Mazda CX-5 Complaints (2018)

353 consumer complaints on file.

#11230200July 8, 2019
POWER TRAIN, UNKNOWN OR OTHER
THE CAR TRIES TO LUNGE FORWARD IMMEDIATELY AFTER COMING TO A COMPLETE STOP. I ALWAYS KEEP MY FOOT ON THE BRAKE WHEN I COME TO AN INTERSECTION OR RED LIGHT SO IT HASN'T YET CAUSED AN ACCIDENT AND THE FORCE OF THE BRAKING ACTION SEEMS TO BE ENOUGH TO KEEP IT FROM LUNGING FOR THE TIME BEING BUT YOU CAN FEEL IT TUGGING WANTING TO MOVE FORWARD. AN ENGINE LIGHT RECENTLY CAME ON THE DASHBOARD ALONG WITH A TRANSMISSION LIGHT AND TRACTION CONTROL LIGHT. I TOOK IT TO LOCAL DEALER AND THEY REPLACED A TRANSMISSION SENSOR BUT THE CAR STILL WANTS TO NUDGE FORWARD AFTER COMING TO A STOP. THE MILEAGE IS ONLY 3500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230206July 8, 2019
STRUCTURE:BODY
THE CAR HAS MULTIPLE PAINT CHIPS ON THE HOOD AND ALL THE SIDE PANELS INCLUDING ALL FOUR DOORS WITH LESS THAN 3500 MILES ON THE ODOMETER. IT IS THE SOUL CRYSTAL RED COLOR. THE SMALL PEBBLES THAT HIT IT WERE SMALLER THAN THE EYE COULD SEE WHILE DRIVING. (TINY GRAVEL AT A HIGHWAY CONSTRUCTION SITE) THE BODY SHOP THAT'S REPAIRING IT SAID THEY'VE NEVER SEEN THAT MUCH DAMAGE ON A CAR THAT NEW. IT'S COSTING MY INSURANCE COMPANY $4000 TO REPAIR. I CAN ONLY SPECULATE THAT THE PAINT MIGHT BE EXTREMELY THIN AND NOT ADHERING TO THE METAL AS IT SHOULD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218477June 7, 2019
STRUCTURE:BODY
I HAVE THE $595 EXTRA RED SOUL CRYSTAL METALLIC PAINT. THERE A RE MANY CHIPS FORMING, MOSTLY ON THE HOOD. THESE ARE NOT FROM ROCKS, OR ANY OTHER DEBRIS. THEY STARTED FORMING A COUPLE MONTHS AFTER I BOUGHT IT IN JUNE 2018. LOOKING AT THE CHIPS IN THE RED PAINT, IT APPEARS THAT THE RED PAINT IS VERY, VERY THIN. ALMOST LIKE IT WAS ONE COAT. MY MAZDA DEALERSHIP DID NOT OFFER ANY HELP OTHER THAN GIVING ME THE RED TOUCH-UP PAINT PEN, WHICH ACTUALLY IS TERRIBLE AND THE RED PAINT IN THE TOUCH-UP PEN DOES NOT EVEN MATCH. FAULTY PAINT/PAINTING JOB? AND, IT SHOULD BE COVERED UNDER WARRANTY, AS IT WAS AN EXTRA $595 OPTION!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217276June 1, 2019
STRUCTURE:BODY
MY CAR IS 1 YEAR OLD, SOUL RED CRYSTAL METALLIC PAINT COLOR. IT HAS A GREATER THAN NORMAL AMOUNT OF PAINT CHIPPING ON THE HOOD AND OTHER PLACES. IN OBSERVING THE CHIPPING, THE PAINT LAYER APPEARS TO BE VERY THIN. I HAVE NOT TRAVELED IN AREAS THAT WOULD MERIT THIS AMOUNT OF CHIPPING. THE CAR IS GARAGE KEPT WHEN I AM NOT DRIVING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210628May 29, 2019
