Lincoln Navigator Complaints (2003)

127 consumer complaints on file.

#10073629May 14, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE REVERSING PEDAL STUCK TO THE FLOOR, AND VEHICLE EXPERIENCED SUDDEN ACCELERATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067213May 11, 2004
AIR BAGS:FRONTAL
WHILE DRIVING 50 MPH CONSUMER'S VEHICLE WAS INVOLVED IN HEAD ON COLLISION. UPON IMPACT, DUAL AIR BAG COVERS POPPED OPEN, BUT THEY DID NOT DEPLOY. *AK *LA
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10062258March 15, 2004
STRUCTURE:BODY:DOOR
EXCESSIVE WIND NOISE IN CAB. REPORTED AT LEAST THREE TIMES TO DEALER. ON THIRD COMPLAINT, TOLD BY DEALER THAT "THIS IS A CHARACTERISTIC OF THIS TRUCK".*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059387February 19, 2004
ELECTRICAL SYSTEM
AUTOMATIC RUNNING BOARDS HAD DELAYED DEPLOYMENT OR WOULDN'T DEPLOY AT ALL. *PH THE CONSUMER WAS EXITING THE FROM THE REAR SEAT WHEN THE BOARDS DID NOT DEPLOY BUT AS SHE STEPPED OUT OF THE VEHICLE IT DEPLOYED STRIKING THE CONSUMER IN THE BACK OF HER LEGS. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058480February 19, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
WHEN BACKING UP IN DRIVEWAY, 2003 LINCOLN NAVIGATOR ACCELERATED EXTREMELY WITH WHEELS "PEELING" AND CAR WOULD NOT BRAKE. CAR CAME TO REST AFTER GLANCING OFF A TREE AND PLOUGHING OVER COLUMNS IN FRONT OF HOME. CAR WOULD NOT START SUBSEQUENTLY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10055991January 28, 2004
STRUCTURE:BODY
CONSUMER COMPLAINED ABOUT A RUNNING BOARD PROBLEM. THE RUNNING BOARDS EXTENDED WHEN OPENING THE DOOR, AND RETRACTED WHEN CLOSING THE DOOR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070774January 15, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, EQUIPMENT:ELECTRICAL
ON 7/31 I HAD A TIRE PRESSURE SYSTEM FAULT ERROR AND TOOK IN FOR PROBLEM TO BE FIXED. ON 8/17 WHILE DRIVING VEHICLE I WAS SHOVED INTO STEERING WHEEL AS FAR UP AS IT WOULD GO AND MIRRORS WERE GOING CRAZY ON OUTSIDE. I 'M THREE MONTHS PREGNANT AND I ALREADY LOST 2 OF THE 3 TRIPLETS I FOUND OUT ON 8/25. NOT SURE IF THIS IS WHY OR NOT. ON TOP OF THAT HAD ANOTHER TIRE PRESSURE SYSTEM FAULT ERROR. THEY PUT ON MACHINE AND FOUND 7 ERROR CODES AND SAID THEY FIXED, IF IT HAPPENED AGAIN TO BRING IT BACK. ON 8/30 THE LIGHTS WENT NUTS, THE BACK LIFTGATE ALMOST CRUSHED ME IN IT. LUCKILY, I GOT MY HEAD OUT FROM THE BOTTOM JUST IN TIME BEFORE GATE CLOSED. THE SENSORS/ELECTRICAL SYSTEM WERE NOT WORKING. THIS IS MAJOR TO ME, IF ONE OF MY CHILDREN HAD BEEN BACK THERE AND DIDN'T THINK FAST ENOUGH - I CRINGE TO THINK THAT THEY WOULD HAVE BEEN KILLED. I HAVE A CASE OPEN WITH FORD RIGHT NOW AS WE SPEAK. I'M SO SCARED TO GET THIS VEHICLE BACK BECAUSE THAT LIFT GATE COULD