Kia Telluride Complaints (2020)

777 consumer complaints on file.

#11545588September 20, 2023
EXTERIOR LIGHTING, VISIBILITY/WIPER, UNKNOWN OR OTHER
High beam lights do not work. It shows them on but they never turn on. We found out driving on a mountain road in NM that had no street lights. We had to slow down to 10 miles an hour because it was so dark and we couldn't see. It was scary and dangerous. We wouldn't have been able to react in time if a deer or other animal ran into the street. We looked it up and saw it was a known problem. We checked it numerous times, and it never worked. The driver's side window won't close all the way. It has a 1/2 in gap. The only way to get it to stay closed when we are not in the car is to hold the window lever up, turn off the car, and open the door. However, as soon as you start the vehicle, it drops down again. It also doesn't open all the way when you click the down level. It stops about a 1/2 inch left showing. This causes a lot of road noise that is very distracting and makes the safety features difficult to hear. The wire that holds and lowers the spare tire down won't go back up. We had to remove it because it would drag on the ground. We are unable to carry the spare, so we are at risk if we have a flat. We have not had any of these issues evaluated by the dealership. However, we do plan to.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545721September 20, 2023
SUSPENSION
The rear self adjusting shocks do not work - the smallest bump jolts anyone in the car, even at the slowest speeds (10 mph), NOTHING works to keep bumps from feeling like there are no shocks at all or they are frozen (and I am accustomed a Jeep Wrangler's rough ride). My son has an LVAD implanted in his chest, attached to his heart that keeps his heart pumping, and every ride to the doctor is like the car is trying to yank the LVAD off his heart, causing him great pain. I can't stop the car from hurting him!! The dealer replaced the cap on the shock but it did NOTHING to help. I have another appointment, they admitted there were problems with the shocks, and my car isn't even included in the TSB!!! They fit me in for an appointment in October but said they had received word the manufacturer might be going to try something else. The problem first started being really noticeable at the beginning of 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545085September 18, 2023
EXTERIOR LIGHTING
Both high-beam headlights stopped working simultaneously, creating a safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545120September 18, 2023
SUSPENSION
Right rear self leveling shock has "failed" at 55K miles. My mechanic said it was broken and leaking. Not covered under warranty. This car has a tow package therefore the self leveling shocks and have to replace both rear. Kia customer service said they are unaware of any issues, however 1/2022 issued Technical Safety Bulletin #113 Rear Shock Absorber Assembly Noise. It's not the whole shock they will replace but there is obviously a problem if they have a bulletin.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545024September 17, 2023
EXTERIOR LIGHTING
The high beams on the vehicle are non functional and are an essential component of the vehicle for safety reasons. Any person driving the highway at night or that lives in a rural low light area will find it impossible to drive the vehicle safely. A mechanic has attempted to identify the problem and was unable. The vehicle does not display any codes of a mal function even after running a diagnostic. What recourse is left?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545078September 17, 2023
EXTERIOR LIGHTING
Purchased my Telluride as a Certified Preowned a few days ago. Tonight, I noticed that the headlight high beams aren't working correctly. The driver's side high beams work correctly when turned on, however the high beams on the passenger side will not turn on. I attached a video.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544651September 15, 2023
EXTERIOR LIGHTING
High beams stopped working, although the dash light indicates they are on. No change in light intensity from low to high beam.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544851September 15, 2023
EXTERIOR LIGHTING
I have a Kia Telluride 2020 that was certified pre-owned and had past the safety inspection. After a few minutes of using the hi-beams, they shut off and reverted to low-beams. The dashboard icon still showed the hi-beams we're on but they were not. They have continued to not engage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544613September 14, 2023
EXTERIOR LIGHTING
High beam headlights completely stopped working while driving at night on an unfamiliar road during a road trip. They both stopped at the same time and have not worked since and they are not burnt out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543306September 7, 2023
ELECTRICAL SYSTEM
We purchased a used KIA and were told by the seller that there were recalls. I took the car to the local KIA and they said the recall was already taken care of. The recall was a tow hitch fuse that needed to be changed. The recall was taken supposedly was taken care of at Fremont Kia. I looked at the fuse myself and it did not have the proper fuse as required by the recall. I took the car back in to my local San Jose Kia and they confirmed the fuse was not correct. The fuse has now been replaced, but they did not have the tow hitch harness yet. We are still waiting. My concern is that we had a critical recall and Kia did not replace the proper parts putting us at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541915August 31, 2023
EXTERIOR LIGHTING
HIGH BEAM LIGHTS FAILED TO COME ON. AFTER TRYING TO ENGAGE THE HB THE INSTRUMENT CLUSTER WOULD SHOW HB ON BUT THEY WERE NOT ON. I OFTEN DRIVE ON DARK, WINDING COUNTRY ROADS INHABITED BY DEER AND OTHER ANIMALS AND NEED THESE LIGHTS TO SEE AHEAD AND CONTROL THE VEHICLE. I AM ATTEMPTING TO GET AN APPOINTMENT AT THE NEAREST KIA DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540983August 27, 2023
EXTERIOR LIGHTING
High beam headlights stopped working. Took to the dealer and they stated the curtain that goes from low to high is malfunctioning and must have new headlight assembly for driver and passenger sides.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540893August 26, 2023
ELECTRICAL SYSTEM
There has been complete malfunction of both high beam headlights. This most likely occurred around 40-50K mileage, but was not realized. The panel indicator would suggest the high beams are activated when engaged. There has not been any warning of a malfunction. This was brought to the attention of the dealer/service dept and at first dismissed. When brought to the service department attention again, the 60K warranty precluded replacement. The problem was examined and we were notified that replacement would cost $2500. The high beams have not been replaced. This is a safety issue and research on our part suggests that other Telluride 2020 models have had this same problem. This makes for difficult and unsafe travel and night especially on rural roads.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540046August 22, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, VEHICLE SPEED CONTROL
The contact owns a 2020 Kia Telluride. The contact stated while her grand-daughter was driving with adaptive cruise control (ACC) mode set at 40 MPH, the vehicle accelerated unintendedly and the steering wheel seized, causing the contact to lose control of the vehicle. The vehicle crashed into a road sign. The air bags did not deploy. The contact stated that the diver was able to veer to the side of the road as the steering wheel became operable. The vehicle was towed to an autobody repair shop, who informed the contact that the EDR failed to display crash data. The grand-daughter went to the hospital later, and was informed that she had sustained a minor concussion, a disc in the back and the neck. A police report was filed. The dealer and the manufacturer were not notified of the failure, The vehicle was not diagnosed nor repaired. The failure mileage was unknown.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11539479August 18, 2023
EXTERIOR LIGHTING
My high beams just stopped working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539175August 17, 2023
EXTERIOR LIGHTING
High beams stopped working around 60,000 miles, changed the bulb but did not fix it. Had Kia dealer inspect it and said the entire unit would need to be replaced but Kia did not consider it a safety issue so all costs would be bore by me. Clearly this is a safety issue that needs to be remedied by Kia.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538617August 15, 2023
SUSPENSION
Rear shocks failed causing vehicle to have considerable bouncing making it harder to control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538212August 13, 2023
SUSPENSION
The rear self leveling shocks have locked up resulting in bone shattering jolts. The Telluride forum reveals these shocks frequently fail at low mileage and affect the cornering and stopping characteristics of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538076August 12, 2023
EXTERIOR LIGHTING
High beam lights just stopped working as soon as my warranty was up. Went to Kia they said i would have to replace my entire light housing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537891August 11, 2023
EXTERIOR LIGHTING
Switching from low to high beam does not operate. Vehicle no longer allows high beams.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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