Lincoln MKZ Complaints (2017)

158 consumer complaints on file.

#11533555July 20, 2023
UNKNOWN OR OTHER
Driving down the road in my black MKZ Hybrid -the red triangle sign came on and I had 6 seconds to safely get off the road, the vehicle then was non responsive. The start button was flashing and would not completely turn off. Towed to a local Ford dealer- I was informed today that the hybrid battery's temperature was 190 degrees then stated 145 degrees. The air temperature at the time was 118 degrees. Ford dealer stated they did not know what to do about it - it's just too hot. My concern is my safety and that of others were put at risk due the vehicle shutting down automatically. The temperature of the lithium battery at the time of shut down (190-145 degrees) risk of explosion? Failure of Ford not to "look" into the issue or provide me with a loner car - The car was purchased to drive in all weather - I would think that the engineers would have tested the vehicle in various weather and temperature - it works in weather -5 below zero.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526429June 11, 2023
ENGINE
This vehicle already has a TSB reported, TSB 22-2229. There is a known defect in the manufacturing of the engine design. The design is failing and allowing coolant to run into the engine cylinders. This puts drivers at risk, not knowing when the engine may completely fail while driving it. The engine heats up quickly when the coolant is drained into the engine (default design), instead of around the turbo engine. There is no coolant left in the reservoir, thus possibly causing an engine fire. I've had a diagnostic check on the vehicle at Blue Springs, Mo Ford. They report that the engine will need to be replaced. The service engine light comes on, but the code read doesn't come up as the engine. It is a spark plug/coil pack needed for replacement. This has been done. I've had the engine overheating warning come up. I've had to add antifreeze to the reservoir several times. These warning lamps and messages have been coming up for the past 2 weeks. The car starts off rough, with some misfires in the idle. I have had it not start at first and I will have to try again several times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525959June 8, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Lincoln MKZ Hybrid. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522454May 17, 2023
ENGINE
I have a 2017 Lincoln MKZ with the 2.0T Ecoboost engine and have approximately 74,000 miles on the car. I have been receiving a check engine light which indicates a Missfire on Cylinder 2 when scanned. Additionally I have noticed low coolant levels in the reservoir. I have had a loss of heat in the winter which lead to the initial discovery of low coolant. No indicator light came on when the coolant was low. I replaced the spark plugs in all 4 cylinders which has not solved the issue. Additionally, I still experience coolant loss. I took the car to the Ford Dealership which informed me I have coolant leaking into Cylinder 2 which will require a new engine. Had the coolant not dropped as low as it did in the winter, I would not have noticed the loss of heat and therefore checked the coolant level as there were no other indicators of low coolant level. This could have caused significant overheating issues and even complete engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522495May 17, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Lincoln MKZ Hybrid. The contact received notification of NHTSA Campaign Number: 23V162000 (Service brakes, Hydraulics) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the brake warning light was illuminated. Additionally, the vehicle stalled and was towed to the residence. The vehicle was not repaired. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522505May 17, 2023
ENGINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2017 Lincoln MKZ Hybrid. The contact stated that while his wife was driving at 70–75 MPH, there was white and black smoke coming from underneath the hood. The vehicle stalled and made an abnormal sound. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who informed the contact that the timing chain malfunctioned inside the engine, which caused the spark plugs to completely melt. There were several unknown misfire codes. Additionally, the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was towed to a dealer, who informed the contact that the catalytic converter had failed, which caused the engine to overheat. Additionally, the piston rod had a hole melted through the center, and the exhaust mounts were melted along with several other unknown parts. The dealer confirmed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517805April 19, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517461April 17, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulics) however, the part to complete the repair was unavailable. The contact stated that the manufacturer has exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515415April 4, 2023
POWER TRAIN