HAVE KILLED ME AND WHAT IF I GET THIS BACK AND THEY FIX THESE 5 ELECTRICAL PROBLEMS THEY ARE WORKING ON NOW AND THEN I FIND OUT THE HARD WAY THAT THERE ARE MORE. IT SEEMS THEY FIX ONE PROBLEM AND I HAVE MORE. IT'S LIKE ONE FIX AND IT TRIGGERS MORE. PLEASE ASSIST ME ANYWAY POSSIBLE. I RESEARCHED AND ACCORDING TO OHIO LAW THEY HAVE ONE OPPORTUNITY TO FIX THE LIFTGATE AND IF IT DOESN'T THEN IT IS A LEMON. HOWEVER, I'M AFRAID THEY AREN'T GOING TO BE ABLE TO FIX THE ELECTRICAL MESS IN THIS VEHICLE. ALL I WANT IS MY PURCHASE PRICE BACK. I'M PAYING OVER $1000 A MONTH ON THIS VEHICLE (WHICH IS MORE THAN MY RENT) AND THIS IS THE MOST EXPENSIVE CAR I HAVE EVER PURCHASED AND IT IS ALSO THE MOST DANGEROUS. PLEASE HELP. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10050274January 6, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, UNKNOWN OR OTHER, SERVICE BRAKES, HYDRAULIC, LATCHES/LOCKS/LINKAGES, ENGINE AND ENGINE COOLING:ENGINE
WITHOUT WARNING THE VEHICLE STALLED WHILE THE CONSUMER WAS DRIVING AT AN UNDETERMINED SPEED. THE CONSUMER CONTACTED THE DEALER ON FOUR SEPARATE OCCASIONS AND THE PROBLEM STILL CONTINUED. *AK WHEN IDLING THE VEHICLE MADE A PRESSURE LIKE NOISE THAT WOULD GET LOUDER, THE LOW OIL INDICATOR LIGHT WOULD COME ON, THE VALVES HAD A TAPPING SOUND THAT WAS ABNORMAL, THERE WAS A METAL SCRAPING SOUND WHICH AS IF THE BOTTOM WAS GOING TO DROP OUT, THERE WERE EXHAUST NOISES ALONG WITH A POPPING SOUND, AND THERE WAS CONTINUOUS STALLING. *SC THE CONSUMER STATED THERE WAS AN ONGOING DISPUTE REGARDING THE ODOMETER READING. ALSO THE BRAKES AND DOOR LOCKED NEVER WORKED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047530November 25, 2003
SUSPENSION:REAR
WITHIN TWO WEEKS, A SQUEAK AND A CLUNK DEVELOPED IN THE REAR-END OF MY NEW VEHICLE. THE DEALER TOLD ME THAT THE REAR DIFFERENTIAL WAS MISSING TWO OF THE FOUR BOLTS THAT SHOULD HAVE BEEN THERE AND THAT THE TWO BOLTS THAT WERE INSTALLED WERE LOOSE. THEY SAID THAT THEY HAD SEEN A LOT OF THAT, BECAUSE THE PLANTS HAD TO MANUFACTURE A LOT OF NAVIGATORS IN A HURRY. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040472November 5, 2003
STRUCTURE
THE DRIVER HAD A HARD TIME READING THE DASHBOARD PANEL. THE DEALER WAS AWARE OF THE PROBLEM. *AK THE LIGHTS ON THE DASH WERE TOO DIM TO READ IN BRIGHT SUNLIGHT AND VISIBLE IN THE SHADE. THIS PROBLEM CAUSED THE CONSUMER TO MISS THE "DOOR AJAR/TAILGATE" FOR THIRTY MINUTES WHICH ALLOWED EXHAUST FUMES TO ENTER THE VEHICLE. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043354October 22, 2003
EQUIPMENT, SUSPENSION:REAR