STEERING
MY CAR WAS BUMPED IN THE RIGHT REAR BUMPER IN A PARKING LOT. THE OTHER VEHICLE WAS NOT TRAVELING MORE THAN 3 MPH. IT LEFT A SMALL LINE OF WHITE PAINT ON THE BUMPER BUT THE BUMPER WAS UNDAMAGED. THE BLIND SPOT SENSOR MALFUNCTION LIGHT CAME ON. I TOOK THE CAR TO THE DEALERSHIP FOR REPAIR. THE DEALERSHIP QUOTED $670 FOR THE SENSOR PLUS $300 FOR LABOR. I CONFIRMED THE PRICE OF THE PART WITH MAZDA USA. THIS VEHICLE HAS A SERIOUS DESIGN DEFECT IF IT CAN'T WITHSTAND A 3 MPH IMPART WITHOUT CAUSING $1,000 IN DAMANGE. MAZDA USA IS USING ITS MONOPOLY ON SUPPLYING PARTS TO GOUGE CONSUMERS. THE WHOLESALE COST OF THE PART TO MAZDA CAN'T BE MORE THAN $50. MY ONLY CHOICE IS TO PAY THE OUTRAGEOUS COST OR DRIVE MY VEHICLE WITHOUT ONE OF ITS SAFETY FEATURES.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11209506May 23, 2019
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
THE "SBS" SYSTEM IS A DANGEROUS ADD TO THE VEHICLE. IT IS MEANT TO WARN THE DRIVER ABOUT VEHICLES SUDDENLY SLOWING OR BRAKING IN FRONT OF YOU. THREE TIMES THIS SYSTEM HAS CAUSED ME NEAR COLLISIONS (THE SYSTEM APPLIED THE BRAKES HARD AND CAUSE THE WHEELS TOO LOCK NOT ALLOWING ME TO TAKE A SAFE DEFENSIVE ACTIONS) WHEN THE SYSTEM ACTIVATED WHEN THE "DANGER" WAS CLEARLY GONE OR I TOOK SAFE ACTION AND CHANGED LANES TO AVOID A COLLISION. THE ABOVE INCIDENTS INVOLVED ME DRIVING ON SURFACE STREETS AT POSTED SPEEDS OF 35-45 MPH. THIS ALL HAPPENED WITH IN A 2-3 WEEK SPAN OF TIME WHEN I HAD NOT DISABLED THIS FEATURE MANUALLY. THE ROAD CONDITIONS WERE DRY, DAYLIGHT HOURS AND SEMI CLEAR DAYS. ALL THE ABOVE INCIDENTS INVOLVED VEHICLES TURNING IN-FRONT OF ME. THE LAST TIME THIS INCIDENT HAPPENED WAS 05/08/19
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208073May 16, 2019
STRUCTURE:BODY
THE PAINT APPEARS TO BE DEFECTIVE. THE PAINT CHIPS EXCESSIVELY WHEN IT IS BEING HIT BY ROAD DIRT/STONES. KNICKS AND DINKS FROM BEING HIT BY STONES/DIRT ARE ALL PART OF THE DRIVING EXPERIENCE. BUT THE EMPHASIS HERE IS THAT THE PAINT IS EXCESSIVELY FLAKING OFF THE CAR WHERE THE CAR IS HIT BY DIRT/STONES. IT COMES OFF IN CHUNKS. IT APPEARS THAT THE PAINT IS NOT BONDED TO THE METAL UNDERNEATH THE PAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207590May 14, 2019
AIR BAGS, SEAT BELTS
