Lincoln MKZ Complaints (2011)

185 consumer complaints on file.

#11471627June 29, 2022
AIR BAGS
Takata recall. The contact owns a 2011 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464857May 16, 2022
ENGINE
The contact owns a 2011 Lincoln MKZ. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The vehicle was taken to the local dealer where it was diagnosed the water pump needed to be replaced. The contact was informed that water had leaked into the engine. The vehicle was not repaired. The manufacturer was notified of the failure but no additional assistance was provided. The approximate failure mileage was 115,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463184May 3, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2011 Lincoln MKZ. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking noise detected and the vehicle stalled without warning. The vehicle was towed to the local dealer where it was diagnosed that water had entered the engine and the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but no additional assistance was provided. The approximate failure mileage was 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448056January 19, 2022
AIR BAGS
My vehicle has a safety recall for a possible exploding driver airbag, recall number 21V158. This recall was issued 3/25/21, about 10 months ago, and the manufacturer still does not have a fix for it. This is unacceptable given the severity of the recall. The NHTSA website states that if the manufacturer has not remedied a recall in a reasonable amount of time, then a vehicle complaint should be submitted. In my mind, 10 months is an unreasonable amount of time. I hope that the NHTSA can put additional pressure on Ford/Lincoln to remedy this recall ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441895November 28, 2021
SERVICE BRAKES
During a braking event that caused my ABS to activate, my brake pedal traveled almost all the way to the floor. I was able to stop the car without accident but feel unsafe driving it. After much research I located Ford safety recall 19S54 which describes my issue exactly, unfortunately Ford has decided to only issue the recall for model years 2006 to 2010.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431294August 31, 2021
STEERING
SECONDS AFTER STARTING AND DRIVING APPROX 200 FEET MY, 2011 LINCOLN MKZ HYBRID , CARS POWER STEERING STOP WORKING. ON THE MESSAGE CENTER ON THE DASH LITE UP LISTING THE POWER STEERING ASSIST FAILURE IN RED LETTERS. I STOPPED TURN THE KEY OFF RESTARTED THE CAR UPON STEERING WAS NORMAL, THIS HAS HAPPENED 4 TIMES IN THE LAST TWO MONTHS, I HAD THE FORD DEALER,"MULLAHEY FORD" IN ARROYO GRANDE LOOK AT IT. HE STATED THAT NO CODES CAME UP SO THEY WOULD NOT DO ANY REPAIRS, WE PURCHASED A FULL WARRANTY, $3500 FOR REPAIRS BUT HE WASNT WILLING TO REPAIR IT SINCE NO CODES AROSE ON THE CARS COMPUTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419202June 1, 2021
SERVICE BRAKES
My brakes completely gave out forcing me to use the handbrake. I took it to a Ford service shop and they said the problem was the HYDRAULIC CONTROL UNIT. The part itself is on hold due to a recall. However, my car has not been placed on the recall list. I ended up paying out of pocket to have it fixed but was advised that Ford could reimburse me once NHTSA sends the recall notice. Side note: Ford was the third shop I took it to. The other two mechanics could not diagnose the problem. The attached invoice has my name wrong. It's [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407408April 10, 2021
