Lincoln LS Complaints (2002)

121 consumer complaints on file.

#10272780June 3, 2009
SUSPENSION:FRONT
TL*THE CONTACT OWNS A 2002 LINCOLN LS. WHILE DRIVING 10 MPH, THE CONTACT HEARD A CLICKING NOISE COMING FROM THE PASSENGER SIDE FRONT WHEEL. THE FAILURE OCCURS DURING BOTH LOW AND HIGH SPEEDS. FIRESTONE CHECKED THE TIRES AND STATED THAT THE CONTROL ARM BALL JOINTS NEEDED TO BE REPLACED. THROUGH RESEARCH, THE CONTACT DISCOVERED NHTSA CAMPAIGN ID NUMBER 00V359001 (SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT). THE DEALER STATED THAT HIS VIN WAS NOT INCLUDED IN THE RECALL, EVEN THOUGH THE FAILURES WERE IDENTICAL. THE CONTACT STATED THAT THE COIL PACK WAS ALSO EXPERIENCING FAILURE. WHENEVER HE ATTEMPTED TO ACCELERATE, THE VEHICLE FEELS AS IF IT WILL SHUT OFF. THE FAILURE ALSO OCCURS WHILE THE VEHICLE IS IDLING. HE BELIEVES THAT BOTH ISSUES ARE MANUFACTURER DEFECTS. THE FAILURE MILEAGE WAS 150,000 AND CURRENT MILEAGE WAS 161,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268293May 9, 2009
ENGINE AND ENGINE COOLING:ENGINE
MISFIRING . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253914January 5, 2009
TIRES
ON 12/19/08 APPROX., 1630 P.M., AS WE WERE DRIVING THE 2002 LINCOLN LS CAR, IT WAS TREMENDOUSLY SHAKING AS IF IT WAS GOING TO FALL APART AND/OR THE TIRES HAD GONE FLAT. WE PULLED OVER AND CHECKED THE TIRES FOR FLATS AND THERE WERE NONE. WE THEN PHONED THE DEALERSHIP TO REPORT THIS NEW PROBLEM AS WE INFORMED THEM THAT WE WERE EXPERIENCING PROBLEM AFTER PROBLEM . THE CHECK ENGINE LIGHT HAD COME BACK ON THE SAME DAY WE'D PICKED IT UP FOR THAT REPAIR AND REMAINED ON, ALONG W/NEW ISSUES. WE WERE TOLD WE COULD BRING THE CAR INTO THE DEALERSHIP ON TUESDAY, 12/23/08. ON 12/22/08 AT APPROX., 0540 A.M., AS I WAS DRIVING THE VEHICLE ON FWY 99, THE CAR BEGAN TREMBLING ONCE AGAIN. I HEARD AN OVERWHELMING LOUD BANG AND THE VEHICLE COMPLETELY LOST CONTROL. I SWERVED HEADING IN THE NE DIRECTION, AND HIT A SEMI-TRUCK WHICH WAS DRIVING UP ALONGSIDE OF MY VEHICLE. AFTER HITTING INTO THE SIDE OF THE SEMI-TRUCK, THE VEHICLE TURNED FACING S IN THE MIDDLE OF THE FREEWAY FACING HEAVY ON-COMING TRAFFIC. THE SEMI-TRUCK HIT MY DRIVER'S LEFT DOOR WHICH KNOCKED MY VEHICLE OFF THE FREEWAY ONTO THE MEDIAN. AS I ATTEMPTED TO DRIVE FURTHER INTO THE MEDIAN FOR SAFETY FROM ON-COMING TRAFFIC, THE CAR WOULD NOT MOVE IN THE SLIGHTEST. AFTER TWO STRANGERS RAN TO MY VEHICLE PRIED THE DRIVER'S DOOR OPEN AND THEY PHYSICALLY ASSISTED ME OUT OF THE VEHICLE, I DISCOVERED THE ENTIRE BACK LEFT TIRE, RIM AND ALL HAD FALLEN OFF. THIS INCLUDED THE STUDS WHICH THE TIRE SITS UPON AND IS FASTENED THROUGH. AFTER TOWING THE VEHICLE TO A TOW YARD UTILIZING MY AAA ROADSIDE ASSISTANCE, I PHONED THE DEALERSHIP AND INFORMED THEM OF WHAT HAD OCCURRED. I INFORMED THEM THAT VEHICLE WAS HAZARDOUS AND ALMOST KILLED ME. I WAS TOLD NOT TO WORRY ABOUT IT AND THEY WOULD PHONE THE TOW YARD AND RETRIEVE THE VEHICLE THAT DAY. THE CAR REMAINS AT THE SAME TOW YARD TO THIS DATE, AND ON SATURDAY, 1/3/09, I PHONED THE DEALERSHIP AND SPOKE TO THE REPAIR GUY, HE THEN INFORMED MYSELF THEY WERE NOT WILLING TO TAKE RESPONSIBILITY. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10250502December 2, 2008
ENGINE AND ENGINE COOLING