INTERMITTENT AIRBAG OR SEATBELT FAULT WARNING. EVERY COUPLE DAYS OVER PAST 7DAYS WHILE DRIVING AT HIGHWAY SPEED LIGHT COMES ON. DISPLAY SAYS FAULT IN PASSENGER AIRBAG OR SEATBELT. ONCE CAR IS SHUT OFF WARNING STOPS AND IS ERASED. NO PASSENGERS ARE IN THE SEAT AT THE TIME. EVEN IF BUCKLE SEATBELT IN EMPTY SEAT WARNING CAN APPEAR. WILL TRY AND HAVE DEALER LOOK AT IT BUT LIKE I SAID WARNING DISAPPEARS FOR A FEW DAYS ONCE CAR IS SHUT OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205743May 6, 2019
ENGINE
VEHICLE WENT INTO LIMP MODE WHILE PASSING ON TWO LANE ROAD. CAUSE WAS DETERMINED TO BE WRONG LOGIC IN PCM FOR CYLINDER DEACTIVATION. THIS WORNG LOGIC CAUSED LOW OIL PRESSURE IN THE LIFTER DURING DEACTIVATION WHICH IN TURN CAUSED THE ROCKER ARM TO BECOME DISLODGED RENDERING THE ASSOCIATED VALVE INOPERABLE. THERE IS NO INDICATION TO THE DRIVER OF IF OR WHEN THIS HAPPENS. THE DRIVER IS THEN DRIVING THE CAR IN A VERY DANGEROUS STATE. THE PROBLEM ARISES WHEN THE THE RPMS BECOME ELEVATED TO AROUND 5000 RPMS AND ABOVE. AT THIS POINT THE COMPUTER SENSES TROUBLE WITH THAT CYLINDER DUE TO THE AIR FUEL RATIO NOT BEING CORRECT AND THROWS THE ENGINE INTO LIMP MODE. CREATING A VERY DANGEROUS SITUATION IF YOU ARE TRYING TO PASS OR AVOID SOMETHING WHERE YOU NEED THE ACCLERATION. EXTREMELY DANGEROUS!! WHEN I TOOK MY VEHICLE INTO MY DEALERSHIP THEY DISCOVERED THE MISFIRE ON CYLINDER #4 AND MAZDA HAD THEM REMOVE THE VALVE COVER AND INSPECT. UPON INSPECTION THEY FOUND A ROCKER ARM HAD FALLEN OFF . ACCORDING TO MAZDA MY CAR WAS THE 19TH THAT THEY HAD SEEN WITH THIS PROBLEM. MY CAR WAS IN THE SHOP IN OCT. OF 2018. BY THE TIME MY CAR WAS OUT OF THE SHOP THAT NUMBER HAD INCREASED TO 26. MAZDA SAID THE SOURCE OF THE PROBLEM WAS THE WRONG PCM PROGRAMING. THEY STATED THEY HAVE 2 SUPPLIERS OF PCMS AND ONE OF THEIR SUPPLIERS WAS USING THE WRONG PROGRAM. TO FIX MY CAR THEY REPLACED THE ENGINE AND REFLASHED THE PCM TO THE CORRECT PROGRAM. I ASKED THE DEALERSHIP IF THEY WERE GOING TO REFLASH ALL OF THE VEHICLES ON THEIR LOT THAT HAVE THIS ENGINE AND THEY SAID THEY DID NOT HAVE PERMISSION FROM MAZDA TO DO THIS. I FEEL THEY SHOULD HAVE DONE THAT BECAUSE MAZDA ADMITTEDLY DOES NOT KNOW WHICH CARS HAVE THE WRONG PROGRAM AND A SIMPLE REFLASH OF ALL NEW VEHICLS WOULD FIX THIS SITUATION. THE NUMBER OF THESE BAD VEHICLES IS INCREASNG AND MANY PEPLE COULD BE IN DANGER. MAZDA SHOULD RECALL ASAP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191696March 26, 2019
SERVICE BRAKES
