gasket??!!! There is coolant visible and mazda told me they are aware of this problem but why aren't they doing something about it bc ppl are barely making ends meet and they continue to sell these cars with these engine problems without fixing the issue...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587094May 6, 2024
ENGINE
There is a ticking sound coming from the engine, it seems like there are many issues with faulty hydraulic lash adjusters after a search online.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585855April 29, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
In under 36 months failure of the front sensing camera disabled parking brake, traction control, emergency braking assistant, traction control, lane keeping assistance and lane departure warning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584015April 19, 2024
ENGINE
Oil light has come on indicating low oil. I have serviced this car through the dealership on schedule since I purchased it new. I don't believe modern cars should "lose oil" at less than 30,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583091April 15, 2024
ENGINE
Cylinder head crack. Oil leak.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581151April 4, 2024
ENGINE
Ever since the vehicle was bought brand new. It had oil consumption issues. I always had to top off engine oil every 3 to 4 thousand miles or so.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570883February 8, 2024
ENGINE
I thought this was for a mechanical issue (not a safety issue). Check engine light came on not blinking. Was code p0126 covered in bulletin 01-005/23 - Coolant Control Valve. I'm on the Facebook CX-5 page and I see that many people have had this issue. One person had the same problem twice on the same car. I would like very much to have the correct NHTSA link to report this problem so that others may report it as well. In my case check engine light came on far from home. A local dealer said it would be safe to drive home which I did (about 180 miles). But a problem that occurs many times on a given car model perhaps should be a recall. The only charge was about $75 from the garage who read the code and diagnosed the problem. It was covered under warranty so there was no further charge to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570801February 8, 2024
POWER TRAIN
-My rear differential needs replaced with just 24,000 miles on the car. I have the video from the technician at the Mazda dealership if needed. -My safety was not at risk because I took the car in at the first sign of issue. -Mazda Dealer technician has confirmed problem. -Mazda has been contacted to approve the part/fix since it is still under warranty. -No warning lamps appeared. I noticed a noise that was not something I had heard/noticed before. -I have searched many forums and this is a known/common issue with this make/model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570461February 7, 2024
ENGINE
I had driven about 10 miles when the Check Engine light came on when I was far from home. Not blinking. It was not on when I first turned the car on. No symptoms other than check engine light. Got to a garage who got a code p0126 that is covered under TSB 01-005/23 coolant control valve. Called dealer who said it would be safe to drive home 180 miles. I did that. Awaiting appointment tomorrow to get it fixed. I belong to a Mazda Facebook group where lots of others are reporting this same problem - some for a second time!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568928January 31, 2024
SERVICE BRAKES
At 15k mi the rear left wheel started to squeal. Took car to dealer, they claimed all brake pads on the car worn out and replaced all of them (front+back), paperwork is available. That's an indication of a design defect impacting the brake system, this is not acceptable. Next week I was driving in winter storm and at one point the car started shifting to the left. I managed to regain control, dashcam video is available. I used to have a 2016 CX-5 and it experienced exactly the same issue. At one point dealer wanted to change brake pads after just 6k mi, I replaced them myself and noticed that the pads were worn unevenly, but it was easier to get rid of the car back then. The number of reports similar to mine is overwhelming, it is sad to see NHTSA not taking any action on this life threatening ticking time bomb.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558769December 6, 2023
ELECTRICAL SYSTEM
Screen blank when I am drving a while without any problem. I saw online and many owner have same problem. I followed company and online instruction. the problem could not be solved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555499November 16, 2023
ENGINE
Excessive oil leak after 11,000 miles/car purchased new from dealer. There is currently a class action suit regarding this issue. Dealer denies problem, offering to top off oil only.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555337November 15, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2021 Mazda CX-5. The contact stated that upon starting the vehicle, the contact became aware that the vehicle was consuming an excessive amount of engine oil. The low oil warning light was illuminated. The vehicle was taken to a dealer to be diagnosed. The contact was made aware that the vehicle was leaking oil. The vehicle was repaired however, the failure had recurred. The manufacturer was made aware of the failure and advised the contact to take the vehicle to the dealer for diagnostic tests. The failure mileage was approximately 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551886October 25, 2023
SERVICE BRAKES
I have had this cc-5 for less than 2 years less than 16,000 miles on it and the rotors on the break are completely rusted! I had a Corolla for 10 years never had this issue before. Brought it to the dealer quirk Mazda in Quincy MA and they refuse to take accountability that this vehicle should not be having these issues and they want to charge me $800 to replace. The service manager here was nasty and rude. I am so beyond disappointed that they refuse to make this right. I saw online so many people with the same issue with this vehicle and seems like the dealers do nothing. I bought this vehicle brand new and should not have these issues.I want someone to look at this and do Justice. I will never buy a Mazda again as this seems like a scam.I fear driving now because every time I hit the break the car stalls and I feel like I am going to hit the car in front of me. Mazdas are a scam and cheaply made with horrible customer service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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