SERVICE BRAKES
MY CAR COULDN'T BREAK, SUDDENLY GOT WARNING WHILE DRIVING THROUGH A PARKING LOT BY WALMART STORE. RED "CHECK BRAKE SYSTEM" YELLOW "SERVICE ADVANCE TRAC" "BREAK" AND "ABS" DASH LIGHTS STARTED POPPING UP AND I COULD NOT EVEN BREAK A LITTLE BIT EVEN AFTER STEPPING ON THE BREAK PEDAL REAL HARD, I WAS FORTUNATE ENOUGH TO NOT HAVING ANYONE IN FRONT OF ME ON THE PARKING LOT AS I ABSOLUTELY COULDN'T BREAK!!!!!! I PUT MY BLINKERS ON AND PLACED THE CAR IN PARKING GEAR, YET IT WOULDN'T STOP!! I FINALLY HAD TO TURN OFF THE IGNITION THEN THERE WAS A BIG SHAKE AND THE ENGINE STALLED FINALLY AND VEHICLE CAME TO A HALT. VEHICLE HAD TO BE TOWED TO THE LOCAL DEALERSHIP VIA AAA TOWING. THE LOCAL LINCOLN DEALERSHIP DID NOT SHOW ANY CONCERN AND WERE COMPLETELY IGNORANT OF MY NARRATING THIS TO THEM. THEY SIMPLY SLAPPED A CHARGE OF $3061 AND SAID THAT IT NEEDS REPLACING ABS MODULE AND A CHANGE OF HCU (HYDRAULIC CONTROL UNIT) AND STATED THAT THERE IS NO RECALL ON THESE COMPONENTS. I CALLED LINCOLN GLOBAL TO PLACE A COMPLAINT AND TO CHECK IF THIS WAS A 'KNOWN' ISSUE WITH LINCOLN MKZ 2011 MODEL. THEY SAID CURRENTLY THEY DO NOT HAVE A RECALL ON THIS COMPONENT. I STRONGLY BELIEVE THIS IS A SERIOUS SAFETY CONCERN AS IT AFFECTS BRAKES DIRECTLY AND THERE IS ZERO POSSIBILITY TO STOP THE VEHICLE. I WAS FORTUNATE THIS OCCURRED IN A PARKING LOT WHERE THERE WAS NOT ANYONE IN FRONT OF MY VEHICLE WHILE IT OCCURRED. WHILE I'M WORKING WITH THE DEALERSHIP ON GETTING THE PRICE OF THE SERVICE A LITTLE DOWN, THATS NOT OF MY MAIN CONCERN. THE BRAKE FAILURE OF THIS NATURE COULD BE FATAL FOR BOTH DRIVER/PASSENGER AND PEOPLE ON THE WAY OF THE VEHICLE. PLEASE LODGE THIS AS A RECALL INVESTIGATION/COMPLAINT. THERE IS NO ISSUE FOUND WITH THE BREAK PADS OR BREAK LINING, DRUM ETC. ALL ARE NORMAL. VEHICLE IS REGULARLY MAINTAINED WITH SAME LINCOLN DEALERSHIP AT ALL TIMES AT ALL GIVEN INTERVALS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399304March 5, 2021
SERVICE BRAKES
I WAS DRIVING, NORMALLY AROUND TOWN. MY BRAKES HAVE BEEN WORKING FIND AND NORMAL UP UNTIL THIS POINT. THEN, ALL OF SUDDEN I WENT TO PRESS MY BRAKES AND THE PEDAL ALMOST WENT TO THE FLOOR. LUCKILY, THERE WAS NOT ANY CARS IN FRONT OF ME OR WAS AT AN INTERSECTION. SEVERAL WARNING LIGHTS CAME ON: CHECK ENGINE WRENCH, ABS LIGHT, SERVICE ADVANCE TRACK AND E BRAKE LIGHT. SO, I WAS CLOSE TO MY HOME AND I DROVE IT SLOWLY TO MY HOUSE AND CHECKED UNDERNEATH THE HOOD. THE BRAKE FLUID LEVEL WAS FINE AND NO BRAKE LINE LEAKS WHATSOEVER. NEXT, I RESEARCHED THE PROBLEM ONLINE AND FOUND OUT THAT IT IS AN ABS MODULE FAILURE. I ALSO FOUND OUT THAT FORD HAD A RECALL ON THEIR ABS SYSTEM, BUT FOR ONLY YEARS 2006-2010. GO FIGURE, THE NEW MODULE COSTS OVER $500 PLUS, THEN LABOR CHARGES AND A DEALER HAS TO REPROGRAM THE ABS SYSTEM. WOW, WHAT A SUPER EXPENSIVE UNFORESEEN REPAIR PILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395560February 10, 2021
AIR BAGS, STEERING