I JUST USE MY CAR AROUND TOWN...PUTTING LESS THAN 10,000 MI A YEAR ON THE CAR. THIS PROBLEM HAS HAPPENED SEVERAL TIMES. I MENTIONED THE PROBLEM TO THE DEALERSHIP WHEN I BRING THE CAR IN FOR SERVICE, & THEY RETURN THE CAR SAYING THEY DIDN'T FIND A PROBLEM??? PROBLEM: I'LL BE DRIVING ALONG, AROUND TOWN...USUALLY GOING AROUND 20-30 MPH, ON LAMAR BLVD. I HAVE TO SLOW DOWN BECAUSE THE CAR IN FRONT OF ME DECIDES TO TURN INTO HEB PARKING LOT. WHAT I THINK HAPPENS...MY FOOT GOES TO THE FLOOR...NO BRAKING! NO BRAKING, & THEN THE CAR JERKS & SEIZES. I CAN'T TELL YOU HOW MANY TIMES I ALMOST GOT HIT IN THE BACK!!! PLEASE HELP ME FIGURE OUT WHAT THE PROBLEM IS... I JUST LOST MY HUSBAND & THE LAST THING I NEED IS AN ACCIDENT. THE DATE YOU REQUIRED BELOW WAS THE LAST TIME THE INCIDENT HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175874February 9, 2019
ELECTRICAL SYSTEM
FIRST NOTICED IN A SHOPPING CENTER PARKING LOT. I WAS DISTRACTED BY SOMETHING AND DID NOT PUT CAR TRANSMISSION SHIFT CONTROL IN PARK. I TOUCHED ENGINE START/ STOP SWITCH AND ENGINE TURNS OFF AS IT SHOULD. I PROCEEDED TO EXIT THE CAR AND NOTICED IT ROLLING AWAY. SINCE I WAS STILL IN CAR, I REALIZED WHAT HAPPENED AN CORRECTED THE OVERSIGHT. MOST PEOPLE ARE USED TO KEY IGNITION AND CAN NOT PULL KEY UNLESS TRANNY IS IN PARK. THIS IS A SAFETY ISSUE AND SHOULD BE CORRECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175182February 8, 2019
UNKNOWN OR OTHER
SUN ROOF SHATTERED WHILE DRIVING HOME ON THE HIGHWAY IN THE POURING RAIN. I WAS NOT DRIVING BEHIND ANYTHING THAT COULD HAVE KICKED UP A ROCK AND THERE IS NO OTHER DAMAGE TO THE ROOF OF MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174332February 4, 2019
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2018 MAZDA CX-5. WHILE PULLING INTO A PARKING SPACE AT 5 MPH, THE VEHICLE ACCELERATED ON ITS OWN WHILE THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE VEHICLE DROVE OVER A MEDIAN AND CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO SCHWARTZ MAZDA (585 SHREWSBURY AVE, SHREWSBURY, NJ 07702, (732) 945-5100) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 650.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11173621February 1, 2019
SERVICE BRAKES
PERSISTENT ISSUE WITH SMART CITY BREAK SYSTEMS MALFUNCTIONING CAUSING THE VEHICLE TO BREAK WITHOUT WARNING. SO FAR ONLY AT LOW SPEEDS BUT IT TRIGGERS A CHECK ENGINE LIGHT DUE TO ME PUSHING THE GAS WHILE THE CAR IS TRYING TO BREAK. WHEN I CAN GET TO A SPOT TO TURN THE ENGINE OFF, THEN BACK ON, THE WARNINGS GO AWAY. IT'S VERY UNSETTLING WHEN THIS HAPPENS AND FEELS LIKE AN ACCIDENT COULD OCCUR AT ANY MOMENT AS I CAN'T CONTROL THE SPEED OF THE VEHICLE WHEN THIS HAPPENS. SO FAR THIS HAS HAPPENED ON CITY STREETS AND ONCE WHILE DRIVING IN A CURVY COUNTRY ROAD. HAS OCCURRED AT LEAST 5 TIMES IN THE TWO WEEKS I'VE ONLY THE VEHICLE AND THE DEALERSHIP HAS NO IDEA WHAT IS WRONG. THEY REPLACED SOME PARTS BUT IT'S STILL HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166766January 13, 2019