I AM CONCERNED THAT THERE WAS A RECALL ON THE 2003 FORD THUNDERBIRD AS WELL AS "SOME LINCOLNS" FOR VALVE COVER LEAKING OIL INTO THE SPARK PLUGS. THIS CAUSES THE VEHICLE TO BURN OIL AND FILL THE CABIN WITH BAD GASES. IT REQUIRES A CONSUMER TO SPEND APPR. $700.00 TO FIX; REPLACING THE VALVE COVER GASKET AND PROBABLY NEEDING THE SPARK PLUGS THAT ARE FILLED WITH AND BURNING OIL REPLACED ON TOP OF THIS COST. THE 2002 LINCOLN LS HAS THIS EXACT SAME PROBLEM, MADE AT THE SAME ASSEMBLY PLANT WITH THE SAME PARTS THE YEAR PRIOR TO THE RECALL BUT I WAS TOLD BY FORD CUSTOMER RELATIONS THAT NOT ENOUGH PEOPLE COMPLAINED TO INCLUDE THIS PARTICULAR VEHICLE. THE CURRENT RECALL/ "CUSTOMER SATISFACTION PROGRAM" THROUGH FORD MOTOR IS: 07M07 AND IT REQUIRES FORD TO FIX THE PROBLEM 10 YEARS OR UP TO 100K MILES. IT IS DISAPPOINTING TO LEAVE THIS BURDEN ON CUSTOMERS WHO TAKE CARE OF THEIR VEHICLES AND COME TO FIND OUT THAT THERE IS A KNOWN DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243030September 22, 2008
WHEELS
THE LUG NUTS ON MY 2002 LINCOLN LS HAVE SWELLED ON THE LUG POSTS AND MAKE IT ALMOST IMPOSSIBLE TO REMOVE. THE CAR WENT INTO SERVICE AND I WAS PHONED AND INFORMED BY THE LINCOLN DEALERSHIP THAT NEW LUG NUTS COST $100 FOR THE CAR. FORD & LINCOLN KNOW OF THIS PROBLEM BUT REFUSE TO CORRECT THE PROBLEM. IS THERE ANY RECOURSE THROUGH YOUR ORGANIZATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239077August 20, 2008
SUSPENSION:FRONT, VISIBILITY, AIR BAGS, EQUIPMENT:APPLIANCE:AIR CONDITIONER, STRUCTURE
THIS HAS BEEN A CONTINUING SAGA. STARTED APPROXIMATELY DATE BELOW BUT ONGOING AND MORE BEING ADDED. HAVE HAD TO REPLACE ALL WINDOW ASSEMBLIES DUE TO COMPLETE FAILURE WHERE GLASS FELL WITHOUT WARNING. DRIVERS FRONT BALL JOINT, CLOCK SPRING ( NO HORN, RADIO, CRUISE CONTROL OR AIR BAG) PROBLEMS WITH AIR CONDITIONING. TRUNK LINING CONTINUALLY COMING DOWN, PAINT CLEAR COAT, SPLOTCHES, LOOKS TERRIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237050August 5, 2008
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
FAULTY WINDOW REGULATORS IN A 2002 LINCOLN LS - WHILE DRIVING THE DRIVERS WINDOW AND RIGHT REAR WINDOW GLASS SUDDENLY SLAMMED DOWN INSIDE THE DOORS WITH NO WARNING WITHIN SEVERAL DAYS OF EACH OTHER. MY CAR HAS 46,000 MILES. THIS SHOULD NOT BE HAPPENING AND COULD BE A SERIOUS SAFETY ISSUE. THE PROBLEM IS WIDE SPREAD IN THE LINCOLN - DO A GOOGLE SEARCH FOR FAULTY WINDOW REGULATORS IN A LINCOLN LS - YOU WILL NOT BELIEVE HOW COMMON A PROBLEM THIS IS. THERE IS A TECHNICAL SERVICE BULLETIN FOR THIS PROBLEM - FORD KNOWS IT. I HAD BOTH WINDOWS REPAIRED AT A COST OF 436.36 - FORD AGREED TO PAY 210.00 OF THE BILL ........ THIS SHOULD BE A RECALL - WINDOWS ARE NOT SUDDENLY SUPPOSED TO DISAPPEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230223June 7, 2008
ENGINE AND ENGINE COOLING
PURCHASED 2002 LINCOLN LS WITH THE V8 MOTOR AND GOT EXTENDED WARRANTY FROM MEPCO " VCS PREMIER" ULTIMATE WARRANT CORP. FOR PAST 2-3 YEARS THIS CAR HAS BEEN IN SHOP OVER 6 TIMES; 3 TIMES FOR OVERHEATING. FIRST 2 TIMES OF OVERHEATING THEY STATED THE FAN CLUTCH WAS BAD AND REPLACED IT AND IT SEEMED TO NOT RUN HOT AS OFTEN BUT STILL HAD SYMPTOMS.. NOW WE ARE WAITING TO FIND OUT WHAT THE NEW PROBLEM IS; IN THE MEANTIME THE WARRANTY IS ABOUT TO EXPIRE AND I FEEL I HAVE A LEMON CAR AND THE WARRANTY HAS YET PAID ME BACK FOR PAST FEW REPAIRS TO THIS CAR OWING US 726.17 AND IF THEY DON'T FIX THE PROBLEM I AM GOING TO END UP WITH A CAR NOTE IN REPAIRS ON THIS CAR SOON... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229244May 29, 2008