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. THE CONTACT STATED WHILE MAKING A TURN FROM A STOP SIGN, THE STEERING WHEEL BECAME HARD TO MANEUVER. AS A RESULT, THE VEHICLE WAS HIT ON THE FRONT PASSENGER SIDE BY ANOTHER VEHICLE. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE AIR BAG DEPLOYED INJURING HIS GIRLFRIEND. HIS GIRLFRIEND SUSTAINED CUTS TO THE STOMACH AS THE CONTACT STATED IT SEEMED THAT METAL SHRAPNEL HAD DEPLOYED FROM THE AIR BAG. THE PASSENGER IN THE REAR MIDDLE ALSO SUSTAINED INJURIES TO THE HIP. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE CONTACT STATED PRIOR TO THE COLLISION, HE CONTACTED ST AUTO SALES INC (4545 GLENWOOD RD, DECATUR, GA) TO MAKE THEM AWARE OF THE STEERING WHEEL FAILURE. THE CONTACT STATED THAT THEY ADVISED HIM TO ADD STEERING FLUID TO THE RESERVOIR. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSIS AFTER THE COLLISION. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.*DT
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11385303December 28, 2020
ENGINE, STEERING, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK THE VEHICLE, THE POWER STEERING BECAME INOPERABLE. THE POWER STEERING SENSOR LIGHT, STABILITY CONTROL LIGHT AND CHECK ENGINE WARNING LIGHTS WERE ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS UNABLE TO BE STARTED. CENTRAL FLORIDA LINCOLN (2055 W COLONIAL DR, ORLANDO, FL 32804, (407) 841-4550) STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354103September 10, 2020
ENGINE
WHILE DRIVING DOWN THE HIGHWAY WITH NO WARNING MY ENGINE STARTED KNOCKING REAL BAD AND THEN I LOST ALL POWER DUE TO THE ENGINE STOPPING. HAD I BEEN ON AN INTERSTATE WITH LOTS OF TRAFFIC THIS COULD HAVE BEEN A VERY DANGEROUS SITUATION. AFTER A TOW AND TAKING THE CAR TO A FORD DEALERSHIP. I FOUND OUT THAT THE WATER PUMP FAILED AND ALLOWED COOLANT TO GO INTO THE OIL PAN, CAUSING DAMAGE TO THE BEARING ON THE PISTONS. AFTER RESEARCH I FOUND THIS IS A DESIGN FLAW WITH FORDS 3.5 ENGINE AND MILLIONS OF CARS ARE ON THE ROAD NOW THAT WILL EVENTUALLY EXPERIENCE THIS FAILURE. I HAVE RECENTLY HAD THE CAR INTO A FORD DEALERSHIP AND HAD THEY TOLD ME OF THIS PROBLEM AND THE FIX WAS TO REPLACE THE WATER PUMP BEFORE IT FAILED, I WOULDN'T HAVE BEEN SUBJECTED TO THIS DANGEROUS DRIVING CONDITION AND MY ENGINE WOULDN'T NOW BE A PAPERWEIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350862August 24, 2020
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS 2011 LINCOLN MKZ. THE CONTACT STATED THAT THE VEHICLE DOOR LATCH DETACH ON THE DRIVER SIDE. THE CONTACT STATED THAT HER HUSBAND NOTICED THE DOOR WAS AJAR WHEN ATTEMPTED TO DRIVE AND WAS UNABLE TO CLOSE. THE VEHICLE WAS TAKEN TO DCH FORD OF THOUSAND OAKS (3810 THOUSAND OAKS BLVD, WESTLAKE VILLAGE, CA 91362) AND WAS DIAGNOSED THAT THE DOOR LATCHES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND REMAINED AT THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.*DT*JB *BF THE CONSUMER STATED THAT THE LATCH WAS REPAIRED ON 8/25/2020.*AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350778August 22, 2020
STRUCTURE:BODY
THE DOOR HATCH IS BROKEN, , IT IS HARD TO SHUT AND LATCH THE DOOR. THE DOOR ALTHOUGH SHUT AND LATCHED HAS COME OPEN WHILE THE VEHICLE HAS BEING DRIVEN. THIS HAS OCCURED SEVERAL TIMES. IT IS UNSAFE TO DRIVE THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327974June 9, 2020
STEERING
STEERING ON VEHICLE WENT OUT IN MID MARCH 2020 DUE TO RECALL ON LINCOLN MKZ. VEHICLE HAS BEEN BACK TO DEALER THREE TIMES FOR AN EXTENDED AMOUNT OF TIME TWICE WITH NO RENTAL VEHICLE. NEED TO USE THIS CAR TO GO OUT OF TOWN AFTER THE DEALER INFORMED ME THE CAR SITS AND WAITS FOR A RESPONSE FORM LINCOLN HOTLINE MOST OF THE TIME. NEED TO USE THIS CAR TO GO OUT OF TOWN LINCOLN ADVISED THEY WOULD NOT EXTEND ME ANY TIME OF RENTAL OR REIMBURSEMENT FOR THIS ISSUE WHICH IS A RECALL THAT CAN NOT BE REPAIRED CORRECTLY AND HAS LEFT ME WITH OUT MY VEHICLE FOR MULTIPLE WEEKS. LINCOLN CASE # [XXX]. THE SUPERVISOR FROM LINCOLN CALLED ME SAID SHE REALLY WAS NOT FAMILIAR WITH MY CASE AND THEN TOLD ME THE CAR WENT IN FOR RECALL IN JAN AND I HAD TO CORRECT HER. SHE HAD NO REAL FACTS AND THE EMPLOYEE WAS BETTER THAN THE SUPERVISOR BECAUSE SHE TOLD ME SORRY [XXX] TO MANY TIMES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320982April 13, 2020