The contact owns a 2017 Lincoln MKZ Hybrid. The contact stated while starting the vehicle, the message "Shift System Fault" was displayed. Additionally, the contact stated while attempting to drive from a complete stop, she shifted into drive, but the vehicle failed to respond. The vehicle responded on the second attempt. The contact stated that the failure had reoccurred. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under an unknown recall as the VIN was not included. The manufacturer was contacted several times, but no assistance was provided. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514271March 28, 2023
ENGINE
Vehicle starting and running rough upon start up. Coil #2 now showing bad 4th time within the past 6-8 months, the #2 plug twice on the last month. Now coil #3 and plug for the 2nd time. Feels like an Oxygen sensors going bad, although no codes showing up for that, causes the check engine light to come on and continually run rough like a misfire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513692March 24, 2023
ENGINE
I purchased this 2017 Lincoln MKZ 2.0L used on 11/26/22 with 72,400 miles. 2/4/23 I started having a misfire on cylinder 2. Past experience with another Ecoboost vehicle I thought was most likely a failing coil pack. I purchased an OEM coil pack and replaced coil pack 2. The car ran fine for several weeks and I thought my issue was fixed. 3/18/23 I left the house and typically before I get to town I’d have heat in the cabin, that wasn’t the case. I looked at all gauges and everything is normal no lights & engine temp is fine. Pull over and looked at the coolant reservoir… bone dry! I look for external leaks, but there are none. Filled the reservoir and I now have heat again. I got it home and looked all over for a leak again, but nothing. Figured well since I had a misfire and I’m approaching 80,000 miles maybe I should do the spark plugs. Cylinder 1 came out fine, and cylinder's 2,3,4 all seemed to be seized to the point I didn’t feel comfortable using more force and risking them breaking. Checked the oil and the oil looks fine. The engine runs rough upon the first start of the day, and white smoke is released from the exhaust while this is happening. Decided to take it to a local Ford garage and have them do the 3 remaining plugs as well as an oil change as I thought maybe it was a spark plug issue. I explained my experience with the vehicle and the service tech stated they won't touch them because this is a known issue. Most likely I would need a new engine. Apparently, with this gen of the Ecoboost 2.0, there is coolant leaking into the cylinders due to a manufacturer design flaw that Ford knows about. This coolant will cause the cylinder head to crack and fill with coolant. Ultimately the engine will self-destruct. My local Ford garage told me to reference TSB 22-2229. If you research this online you will find many complaints as well as fears of continuing to drive the vehicle as this could cause an accident when the engine completely dies.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510318March 6, 2023
SERVICE BRAKES
While driving, my brakes failed. I was at a low rate of speed and was able to stop if pressing pedal all the way to floor. There was no warning prior to incident. When i was able to put car in park i got a brake fluid low warning. After inspection, brake line burst and brake fluid was visible on front passenger wheel and car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506267February 8, 2023
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2017 Lincoln MKZ. The contact stated while driving approximately 35 MPH, and at other various speeds, the check engine warning light remained constantly illuminated. The contact had taken the vehicle to a dealer where it was diagnosed that the vehicle had been leaking coolant into the engine block. The mechanic determined that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505588February 4, 2023
POWER TRAIN
After some research I noticed that the 2017 Lincoln MKZ was part of a recall for faulty torque converters (Lincoln MKZ, Ford Fusion, Edge Torque Converter Recall (fordauthority.com Ford Recall Number: 17S03-). My dad took his car to Napleton Lincoln Mercury River Oaks, Illinois and they confirmed he needs to replace the torque converter and transmission. However, my dad whose 85 years-old, was informed his car does not fall under the recall for various reasons. How can that be when it’s the same, year, make, model and issue? My dad has taken his car to the dealer for all appropriate service appointments and has less than 100,000 miles on his car. It's obvious the issue is a defect and is not an issue associated with regularly wear and tear. He's faithfully purchased Ford products and routinely got over 200,000 miles without any problems. This issue puts my dad's life and any other owner of this car at extreme risk due to the uncertainty of the transmission operation. I feel Ford Lincoln Mercury should be held accountable for repairing his car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503532January 25, 2023
ELECTRICAL SYSTEM, VISIBILITY:SUN/MOON ROOF ASSEMBLY
