Mazda CX-5 Complaints (2019)

273 consumer complaints on file.

#11548816October 7, 2023
ENGINE
Cracked cylinder head with oil leaking. There were no warning from my car prior to a diagnostic test. The car has a very strong rubber burning smell and white smoke comes out from the engine part before I took my car back to the Mazda Dealer. From a quick search, the cracked cylinder problem seems widespread with the 2018-2021's Mazda Cx-5. Took the car back to the dealer and dealer replaced the head cylinder and gaskets. There were no warning from the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544767September 15, 2023
UNKNOWN OR OTHER
the infotainment LCD screen has "Ghost Touch" issue. The screen randomly appears to move around as if a ghost is touching the lcd touch screen. After researching online this is a common problem Mazda will not address.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538956August 16, 2023
AIR BAGS
The contact owns a 2019 Mazda CX-5. The contact stated while driving approximately 65 MPH, the air bags warning light illuminated. The vehicle was taken to a local dealer to be diagnosed; however, the contact was not provided information the diagnostic test results. The vehicle was not repaired. The contact stated that the air bags warning light was no longer illuminated. The manufacturer had been informed of the failure. The failure mileage was approximately 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537823August 11, 2023
ENGINE
2 weeks ago I noticed an oil leak 2019 cx5 . Riley Mazda of Stamford check and found a cracked on the cylinder head. The cylinder head needs to be replaced cost around $5000. luckily we noticed the leak while car was park. Imagine if the car was on the road. Dangerous things could have happened. Mazda is aware of this situation years ago. A technician Service Bulletin was released by Mazda in 2019/2021 to all dealerships technicians repair guideline and why the cylinder cracks. On the Mazda bulletin it clearly explained a design defect resulting cylinder head cracks. Also Mazda failed to warn cx5 owners about the dangerous situation. On top of everything Mazda refuse to pay the Defect cracked cylinder head that cost around $5000 . I email mazda Numerous times and decline any goodwill repair . Reason is out of warranty. Most Cylinder heads past 200,000 mile mark. Not unless your engine overheats but it not. Mazda should reimburse us owner who paid the repair cost
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537753August 10, 2023
ENGINE
Smoke started coming from the front end of the car so I brought my car into the Boniface Heirs Mazda dealership for a diagnostic. I was informed by the mechanic that my car has a factory defect and the head of the engine was welded wrong. Apparently this is a known factory defect in the 2018-2019 Mazda CX-5s as I have seen other reports for the same issue. I reached out to Mazda corporate to see if they could help with “after warranty assistance” since this was a manufacturers issue and I do everything to maintain my car properly. They denied any help and do not plan on recalling the part. I had no warning lights just smoke pouring from the font of my car. I do not understand how this is not considered a safety issue. I’m lucky my car didn’t catch on fire. I now have to decide between spending $5000 to fix the engine head or to sell my car and find a new one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536875August 7, 2023
ENGINE, FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving down the road my Mazda CX-5 continues to just stall and the engine light turns on and the safety features turn off. I was driving down a road in town and the engine started stalling as I came to a red light and slowed the engine shut off and I was almost hit from behind. It took several attempts at starting before the car would start. This has now happened for the past 3 days and is happening more and more frequently. I do not have any other means of transportation and after attempting to get the dealership to check due to the recalls on the Mazda CX-5 for fuel pump failure and the mechanic saying it appears the fuel pump is bad the dealership refuses to attempt any repair because the VIN is not listed in the recall at this time. This is a severe safety problem because if it stalls in traffic I will be in an accident as I have no ability to maneuver the vehicle when it stalls to get out of the way of vehicles approaching. If this issue isn't resolved it is going to cause injury to myself or others. People have had to swerve into the path of other vehicles to keep from hitting me when it stalls, which is eventually going to result in harm to others and/or myself and family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536164August 2, 2023
ENGINE
purchase a new 2019 cx5 at riley mazda stamford. after 3 years and with 88t miles ,the head gasket cylinder gasket needs a replacement for $4500. while searching i read the same complaints from 2019 cx5 owners about head gasket blownout. a TSB Technician Service Bulletin was release by Mazda in 2019 regarding this issue and another one 2021 with affected vin numbers included , this car is un drivable , oil leaks like water falls and burning smells along w it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534670July 26, 2023
ENGINE
Crack in Cylinder Head at only 67,000 miles, leaking fuel into exhaust system, causing smoke while driving. Multiple shops consistently mentioned seeing this problem with this year, make and model. Due to 60k powertrain warranty, no fixes are being covered by Mazda
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534388July 25, 2023
ELECTRICAL SYSTEM
The touchscreen randomly turns off, has “ghosting” where the touchscreen will do things on its own. Doing research I found this is a known issue with Mazda touchscreens and had a recall for 2013-2016 models. 2017+ models experience the same issues. This seems like a safety issue as many of the safety options and toggles are within the infotainment center.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534150July 24, 2023
ENGINE
After noticing a burning oil smell following an oil change, I brought my 2019 Mazda CX-5 Touring (42,000 miles) back to the Mazda dealership assuming an issue with the fuel filter. There were no warning lights/messages associated with the smell. The Mazda dealership inspected the vehicle and indicated the leaking oil was due to a cracked cylinder head, which was known issue covered under Mazda's warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533589July 21, 2023