2003 LINCOLN NAVIGATOR--- WITHIN THE FIRST 60 DAYS (5000 MILES) OF OWNERSHIP THE REAR END WAS TERMED TO BE DEFECTIVE AND A COMPLETE NEW ASSEMBLY HAD TO BE INSTALLED. AT 12,000 MILES THE REAR END AGAIN HAS STARTED MAKING THE SAME SOUNDS AS BEFORE. I TOOK THE VEHICLE TO THE DEALERSHIP WHERE IT WAS PURCHASED AND I WAS TOLD THAT FORD WAS AWARE OF THE PROBLEM AND NOTHING WAS DONE TO REPAIR IT. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040213September 22, 2003
SUSPENSION:FRONT
WHILE DRIVING VEHICLE LOWERS WITHOUT WARNING, CAUSING INADEQUATE SUSPENSION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037522September 9, 2003
ELECTRICAL SYSTEM:WIRING
I WAS DRIVING DOWN DRIVEWAY AND HIT THE MEMORY SEAT BUTTON MY MY NAVIAGATOR AND THE SEAT STARTED TO MOVE FORWARD AND KEPT GOING FORWARD UNTIL IT REACHED THE VERY FARTHEST IT COULD GO FORWARD. THE LIGHTS INSIDE WERE GOING CRAZY AND THE OUTSIDE MIRRORS KEPT GOING UP AND DOWN AND ACTING CRAZY. I TOOK THE VEHICLE IN ON 8/20 AND THEY FOUND 7 ELECTRICAL FAULTS WITH THE VEHICLE. ON AUGUST 25, 2003, FOUND OUT I HAD BEEN CARRYING TRIPLETS BUT LOST TWO AND AM NOW PREGNANT WITH ONE. DO NOT KNOW IF THAT WAS RELATED OR NOT. ON AUGUST 30TH THE BACK LIFTGATE IS SUPPOSED TO HAVE SENORS IN IT AND ALMOST SHUT AND TRAPPED ME IN IT. LUCKILY I GOT OUT UNHARMED. SCARED TO THINK WHAT MIGHT HAVE HAPPENED IF IT WERE ONE OF MY OTHER CHILDREN. THE VEHICLE IS CURRENTLY SITTING IN A BAY AT THE SERVICE DEPT. FORD TOLD THEM NOT TO WORK ON IT AND I HAVE NO IDEA WHAT IS GOING ON WITH IT.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10038518September 9, 2003
SUSPENSION:REAR
WHILE DRIVING AT 30-40 MPH CONSUMER FELT THAT VEHICLE ROSE IN THE REAR AND TILTED ON DRIVER'S SIDE. VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE COULD NOT BE DETERMINED. ON ANOTHER OCCASION THE SAME THING OCCURRED, BUT THE TILT WAS ON THE PASSENGER'S SIDE, AND AGAIN THE DEALER COULD NOT FIND THE CAUSE. THE CONSUMER FELT THAT THE SUSPENSION WAS DEFECTIVE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037344September 6, 2003
TIRES, VISIBILITY:SUN/MOON ROOF ASSEMBLY, SUSPENSION
JULY 22, 2003 I PURCHASED A NEW 2003 LINCOLN NAVIGATOR, VIN# [XXX]. AFTER TWO DAYS, I NOTICED EXCESSIVE WIND NOISE COMING FROM SUN ROOF. ON THE THIRD DAY, THE SUSPENSION MALFUNCTIONED WARNING INDICATOR BEGAN BUZZING. SINCE THAT TIME, THE BODY OF THE NAVIGATOR BEGAN HITTING ALL FOUR TIRES WHILE DRIVING AND BOTTOMING OUT EVEN WHEN DRIVING OVER SMALL BUMPS. I ALMOST HAD AN ACCIDENT, DUE TO THE SUDDEN ROCKING OF THE BODY OF THE NAVIGATOR. I BROUGHT THE TRUCK BACK 3 TIMES FOR THE SAME PROBLEM SEPTEMBER 2ND. [XXX] STATED, I WILL NOT TRY TO FIX THE TRUCK AGAIN UNTIL, FORD ENGINEER [XXX] LOOKS AT THE PROBLEM.THE ENGINEER WILL ONLY BE AVAILABLE ON SEPTEMBER 11TH AND MY TRUCK WILL JUST HAVE TO SIT ON HIS LOT UNTIL THEN. NO OTHER SOLUTION WAS GIVEN TO ME. NO LOANER CAR,NO ALTERNATIVES. I DID SPEAK TO THE FORD REPRESENTATIVE, AFTER A