SERVICE BRAKES, ENGINE, POWER TRAIN
JUNE 4 2018 MY BRAND NEW 2018 MAZDA CX 5 THAT I BOUGHT FROM MARIN MAZDA IN SAN RAFAEL CA DRIVING ON FREEWAY AT APPROXIMATELY 68 MPH MY CAR SUDDENLY IS SLOWING DOWN- LIKE SELF BRAKING ON ITS OWN- I WAS NOT BRAKING- THIS WAS HAPPING WHILE I WAS ACCELERATING -IT FELT LIKE I WAS TOWING A LARGE TRACTOR - THIS RESISTANCE KEEPS RECURRING CAUSING SAFETY CONCERN AS WELL AS BAD GAS MILEAGE- WHILE THIS ISSUE IS HAPPENING I GET BETWEEN 15 -17 MILES PER GAL. - TOOK PICTURES OF FUEL MONITORING SYSTEM. HAVING TO MAKE MY WAY TO THE NEAREST EXIT WITH CARS HONKING AT ME WAS DANGEROUS. CAR HAD 350 MILES ON IT. TOOK CAR BACK TO MARIN MAZDA A COUPLE DAYS LATER FOR THIS ISSUE AND BECAUSE IT IS VERY LOUD WITH EXCESSIVE ENGINE NOISE WHEN STARTED EVERYDAY. VERY CONCERNING AS TO IT BEING A NEW CAR. DEALER SAID THAT'S JUST HOW MAZDA'S SOUND IT'S OK WE DIDN'T NOTICE ANYTHING OUT OF THE ORDINARY. YOUR CAR IS FINE. THE WHEEL RESISTANCE YOU ARE FEELING IS PROBABLY BECAUSE THEY SPRAY STUFF ON THE CAR TO PREVENT RUST BEFORE THEY SHIP VEHICLE, THAT COATING JUST NEEDS TO BURN OFF. SO YOU NEED TO DRIVE IT TO BURN IT OFF. YOUR CAR IS OPERATING THE WAY IT WAS INTENDED TO. REALLY - THIS IS NOT HOW ANY NEW CAR SOUNDS OR DRIVES. I HAVE A PASSENGER WITH ME AT THIS TIME HE ALSO STATED THIS WAS NOT A NORMAL CONDITION FOR ANY VEHICLE THAT IS OPERATING PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166772January 13, 2019
SERVICE BRAKES, ENGINE, POWER TRAIN
1509 MILES ON MY NEW MAZDA CX 5 PURCHASED AT MARIN MAZDA IN SAN RAFAEL CA. ON MAY 22, 2018 THIS VEHICLE KEEPS HAVING SOME KIND OF WHAT FEELS LIKE A WHEEL RESISTANCE ISSUE. NOT SURE IF IT IS SOMETHING HAPPENING IN THE DRIVE TRAIN OR TRANSMISSION. ALSO NOT SURE IF IT HAS ANYTHING TO DO WITH THE WAY THE VEHICLE STARTS EVERYDAY - THIS CAR OVER REVS ITSELF WHEN STARTED FIRST THING TICKING VERY LOUDLY, RATTLING , PINGING ALL KINDS OF DIFFERENT NOISES. IT IS TICKING SO LOUDLY BECAUSE IT IS OVER REVVING ITSELF AND THERE IS NO OIL THROUGHOUT THE ENGINE YET. EVEN AFTER IT STOPS OVER REVVING AFTER A FEW MINUTES THE CAR CONTINUES TO HAVE EXCESSIVE ENGINE NOISE THE SERVICE ADVISOR AT MARIN MAZDA INSISTS THAT THIS IS NORMAL FOR MAZDA'S