Lincoln MKZ Complaints (2014)

125 consumer complaints on file.

#11021628September 5, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 LINCOLN MKZ HYBRID. WHILE STATIONARY, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING AFTER THE CONTACT DEPRESSED THE BRAKE PEDAL. THE CONTACT CRASHED INTO A POLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED INJURIES TO THE NECK, BACK, AND PELVIS. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TOWED TO SANTA MONICA FORD LINCOLN OF SANTA MONICA, CALIFORNIA. THE DEALER REQUESTED THAT THE COMPUTER SOFTWARE IN THE VEHICLE BE EXAMINED. THE BODY OF THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 62,000. THE VIN WAS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10985685May 15, 2017
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2014 LINCOLN MKZ HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V210000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979980April 23, 2017
FUEL/PROPULSION SYSTEM
MY MPG EXPERIENCE TO DATE HAS BEEN IN THE 14-17 MPG RANGE. COPIES OF THREE TANK REFILL GAS RECEIPTS SHOWING ODOMETER MPG READINGS ARE ATTACHED. I AM 81 YEARS OLD AND A CONSERVATIVE DRIVER THAT NEITHER DRIVES AT HIGH SPEEDS NOR RUSHES FORWARD OUT OF STOPS. LINCOLN AND DEALER ADVERTISE 21 MPG IN CITY DRIVING. I TOOK THE CAR TO THE DEALER AND THEY CERTIFIED PERFORMANCE IN THE 15 MPG AREA. ( COPY ATTACHED) . I HAVE ALSO CORRESPONDED WITH LINCOLN. COPY THEIR LAST LETTER STATING THAT THEY WOULD REPLY TO STATING THAT THEY "WERE NOT ABLE TO BE OF FURTHER ASSISTANCE " - IS THERE ANYTHING YOU CAN DO TO HELP? CORDIALLY [XXX] [XXX] [XXX] ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969373March 29, 2017
SEAT BELTS
IT HAS BEEN 4 MONTHS SINCE RECALL WAS ANNOUNCED, AND NO CORRECTIVE ACTION IS YET AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10965961March 14, 2017
SEAT BELTS
PURCHASED 2014 LINCOLN MKZ VEHICLE NEW. FRONT PASSENGER RESTRAINT SYSTEM RECALL NOTICE RECEIVED IN MAIL IN DECEMBER (RECALL # 16S42). SPOKE TO LINCOLN (FORD) 1/24/17 TO ASK ESTIMATED RESOLUTION DATE AND OPEN A CASE. NO REPAIR DATE AVAILABLE. SPOKE TO LINCOLN 3/14/17 - NO REPAIR DATE AVAILABLE. CASE #S CAS-11548706 & CAS-11537859 ASSIGNED. FORD / LINCOLN REFUSED TO PROVIDE ALTERNATIVE TRANSPORTATION. DEALER OFFERED TO BUY CAR BACK FOR 40% OF NEW PRICE (CAR WAS 2 YEARS AT THE TIME). CAR IS "UNSALABLE" ACCORDING TO OTHER DEALERS DUE TO THIS RECALL. ADVISED BY FTC THAT RECALL NOTIFICATION ABSOLVES FORD OF LIABILITY IF MY FAMILY IS SERIOUSLY INJURED OR KILLED IN AN ACCIDENT AS A RESULT OF THIS FAILURE. VEHICLE WAS UNDER ORIGINAL WARRANTY WHEN THIS RECALL WAS PUBLISHED. PURCHASED $2,600 EXTENDED WARRANTY FROM FORD. FROM NHTSA WEBSITE: " NHTSA RECALL # 16V875000 - SUMMARY: DRIVER AND FRONT PASSENGER SEAT BELT ASSEMBLIES MAY NOT ADEQUATELY RESTRAIN THE OCCUPANT IN A CRASH. SAFETY RISK SEAT