Lincoln MKZ Complaints (2010)

170 consumer complaints on file.

#11133105October 3, 2018
AIR BAGS
TAKATA RECALL - RECEIVED INITIAL RECALL NOTICE JUNE 2016. (SAFETY RECALL NOTICE 16S26/NHTSA RECALL 16V-384) CALLED DEALER AND WAS TOLD WHEN PART IS AVAILABLE WE WOULD BE NOTIFIED. RECEIVED SECOND NOTICE DECEMBER 2017. CALLED DEALER AND WAS AGAIN TOLD WHEN PART IS AVAILABLE WE WOULD BE NOTIFIED. MAY 2018 RECEIVED THIRD NOTICE WHICH INCLUDED INFORMATION ABOUT CAR RENTAL OPPORTUNITY. WE RESEARCHED OFFER AND DECIDED TO BEGIN PROCESS. FOURTH NOTICE RECEIVED JULY 2018. DEALER MADE APPOINTMENT FOR A RENTAL CAR AND WE BEGAN RENTAL ON AUGUST 7, 2018. OUR LINCOLN IS STORED IN OUR GARAGE SINCE AUGUST 7. MILEAGE AT TIME OF STORAGE 104,480. WE ARE NOW DRIVING OUR FOURTH RENTAL CAR (FIRST THREE WERE NOT ACCEPTABLE) AND HEADING TO OUR SECOND INSPECTION BY THE RENTAL COMPANY OCTOBER 6, 2018. WE CALL THE DEALER ONCE EACH WEEK TO ASCERTAIN WHEN THE PART IS EXPECTED AND ARE TOLD THAT THE PART IS UNIQUE TO OUR CAR AND WE MUST WAIT UNTIL THE MANUFACTURER GETS TO OUR MAKE AND MODEL. FIFTH RECALL NOTICE RECEIVED SEPTEMBER 2018. DEALER: HANSEL FORD LINCOLN, 3075 CORBY AVENUE, SANTA ROSA CA 95407 707.543.7460 CAR RENTAL: ENTERPRISE, 2979 CORBY AVENUE, SANTA ROSA CA 95407 707.579.5664
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124490September 5, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE CONTACT CALLED JIM BASS FORD AT (325) 949-4621 (LOCATED AT 4032 W HOUSTON HARTE EXPY, SAN ANGELO, TX 76901) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123183August 29, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER (ALLAN VIGIL FORD/LINCOLN, 6700 MOUNT ZION, MORROW, GA 30260) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122409August 26, 2018
AIR BAGS
TAKATA RECALL: FORTUNATELY, MY AUTO HAS NOT YET BEEN IN A SITUATION THAT WOULD CAUSE THE FRONT AIRBAGS TO DEPLOY, HOWEVER, LACK OF ACTION ON THIS AIRBAG RECALL IS CAUSING ME ECONOMIC HARDSHIP. I DESIRE TO OBTAIN A NEW VEHICLE, BUT AM UNABLE TO TRADE IN THE 2010 LINCOLN AS THE DEALER SAID THEY CANNOT SELL A VEHICLE UNDER AN ACTIVE RECALL, AND NO PARTS ARE AVAILABLE TO RECTIFY THE SITUATION. I'VE REQUESTED AN UPDATE FROM THE FORD DEALER IN HUTCHINSON, MN MULTIPLE TIMES, AND HAVE VERY RUDELY BEEN TOLD THERE ARE NO REPLACEMENT PARTS AND TO STOP ASKING. SO, I CAN'T SAFELY DRIVE MY CAR, SELL MY CAR, OR REPAIR IT! THE TRADE IN VALUE HAS DRAMATICALLY DECREASED IN THE YEAR I'VE BEEN TRYING TO GET RID OF THE VEHICLE. THIS TAKES CORPORATE IRRESPONSIBILITY TO A WHOLE NEW LEVEL. WHAT IS TAKING SO LONG, AND WHY IS FORD AND ITS DEALERSHIPS BEING ALLOWED TO BE SO RUDE AND IRRESPONSIBLE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122271August 25, 2018
AIR BAGS
TAKATA RECALL PARTS STILL NOT AVAILABLE, AND NO COMMUNICATION FROM FORD REGARDING THE STATUS OF RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122168August 24, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE CONTACT CALLED STEET-PONTE FORD LINCOLN AT 315-736-3381 (LOCATED AT 5074 NY-5A, YORKVILLE, NY 13495) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122011August 23, 2018
AIR BAGS