TO SOUND LIKE THIS & IS OK. I DON'T BELIEVE HIM. THIS KIND OF START UP EVERYDAY IS GOING TO CAUSE PROBLEMS IN THIS ENGINE QUICKLY AND PREMATURE FAILURE OF THIS CARS ENGINE. MAZDA DEALERS ARE CONCEALING SOME DEFECT THAT IS CAUSING THIS CAR TO START LIKE THIS. THIS IS SOMETHING THAT SHOULD HAVE BEEN DISCLOSED TO THE CUSTOMERS BEFORE THEY SELL THIS CAR. BECAUSE IT DID NOT SOUND LIKE THIS WHEN I TEST DROVE IT. THAT IS BECAUSE THEY TAKE YOU INSIDE WHILE THE CAR IS WARMED UP SO YOU CAN'T HEAR IT. THAT IS CONCEALING THIS MAJOR ISSUE FROM THE CONSUMER. THIS IS MAZDA'S STANDARDS OF DOING BUSINESS. CONCEALING KNOWN DEFECTS OF THEIR VEHICLES THEN WHEN A CUSTOMER BRINGS THE VEHICLE IN FOR REPAIR THEY TELL THEM IT IS OPERATING AS IT WAS INTENDED TO BY THE MANUFACTURE. IF THIS IS CORRECT THEN THESE THINGS SHOULD HAVE BEEN PRINTED ON THE WINDOW STICKER ON THE CAR NOT CONCEALED AND NOT MENTIONED TO THE CUSTOMERS. THIS IS VERY DECEPTIVE FOR MAZDA, IT'S DEALERS AND REPRESENTATIVES TO HIDE AND LIE ABOUT THE MERCHANTABILITY CONDITION OF THIS VEHICLE. BECAUSE NOBODY WANTS TO BUY A BRAND NEW CAR THAT SOUNDS LIKE A RATTLE TRAP GHETTO SLED WHEN IT IS STARTED EVERYDAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166779January 13, 2019
SERVICE BRAKES, SUSPENSION
1550 MILES ON MY MAZDA CX 5. AFTER PICKING MY CAR UP FROM MARIN MAZDA FROM SUPPOSEDLY BEING REPAIRED I AM DRIVING HOME WHEN THE SAME RESISTANCE PROBLEM I TOOK IT IN FOR HAPPENS AGAIN. FEELS LIKE I AM TOWING A VERY LARGE TRACTOR ALL THE WAY HOME. I LOOK UNDER THE CAR WHEN I GET THERE AND NOTICE THAT THE BALL JOINTS, TIE ROD ENDS, SOME OF MY BRAKE PARTS AND MANY OTHER PARTS ARE RUSTED. THIS IS VERY CONCERNING TO ME BECAUSE MARIN MAZDA TOLD ME THEY TOOK MY BRAKES APART, CLEANED THEM BECAUSE THERE WAS A PIECE OF DIRT IN THERE. DIRT SHOULD NOT BE ABLE TO GET IN THE BRAKES. ALSO THIS MEANS THAT THEY SAW THE RUSTED PARTS ON THE BRAKES AND SUSPENSION AND SAID NOTHING TO ME, DID NOTHING TO FIX THEM AND SENT ME ON MY WAY TELLING ME THIS CAR IS SAFE TO DRIVE. I STARTED DOING SOME RESEARCH ON MAZDA'S VEHICLES AND FOUND OUT THAT THEY HAVE PREVIOUSLY HAD TO RECALL HUNDREDS OF THOUSANDS OF THEIR VEHICLES DUE TO THEM BEING UNSAFE TO DRIVE DUE TO RUSTED SUSPENSION AND OTHER RUST ISSUES. MARIN MAZDA KNOWING SET ME AWAY WITH RUSTED SUSPENSION PARTS, BRAKE PARTS AND TOLD ME THIS CAR IS SAFE TO DRIVE. IGNORING MY COMPLAINTS ABOUT HOW THE CAR IS NOT OPERATING RIGHT. AFTER SEEING THE RUST AND TAKING MY CAR BACK TO THE DEALER MARIN MAZDA, ONE