BELT ASSEMBLIES THAT DO NOT ADEQUATELY RESTRAIN THE OCCUPANT IN A CRASH CAN INCREASE THE RISK OF INJURY." "IF THE MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL FOR YOUR VEHICLE IN A TIMELY MANNER, PLEASE CONTACT THE NHTSA VEHICLE SAFETY HOTLINE AT: 1-888-327-4236 OR TTY: 1-800-424-9153 OR FILE AN ONLINE COMPLAINT WITH NHTSA." "RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE" I NEED ALTERNATIVE TRANSPORTATION FROM FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935868December 16, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
I HAVE CONSTANT ISSUES WITH THE POWER DECK LID NOT WORKING WHEN IT IS COLD, IT WONT EVEN POP THE TRUNK. THIS MORNING I EXPERIENCED A DEAD BATTERY AND WHEN I GOT THE VEHICLE JUMPED AND STARTED, THE POWER STEERING WARNING CAME ON AS WELL AS A TRACTION CONTROL, HILL START WARNINGS AND THE POWER STEERING ISNT WORKING AT ALL. THE VEHICLE WAS STATIONARY. I AM UNABLE TO TURN THE WHEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915927October 13, 2016
STRUCTURE:BODY
THE RIGHT REAR DOOR SWUNG OPEN AS I WAS DRIVING. THE DOOR WON'T STAY SHUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855597April 14, 2016
UNKNOWN OR OTHER
OEM MICHELIN PRIMACY TIRES AND WARRANTY PROCESS ARE A BIG PROBLEM. GETTING READY TO FILE TREAD WEAR CLAIM ON SECOND SET AFTER CLAIMING TREAD WEAR WARRANTY ON FIRST SET THROUGH MY DEALER. ONLY LASTED 30K AND WERE TO GO > 50K. NOW SAME MODEL TIRES ARE NOW WORN TO REPLACEMENT AND DEALER SAYS I NEED TO PURCHASE ELSEWHERE FOR ANOTHER TREAD WEAR CLAIM. REASON IS THEY WERE NEVER PAID BY MICHELIN FOR FIRST CLAIM. LINCOLN AND MICHELIN DESERVE THIS COMPLAINT FOR THE INCONVENIENCE AND NOW SECOND DEFECT ON TREAD WEAR LIFE. SERVICE DEPT AT DEALER HAVE BEEN GREAT AND UNDERSTAND WHY THEY CANNOT WORK ANOTHER CLAIM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817127December 30, 2015
STEERING
WHILE TURNING A CORNER THE POWER STEERING WENT OUT AND BECAME EXTREMELY HEAVY, ALMOST UNABLE TO TURN THE WHEEL TO COMPLETE THE TURN. A NOTIFICATION CAME ON FROM THE CAR INDICATING "SERVICE ADVANCE TRAC" AND "STEERING ASSIST FAULT SERVICE REQUIRED". *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806323November 23, 2015
WHEELS
TODAY WAS THE 7TH TIRE THAT NEEDED TO BE REPLACED SINCE LEASING THIS CAR SINCE JANUARY 2014.THESE LOW PROFILE TIRES ARE TERRIBLE. I FEEL THIS IS UNACCEPTABLE. I WAS OFFERED A TIRE WARRANTY WHICH I REGRET I DID NOT PURCHASE. REGARDLESS, THIS IS A SAFETY ISSUE. THE CAR DOES NOT COME WITH A SPARE. I FEEL SOMEONE COULD END UP STRANDED SOMEWHERE. EACH TIME WAS EITHER A SMALL POTHOLE, ROCK, MINOR BUMP IN THE ROAD, OR IT JUST WENT FLAT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759120August 25, 2015
ENGINE
TL* THE CONTACT OWNS A 2014 LINCOLN MKZ. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE HESITATED TO ACCELERATE WHEN THE TURBO WAS ENGAGED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730933June 29, 2015