Failed Components: Sunroof Drains become clogged and overflow into trunk well, causing electrical shortage, mold/mildew, and water damage along headliner and side airbags. Safety Risk: Electrical shortage causes fire risk, and mold mildew build up in car for asthmatic makes it damaging for air intake myself and others inside vehicle. Side airbags at risk as over flooding runs down pillars along side wiring. Reproduced: This has occurred twice, in my 2013 & 2017 Lincoln MKZ. No documentation is listed in either manual for maintenance around drains or possible flooding risk. Symptoms: Shorted electrical components for audio systems, check engine light, putrid foul odor lingering in vehicle, soaked rear carpet in trunk (closest to back seat) headliner show signs of water damage near curtain airbags. Notice to Auto Manufacturer: I alerted Ford Motor Company the first time in my 2013 MKZ on several different occasions, after the vehicle was in repair 3x over $5k in damages, due to faulty connection of drains. 2017 MKZ, as of January 2023 has a flooded trunk, malfunctioning electrical systems, mold/mildew build up, with estimated repairs of $5k+. Advised that nowhere in the maintenance section is this listed considering the magnitude of damage this can result in from poor care and design.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488721October 11, 2022
ENGINE
I haven’t had any issues but there are many online that have had to have the engine replaced and charged out of their pocket for the defect the manufacturer KNOWS is their own fault and refuses to do a recall on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484238September 13, 2022
ENGINE
I was driving and started smelling toxic fumes come inside my car, steering wheel started jerking. I didn’t think much of it until my 2 year old daughter in the backseat was looking as if she was about to pass out. Her eyes started rolling and her words were slur, more slur than normal. I immediately pulled over and saw the fumes were coming from my tail pipe. It was a huge cloud of smoke. It was my car that was the problem. I had to leave my car on the side of the road and get someone to take us home. It wasn’t safe to drive in the condition it was in. The next day I got it towed to the mechanic and he said my car lacked coolant and the engine needs to be replaced. I looked online and saw that this was an ongoing problem for the make and model of my vehicle and Ford is aware of it. The mechanic quoted my thousands of dollars to get it repaired. Ford won’t help. This incident could’ve killed my daughter and me. PLEASE HELP MAKE MY CAR A RECALL ON THE ENGINE! I have no transportation.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11484039September 12, 2022
ENGINE
My engine is overheating, causing my steering wheel to jerk while on the highway. Took to dealership and they said loss of coolant and could potentially cause a fire if not treated. Looked online and saw that Ford is aware of the problem but will not correct it. The dealership is asking me to pay $8,000 to fix it for Ford initially putting in a faulty engine. I had to stop my car because smoke was coming out the tailpipe. The car isn’t safe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483739September 9, 2022
SERVICE BRAKES
On Tuesday, March 1 2022, as I was attempting to stop at a stop sign, I noticed loss of pressure on the brake pedal. As I accelerated and applied my brakes again there was no pressure feedback on the brake pedal and my vehicle took a prolonged time and distance to stop. After a few minutes, a warning message appeared on the dashboard to let me know of low brake fluid. After I got the vehicle home, I noticed a lot of brake fluid in the driver's front wheel well. Upon further inspection, a rupture in the line at the metal crimping was evident. The event happened as I was coming home from ice hockey practice with my 5 yr old and 8 yr old in the vehicle. The roadway that the failure occurred at was a service road to I-35E in Farmers Branch which at that time of day has moderate traffic moving at high speed. Had the brake blown out a few minutes later, I would have been on I-35E with my children. The speed limit on that road is 70 MPH and it was the tail end of rush hour which means a mix of slow traffic and high speed traffic requiring the ability to brake at a moments notice. I still have the faulty brake line in case anyone needs it for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482434September 1, 2022
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2017 Lincoln MKZ Hybrid. The contact stated that while driving at an undisclosed speed, the message "Engine Overheating" was displayed. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the engine was misfiring, the coolant level was extremely low, and coolant had intruded into cylinder #4. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure. The contact indicated that TSB (22-229) regarding the failure had previously been issued by the manufacturer but the VIN was not included. The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Lincoln MKZ