MORE TIME AND THEM REPAIRING NOTHING, I CONTACTED MAZDA NORTH AMERICAN OPERATIONS. INFORMING THEM OF THE ISSUES THAT I HAVE BEEN HAVING MY CAR WAS ALSO DAMAGED WHILE IT WAS AT MARIN MAZDA FOR REPAIRS THIS LAST TIME. THERE WAS STILL WHITE GRIT FROM THEIR STUCCO WALL,FROM WHERE ONLY THEIR SERVICE TECHS CAN DRIVE THE CARS, EMBEDDED IN MY BUMPER/ PAINT. MAZDA CORPORATE HAS DONE NOTHING ABOUT MY CAR NOT BEING REPAIRED EVEN THOU MY COMPLAINTS WERE DUPLICATED BY THE SERVICE TECH NOR ABOUT THE DAMAGE TO MY CAR THAT WAS PROVEN TO HAVE HAPPENED AT THEIR SHOP AND CONFIRMED BY THE SERVICE MANAGER. I TOLD MAZDA CORPS REPRESENTATIVE DAVE ABOUT THE RUST AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166784January 13, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
2018 MAZDA CX-5 WHEN I CHECK THE OIL IT IS EXTREMELY OVER FULL AND STRONG ODOR OF GAS WHEN THE DIPSTICK IS PULLED OUT TO BE WIPED OFF. IT IS LIKE 4 INCHES ABOVE THE MAX MARK/ OIL IS VERY THIN. THIS IS AN EXCESSIVE AMOUNTS OF GAS IN THERE.I WARM UP MY CAR BEFORE LEAVING AND DRIVE IT REGULARLY EVERYDAY. THIS IS VERY BAD I READ THAT GAS IS NOT A LUBRICANT AND WASHES THE OIL OUT OF WHERE IT NEEDS TO BE LUBRICATING ENGINE. IT CONTINUES TO HAPPEN. CHECKED MANUAL TO MAKE SURE I AM CHECKING IT CORRECTLY. SAYS TO GET TO OPERATING TEMP. WAIT 5 MIN TO LET OIL SETTLE BACK INTO ENGINE THEN CHECK IT. I CONTACT MAZDA CORPS AGAIN, THEY HAVE ME TAKE CAR TO VALLEJO TO INSPECT IT WITH THEIR REGIONAL TECHNICAL SPECIALIST, THEN LEAVE IT THERE FOR REPAIRS. DURING THIS INSPECTION WE DISCOVER OIL LEAKING FROM THE REAR MAIN SEAL. THEIR SPECIALIST CONFIRMS WHERE IT IS LEAKING. I LEAVE MY CAR 5 DAYS. THEN THEY CALL ME TO PICK IT UP TO TAKE IT TO HANSEL MAZDA IN SANTA ROSA. BEFORE I DROP IT OFF FOR REPAIRS I HAVE THE OIL CHANGED AT HANSEL MAZDA. THEN A FEW DAYS LATER I CHECK THE OIL, AGAIN IT IS EXTREMELY OVER FULL WITH STRONG ODOR OF GAS. I TAKE IT TO HANSEL MAZDA TO HAVE IT CHECKED TO CONFIRM THAT THIS IS HAPPENING AND MAKE APP TO HAVE THE OIL LEAK THAT WAS CONFIRMED BY MAZDA'S SPECIALIST AND THIS PROBLEM OF GAS GETTING INTO THE OIL FIXED. I CHECK OIL BEFORE DROPPING IT OFF AT HANSEL, IT IS WAY OVER FULL AND VERY THIN. DROP IT OFF, THEY KEEP IT FOR 5 DAY TOO THEN SAY THERE IS NO OIL LEAK AND NOTHING WRONG WITH MY CAR. THEY SAID THEY DID ANYTHING TO MY CAR EXCEPT INSPECT IT. IT IS RUNNING DIFFERENT. I CHECK OIL NEXT DAY IT IS VERY THICK AND VERY LOW AT THE MINIMUM MARK ON DIPSTICK. THE OIL HAS NEVER READ THIS LOW ON THE DIPSTICK HANSEL MAZDA MUST HAVE TAKEN A LOT OF OIL OUT TO COUNTER FOR ALL THE EXCESSIVE AMOUNTS OF GAS GETTING THERE AND ADDED SOMETHING TO TRY TO SEAL THE LEAK. THEY LIE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166535January 11, 2019