ENGINE
Vehicle warning system notified operator of engine overheating. Operator took vehicle to repair shop where mechanic identified a cracked cylinder head. Mechanic mentioned no reason crack should have occurred, potential manufacturer defect with forged aluminum casing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532037July 13, 2023
UNKNOWN OR OTHER
The computer monitor on the vehicle seems to have a mind of its own. After talking with the service rep they actually have a name for it because it is happening to many owners "Ghost Touching. The car tends to call people on your contact list automatically, change radio stations, move from settings all on its own. I feel it is dangerous because it will all of a sudden call someone and then you are trying to stop it and it does not disconnect and your focus is now taken off of the road and driving. Even if you try to turn the monitor off it turns on by itself. I was told there is no way to disconnect it and I would have to pay to have it fixed on a car that is only a couple years old. They know this is happening quite a bit, Mazda corporate would not do anything and I think it should be a recall issue before someone gets in an accident. This happens many times in one driving day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532155July 13, 2023
AIR BAGS
Wife was 30 weeks pregnant when airbag fault displayed. Was in fact a defective driver side airbag.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531818July 12, 2023
VISIBILITY/WIPER
On my Mazda CX-5, the auto-folding side mirrors began failing to open fully, resulting in poor visibility. It is possible that the mirrors may become fully folded and unable to open resulting in compromised awareness when driving. It is not possible to force the mirrors open without risking damage to the internal mechanism and no guarantee the mirrors would stay open. This seems to be related to Bulletin No.: 09-011/20, however service centers are declining to fix this outside of warranty. There are numerous cases of this happening documented on Mazda forums and online groups, and the service associate admitted to me that just the day before someone had come in for an identical problem, but the owner declined to pay for a nearly $2000 fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528086June 21, 2023
VISIBILITY/WIPER
Windshield cracks too easy on 2019 Mazda CX-5. The car is 2019 and has already had 7 separate incidents (Crack and or Chip). Mazda knows of the problem and there are many Mazda customers that have reported problems with the integrity of the windshield. It's very concerning because it could be a safety issue if the windshield cracks so easy especially with all the objects and debris on the road that bigger vehicles like trucks kick up. I don't feel safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527919June 20, 2023
ENGINE
Oil light came on. Cracked cylinder head causing oil to leak in rear of engine onto exhaust system. This gives off burnt oil smell into vehicle passenger area. Concerned this could cause fire. Vehicle was taken back to dealer where it was found to be leaking. Dealer stated will order new cylinder head but does not know when it will be in. dealer stated drive vehicle until part comes in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527169June 15, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The 2019 Mazda CX-5 has a design and manufacturing issue with its infotainment system. The screen activates functions without pressing the screen or activating the joystick. It changes the station, calls by phone and changes important security parameters such as braking assistance. Reflecting a notice on the main board. There are thousands of cases of affected vehicles. This problem is a serious situation that Mazda must correct immediately, because it distracts the driver and changes extremely important safety parameters. The infotainment system is not just for listening to music or making calls. This system manages many aspects of vehicle safety. Mazda replaced the part with a new part number for obvious reasons. All vehicles that have the affected part must be replaced with the new part number to avoid possible accidents. The defective part is K123-61-J0A. The replacement is K123-61-1J0C. Thank and best regards.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523325May 22, 2023
ENGINE
The cylinder head is “seeping” out oil Not a crack and not gasket failure Dealer service advises they could help us get it fixed IF ONLY we had receipts of oil changes. We do not because we change the oil ourself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519310April 27, 2023
ENGINE
My 2019 Mazda CX-5 has 61,500 miles on it and has a cracked cylinder head and has a massive oil leak. I took it to the dealer and they are aware of this issue but told me Mazda hasn't so far made a recall. No warning lights went off and i lost 1 quart of oil over a 30 mile drive. Upon Acceleration the engine could seize and could cause a crash. A fire is also not out of the question as the parts in the engine area are hot and oil can catch fire. Mazda declined to pay for the total cost of the repair but did partially pay for some of it. They should be held accountable for the lousy design and it's only a matter of time someone will have an accident because of it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517976April 19, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
UNKNOWN While stopping the radio system (which can not be powered off) will change and go to other apps. This causes the driver to take their eyes from the road and hand from the steering wheel to press buttons to get the radio system under control. When the radio does this it often goes to the settings and changes the navigation voice volume to the loudest it can go essentially frightening the driver and causing them to look away from the road and divert their attention to the radio system. This occurs every time the vehicle is driven and often occurs when hitting the brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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