TAKATA RECALL--I RECEIVED NOTIFICATION OF NHTSA RECALL 16V-384 IN A LETTER FROM LINCOLN MOTOR COMPANY DATED JULY, 2016, WHICH STATED THAT I WOULD BE NOTIFIED WHEN PARTS WERE AVAILABLE FOR THE REPAIR. IN DECEMBER, 2017 A 2ND LETTER ARRIVED FROM LINCOLN ADVISING ME THAT I SHOULD NOT ALLOW ANYONE TO SIT IN THE FRONT ROW PASSENGER SEAT, AND THAT LINCOLN EXPECTED REMEDY PARTS TO BE AVAILABLE IN THE SPRING OF 2018. ON 6/11/18 A 3RD LETTER ARRIVED FROM LINCOLN DATED MAY,2018 ADVISING ME THAT PARTS ARE ANTICIPATED TO BE AVAILABLE DURING THE 2ND AND 3RD QUARTER OF 2018, AND THAT LINCOLN WOULD PAY UP TO $45 PER DAY FOR A RENTAL VEHICLE WHILE WAITING FOR PARTS. HOWEVER, $45 PER DAY WILL NOT COVER THE COST OF RENTING AN EQUIVALENT VEHICLE. A CALL TO LINCOLN INFORMED ME THAT THAT CAR RENTAL ALLOWANCE HAS BEEN INCREASED TO $55 PER DAY (WHICH WILL STILL NOT COVER THE COST OF RENTING AN EQUIVALENT VEHICLE. I LIVE IN SOUTH FLORIDA WHERE THE HOT HUMID CLIMATE PUTS MY CAR AT GREATER RISK. IN THE MORE THAN TWO YEARS SINCE THE FIRST RECALL NOTICE FORD AND LINCOLN HAVE CONTINUED TO BUILD AND SELL NEW VEHICLES (PRESUMABLY WITH SAFE PASSENGER AIR BAGS). IF THEY ARE ABLE TO INSTALL SAFE AIR BAGS IN NEW VEHICLES, THEY SHOULD BE ABLE TO USE THE SAME TECHNOLOGY AND PARTS TO REPAIR MY VEHICLE. ANYTHING NHTSA CAN DO TO EXPEDITE THE REPAIR OF MY VEHICLE WOULD BE GREATLY APPRECIATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114759July 31, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (MAC HAIK GEORGETOWN, 7201 N. INTERSTATE HWY 35, GEORGETOWN, TX 78628, 542-930-3673) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. **TR *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112966July 23, 2018
AIR BAGS
TAKATA RECALL ON THE PASSENGER SIDE AIR BAG. SAFETY RECALL NOTICE 18SO1/NHTSA RECALL 18V046 FROM LILNCOLN MOTOR COMPANY RECEIVED MAY 2018 ADVISING RENTAL VEHICLE AVAILABLE WITH AN ALLOWANCE OF $55. INQUIRIES WITH LINCOLN DEALERSHIPS IN MYRTLE BEACH, NC (BEACH FORD MYRTLE) AND WILMINGTON, NC (CAPITOL FORD LINCOLN) ADVISE RENTALS LIMITED. I AM #50 ON THE WAIT LIST AT BEACH FORD AND #86 ON THE WAIT LIST FOR CAPITAL FORD . THE WAIT LISTS HAVE BEEN STAGNANT FOR MONTHS REGARDING THESE TWO DEALERSHIPS. YOUR ACTION IS NEEDED TO PREVENT PASSENGER INJURY FROM THE PASSENGER AIR BAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112491July 19, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO TOWN & COUNTRY FORD (5041 FORD PKWY, BESSEMER, AL 35022, (205) 491-0000), BUT WAS NOT SERVICED BECAUSE THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112327July 19, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (SILL-TERHAR VOLVO, 125 ALTER STREET, BROOMFIELD, CO 80021, (888) 415-3424) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURE WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111904July 17, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111236July 13, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. THE DEALER (RISER FORD, 4201 CENTRAL AVE, HOT SPRINGS, AK) WAS CONTACTED AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE PARTS NEEDED TO REPAIR THE RECALL WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110897July 12, 2018
AIR BAGS