AIR BAGS, SERVICE BRAKES, VEHICLE SPEED CONTROL
ON JANUARY 10, 2019, I SLOWED DOWN IN MY LOCAL GROCERY STORE PARKING LOT, GOING ABOUT 10 MILES AND HOUR, AND WAS COASTING INTO A PARKING SPACE AT ABOUT 5 MPH. IT WAS ABOUT 1:15 PM ON A SUNNY, CLEAR DAY. I WAS APPLYING THE BRAKE TO STOP THE CAR AS I PULLED INTO THE SPOT YET I WAS GOING SLOW AND COASTING STRAIGHT INTO THE SPOT. SUDDENLY, THE CAR SPED UP, THE BRAKES HAD NO RESPONSE, AND THE CAR ACCELERATED HITTING 3 PARKED CARS NEAR THE PARKING SPACE. I DID NOT HAVE MY FOOT ON THE ACCELERATOR, I HAD MY FOOT ON THE BRAKE. . . BUT MORE THAN ANYTHING, I HAD NO CONTROL, IT WAS UNINTENDED ACCELERATION. THEN THE CAR STOPPED AFTER I HIT THREE VEHICLES AND FORTUNATELY NO HUMANS. I WAS SHAKEN, BUT NO BAGS DEPLOYED. I HAVE APPROXIMATELY 6950 MILES ON THIS CAR. I HAVE BEEN THE ONLY OWNER. I AM AFRAID TO DRIVE THIS CAR BECAUSE I AM CONCERNED IT WILL DO THIS AGAIN AND I WILL BE IN TRAFFIC OR NEAR PEOPLE AND I COULD HURT OR KILL MYSELF OR SOMEONE ELSE. THERE WAS NO WARNING OF ANY PROBLEM. I DON'T WANT TO UPDATE MY DOCUMENTS ON THE INTERNET BUT WILL SUBMIT ONCE I HAVE AN NHTSA EMPLOYEE REACH OUT TO ME. MY RECORDS INCLUDE A FILED POLICE REPORT, A REPORT WITH MAZDA CORPORATE (AS OF TODAY) AND PICTURES OF THE VEHICLES WHICH ARE AVAILABLE UPON REQUEST.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11163662December 27, 2018
SERVICE BRAKES
12/26/2018 VEHICLE HAS 1500 MILES ON IT. DRY CLEAN PAVEMENT, 39 DEGREES F, AT NIGHT. SLOW SPEED, 15MPH, NORMAL BRAKING IN CONGESTED HIGHWAY TRAFFIC, GOING STRAIGHT, ANTI LOCK BRAKE SYSTEM ACTIVATED AND VEHICLE AUTOMATICALLY BRAKED VERY HARD, VEHICLE BEHIND STRUCK OUR CAR FROM BEHIND BECAUSE THEY DID NOT ANTICIPATE A VERY HARD BRAKE, CONDITIONS DID NOT CALL FOR A HARD BRAKE. DASH WARNING LIGHTS CAME ON INDICATING "FORWARD SMART CITY BRAKE SUPPORT MALFUNCTION" AND "FRONT CAMERA SENSOR SYSTEM MALFUNCTION". ONLY DAMAGE WAS TO REAR OF VEHICLE, NO INJURIES. VERY DANGEROUS MALFUNCTION. WILL BE BRINGING TO DEALERSHIP TODAY , 12/27/2018. STATE TROOPERS AT SCENE AND REPORT FILED, NOT YET ON HAND FOR SUBMISSION. TWO PHOTOS TAKEN MINUTES AFTER THE ACCIDENT OF DASH ATTACHED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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