SUSPENSION:FRONT
TL*THE CONTACT OWNS A 2002 LINCOLN LS. WHILE DRIVING 60 MPH, THE CONTACTS WIFE HEARD A WHINING SOUND COMING FROM THE FRONT OF THE VEHICLE. THE MECHANIC STATED THAT LOWER BALL JOINT WAS NOT MANUFACTURER WITH A SAFETY PIN IN THE LOCK NUT. IN ADDITION, THEY FELT THIS COULD HAVE CAUSED THE TIRE TO DISENGAGE. AS OF MAY 29, 2008, THE MECHANIC HAD NOT REPAIRED THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 137,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227020May 8, 2008
AIR BAGS
TL*THE CONTACT OWNS A 2002 LINCOLN LS. WHILE DRIVING AT ANY SPEED, THE AIR BAG INDICATOR LIGHT FLASHED 6 TO 7 TIMES BEFORE REMAINING ILLUMINATED. WHEN THE VEHICLE WAS RESTARTED, THE AIR BAG LIGHT DID NOT IMMEDIATELY ILLUMINATE. AFTER A SHORT PERIOD OF DRIVING, THE INDICATOR LIGHT BEGINS TO FLASH AGAIN AND EVENTUALLY REMAINS ILLUMINATED. THE VEHICLE HAS BEEN DIAGNOSED TWICE BY THE DEALER, BUT THE FAILURES PERSIST. THE CURRENT MILEAGE WAS 51,285 AND FAILURE MILEAGE WAS 50,958.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222421March 26, 2008
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
REPLACED THE WINDOW REGULATOR ON MY LINCOLN LS2002 V8 3 TIMES THIS YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219945March 3, 2008
VEHICLE SPEED CONTROL:CRUISE CONTROL, ELECTRICAL SYSTEM:HORN, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL*THE CONTACT OWNS A 2002 LINCOLN LS. WHILE APPLYING PRESSURE TO THE BRAKES, THE ACCELERATOR PEDAL STUCK TO THE FLOOR. AS A RESULT, THE VEHICLE INVOLUNTARILY ACCELERATED AND CRASHED INTO A FENCE. A POLICE REPORT WAS FILED. IMMEDIATELY AFTER THE VEHICLE WAS REPAIRED, THE CRUISE CONTROL STOPPED WORKING PROPERLY AND THE HORN WAS INOPERATIVE. THE VEHICLE WAS INSPECTED, BUT THE CONTACT COULD NOT RECALL THE COMPONENTS THAT NEEDED TO BE REPLACED. THE CONTACT ALSO DID NOT REMEMBER THE CAUSE OF THE FAILURE. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS; THEREFORE, THEY COULD NOT ASSIST. THE FAILURE MILEAGE WAS 81,005 AND CURRENT MILEAGE WAS 84,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10216573January 31, 2008
AIR BAGS:FRONTAL
AIRBAG MALFUNCTION DUE TO DEFECTIVE WIRING. THIS IS A COMMON PROBLEM WITH THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215963January 25, 2008
WHEELS
NOTICED IN 2003 THAT THE WHEEL HUBS WERE BEGINNING TO CRACK ON MY CHROME WHEELS. INFORMED DEALER. DID NOTHING. AFTER A COUPLE OF YEARS BEGAN TO NOTICE A SHIMMY (SHAKE SIDE TO SIDE) MOTION. INFORMED DEALER, THEY SUGGESTED NEW TIRES. PURCHASED NEW TIRES AND PROBLEM REAPPEARED. DEALER SUGGESTED TIRES HAD FLATSPOT. TIRE MFG. SUGGESTED PROBLEM WITH WHEELS. DID A SEARCH FOR RELATED PROBLEMS SUCH AS THIS. FOUND THAT A RECALL WAS INITIATED FOR CHROME WHEELS FOR 2003 MODEL YEAR, EXPERIENCING IDENTICAL PROBLEMS AND SAFETY ISSUES. THE CAR VIBRATES AT HIGHWAY SPEEDS AND HAVE ALREADY LOST A LUGNUT. TIRE MFG. WHEN