STEERING
RECEIVED AN "IMPORTANT SAFETY RECALL" LETTER, CALLED THE DEALER TO SETUP AN APPT, AND LEARNED THAT THE PARTS ARE NOT AVAILABLE. I THEN CALL FORD CORP, AND THEY COULD NOT GIVE ME AN ESTIMATE OF WHEN THE PARTS WILL BE AVAILABLE. FORD CORP TOLD ME THAT IF I HAD THE CURRENT PROBLEMS WITH STEERING, THEN THEY MIGHT BE ABLE TO ACCELERATE THE PARTS. I AM NOT HAVING CURRENT PROBLEMS, BUT THIS IS RIDICULOUS SINCE THE CAR IS BEING RECALLED TO AVOID THE PROBLEMS....SAFETY RECALL NOTICE 15S14 NHTSA RECALL 15V-250..UPDATED 11/12/15 *BF THE CONSUMER STATED THE ISSUE WAS RESOLVED. UPDATED 12/15/15. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725015June 24, 2015
TIRES:SIDEWALL, TIRES
2014 LINCOLN MKZ. CONSUMER WRITES IN REGARDS TO VEHICLE TIRE ISSUES AND REIMBURSEMENT FOR TIRE REPLACEMENTS. *SMD THE CONSUMER STATED THE VEHICLE DID NOT PASS INSPECTION, BECAUSE A BUBBLE HAD FORMED ON THE RIGHT FRONT TIRE IN THE SIDEWALL. THE TIRE WAS REPLACED AT A COST OF $ 250. ON MARCH 16, 2015, THE RIGHT REAR TIRE WAS REPLACED DUE TO A BUBBLE FOUND IN THE SIDEWALL. ON MAY 13, 2015 DURING A SERVICE VISIT AT THE DEALER, THE CONSUMER WAS INFORMED THE FRONT TIRES HAD SIDEWALL BUBBLES AND NEEDED TO BE REPLACED. *JB THE CONSUMER STATED FIVE TIRES OVER THE LAST FOUR MONTHS HAD SIDEWALL BUBBLES. UPDATED 02/01/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713956May 1, 2015
AIR BAGS
NOTIFIED BY LINCOLN (FORD MOTOR COMPANY) ABOUT NHTSA 14V-597 RECALL IN LETTER DATED NOVEMBER 2014 CONCERNING THE AIR BAG CONTROL MODULE FAILURE. AS OF MAY 1ST, MY VEHICLE STILL HAS NOT BEEN REPAIRED. ALTHOUGH I HAVE MADE NUMEROUS CALL TO LINCOLN (FORD), I AM TOLD THAT REPAIR PARTS ARE NOT AVAILABLE FOR MY VEHICLE. I HAVE BEE WAITING 6 MONTHS FOR REPAIR PARTS FOR MY VEHICLE. I FIND THIS TO BE UNACCEPTABLE AS A CONSUMER AND HENCE MY FILING THIS COMPLAINT WITH THE NHTSA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705677April 14, 2015
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
ABOVE IS FIRST TIME NOTED. CAR WILL GO INTO GEAR ON ITS OWN (WHEN THE GREEN BLINKING, OR ACCESSORY LIGHT IS ON CAR'S ENGINE IS NOT ON & NO BRAKE PEDAL PUSHED). THIS HAS HAPPENED WITH ME OUT OF CAR, OTHER PASSENGERS IN CAR, VALET MOVING CAR FOR ME),,,,,,THIS IS "DRIVING MISS DAISEY" WITHOUT A MORGAN FREEMAN (CHAUFER). CAR WILL ROLL ON ITS OWN. INTO DEALER 3 TIMES BUT NOT FIXED. DANGEROUS CAR. ONLY HAPPENS WHEN VEHICLE IS IN "PARK" OR ACCESSORY MODE (BLINKING GREEN LIGHT" & NO FOOT ON BRAKE AND NO ATTEMPT TO START CAR....JUST USING ACCESSORY (I.E. TO ROLL DOWN WINDOW). IT HAPPENS WITHOUT THE SOLID GREEN ICON LIGHT ON (OR READY TO DRIVE) AND WIT NO FOOT ON BRAKE PEDAL. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10671605January 10, 2015
WHEELS