MONTH OF COMPLAINING TO CUSTOMER RELATIONS AND ASKING FOR MEDIATION ABOUT THE LEMON LAW AND SUSPENSION OF MY TRUCK PAYMENTS UNTIL THE PROBLEM IS RESOLVED. I HAVE BEEN REFERRED FROM ONE PERSON TO THE NEXT STARTING WITH THE FORD FINANCE DEPARTMENT, TO FORD CUSTOMER RELATIONS, TO THE SELLING DEALER GENERAL MANAGER, [XXX] OF DAMICO LINCOLN MERCURY, TO [XXX] SERVICE MANAGER OF SENTRY SOUTH LINCOLN MERCURY, AND ENDING WITH [XXX]SERVICE MANAGER OF OWEN MOTORS. THE TRUCK IS A LEMON AS THE LAW STATES, IT HAS HAD THREE REPAIR ATTEMPTS, TWENTY-FIVE DAYS AT REPAIR SHOP, NEW VEHICLE, (THIRTY DAYS OLD). TECHNICAL SERVICE BULLETINS FOR 2003 LINCOLN NAVIGATOR AIR SUSPENSION- REPEAT COMPRESSOR DRIER FAILURES HAS BEEN ISSUED SINCE MAY/03 TO LINCOLN SERVICE DEPARTMENTS. THESE REMAINING DEFECTS SUBSTANTIALLY IMPAIR THE USE, MARKET VALUE OR SAFETY OF MY VEHICLE. I AM HEREBY ALLOWING YOU ONE FINAL REPAIR OPPORTUNITY. I AM ENTITLED TO A REPLACEMENT VEHICLE ACCEPTABLE TO ME OR A REFUND CALCULATED IN ACCORDANCE WITH THE LEMON LAW.*AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038125September 3, 2003
SUSPENSION
CONSUMER STATES IS HAVING TROUBLE WITH FRONT AND BACK SUSPENSION. WHEN COMING OUT OF DRIVEWAY VEHICLE BOTTOMS' OUT. ALSO, WHILE DRIVING CAN FEEL EVERY BUMP. VEHICLE IS SUPPOSE TO BE DESIGNED TO ABSORB BUMPS. HE HAS TAKEN VEHICLE TO THE DEALER/MECHANIC 4 TIMES, AND EACH TIME THEY HAVE DONE MINOR REPAIRS. FINALLY CONSUMER WAS TOLD THAT THEY KNEW THE PROBLEM, BUT COULD NOT FIX IT. DEALER HAD CALLED THE ENGINEERS FROM THE LINCOLN MANUFACTURER TO TAKE A LOOK AT VEHICLE AND SEE IF THEY COULD REPAIR IT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033816August 11, 2003
ELECTRICAL SYSTEM
THE CONSUMER EXPERIENCED ONGOING PROBLEMS WITH 2003 LINCOLN NAVIGATOR ELECTRICAL SYSTEM. *MR *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028644July 20, 2003
SUSPENSION
2003 LINCOLN NAVIGATOR ULTRA HIGH SPEED WHEEL SHIMMY. ORIGINAL WHEELS REPLACED BY DEALER DUE TO OUT OF ROUND DEFECT. WHEELS REBALANCEDW.HEEL SHIMMY REDUCED BUT NOT ELIMINATED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028646July 20, 2003
STRUCTURE:BODY:DOOR
2003 LINCOLN NAVIGATOR - LOOSE FRONT DOOR TRIM PANELS - RATTLES OCCURS AT SPEEDS GREATER THAT 50 MPH. DEALER INSPECTED PANELS, BUT INSISTED THAT LOOSE PANELS WERE NORMAL CONDITIONS. SYMPTOM IDENTICAL TO NHTSA COMPLAINT NUMBER 10005562. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10027300July 15, 2003
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
CONSUMER STATES SWITCH WHICH CONTROL THE SIDE MIRRORS ARE NOT WORKING PROPERLY. DEALER HAS REPLACED 4 TIMES THE MODULE ,AND STILL RECURRING THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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