REPLACING TIRES DAMAGED A FEW LUGNUTS IN ATTEMPTING TO REMOVE THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212301December 19, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2002 LINCOLN LS. THE CONTACT SMELLED A STRONG ODOR SIMILAR TO BURNING OIL WHEN THE VEHICLE WAS STARTED. THERE WERE NO WARNING INDICATOR LIGHTS. THE DEALER STATED THAT THE VALVE COVER GASKETS WERE LEAKING ONTO THE MANIFOLD. THE DEALER STATED THAT NEW GASKETS AND COVERS WERE NEEDED. NO REPAIRS WERE MADE. THE FAILURE MILEAGE WAS 60,000 AND CURRENT MILEAGE IS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205809October 16, 2007
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE HAD BURNING OIL SMELL COMING FROM ENGINE COMPARTMENT , VALVE COVER GASKETS WERE LEAKING OIL INTO SPARK PLUG WELLS, REQUIRING SPARK PLUG REPLACEMENT AND POSSIBLE COIL PACK DAMAGE IF NOT GASKETS NOT REPLACED. THIS JUST AFTER A 60,000 MULTI-POINT INSPECTION, OIL CHANGE, AIR FILTER CHANGE, FUEL FILTER CHANGE AND FUEL INDUCTION SVC AT ANOTHER LINCOLN DEALER. LINCOLN SHOULD RECALL ALL LS'S AND REPLACE THE GASKETS AT NO COST IN ORDER TO PREVENT VEHICLE STALLING AT HIGHWAY SPEEDS, AS COIL PACKS AND PLUG DAMAGE CAN OCCUR AND CAUSE LOSS OF POWER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193326June 14, 2007
ELECTRICAL SYSTEM:WIRING, ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2002 LINCOLN LS. THE CONTACT STATED THAT ALL OF THE ELECTRICAL CIRCUITS, SUCH AS THE DOORS AND WINDOWS, ARE JAMMED. SHE STATED THAT THE VEHICLE STALLS WHILE AT A STOP LIGHT. THE DEALER STATED THAT THEY DID NOT HAVE THE PARTS TO REPAIR THE VEHICLE AND RECOMMENDED SHE GO TO ANOTHER DEALER. THE CONSUMER AFFAIRS OFFICE STATED THAT HER VEHICLE IS UNDER THE LEMON LAW ACT. THE CURRENT AND FAILURE MILEAGES WERE 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192694June 7, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
2002 LS OVERHEATED. DEALERSHIP REPLACED THERMOSTAT FOR $130. DROVE THE CAR LESS THAN A MILE FROM THE DEALERSHIP AND IT OVERHEATED AGAIN. TOOK IT BACK TO FORD AND THEY NOW SAID THE HYDRAULIC COOLING FAN (HCF) IS BAD. THEY SAID IT TESTED GOOD WHEN REPLACING THERMOSTAT. HOW CAN THE HCF JUST GO BAD? THE CAR STILL OVERHEATS EVEN WITH THE NEW FAN. THE NEW FAN WITH LABOR WILL COST ME $1000. PLUS THE ENGINE STILL OVERHEATS. WHY DID THEY NOT SEE THIS WHEN THEY DID THE DIAGNOSTICS TESTING? MY LS IS STILL OVERHEATING AND $1130 SPENT AND THEY DON'T KNOW WHAT TO DO. WHY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182680February 6, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE, VEHICLE SPEED CONTROL:CRUISE CONTROL, VISIBILITY:SUN/MOON ROOF ASSEMBLY
CUSTOMER IS LOOKING FOR TRENDS ON AIR BAGS SENSORS, PROBLEMS WITH THE CRUISE CONTROL WORKING PROPERLY AND THE FACTORY SUN ROOF CABLES BEING STRIPPED. *CC *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168793September 20, 2006
AIR BAGS
DT*: THE CONTACT STATED THE AIR BAG LIGHT ILLUMINATED AND THE SERVICE DEALER DETERMINED THE VEHICLE NEEDED A NEW DRIVER SIDE AIRBAG. THE CONTACT EXPRESSED THIS WAS A VEHICLE DEFECT. THE VEHICLE WAS NOT INVOLVED IN ANY ACCIDENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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