TAKATA INFLATORS: I PURCHASED MY LINCOLN MKZ TO HAVE A SAFE FAMILY VEHICLE TO TRANSPORT MY 4 MONTH SON TO AND FROM THE HOSPITAL OVER 200 MILES AWAY EVERY DAY! JULY 2016 I RECEIVED NOTICE THAT THERE WERE SAFETY CONCERNS WITH MY VEHICLE AND I WOULD BE CONTACTED WHEN PARTS ARRIVED. THEN IN DECEMBER 2017 I RECEIVED ANOTHER NOTICE SAYING THE SAME INFORMATION BUT ALSO INCLUDED THERE ARE TO BE NO PASSENGERS IN THIS VEHICLE. THIS VEHICLE WAS NO LONGER SERVING A PURPOSE FOR MY FAMILY TO GET TO THE HOSPITAL WITH MY SON. I RECEIVED ANOTHER NOTICE IN JUNE 2018 THAT MY VEHICLE WAS NO LONGER TO BE DRIVEN AND I JUST RECEIVED MY RENTAL CAR ON JULY 10, 2018... THERE IS STILL NO PARTS CURRENTLY BEING DISTRIBUTED IN ORDER TO REPAIR MY CAR. MY VEHICLE HAS SAT, I HAVE HAD TO PAY A MECHANIC TO COME FLUSH IT AND PUT IN NEW BATTERIES ETC TO MAINTAIN IT AFTER NOT BEING DRIVEN. I AM VERY GRATEFUL TO RECEIVE THIS RENTAL CAR NOW HOWEVER, IT HARDLY SEEMS TO MAKE IT BETTER AFTER PAYING ON A CAR FOR TWO YEARS THAT WAS NOT DEEMED SAFE AND FULLY FUNCTIONAL. I KNOW THAT THIS SITUATION HAS CAUSED MANY DISTRAUGHT CUSTOMERS, HOWEVER FOR ME AND MY SON WHO WAS FIGHTING FOR HIS LIFE, THIS SITUATION HAS TRULY BEEN A HARDSHIP. MY SON'S NEEDS UNFORTUNATELY, PUT ME IN A PLACE WHERE I CAN'T JUST "UPGRADE". THE VEHICLE WAS PURCHASED NOVEMBER 2015 WITH 21,300 MILES AND TODAY IT STILL HAS LESS THEN 39,000 MILES DUE TO IT BEING UNFIT. A MOST DEVASTATING CHALLENGE TO MY FAMILY. I HAVE ALL SUPPORTING DOCUMENTS SHOULD ANYONE WISH TO SEE THEM, I AM HAPPY TO PROVIDE IT. AT THIS POINT IT WILL BE HARD TURNING BACK OVER THE RENTAL CAR AS I FINALLY HAVE THE MEANS TO CARE FOR MY SON, GOING BACK TO THE SITTING LINCOLN WILL JUST BRING MORE PROBLEMS. I HOPE SOMEONE CAN UNDERSTAND HOW EMOTIONALLY DAMAGING IT HAS BEEN FOR A FAMILY TO WAIT TWO + YEARS TO DRIVE IN THEIR VEHICLE DURING THE MOST DIFFICULT TIMES IN THEIR LIFE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110242July 9, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. THE DEALER (GOLDEN CIRCLE FORD LINCOLN, INC., 1432 US-45 BYP, JACKSON, TN 38305, 731-554-3673) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT HE COULD GET A RENTAL VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097226May 22, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SCHUMACHER LINCOLN OF DEL RAY (2102 S FEDERAL HWY, DELRAY BEACH, FL 33483), BUT THEY DID NOT HAVE ANY INFORMATION ABOUT THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096930May 20, 2018
POWER TRAIN
I HAD TO HAVE MY DRIVE TRAIN REPLACED LAST MONTH. WAS THERE A RECALL FOR THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093974May 15, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT CALLED THE SOUTH BAY LINCOLN DEALER AT 310-598-1908 (LOCATED AT 5100 W ROSECRANS AVE, HAWTHORNE, CA 90250) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093202May 10, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WEST POINT LINCOLN IN HOUSTON, TEXAS 77079 WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092647May 9, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO OXMOOR FORD LINCOLN (100 OXMOOR LN, LOUISVILLE, KY 40222) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT UPDATED 8/28/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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