ON NOVEMBER 25, 2014 , A RIGHT REAR TIRE WAS REPAIRED BY THE LOCAL LINCOLN DEALERSHIP. ON JANUARY 8, 2015 A SECOND TIRE BLEW OUT CAUSING A NEAR FATAL ACCIDENT. IT BLEW IN 20 DEGREE WEATHER WITH SUCH FORCE AS TO LIFT THE VEHICLE OFF THE GROUND AND SPIN IT IN THE AIR. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10671234January 9, 2015
SERVICE BRAKES
I WAS TRAVELING IN BUMPER TO BUMPER TRAFFIC WITH FAMILY AND FRIENDS TRAVELING AT ABOUT 10 MPH WHEN I WENT TO APPLY THE BRAKES AND THE CAR WOULD NOT REACT I THEN APPLIED BOTH FEET STANDING ON THE PEDAL ANNOUNCING I WASN'T STOPPING AND NUDGED INTO THE BACK OF THE CAR IN FRONT OF ME. IT LEFT ONLY MINOR DAMAGE TO MY VEHICLE AND NONE TO THE ONE I HIT. I SHUT THE CAR OFF AND TURNED IT BACK ON AND THE BRAKES SEEMS TO WORK AGAIN. I TOOK THE CAR TO THE DEALERSHIP THE NEXT MORNING AND THEY REVIEWED THE ISSUE FOR A FEW DAYS AND COULD FIND NOTHING WRONG AND SAID EVERYTHING TESTED FINE. I FRANKLY DO NOT TRUST THE SAFETY OF THE VEHICLE AND WILL NOW ONLY DRIVE IT MYSELF. I AM A RETIRED POLICE OFFICER AND FORMER EMPLOYEE OF NHTSA REGION 8 WITH 20 YEARS OF CRASH RECONSTRUCTION EXPERIENCE AND I HAVE NEVER PERSONALLY HAD A BRAKE FAILURE SO IT IS CONCERNING. I WANTED TO SUBMIT THE REPORT FOR TRACKING PURPOSES IN CASE OTHERS ENCOUNTER THE PROBLEM OR THEIR IS A FUTURE PROBLEM WITH THIS VEHICLE. THANK YOU. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10652431November 4, 2014
ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2014 LINCOLN MKZ. THE CONTACT STATED THAT THE IGNITION TURNED ON INDEPENDENTLY. THE FAILURE OCCURRED SEVERAL TIMES. THE DEALER WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 3,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640799October 2, 2014
POWER TRAIN
NEW 2014 LINCOLN MKZ HYBRID BOUGHT ON 12/12/14 GOES INTO GEAR WHILE IN PARK WITHOUT PRESSING BRAKE AND WITH BLINKING GREEN LIGHT ON (ACCESSORY MODE & NOT DRIVE). FROM INITIAL PURCHASE 9NOW 9 MONTHS AGO) THIS HAPPENED ABOUT A COUPLE OF DOZEN TIMES - THERE ARE WITNESSES (INCLUDING PASSENGERS RIDING IN THE CAR) WHEN THIS HAS HAPPENED. CAR IS DANGEROUS AT 0 MPH. FORD/LINCOLN APPARENTLY HAD A RECALL ON MKZ HYBRIDS FOR THIS PROBLEM SUPPOSEDLY FOR MODELS MFG. IN MEXICO (THRU OCT. 2013 ?)......WELL THIS ONE CAR WAS MISSED. VEHICLE HAS BEEN BACK TO THE DEALER 3 TIMES NOW BUT THIS SAFETY PROBLEM STILL PERSISTS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10632782September 12, 2014
VEHICLE SPEED CONTROL
COLLISION WARNING ALERT SOUNDED, LIGHTS FLASHED AND VEHICLE AUTOMATICALLY APPLIED BRAKING AS IF A FRONT END COLLISION WAS IMMINENT WHEN TRAVELING ON THE PENNSYLVANIA TURNPIKE WITHOUT ANY CARS IN THE PROXIMITY OF MY CAR. AT THE TIME, I WAS DRING AND BRAKING TO REDUCE THE SPEED FROM THE POSTED 70 MILES PER HOUR TO THE NEW SPEED ZONE OF 55 MILES PER HOUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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