TIRES, TIRES:TREAD/BELT
THE TREAD SEPARATED FROM THE TIRE BODY ON A REPLACEMENT FIRESTONE TIRE. THE REPLACEMENT WAS MADE BY FIRESTONE BECAUSE OF A RECALL FOR THE SAME PROBLEM. THE TIRE HAD SEVERAL THOUSAND MILES ON IT SINCE IT WAS REPLACED. THE TREAD STARTED SEPARATING SEVERAL WEEKS BEFORE WE HAD IT REPLACED WITH A GOODYEAR TIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320745April 10, 2020
STRUCTURE:BODY
WHEN PULLING OUT OF DRIVEWAY THE FRONT PASSENGER DOOR OPENED. WASN'T ABLE TO LATCH THE DOOR. I HAD TO PUT A BUNGEE CORD TO KEEP DOOR FROM OPENING. THE CAR ISN'T SAFE TO DRIVE. THE VEHICLE WILL BE TOWED TO GET REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315870March 3, 2020
SERVICE BRAKES
I STARTED MY CAR AND PRESSED THE PEDAL TO SHIFT INTO REVERSE AND STARTED TO BACK UP FROM A PARKING SPOT. THE PEDAL SUDDENLY WENT TO THE FLOOR AND THE CAR KEPT MOVING, PULLED THE EMERGENCY BRAKE. HAD WARNING LCD ICONS IN RED ABOUT BRAKES. TRIED SHUTTING CAR OFF AND RESTARTING TO SEE IF CONDITION CHANGED, NO CHANGE, PEDAL WENT TO FLOOR AND NO PRESSURE. CHECKED FOR LEAKS UNDER CAR AND NO LEAKS OF BRAKE FLUID WERE PRESENT. AS I COULD BUILD PRESSURE SLOWLY AND HAD THE EBRAKE, I DROVE SLOWLY TO THE NEAREST DEALER. WHILE DRIVING OTHER MESSAGES CAME ON TO SERVICE ADVANCE TRAK AND THE YELLOW WRENCH. PEDAL WOULD MAKE CONTACT WITH BRAKES AT THE VERY LOWEST POINT OR BY PUMPING BRAKES OTHERWISE I WOULD HAVE NOT DRIVEN TO THE NEARBY DEALER. I COULD HAVE GOTTEN INTO A SERIOUS ACCIDENT HAD THIS HAPPENED AT HIGHER SPEEDS THAN BACKING OUT OF A SPOT BECAUSE ITS SO SUDDEN AND YOUR STOPPING DISTANCE IS GREATLY AFFECTED EVEN WITH SOMETHING SO SLOW AS ADJUSTING A PARKING JOB. CAR HAD AROUND 96,140 MILES WHEN IT HAPPENED. THIS IS A VERY DANGEROUS CONDITION AS EVEN AT LOW SPEEDS I NEEDED A LARGE DISTANCE TO STOP SAFELY BEFORE CARS IN FRONT OF ME. CAR IS AT THE DEALER AND WAS JUST QUOTED 1,100 DOLLARS BUT THIS DOES SEEM TO BE THE SAME ISSUE I READ ABOUT FOR PREVIOUS YEARS RECALLS AND SHOULD BE INVESTIGATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311088February 24, 2020
ELECTRICAL SYSTEM, ENGINE
THE HYBRID MODE DOES NOT WORK ANYMORE AFTER 9 YEARS. THE VEHICLE HESITATES UPON ACCELERATION. IT WILL ONLY RUN ON THE INTERNAL COMBUSTION ENGINE EVEN THOUGH THE BATTERY IS FULLY CHARGED. FORD KNOWS ABOUT THE PROBLEM AS NOTED IN THEIR OASIS 8922.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306677February 3, 2020
UNKNOWN OR OTHER
LIKE 2,000,000 OTHER FORD AND LINCOLN VEHICLES ALREADY UNDER RECALL, MY DRIVER'S SIDE DOOR LATCH IS DEFECTIVE. YESTERDAY, WHEN I WENT TO OPEN THE DOOR, THE HANDLE SWUNG OPEN WITHOUT OPENING THE DOOR. AFTER DOING SOME ONLINE RESEARCH, I FOUND THIS IS AN EXTENSIVE PROBLEM AFFECTING FORD AND LINCOLN VEHICLES MANUFACTURED BETWEEN 2010 THROUGH 2015. PLEASE EXPAND YOUR RECALL TO INCLUDE THE 2011 TO 2012 LINCOLN MKZ'S IN ADDITION TO TO 2013 THROUGH 2015 MKZ'S ALREADY UNDER RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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